Items and trash were left from the previous guests. Soap dispensers were broken off of the walls and left on the dirty floor of the shower with dirt and hair. We had to take showers with our shoes on. The water pressure was very low. The porch was full of ashes from smoking. The glass table on the porch was cracked. The floors hadnāt been mopped, my feet were sticky and dirty when I walked from the kitchen to the bedroom. Check in process was horrible, although the employee that checked us in was pleasant, they were unaware of how to work the system and need continuous assistance, which took a long time. Once we got our room keys we were inconvenienced 4 times, waiting outside the room with children and a service dog because the room keys never worked. We had to call the front desk each time for them to send security to open our room. The first time, security never came and a housekeeping employee that happened to be leaving off her shift opened the door without identifying us.The second time security gave us keys to a different room. The next 2 times, we had to go back to the front desk to get new keys that still didnāt work. The manager made an unauthorized charge to my card for $250 service animal fee. There was absolutely no damage done from the service animal, the excuse was b/c we left the dog and went to the store for 20 min. I would have authorized it had it been explained at check in. I would NEVER recommend this horrible inconsiderate place and the horrible managers
