Hoteller nær Onward Talofofo Golf Club

«The whole place needs an upgrade.»

«okay»

«POOR POOR POOR CUSTOMER SERVICE! Since 3pm on July 04, 2026 check in time, I informed Front Desk the AC was not cold. Throughout the day, 4 DIFFERENT EMPLOYEES ON 4 SEPARATE OCCASIONS/TIMES all came up to the room and confirmed AC was not cold. The whole day to the next day, still nothing was done. I asked for a manager and only to be told the manager is off and to come back later “IF” the manager will be on site. Maintenance guy came to check the AC in house clothes and slippers, no uniform, ...

«建物はそれほど新しくありませんが、よくメンテナンスされており、不満はありません。立地がよくとても便利です。残念な点としては、ホテルのホームページの情報があまりメンテナンスされていないらしく、カフェの営業時間や付帯設備の休止状態に関する情報が、適切に提供されていませんでした。»

«Shuttle service was convenient. The cleaners need to clean the shower curtains. I found a weird blob and it was gross»

«Great hotel! Highly Recommend! Very clean and comfortable. Amenities are 5-STAR and staff are very friendly. They have done a really great job with Prioritizing the Customer Experience at this hotel‼️ Kudos‼️👏👏👏👏👏»

«Not a great breakfast.»

«I stayed in a a Club room, which was great. Club lounge was crowded during cocktail hours from 18:00 to 20:00, but one or two tables was always available. Decent spread of food, including hot chicken, sandwiches, cheese etc. Attentive waiters serving the tables with wine, beer and spirits. I had a minor issue with the room, and made a call noticing the front desk. Assistant manager of rooms, Glenda, promptly responded with sincere apologies, and even offered a free lunch (marvelous lobster roll ...

«日中は日本人が常駐しているようで、コミュニケーションには苦労しない。 その他のスタッフもフレンドリーで良いと感じた。 シャワーは水栓根元で水漏れ有り トイレにはウォシュレットが完備されているが、ノズルが前後している最中に水が出ているので少し問題あり。 台風が来て部屋に缶詰になった際、強風でサッシの隙間からピューピューと音が鳴り続け睡眠不足になった。»

«Overall experience was goo.»

«オーシャンビューのお部屋にしましたが、部屋からの眺めがとても良かったです。プールは広く、スライダーもありました。すぐにビーチにもいけるので、海も楽しむことができました。»

«Et lite litt slitt hotell, med hjelpsom service. Ryddig og rent. Var akkurat det jeg trengte.»

«We stayed in Crowne Plaza for 5 days then switched to Lotte Guam. We have to say Lotte has lots of room to improve their service. 1. Front desk staff told us there is an ice bucket in our room, however we did not see it. 2. Breakfast selections are poor. 3. There is no any signs in the room that call locally will charge a fee. When we check out, they charged us 0.75/minute. 4. If you lose your towel card or room cards, you will get charged (thank God! we didn't lose any of the ...

«ホテル併設のプールを楽しむことができました。ビーチも近いので、綺麗な海も満喫できます。スタッフの方も親切で丁寧に対応していただきました。ここのホテルを選んで良かったと感じました。»

«Very nicely beach resort on the beach, with nice rooms, nice pool area and nice beach area. Good variation of restaurants within walking distance. We did not bring kids, but it looks like the hotel has plenty of fun activities for children, including a fun kids’ pool area. The breakfast buffet is excellent.»

«Home away from home.»

«フロントの対応は良かったが、ロビーや廊下などホテル内全体の温度が暑すぎた。 ベッドメイク後のタオルの補充が足りずフロントに申し出したが、部屋に届けてくれるのも遅かった。 全体のガラスが汚すぎて、外の写真も撮れなかった。 部屋内湿気が多いようなカビ臭さを感じたので消臭剤や柔らかな芳香剤があると良い。»

«It was very clean, the kitchenette was also very nice. Plenty of space for luggage. Shuttle was also clean and was there early, the driver was also nice and helpful as well. The room I was in, the drain wouldn't really pop back up to drain, but it was still very good after a long day of traveling. Would definitely recommend staying at.»