Estimada Daniel,Muchas gracias por alojarse con nosotros.Lamentamos mucho leer su descontento.Nuestras alarmas antiincendios percibieron un problema en el hotel y nuestro equipo de investigación de incendios actuó en consecuencia.Por favor, acepte nuestras disculpas por cualquier molestia.Haremos lo que esté a nuestro alcance para trabajar para ofrecer la mejor experiencia y esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para impresionarle.Atentamente,Hotel Riu VallartaOnline Reputation Management

Dear Emmille,We are very grateful for your review and for staying with us.Nonetheless, we regret to read that we failed to provide the best service, please accept our apologies.We are surprised that there was nothing that you liked.On our RIU.COM website you will find a wide and varied selection of hotels and the relevant information about each of them. We are convinced that you will find the hotel that best suits your needs.We would be delighted if you would give us the opportunity to welcome you again to any of our establishments so that we can offer you the wonderful experience that we are used to providing you with 100% satisfaction.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Lauren,The best reward is to learn that you had a nice time.Thank you very much.Nevertheless, we will forward your comment to the management.We very much look forward to seeing you again.Kind Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Hamid,Thank you for sharing your thoughts with regards to your recent stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes. Please note that, as stated on our website, concerning beverages, we have international drinks with top brands 24 hours a day and regularly restocked minibar and liquor dispenser. However, the effect of alcohol on people can vary, since it depends on the person’s life style, age and health. We are very sorry to learn of your discomfort.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Apreciado Francisco,Le agradecemos, en nombre de todo el equipo, su valoración tan positiva, pues, resulta muy motivador para nosotros, saber que vamos en la dirección correcta.No albergue ninguna duda, ya que realizamos el seguimiento de sus observaciones y las trataremos con los departamentos pertinentes.Deseamos que, pronto, nos vuelva a elegir para pasar unos días entre nosotros y, vivir así, una nueva inolvidable experiencia.Le esperamos!Cordialmente, Hotel Riu VallartaOnline Reputation Manager

Estimada/o J.salud,Muchas gracias por hospedarse con nosotros.Estamos muy agradecidos de leer que nos dio la oportunidad de demostrar que todas las críticas positivas que tenemos, se basan en la realidad de nuestro hotel y el resultado del trabajo de nuestro personal.¡Deseando hospedarle de nuevo muy pronto!¡Un saludo cordial!Hotel Riu VallartaOnline Reputation Management

Dear Stefan,Thank you very much for the outstanding review!We are delighted to read such kind remarks about our lovely staff and hotel, it makes all our efforts worthwhile.Wishing to host you again very soon!¡Un abrazo, Stefan!Hotel Riu VallartaOnline Reputation Manager

Dear SCOTT,Thank you very much for staying at Riu and for sharing your feedback with us.We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations. We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu VallartaOnline Reputation Manager

Dear Miguel,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.Rest assured, we will take your observation into account and discuss it with the relevant departments.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu VallartaOnline Reputation Manager

Dear Edward,We really appreciate you taking the time to share your feedback with us.Nonetheless, we are disheartened to read that your stay was overshadow by the negative aspects and that you were unable to feel entirely relaxed during your time with us.We will do what we can within our power to work on these issues, your impressions will be shared with our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Apreciada Carmen,Muchas gracias por sus bonitas palabras y por su fantástica valoración.¡Estamos muy contentos de que haya pasado unas buenas vacaciones con nosotros!Esperamos volver a darle la bienvenida, muy pronto, en alguna de nuestras instalaciones.Con nuestros mejores deseos, quedamos a su entera disposición.Cordialmente, Hotel Riu VallartaOnline Reputation Manager

Apreciado Diego,Nos ha sido muy grato leer sus amables observaciones y saber, que ha valorado de forma tan positiva distintos aspectos del hotel que han contribuido a que su experiencia, haya sido realmente muy buena.Deseamos, que pronto, vuelva a visitarnos y poder ofrecerle una nueva e inolvidable experiencia entre nosotros.¡Le esperamos!Cordialmente, Hotel Riu VallartaOnline Reputation Manager

Dear Cesar,We definitely have the best guests. Thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again! Kindest Greetings, Hotel Riu VallartaOnline Reputation Manager

Estimado Héctor, Muchas gracias por hospedarse con nosotros.Como creemos firmemente que los huéspedes son lo primero, nos entristece saber que no quedó completamente satisfecho con su reciente estancia y que hubo algunos aspectos que ensombrecieron su experiencia.Hemos transmitido sus preocupaciones al departamento de gestión para un seguimiento adecuado y esperamos sinceramente que nos dé otra oportunidad para darle la bienvenida de nuevo y compartir una experiencia perfecta.Saludos cordiales, Héctor,Hotel Riu VallartaOnline Reputation Management