Hoteller i Near West End

«Location was good but the hotel (room) could use some updating (mold spots on the ceiling, sunken in mattress, heavily stained counter, dirty fridge). Overall the room was nice but definitely wouldn’t be back due to the issues noted.»

«The staff was very friendly and the hotel room was very clean!»

«Check in good, room and amenities spacious and clean. Construction going on, elevator a mess and felt like it was going to fall apart, no flooring and walls being replaced in elevator. Once they get all construction done will likely be much nicer hotel. Overall decent stay.»

«Great place to stay after a long day at Kings Dominion! Place was nice, clean, quiet! Front desk staff and housekeepers were all very nice and friendly! Breakfast was great and the lady stocking the breakfast was very nice and helpful! Will 100% stay again! Such a nice property tucked off the main road!»

«The place was nice the Room was very clean. The breackfast was not very good.»

«Staff was incredibly kind!»

«This hotel was an excellent place to stay with many amenities around it as well. My husband and I went on a small trip for our anniversary and this hotel was just what we needed.»

«The staff at Hyatt Place were exceptional. We stayed there for several nights while waiting to get an apartment in the area, and with two small kids and a lot of luggage we required a lot of special treatment. The staff were friendly and helpful, we felt right at home and well taken care of. The staff were friendly with the kids and were even allowed to store our things in their storage room for a few days. »

«This is my go to hotel when I’m in Richmond. The location is outside the city but close to 95 making travel easier. The staff is always friendly and helpful and the rooms are quiet and clean.»

«We only stay over night between flights. We were extremely impressed by the staff. Every encounter was friendly, polite, helpful, and welcoming. Both shuttle drivers were beyond pleasant. Desk staff smiled, had pleasant personalities, and were extremely helpful. The restrooms (in room & in lobby) were clean and stocked. Housekeeping held open elevator doors while wishing us a pleasant evening. The room was clean, neat and stocked. All employees treated these two weary, tired and frazzled ...

«Overall, the room was clean and spacious. However, the bathroom is claustrophobically tiny. No mirror or wash basin in the bathroom. Room cleaning is only every other day. That is a major turn off. Breakfast was just okay, not much variety. Fruits were especially stale, consistently.»

«Great staff, perfect for a short stay right at the airport!»

«Like staying there but their business room was pretty broken. Wanted to use computer to run off a couple of things and it wouldn't start up. Had girl from the front desk to look at it. She got it started but said they had a power outage recently. Tried to use printer and didn't work at all. These items were important to us. We managed but made life more difficult.»

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«I do not thing it is right to charge for parking at a hotel that is not in a big city where parking is at a premium. This was a hotel near a mall - and to charge for parking is just wrong.»

«The room was ok, but the air conditioner kept me awake. It kept making noise when it would come on. The next morning my husband was taking a shower and there was red hair (a lot) on the shower wall.»

«Very nice»

«Staff was friendly and helpful and breakfast was a plus.»