Pensjonat i Near West End

«Breakfast was good. Potatoes weren’t hot but there was plenty of other food to eat. Frankie, Portia and Terrance were all super helpful. They were always busy cleaning or doing something. Kudos on such great workers. It’s definitely a hotel we’d stay at again. »

«We were unhappy with the condition of the bathroom, tub, sink, and counter, all in desperate need of replacing. Also, no closets or clothing racks to hang our clothes. Beds were comfortable, staff, very friendly and helpful... also apological for the condition of our room.»

«Pro- Clean and updated rooms and bathrooms. Great staff. Con- Indoor pool was unheated and chilly. Whirlpool not operational although hot. Operating button missing, emergency button appears broken off and lack of use has the water looking less than inviting. The daily water checklists on the wall for sanitation levels was not clear if ever updated or measured daily. I didnt risk getting in.»

«Tru hotel by Hilton fell short of my expectations for Hilton. The room : the whole toilet moved when using, I’m afraid someone will get hurt. I wanted to mention this upon our check out however there wasn’t anyone at the front desk and three others were waiting as well. A non English speaking worker used her phone to translate there would be someone by 7am. It was 6:45 and we found that unacceptable and left . The “included” breakfast was the most limited I’ve ever experienced and not worth ...

«The room wasn't clean at all and had a horrible smell. I never even stayed here and asked for a refund as I was leaving and they said despite the fact that the room was so dirty. They even had an unclean hallway. The bathtub had brownish stains on it and the drawers in the dresser wouldn't close were wide open. The refrigerator was gross and was wide open when I walked in and had an awful smell to it. 0/10 experience.»

«Staff were exceptional»

«Nice place, recently renovated, rooms were in good condition. Staff were mixed between good and bad. Whoever manages this place likely needs to spend more time with the staff. Front desk specifically. Elevators were terrible. At one point both were out, used the stairs, not a big deal, but annoying they know it’s a problem and just live with it. The staff mentioned it’s been like that for a while. Giving a decent rating as the rooms are what mattered to me for staying one night, but not sure I’d ...