The check in process I gave a 4 star because it's a two-step process - check in at main desk and get regular keycards, then see the concierge to get amenities wristbands, area info/maps and then they hope you'll schedule a time to hear the sales presentation since this is a time-share property. With nobody ahead of me at the desk plus walking directly to a concierge rep, it was still a 20–30-minute process. If I'd known there would be this delay in getting to the room, we might have stopped for bathroom break and dinner before checking in because we had a long day in traffic because 40 was closed and diverted off for about 15 miles - making the trip an hour+ longer than it should have been. My family was ready to get unpacked and relax OUT of the van. I would have done the sales presentation but then they wanted $40 to hold the seat so that was a no thanks, even if it would be refunded for attending. Fortunately, they were not overly pressuring but still would have rather not dealt with this upon arrival - or at least preferred to know it was part of the check-in process in advance. (When we got home, there was a letter from Club Wyndham regarding the timeshare sales element, dated after we already checked in - so that should have been sent much earlier) The wristbands being used to get into the pool area canceled the key cards so new keys and wristbands had to be made. Then a few days later, something else in the system was quirky and had us checked out on the wrong day, so all our keys voided, and we had to get new ones made again. Otherwise, it was a great stay. The rooms were clean and spacious - we were there for a dance competition so had lots of costumes, etc. in addition to regular luggage so plenty or space for all that. There was construction on the property, but it didn't interfere with amenities, and we didn't notice noise from it. Staff on site was friendly and helpful, elevators were fast, other guests respected the quiet hours, questions prior to stay were answered promptly. If the dance studio choses to attend a competition close by again, we would consider staying here again.