Dear Bjoern Tore, Thank you for evaluating your stay at the Hotel Bayerischer Hof. The feedback of our guests is very important for us in order to improve our performance and fulfill all of our guest´s needs. We really regret that we were not able to meet your expectations towards us. Please be assured that we do constantly examine the condition of our interior, and that we spend large amounts every year in the renovation and modernization of our guest rooms as well as public areas. We have recently invested 12 mio euro in the renovation of several rooms, which were designed by the famous Belgian art dealer Axel Vervoordt, and we will spend further amounts in the near future. As we would like to understand your suggestion regarding the lunch better, we kindly ask you to send us more details. Thank you in advance for your feedback. The room rates on our website depend on the availability at the time of booking. Hotels.com has an allotment for rooms with fixed conditions and the rates are not more expensive in general. In case we already have a high occupancy it could be better to book with Hotels.com than directly. Dear Bjoern Tore, we truly hope that you will give us another opportunity to show you that we are better host than you had to experience. With kindest regards Ann-Katrin Doescher Guest Relation

Dear Eirik, Thank you for evaluating your stay at the Hotel Bayerischer Hof. It is a pleasure to see that we were obviously able to fulfill your expectations towards us, therefore we appreciate your evaluation with the highest score very much. Looking forward to your next visit, with kindest regards, Karolin Lachner Guest Relation

Dear Heather,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay with the highest score and overall enjoyed your time with us. It is a pleasure for us to read, that you enjoyed the unique atmosphere.The Hotel Bayerischer Hof is a traditional private ruled Hotel. In order to do justice to the historically grown combination of tradition and modernity, this requires careful coordination and comprehensive planning, which has been successfully implemented step by step for years.To offer you home away from home is our greatest concern.Dear Heather, it would be a pleasure for us to welcome you back soon and we remainwith best regardsC. HoffmannGuest Relation

Dear Guest,Thank you very much for staying at the Hotel Bayerischer Hof regulary and evaluating your experiences. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stays almost with a good score and enjoying your time with us. The Hotel Bayerischer Hof is a traditional private ruled Hotel. In order to do justice to the historically grown combination of tradition and modernity, this requires careful coordination and comprehensive planning, which has been successfully implemented step by step for years.Dear Guest, we are looking forward to welcome you soon back at the Hotel Bayerischer Hof and remainWith kind regards

Sehr geehrter Herr Gerhard,vielen Dank, dass Sie sich die Zeit genommen haben Ihre Erlebnisse nach Ihrem Aufenthalt im Hotel Bayerischer Hof auf dem Online Portal Expedia zu bewerten.Es freut uns sehr, dass Sie Ihren Aufenthalt sehr genossen haben und wir zu Ihrem Wohlbefinden beigetragen haben. Umso mehr bedauern wir, dass Sie die Übernachtungspreise grundsätzlich zu hoch empfanden. Wir möchten Sie höflich informieren, dass unsere Preise insgesamt mit denen anderer vergleichbarer Häuser übereinstimmen und der üblichen und notwendigen Kalkulation entsprechen. Sehr geehrter Herr Gerhard, wir freuen uns sehr, Sie hoffentlich bald wieder bei uns im Hotel Bayerischer Hof begrüßen zu dürfen.Mit besten Grüßen aus MünchenChristina HoffmannGuest Relation

Dear Sandra,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay almost with the highest score and overall enjoyed your time with us. We are also very pleased that you found our staff to be very friendly and helpful.Dear Sandra, it would be a pleasure for us to welcome you back soon and we remainwith best regardsC. HoffmannGuest Relation

Dear Konstantin,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. All the more we regret that we obviously could not fully meet your expectations! In order to avoid that this will be the case again with your future bookings, we would be very pleased if you could tell us the reasons for this and the period of your stay. We would like to thank you very much in advance for your effort.With kind regards Christina HoffmannGuest Relation

Dear guest,first of all, we would like to thank you for considering the Hotel Bayerischer Hof for your visit to Munich and for being so inclined towards us.Furthermore, we thank you for sharing your personal experience with other users in the form of this review on the online portal Expedia.We are all the more sorry to learn that you obviously had reason to complain several times and that we were not able to fully meet your expectations.Your opinion is a very important instrument for us to control our high quality standards on a daily basis. We can understand your displeasure, but we also ask you to understand that we must first verify your impressions before we can respond to your public statement. For this purpose, we ask you to send us the period of your stay as well as all necessary details. You can reach us at feedback@bayerischerhof.de and we thank you already for the effort involved.With kind regardsC. HoffmannGuest Relation

Sehr geehrter Antonio,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre persönlichen Erfahrung während Ihres vergangenen Besuches im Hotel Bayerischer Hof in München auf dem Onlineportal Expedia zu teilen und Sie andere Gäste an diesen teilhaben lassen. Ihre Meinung stellt ein für uns sehr wichtiges Instrument zur regelmäßigen Qualitätskontrolle dar. Zudem danken wir Ihnen vielmals dafür, dass Sie unser Haus für Ihren Besuch gewählt haben und Sie uns so zugeneigt sind.Es freut uns sehr zu lesen, dass Sie mit Ihrem Aufenthalt sehr zufrieden waren und wir mit unserem vielfältigen Angebot und unserer zentralen Lage zu Ihrem Wohlbefinden beitragen konnten.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen und verbleiben Mit besten Grüßen aus MünchenC. HoffmannGuest Relation

Dear Guest,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay almost with the highest scores and overall enjoyed your time with us. Dear Guest, we are looking forward to welcome you soon back at the Hotel Bayerischer Hof and remainwith kind regardsC. HoffmannGuest Relation

Dear Achim,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay almost with the highest scores and overall enjoyed your time with us. It is a pleasure for us to read, that you would like to stay at our hotel again.Dear Achim, it would be a pleasure for us to welcome you back soon and we remainwith best regardsC. HoffmannGuest Relation

Dear Michael,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay almost with the highest score and overall enjoyed your time with us. We are also very pleased that you found our staff to be very friendly and helpful.DearMichael, it would be a pleasure for us to welcome you back soon and we remainwith best regardsChristina HoffmannGuest Relation

Dear Mr. Gilbert,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay almost with the highest score and overall enjoyed your time with us. Dear Mr.Gilbert, it would be a pleasure for us to welcome you back soon and we remainwith best regardsC. HoffmannGuest Relation

Dear Stuart,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay almost with the highest scores and overall enjoyed your time with us. We are also very pleased that you found our staff to be very friendly and helpful.Dear Stuart, it would be a pleasure for us to welcome you back soon and we remainwith best regardsChristina HoffmannGuest Relation

Sehr geehrte Svenja,vielen Dank für Ihre Bewertung. Da Sie auch unseren Gästefragebogen ausführlich beantwortet haben, möchten wir Sie gerne persönlich bezüglich der Vorkommnisse und Unannehmlichkeiten in unserem Hause kontaktieren.Wir bitte Sie daher um persönliche Kontaktaufnahme.Herzlichen Dank und freundliche GrüßeA. VoggGuest Relation

Sehr geehrte Frau Petra,vielen Dank, dass Sie sich die Zeit genommen haben uns über das Onlineportal Expedia zu bewerten und Sie andere Gäste an Ihren Erfahrungen teilhaben lassen. Ihre Meinung stellt ein für uns sehr wichtiges Instrument zur regelmäßigen Qualitätskontrolle dar. Zudem danken wir Ihnen vielmals dafür, dass Sie unser Haus für Ihren Besuch in München gewählt hatten.Es freut uns sehr zu lesen, dass Sie unsere Leistungen mit der vollen Punktzahl bewertet haben und wir zu Ihrem Wohlbefinden beitragen konnten. Sehr geehrte Frau Petra, wir freuen uns sehr, Sie hoffentlich bald wieder bei uns im Hotel Bayerischer Hof begrüßen zu dürfen.Mit herzlichen Grüßen aus MünchenC. HoffmannGuest Relation

Sehr geehrter Jorge,vielen Dank, dass Sie sich die Zeit genommen haben uns über das Onlineportal Expedia zu bewerten und Sie andere User an Ihren Erfahrungen teilhaben lassen.Ihre Meinung stellt ein für uns sehr wichtiges Instrument zur regelmäßigen Qualitätskontrolle dar. Zudem danken wir Ihnen vielmals dafür, dass Sie unser Haus für Ihren Besuch in München gewählt hatten.Es freut uns sehr zu lesen, dass Sie unsere Leistungen mit der Bestnote bewertet haben und wir zu Ihrem Wohlbefinden beitragen konnten. Sehr geehrter Jorge, wir freuen uns sehr, Sie hoffentlich bald wieder bei uns im Hotel Bayerischer Hof begrüßen zu dürfen.Mit besten Grüßen aus MünchenChristina HoffmannGuest Relation

Sehr geehrter Ahmed,zunächst möchten wir uns bei Ihnen bedanken, dass Sie für Ihren Besuch in München den Hotel Bayerischer Hof berücksichtigt haben und Sie uns so zugeneigt sind.Weiterhin bedanken wir uns, dass Sie Ihre persönlichen Erfahrungen in Form dieser Bewertung auf dem Onlineportal Expedia mit anderen Usern teilen. Umso mehr tut es uns leid zu erfahren, dass Sie offensichtlich mehrfach Grund zur Beanstandung hatten und wir Ihre an uns gerichteten Erwartungen nicht voll umfänglich erfüllen konnten.Ihre Meinung stellt für uns ein sehr wichtiges Instrument zur täglichen Kontrolle unserer hohen Qualitätsstandards dar. Wir können Ihren Unmut verstehen, bitten jedoch gleichermaßen um Ihr Verständnis, dass wir Ihre Eindrücke erst verifizieren müssen, um dann gezielt auf Ihr öffentliches Statement Stellung beziehen zu können. Hierzu bitten wir Sie, uns den Zeitraum Ihres Aufenthaltes sowie alle nötigen Details zukommen zu lassen. Sie erreichen uns unter feedback@bayerischerhof.de und wir bedanken und bereits für die damit verbundene Mühe.Mit freundlichen GrüßenC. HoffmannGuest Relation