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Anmeldelser av Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan

5 out of 5
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Piazza Duca D Aosta 9, Milan, MI

Anmeldelser

9,4

Suverent

Rangering på 10 − Utmerket. 658 av totalt 813 anmeldelser." "
Rangering på 8 − Bra. 98 av totalt 813 anmeldelser." "
Rangering på 6 − Grei. 35 av totalt 813 anmeldelser." "
Rangering på 4 − Dårlig. 9 av totalt 813 anmeldelser." "
Rangering på 2 − Forferdelig. 13 av totalt 813 anmeldelser." "

9,8/10

Renhold

9,4/10

Personale og service

9,4/10

Fasiliteter

9,6/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Lasse

Bodde her 1 natt i april 2023
Svar fra Gianrico Esposito den 26. apr. 2023
Dear Lasse,Thank you very much for this wonderful feedback. It has been a pleasure to have you staying with us and we hope to have the opportunity to welcoming you back in the near future.Kind regards,Gianrico EspositoGeneral Manager

8/10 – Bra

Simen

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2021
Svar fra Marco Olivieri den 13. des. 2021
Dear Simen, Thank you very much for having stayed with us and for sharing your review. We hope to have the opportunity to welcoming you back in the near future. Kind regards, Marco Olivieri General Manager

10/10 – Utmerket

Celine Dong Quan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2019
Svar fra Marco Olivieri den 5. juni 2019
Dear Mrs. Dong Quan, We are thrilled to receive such a wonderful rating. It's great to know that you had an enjoyable stay and we look forward to welcoming you back soon. Kind regards, Marco Olivieri General Manager

8/10 – Bra

Lars Petter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig bra hotell
Bodde her 1 natt i september 2018
Svar fra Marco Olivieri den 8. okt. 2018
Dear Mr. Petter, We appreciate your great feedback and are truly happy to read that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back in the near future. Kind regards, Marco Olivieri General Manager

10/10 – Utmerket

Aase Karin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2017
Svar fra The Westin Palace Milan den 9. aug. 2017
Dear Ms. Aase Karin, Thank you very much for the wonderful rating dedicated to our Hotel. We are happy that you had an enjoyable stay and we hope to welcome you back to the Excelsior Hotel Gallia sometime soon. Kind regards, Marco Olivieri General Manager

10/10 – Utmerket

Tor Albert

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Luxury hotel
Veldig bra hotell med førsteklasses standard og service sentralt, men ikke midt i shoppingdistriktet.

10/10 – Utmerket

stian og Bergen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Utrolig bra!
Beste hotellet jeg har bodd på

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Superp
Min kone og jeg var meget fornøyde med vårt opphold på dette hotellet. Luxerious og elegant interiør. Rommet er spacious, spotless, meget behaggelig og komfertabl. Top restaurant og bar. SPA avdeling er en klasse for seg. Personalle på hoteliet var rett og slett exepsjonelle. Vi anbefaler dette hotellet med god samvitighet.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk bra hotell
Vi tok toget fra Malpensa flyplassen til togstasjonen, Milano Centrale (endestasjon). Hotellet ligger bare 100 meter fra togstasjonen. Veldig praktisk tilgang. Hotellet ble utvidet og renovert i desember 2014 og fremstår som meget luksuriøst, moderne og stilfullt. Vårt rom var et premium dobbeltrom som var helt passelig stort og av høy kvalitet. Topp service på alle måter og meget vennlig personale. Stort spa-anlegg (som ikke var helt ferdig) og trimrom med bra utrustning. Høy standard på frokostbufeen. Hotellet får vår beste anbefaling.

10/10 – Utmerket

Randell og Pompano Beach

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Really nice ...new inside ...good dining options ....next to Milan Central
Bodde her 1 natt i mai 2024
Svar fra MN den 20. mai 2024
Dear Randell,Thank you so much for your kind words and the review you left for us. We are so happy to hear that you had a wonderful experience at our hotel. Guests' satisfaction is our top priority, and your positive feedback is very important for us! We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager

10/10 – Utmerket

Roya

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra MN den 4. mai 2024
Dear Roya,Thank you so much for your kind words and the review you left for us. We are so happy to hear that you had a wonderful experience at our hotel. Guests' satisfaction is our top priority, and your positive feedback is very important for us! We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager

10/10 – Utmerket

Sohei

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra MN den 4. mai 2024
Dear Sohei,Thank you so much for your kind words and the review you left for us. We are so happy to hear that you had a wonderful experience at our hotel. Guests' satisfaction is our top priority, and your positive feedback is very important for us! We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico EspositoGeneral Manager

10/10 – Utmerket

Elaine

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was such a lovely property-my room had views of the gorgeous central station and parks surrounding. Staff and service were so very nice and helpful-dining at The Terrace was fabulous and again—-that view was magnificent. Was a female traveling alone and felt so safe and comfortable. Thanks for a memorable trip!
Bodde her 3 netter i april 2024
Svar fra General Manager den 1. mai 2024
Dear Elaine, Thank you so much for the perfect review you left for us. We are thrilled to know that you had a wonderful experience at Excelsior Hotel Gallia. Your satisfaction is very important for us, and we are very happy to have reached your expectation. We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager

10/10 – Utmerket

Mark

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not cheap but worth every penny, get a balcony view of the train station.
Bodde her 8 netter i april 2024
Svar fra General Manager den 15. apr. 2024
Dear Mark, Thank you very much for such kind review. We are delighted to read that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

10/10 – Utmerket

Shahnaz

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent experience at the hotel, with every staff member being welcoming and lovely. The facilities including the 24 hour gym and spa are amazing, as are the rooms
Bodde her 4 netter i mars 2024
Svar fra Gianrico Esposito - General Manager den 4. apr. 2024
Dear Shahnaz,Thank you so much for your kind words and the perfect review you left for us. It is a great pleasure to hear that you had a wonderful experience, especially with our staff and with our Shiseido Spa. We are grateful for your positive feedback and thank you again for having choose our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

galit

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra General Manager den 3. apr. 2024
Dear galit, Thank you very much for such kind review. We are delighted to know that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

10/10 – Utmerket

Mágino

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra General Manager den 27. feb. 2024
Dear Mágino, Thank you very much for such kind review. We are delighted to know that your recent stay with us was fully in line with your expectation.It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

10/10 – Utmerket

Thomas T.

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel and staff. We had a very enjoyable stay
Bodde her 3 netter i februar 2024
Svar fra General Manager den 22. feb. 2024
Dear Thomas T, Thank you very much for such kind review. We are delighted to read that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

10/10 – Utmerket

kenta

Bodde her 3 netter i februar 2024
Svar fra General Manager den 26. mars 2024
Dear Kenta, Thank you very much for such kind review. We are delighted to know that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

10/10 – Utmerket

Raphael

Likte: Renhold, personale og service og romkomfort
Super, bitte aber etwas sorgfältiger unterhalten
Nachwievor super, in den Unterhalt sollte jedoch etwas mehr Geld fliessen um dabi zu bleiben. Sehr schönes Gebäude, perfekt Zentral (vorallem mit Zug).
Bodde her 2 netter i februar 2024
Svar fra Gianrico Esposito - General Manager den 5. feb. 2024
Dear Raphael,Thank you so much for your kind words and the perfect review you left for us. We are doing some renovations all over the hotel and we hope you will enjoy them on your next visit. Thank you again to choosing our hotel and hope to see you soon again.Kind regards,Gianrico EspositoGeneral Manager

8/10 – Bra

DANIELA

Bodde her 1 natt i januar 2024
Svar fra Gianrico Esposito - General Manager den 5. feb. 2024
Dear Daniela,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. Thank you for choosing our hotel, and we hope to see you as soon as possible to exceed your expectations on your next visit in Milan.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Suzanne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024
Svar fra Gianrico Esposito - General Manager den 2. feb. 2024
Dear Suzanne,Thank you very much for the excellent score you gave us with your review. We are very proud to see that you had a wonderful experience in our property. We are grateful for your positive feedback, and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

2/10 – Forferdelig

min seok

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra General Manager den 15. jan. 2024
Dear Min Seok, We would like to thank you for choosing our property, Hotel Gallia, a luxury Collection as a destination for your recent stay in our vibrant city. Thank you for sharing your feedback and we are very sorry to learn that your experience was not really satisfactory, and we are at your complete disposal in case you want to share or discuss further the matter. Although your expectations have been disregarded, we hope that you will offer us another chance to positively surprise you. Hoping to see you soon.Best Regards, Gianrico EspositoGeneral Manager

10/10 – Utmerket

chip

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is very high-end and beautiful. Staff was professional, kind, and accommodajng.
Bodde her 2 netter i januar 2024
Svar fra General Manager den 15. jan. 2024
Dear Chip, Thank you so much for your kind words and the review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

8/10 – Bra

Zeina

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 9 netter i desember 2023
Svar fra Gianrico Esposito - General Manager den 15. jan. 2024
Dear Zeina,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We would like to reach the perfection, and if you wish, please send us an email letting us know what we can improve in order to deliver an amazing experience to all our Guest. Thank you for choosing our establishment, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager

6/10 – Grei

Ray

Bodde her 1 natt i januar 2024
Svar fra Gianrico Esposito - General Manager den 15. jan. 2024
Dear Ray,Thank you for choosing our property for your last visit in Milan and we greatly appreciate the feedback you shared in your review. As we haven't full satisfied your expectation, if you have time, please reach us by email letting us know what we can improve in order to deliver an amazing experience to all our Guest. Thank you for choosing our establishment, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Jose Efraín

Bodde her 4 netter i desember 2023
Svar fra Gianrico Esposito - General Manager den 15. jan. 2024
Dear Jose Efraìn,Thank you so much for the kind review you left for us. We are very happy to see that this stay perfect matched your expectations. We look forward to welcoming you back in the future for another exceptional stay. Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Nichole

Bodde her 1 natt i desember 2023
Svar fra Gianrico Esposito - General Manager den 15. jan. 2024
Dear Nichole,thank you very much for the score given to us with this review. We are so proud to hear that you enjoyed your last stay in our property, and we look forward to welcoming you back in the future for another exceptional stay. Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Simon

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staf
Bodde her 1 natt i desember 2023
Svar fra Gianrico Esposito - General Manager den 11. jan. 2024
Dear Simon,Thank you so much for your kind your kind review.We are proud to hear that you had a wonderful experience at Excelsior Hotel Gallia. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

john

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Gianrico Esposito - General Manager den 11. jan. 2024
Dear john,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations once again on your next visit.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Gianrico Esposito - General Manager den 26. des. 2023
Dear Guest,Thank you so much for the perfect review you left for us. We are thrilled to see that you had a wonderful experience at our establishment. Thank you again for choosing us and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Sarah Al

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location
Bodde her 1 natt i desember 2023
Svar fra Gianrico Esposito - General Manager den 11. jan. 2024
Dear Sarah Al,We greatly appreciate the feedback you shared in your review. It is amazing to hear that you had a positive experience during your last stay in our hotel. We hope to have the opportunity to exceed your expectations once again on your next visit.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra Gianrico Esposito - General Manager den 9. des. 2023
Dear michael,Thank you so much, we are grateful for your positive feedback you left for us. We are very happy to hear that you had a wonderful experience at our establishment, and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Ricardo

Bodde her 1 natt i november 2023
Svar fra Gianrico Esposito - General Manager den 9. des. 2023
Dear Ricardo,Thank you so much for the perfect review you left for us. We are very happy to hear that you had a wonderful stay with us. We are grateful for your positive feedback; this is very important for us, and we look forward to welcoming you back for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

YINTING

Bodde her 1 natt i november 2023
Svar fra Gianrico Esposito - General Manager den 11. jan. 2024
Dear YINTING,Thank you for the amazing review you left for us. Guest's satisfaction is our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

kristen

Bodde her 2 netter i november 2023
Svar fra Gianrico Esposito - General Manager den 11. jan. 2024
Dear kristen,Thank you so much for the kind review you left for us. We are very happy that you had a wonderful experience in our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico Esposito General Manager

8/10 – Bra

christoffer

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Frequent traveler
Not the best service in the bar and the interior is quite worn, especially leather details on walls/headrest. Breakfast is great!
Bodde her 1 natt i november 2023
Svar fra Gianrico Esposito - General Manager den 5. des. 2023
Dear christoffer,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We strive for perfection, and we will use your comments about bar and rooms to further improvements. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit in Milan.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Gabriele

Bodde her 1 natt i november 2023
Svar fra Gianrico Esposito - General Manager den 11. jan. 2024
Dear Gabriele,Thank you so much for the perfect review you left for us. We are very happy that you had a wonderful experience with us. Your satisfaction is has been our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico Esposito General Manager

10/10 – Utmerket

Osvaldo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great job
Bodde her 1 natt i november 2023
Svar fra General Manager den 13. nov. 2023
Dear Osvaldo, Thank you so much for your kind words and the review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

6/10 – Grei

michel

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i november 2023
Svar fra General Manager den 13. nov. 2023
Dear Michel,Thank you for sharing your feedback with us.Your experience is important to us, and we will take it into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back and provide a better experience in the future.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Benjamin og Newark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Facility is great and staff are most well trained. Breakfast service staff may need more training.
Bodde her 1 natt i oktober 2023
Svar fra Gianrico Esposito - General Manager den 28. okt. 2023
Dear Benjamin,Thank you so much for the perfect review you left for us. We are so proud to see a such positive feedback and to know you experienced an amazing stay with us. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

2/10 – Forferdelig

Arlen

Bodde her 1 natt i oktober 2023
Svar fra Gianrico Esposito - General Manager den 28. okt. 2023
Dear Arlen,We greatly appreciate the feedback you shared in your review. We strive for perfection, and we will use your feedback to further improve our services and make necessary adjustments. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Claudine

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The hotel is beautiful with contemporary decor. The executive suite room was spacious with beautiful large marble bathroom. The staff was wonderful.⭐️⭐️⭐️⭐️⭐️
Bodde her 3 netter i oktober 2023
Svar fra General Manager den 23. okt. 2023
Dear Claudine, Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

2/10 – Forferdelig

Claudia

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I am so disappointed, I booked a room in this hotel with a lot of time in advance, and planned to stay there with my friends, but when the day came, I was told that they couldn’t provide me with a room and they told me two different stories as of “why”. This proved that they simply decided to cancel my reservation, probably for someone that payed a last minute over priced room. I will never come back to this hotel, nor I recommend it as it was an inconvenience for our trip logistics and no one cared. Very dissatisfied with how they handled things. If I would have canceled, they wouldn’t refund my money, but in this case, they didn’t wanted to refund my money. Very unprofessional!
Bodde her 1 natt i oktober 2023
Svar fra General Manager den 23. okt. 2023
Dear Claudia, We are deeply sorry about the unfortunate situation that occurred with your reservation which has caused you such disappointment and put a negative spin on you overall impression of our hotel. Our Guests are always our number one priority hence we are concerned to read that this inconvenience was not handled in an efficient manner causing you upset and frustration during what was meant to be a most enjoyable vacation for what we extend our most sincere apologies. While we understand that our apologies might not change your perception of our hotel, we do hope that next time you return to our city you will give us another possibility to have you as our Guest.Thank you and kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Phillip

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Look forward to future stay !
Bodde her 3 netter i september 2023
Svar fra General Manager den 23. okt. 2023
Dear Phillip, Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Sorcha

Bodde her 1 natt i oktober 2023
Svar fra General Manager den 23. okt. 2023
Dear Sorcha, Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

4/10 – Dårlig

Ghaith

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Didn’t enjoy the stay.
The front desk reception weren't welcoming , rude and unhelpful. Every time i ask a question she seemed more bothered. Over priced, furniture is worn out and terrible service.
Bodde her 9 netter i oktober 2023
Svar fra General Manager den 23. okt. 2023
Dear Ghaith, We deeply apologize for the complete disappointment about your stay in our property.We take your feedback seriously and as a 5-star hotel, it is our responsibility to provide an exceptional and up-to-date accommodation experience for all our Guests.We are so sorry that there was nothing suitable for you in our hotel but thank you for bringing all these matters to our attention, we truly appreciate your feedback and will strive to improve your experience in the future.Best regards,Gianrico EspositoGeneral Manager

8/10 – Bra

Thomas

Bodde her 2 netter i oktober 2023
Svar fra General Manager den 13. nov. 2023
Dear Thomas, Thank you for sharing your feedback with us. Your experience is important to us, and we will take it into consideration as we continue to improve our services and amenities.We hope to have the opportunity to welcome you back.Kind regards,Gianrico EspositoGeneral Manager

10/10 – Utmerket

Scott

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra General Manager den 23. okt. 2023
Dear Scott,Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

2/10 – Forferdelig

Eric

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Poor treatment received upon check in. I called at 7am that morning to request a room with two beds. I was with my mother and arrived at 12:00pm our room was not ready until 4pm. After being told it would be ready at 2:00pm. I am a titanium member and was treated rudely by front desk manager and then screamed at by the front desk staff when I asked for a water while waiting. Caused me to miss an important meeting that was scheduled in advance.
Bodde her 1 natt i oktober 2023
Svar fra General Manager den 9. okt. 2023
Dear Eric, Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay.Your comments are important to us, and we will take them into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back and provide a better experience in the future.Kind regards,Gianrico EspositoGeneral Manager