Dear Mr. Jon,Thank you so much for choosing us and for taking the time to comment on your experience with us. We regret that the location did not meet your expectations. We are in the center of Es Castell and super close to Mahon and the airport, so it is a surprise that it did not meet your expectations. However, we apologize for any inconveniences caused during yout stay. All the best,Sara SánchezGuest Experience Manager

Estimada Sra. Astrid, Nos complace saber que valore su experiencia en Barceló Hamilton Menorca como excelente. Nuestro principal objetivo es satisfacer las necesidades de todos nuestros huéspedes y crear un grato recuerdo de sus vacaciones en nuestro hotel. Agradecerle de nuevo su confianza depositada en Barceló Hotels & Resorts, y por haber compartido su valoración con nosotros. Esperemos volver a recibirle pronto.

Dear Jayne,We appreciate that you shared your experience with us.It brings us pleasure to hear that the cleanliness of our rooms and the overall condition of our hotel met your expectations. Your commendation of our service is especially appreciated, as we strive to provide a remarkable stay for all our guests. We are also pleased that our room amenities contributed positively to your experience.It's wonderful to know that our seafront location was the perfect setting for your weekend getaway with friends. Although we do not have a beach directly on the property, as you mentioned, the proximity to the Urban Beach and the magnificent views from our hotel seem to have complemented your stay nicely. At Barceló Hamilton Menorca, we continuously aim to provide exceptional stays, and your feedback is a valuable affirmation of our efforts.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Sara SánchezBarceló Hamilton Menorca ****, Guest Experience Manager

Dear Elizabeth, Thank you for your positive feedback.We are delighted to hear that you had a lovely and relaxing stay with us. It's great to know that you found our staff to be friendly and our breakfast offerings enjoyable. We appreciate your kind words about our receptionists and are thrilled that you were satisfied with your room 102. We take pride in maintaining the cleanliness of our hotel, and we apologize if it did not meet your expectations. We will address this issue with our housekeeping team to ensure a better experience for future guests.We look forward to welcoming you back on a future occasion. Best regards,Sara SánchezGuest Experience Manager

Estimada Federica, Muchas gracias por dejarnos su comentario tras su paso por nuestras instalaciones. Nos alegra saber que disfrutó de nuestras instalaciones y del amable servicio de nuestro personal. Apreciamos sus comentarios sobre el préstamo de sombrillas y sillas para la playa. En cuanto al circuito de spa, lamentamos que no haya cumplido con sus expectativas. Agradecemos su opinión y tomaremos en cuenta sus comentarios para mejorar nuestros servicios. Lamentamos que el buffet no haya sido de su total agrado en cuanto a variedad. Nos esforzamos por ofrecer opciones para todos nuestros huéspedes, incluyendo aquellos con diferentes preferencias culinarias, así como experiencias gastronómicas durante el día. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar las expectativas. Un cordial saludo,Sara SánchezGuest Experience Manager

Good morning,thank you very much, we hope to see you again some other time.Take care of yourselves.Caty Berzosa - Reception Manager

Chère Annie, Nous voulons vous remercier de ce résumé si positif de votre séjour que vous nous avez fait parvenir. Nous sommes heureux que vous ayez passé un bon moment parmi nous et que notre restaurant vous ait plu.Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Cordialement,Sara SánchezGuest Experience Manager

Dear Rosemary, We appreciate that you took the time to share your experience with us.We regret that we weren't able to meet your culinary preferences on this occasion, some more details on which aspects we could improve would be welcome, to help us to enhance future dining experiences for our guests. We are pleased that, nevertheless, you had an enjoyable stay with us. We are glad you enjoyed our pool area. We thank you for highlighting the high standards of our installations, being fully aware that this is of primary importance for our guests to feel comfortable in our hotel, our housekeeping team undertakes a thorough cleaning of our installations and rooms on a daily basis. We are grateful for your compliments towards our team members, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your well-being whilst in our hotel. We look forward to the pleasure of welcoming you back on futuee occasions. Best regards,Sara SánchezGuest Experience Manager

Dear Colin, Thank you for such a positive review. We are glad to know your time with us was a great experience and that you appreciated our location. Such feedback encourages us to continue to uphold our high standards and quality service. We look forward to seeing you again. Kind regards, Guest Experience Manager