Hoteller i Mastic Beach

«Easy to park Check-in out was smooth Free breakfast was plus. »

«Good location. Friendly staff. Clean. Nice room. Breakfast was included and the area was well maintained and plenty of choices.»

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«Customer service needs major improvement. They need to communicate better. Instead of helping they become very rude. They do not tell you their policy and then confirm they received your request, but never apologize. Receptionist hangs up the call and then doesn’t answer just to later say “you got cut off”. Our room was not as bad. It was clean. But their reps need better training. They are dealing with paying customers. »

«Breakfast was awesome! Had everything you could ask for. I just had some yogurt, but there was plenty to choose from. I did not cook in the kitchen but it's nice to have to heat something up in the microwave or to have a cup of tea at night.»

«Very clean and convenient property. Pleasant stay»

«The hostel room itself was clean and nice. The hotel itself is in an interesting area. It’s behind a gas station off a busy main road. There was garbage thrown on the side of the hotel and was loud. Otherwise, it was ok. We probably would not stay here again. Oh and the pool was being drained and cleaned the whole stay.»

«This survey»

«Hotel is grand and pleasing to look at but up close is dirty and filthy. Very disappointed for the amount I paid for room and condition of hotel. Bathroom fan did not work humidity never left the bathroom. The tv was blurry. The filters and fan system in room starts and ends very loud and bangs all throughout night. The bed was very old and sank. I think this hotel has slapped to many bandaid remodels on top of each other it’s time to replace things. 2 of the 3 elevators worked and hopefully ...

«I really didn't have an opportunity to eat breakfast with them however my mother stated it was excellent. The rooms are clean and just as the picture very nice. I would definitely stay here again an suggest it to everyone. The Asian and Spanish front desk attendants were accommodating and extremely nice. The curly haired young lady was not so nice and that's coming from my mother. OVERALL COMFORTABLE AND CLEAN. The housekeeper comes everyday not like most of the hotel's I very stayed in.»

«Beautiful grounds,great amenities spacious parking. Amenities galore excellent breakfast.Efficient friendly available staff employees at all times. Comfortable..»

«The staff was very helpful and courteous. The good is good and not expensive. Very nice location »

«We were surprised not to find a coffee machine in the room anymore, even though the room charge was significantly more than last time. They cannot charge like a luxury hotel with not even the minimal services such as a coffee machine»

«Clean, nice staff. Bar area is small.»

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