Dear Nishanthi, Thank you for taking the time to tell us about your experience at the Ibis Malaga Centro Ciudad. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our staff is available 24 hours to help you with any kind of issue that you may have during your stay and we put all our effort so that our guests may have a good time with us, that is why we really regret that your rest was not the best due to the noise. We suggest that, if available, you ask for a room on the top floor next time so your stay can be quieter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Melanie,We very much appreciate your comments regarding your stay at the ibis Edinburgh Centre Royal Mile - Hunter Square. It is always a pleasure to receive positive feedback. I am sorry to see that your room experience didnt match your expectations in regards a noise incident.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,HectorIbis Reception Team Member