Dear Arne.We were delighted to hear that your recent stay at Pestana CR7 Gran Vía Madrid was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana CR7 Gran Vía Madrid for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Jyra OzoriaGuest Experience AgentPestana CR7 Gran Vía

Kjære fru Løberg, Vi vil gjerne takke for din positive tilbakemelding. Dette fyller oss med stolthet og gjør at vi fortsetter å yte utmerkede tjenester. Vi håper å ønske deg velkommen som gjest på ditt neste besøk i Madrid. Med venlig Hilsen Pestana CR7 Gran Via Team

Dear Carl Peder, We were delighted to hear that your recent stay at Pestana CR7 Gran Vía Madrid was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana CR7 Gran Vía Madrid for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pestana CR7 Gran Vía Madrid

Dear Mr. Moez, On behalf of our entire team at Pestana CR7 Gran Vía Madrid, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Gran Vía Madrid. Best regards, The Team at Pestana CR7 Gran Vía Madrid

Dear Mr. Tom, We would like to thank you for giving us your opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. Unfortunately, we do not have details about what happened during your stay, it would be essential for us that you can provide us with more information, in order to take the corresponding measures and improve our service. We appreciate that you chose Pestana CR7 Gran Vía Madrid for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Pestana CR7 Gran Via Team

Dear Vivian,We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana CR7 Gran Vía.Kind regards,

Dear Mr. David, On behalf of our entire team at Pestana CR7 Gran Vía, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Gran Vía.Best regards, Javier Campos - Front Office AgentPestana CR7 Gran Vía

Dear Mrs. Dulce, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana CR7 Gran Vía.Kind regards,Javier Campos - Front Office Agent

Dear Mrs. Mariz, On behalf of our entire team at Pestana CR7 Gran Vía, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Gran Vía.Best regards, The Team at Pestana CR7 Gran Vía

Estimado Gilberto,Gracias por haberle dedicado tiempo a ofrecernos sus comentarios sobre su experiencia en Pestana CR7 Gran Vía. Su opinión es muy importante para nosotros ya que nos ayuda a mejorar nuestro trabajo.Le pedimos disculpas de corazón por no haber podido cumplir sus expectativas al 100 %, y por cualquier inconveniente que esto le haya podido causar.Hemos trasladado sus comentarios al personal para asegurarnos de que se realicen las mejoras oportunas.Muchísimas gracias por haberse alojado en Pestana CR7 Gran Vía. Esperamos que esta experiencia no haya empañado de forma permanente la opinión que tiene de nuestro hotel. Nos encantaría mostrarle lo que mejor sabemos hacer en su próxima estancia.Saludos cordiales,

Estimado Sr. Marlon,Gracias por haber compartido con nosotros sus más sinceros comentarios sobre su experiencia en Pestana CR7 Gran Vía. Valoramos mucho su opinión, ya que nos ayuda a mejorar y a anticiparnos a las necesidades y expectativas de nuestros Clientes.Es un placer saber que en general su estancia ha sido de su agrado. Al mismo tiempo, le pedimos disculpas de corazón por no haber podido cumplir sus expectativas al 100 %, y por cualquier inconveniente que esto le haya podido causar. Hemos trasladado sus comentarios al personal para asegurarnos de que se realicen las mejoras oportunas.Ha sido un placer para nosotros recibirlo como Huésped. Nos encantaría mostrarle lo que mejor sabemos hacer en Pestana CR7 Gran Vía en su próxima estancia.Saludos cordiales,El equipo Pestana CR7 Gran Vía

Dear Mrs. Sharon,On behalf of the entire team at Pestana CR7 Gran Vía, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana CR7 Gran Vía

Cher Monsieur Talel, Nous avons apprécié que vous preniez le temps de nous donner un avis honnête concernant votre séjour, en particulier vos commentaires à propos de votre chambre. Nous vous présentons nos sincères excuses pour les éventuels désagréments causés lors de votre séjour. Nous avons pris bonne note des problèmes mentionnés. Nous travaillons actuellement avec les équipes concernées pour résoudre ce souci et améliorer les conditions offertes.Merci à nouveau d’avoir séjourné dans notre établissement, et nous espérons que, dans un avenir proche, vous nous donnerez une nouvelle occasion de vous accueillir et de changer l’image que vous avez de Pestana CR7 Gran Vía.Cordialement,

Estimada Sra. TAYMI: Estamos encantados de saber que su estancia en Pestana CR7 Gran Vía ha sido de su agrado y que la ha disfrutado de principio a fin.Muchísimas gracias por haber elegido Pestana CR7 Gran Vía.Estamos deseando volver a recibirlo muy pronto en nuestro hotel.Saludos cordiales,

Estimada Sra. Ariely: Estamos encantados de saber que su reciente estancia en Pestana CR7 Gran Vía ha sido de su agrado y que la ha disfrutado de principio a fin. Muchísimas gracias por haber elegido Pestana CR7 Gran Vía .Estamos deseando volver a recibirlo muy pronto en nuestro hotel.Saludos cordiales,

Estimado Sr. Jose Antonio: Gracias por sus comentarios sobre su estancia en Pestana CR7 Gran Vía. Estamos encantados de saber que ha disfrutado de su experiencia y del servicio profesional, atento y exclusivo de nuestro personal. Sus comentarios nos llenan de orgullo y nos incentivan a mejorar nuestro servicio y aspirar a la excelencia de manera continua.Ha sido un gran placer para nosotros recibirlo como huésped. Le damos las gracias por haberse alojado en Pestana CR7 Gran Vía. Estamos deseando volver a darle la bienvenida muy pronto.Saludos cordiales, Pestana CR7 Gran Vía

Hola Elizabeth,Gracias por la puntuación.Un saludo,Andrés PérezGuest Experience Supervisor Pestana CR7 Gran Vía Madrid

Dear Ms. Rybarova,Thank you very much for taking the time to answer the survey and leave your opinion about your stay with us, thanks to them we are able to improve day by day.We regret not having met your expectations regarding the room, we would like to comment that prior to making the reservation, we always offer all the images of the rooms, and we will be happy to help you select the best option for you in your future stay. Regarding breakfast, in the restaurant we do not always expose all the products available due to the limitation of the physical space, our colleagues are always available to help you with special requests you may have.We hope that in the future you can give us another opportunity to accommodate you again and improve the experience you may have with us.Best regards,Denys PorynetsFront Office Shift Leader

Dear Luis,On behalf of the entire team at Pestana CR7 Gran Vía, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana CR7 Gran Vía

Dear Tony, Thank you for your feedback on your stay at Pestana CR7 Gran Vía. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana CR7 Gran Vía, and we look forward to welcoming you again soon.Best regards, The Team at Pestana CR7 Gran Vía

Dear Dave, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana CR7 Gran Vía.Kind regards, The Team at Pestana CR7 Gran Vía

Estimado Javier,Agradecemos su puntuación y esperamos tenerle de vuelta de nuevo.Saludos cordiales,Andrés PérezGuest Experience Supervisor Pestana CR7 Gran Vía Madrid

Dear Mr Jorge, Thank you for taking the time to share your comments about your experience at Pestana CR7 Gran Vía. Your opinion is crucial so we can improve the way we work.We would like to sincerely apologize for not meeting your expectations regarding the quality of the food and the size of the room.We would like to thank you for staying at Pestana CR7 Gran Vía and we hope that you will return on a future occasion, to give us another opportunity to meet your expectations.Warm regards,Itziar González - Front Office Shift Leader, Pestana CR7 Gran Via

Estimado Mauricio: Gracias por sus comentarios sobre su estancia en Pestana CR7 Gran Vía. Estamos encantados de saber que ha disfrutado de su experiencia y del servicio profesional, atento y exclusivo de nuestro personal. Sus comentarios nos llenan de orgullo y nos incentivan a mejorar nuestro servicio y aspirar a la excelencia de manera continua.Ha sido un gran placer para nosotros recibirlo como huésped. Le damos las gracias por haberse alojado en Pestana CR7 Gran Vía. Estamos deseando volver a darle la bienvenida muy pronto.Saludos cordiales, Pestana CR7 Gran Vía

Dear Mrs. Betancourt, We appreciate the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologize for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the air condition matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana CR7 Gran Vía.Kind regards,Denys PorynetsFront Office Shift Leader

Dear Mr. Darren,Thank you for your feedback on your stay at Pestana CR7 Gran Vía. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana CR7 Gran Vía, and we look forward to welcoming you again soon.Best regards, The Team at Pestana CR7 Gran Vía

Dear Ernesto, Thank you for taking the time to provide us with your feedback on your experience at Pestana CR7 Gran Vía. Your opinion is crucial for us to improve how we work.Once again, we would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana CR7 Gran Vía. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Andrés PérezGuest Experience Supervisor Pestana CR7 Gran Vía Madrid

Dear August,On behalf of the entire team at Pestana CR7 Gran Vía, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana CR7 Gran Vía

Dear Ernesto, Thank you for taking the time to provide us with your feedback on your experience at Pestana CR7 Gran Vía. Your opinion is crucial for us to improve how we work.Once again, we would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.As I told you in a previous message, we have taken all the comments you have left to improve our service and facilities. We would like to thank you for staying at Pestana CR7 Gran Vía. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Andrés PérezGuest Experience Supervisor Pestana CR7 Gran Vía Madrid

Dear Raquel, Thank you for taking the time to provide us with your feedback on your experience at Pestana CR7 Gran Vía. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations.We would like to thank you for staying at Pestana CR7 Gran Vía. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Andrés PérezGuest Experience Supervisor Pestana CR7 Gran Vía Madrid

Estimado Rafael: De parte del personal de Pestana CR7 Gran Vía, nos gustaría agradecerle su maravillosa opinión.Es un placer saber que su estancia ha sido de su agrado, y que hemos contribuido a crear memorables recuerdos.¡Estamos deseando volver a recibirlo muy pronto en nuestro hotel!Atentamente, Pestana CR7 Gran Vía

Estimado Ernesto,Gracias por haber compartido con nosotros sus más sinceros comentarios sobre su experiencia en nuestra terraza.. Valoramos mucho su opinión, ya que nos ayuda a mejorar y a anticiparnos a las necesidades y expectativas de nuestros Clientes.Es un placer saber que en general su estancia ha sido de su agrado. Al mismo tiempo, le pedimos disculpas de corazón por no haber podido cumplir sus expectativas al 100 %, y por cualquier inconveniente que esto le haya podido causar. Hemos trasladado sus comentarios al personal para asegurarnos de que se realicen las mejoras oportunas.Ha sido un placer para nosotros recibirlo como Huésped. Nos encantaría mostrarle lo que mejor sabemos hacer en Pestana CR7 Gran Vía en su próxima estancia.Saludos cordiales,El equipo Pestana CR7 Gran Vía

Estimado Cesar,De parte del personal de Pestana CR7 Gran Vía, nos gustaría agradecerle su maravillosa opinión.Es un placer saber que su estancia ha sido de su agrado, y que hemos contribuido a crear memorables recuerdos.¡Estamos deseando volver a recibirlo muy pronto en nuestro hotel!Atentamente, Pestana CR7 Gran Vía

Yessica Viviana, On behalf of the entire team at Pestana CR7 Gran Vía, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana CR7 Gran Vía

Dear Luca,Thank you so much for your feedback.We are glad to hear that you enjoyed your stay and that the inconvenience mentioned did not affect your experience. We have taken note of your feedback and have passed it on to the maintenance department for a solution.Thank you again for your comments and we hope to have you back soon. Best regards,Pestana CR7 Team

Estimado Alfonso Mauricio.Agradecemos su comentario y sentimos que su percepción haya sido negativa. El hotel ofrece cuatro botellas de agua de forma gratuita por estancia, dos en el minibar y dos al lado de la cama, además la recepción cuenta con aguas en caso de que de manera puntual necesite otra. Siempre puede disponer de aguas extras pagando el importe correspondiente.En cuanto a su habitación, la reserva era de una habitación superior y termino alojándose en una Deluxe la cual era de categoría superior a la reservada. Si tiene dudas con su reserva, puede consultarlo con Expedia.No vemos en ninguno de los casos motivo de compensación y de nuevo sentimos las molestias y nos mantenemos a su disposición.Un saludo, Andrés PérezGuest Experience Supervisor Pestana CR7 Gran Vía Madrid

Dear Danny Philip We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana CR7 Gran Vía.Kind regards,Andrés PérezGuest Experience Supervisor Pestana CR7 Gran Vía Madrid

Estimado Cesar: De parte de nuestro personal de Pestana CR7 Gran Vía, le damos las gracias por el tiempo dedicado a facilitarnos sus positivos comentarios. Su opinión es fundamental para nosotros, para continuar mejorando nuestro servicio y anticiparnos así a las necesidades de nuestros huéspedes.Nos complace saber que hemos cumplido con sus expectativas. Ha sido un placer para nosotros recibirlo como huésped, y estamos deseando volver a darle la bienvenida en Pestana CR7 Gran Vía.Saludos cordiales, Pestana CR7 Gran Vía

Dear Adrian,We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Regarding the alarm, you are correct, and our system failed to detect that it was a false alarm, as someone accidentally or jokingly pressed the emergency button located in the common areas, activating the systems.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana CR7 Gran Vía.Kind regards,Andrés PérezGuest Experience Supervisor Pestana CR7 Gran Vía Madrid

Estimado Cesar, Queremos aprovechar esta oportunidad para agradecerle el tiempo que ha dedicado a facilitarnos su opinión. Nos ha encantado leer sus genuinos comentarios sobre nuestra ubicación. Estamos extremadamente orgullosos de poder ofrecer una experiencia maravillosa a nuestros huéspedes.Le damos gracias por su estancia y estamos deseando volver a darle la bienvenida muy pronto en Pestana CR7 Gran Vía.Saludos cordiales,Pestana CR7 Gran Vía

Estimado Oscar: Estamos encantados de saber que su reciente estancia en Pestana CR7 Gran Vía ha sido de su agrado y que la ha disfrutado de principio a fin. Nuestro personal quiere agradecerle sus amables palabras.Muchísimas gracias por haber elegido Pestana CR7 Gran Vía para pasar sus vacaciones. Estamos deseando volver a recibirlo muy pronto en nuestro hotel.Saludos cordiales, Pestana CR7 Gran Vía

Dear Hari,We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.Furthermore, we thank you for your stay, and we look forward to welcoming you again soon at Pestana CR7 Gran Vía.Kind regards, The Team at Pestana CR7 Gran Vía

Sr. Alejandro,De parte del personal de Pestana CR7 Gran Vía, nos gustaría agradecerle su maravillosa opinión.Es un placer saber que su estancia ha sido de su agrado, y que hemos contribuido a crear memorables recuerdos.¡Estamos deseando volver a recibirlo muy pronto en nuestro hotel!Atentamente, Pestana CR7 Gran Vía

Dear Loisett,Thank you for taking the time to leave such a positive review! We're delighted to hear that you had a great experience.Ensuring our guests feel welcomed and valued is our top priority, and we're thrilled that our team's friendliness made a positive impact on your stay.We truly appreciate your review and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,

Estimado Jose Rafael,De parte del personal de Pestana CR7 Gran Vía, nos gustaría agradecerle su maravillosa opinión.Es un placer saber que su estancia ha sido de su agrado, y que hemos contribuido a crear memorables recuerdos.¡Estamos deseando volver a recibirlo muy pronto en nuestro hotel!Atentamente, Pestana CR7 Gran Vía

DearJovita, Thank you for taking the time to provide us with your feedback on your experience at Pestana CR7 Gran Vía. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana CR7 Gran Vía. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Andrés PérezGuest Experience Supervisor Pestana CR7 Gran Vía Madrid

Estimada Cindy Aideé: Queremos aprovechar esta oportunidad para agradecerle el tiempo que ha dedicado a facilitarnos su opinión. Nos ha encantado leer sus genuinos comentarios sobre nuestra ubicación. Estamos extremadamente orgullosos de poder ofrecer una experiencia maravillosa a nuestros huéspedes.Le damos gracias por su estancia y estamos deseando volver a darle la bienvenida muy pronto en Pestana CR7 Gran Vía Madrid.Saludos cordiales, Pestana CR7 Gran Vía Madrid