kjære gjest,takk for din positive tilbakemeldingTusen takk for at du tok deg tid til å dele din tilbakemelding om ditt opphold på Hotel Urban. Vi er glade for å høre at du likte beliggenheten og designet på hotellet. Vi setter stor pris på dine positive kommentarer.Med vennlig hilsen, Hotel Urban-teametAndreu Canals, General Manager

Dear Martin,Thank you very much for this positive review.We aim to provide a memorable experience with our high standards and are delighted that we met your expectations.We look forward to welcoming you back. Best regardsXavier Gener, General Manager

Kjære Isabel, Tusen takk for din hyggelig tilbakemelding etter ditt opphold hos oss på {$ESTA-NAME}. Det er veldig hyggelig å høre at du var fornøyd med oppholdet ditt, samt den sentrale beliggenheten vår og hotellet i seg selv. Vi synes det er hyggelig å høre at service og vårt personal holder den standard som forventes. Dette gir oss energi til å fortsette vårt arbeid. Vi ønsker deg velkommen tilbake ved en annen anledning. Med vennlig hilsen, Fran Mora, General Manager

Dear Henning, This is a great rating. Thank you! We are glad your stay was perfect. Again, thank you very much. We hope to welcome you back for a return visit, Best regards, Antonio Martín, Deputy Manager

Kjære Kari, Tusen takk for tilbakemeldingen angående oppholdet ditt hos oss i {$ESTA-CITY}. Det er hyggelig å høre at du satte pris på vårt personalet, service og renhold. Vår restaurant er også noe vi er stolte av og din tilbakemelding vil bli overbrakt de ansvarlige for restauranten. Din tilbakemelding vedrørende resepsjonsområdet er noe vi tar med oss og som vi kan bruke i vårt videre utviklingsarbeide. Vi håper å se deg igjen snart! Antonio Martín, Deputy Manager

Dear Christel, Thank you for this rating. We regret that we did not quite meet all your expectations. A private message with further details would be gratefully received.

Dear Ove, Thank you for sharing your valuable review. We were happy to read that you were so satisfied with our team's service as well as our location. However, we do regret that your room did not exceed your expectations. Your satisfaction is our top priority, and we would like to learn more about this as we are always looking for ways to improve our facilities. We hope to welcome you again in the future. All the best, Antonio Martín, Deputy Manager

Dear Marit, Thank you for taking the time to give your opinion about your stay. It’s a pleasure to read that you were satisfied with our hotel and location. Please note that our rooftop bar is only open during the summer season. However if you wish to have a drink, you could order a drink from our reception desk. We look forward to welcoming you back in the future. Best regards, Antonio Martín, Deputy Manager

Dear Per Erik, Thank you for rating your recent stay. We're sorry your experience hasn't been fully satisfying. We look forward to welcoming you again. Best regards,

Kjære Staale, Tusen takk for hyggelig tilbakemelding! Det er flott å lese at du satt pris på profesjonell og vennlig betjening under ditt opphold. Jeg retter en stor takk for gode ord på vegne av hele betjening. Samtidig er veldig fint å lese at du var fornøyd med oppholdet ditt totalt sett hos oss ved Urban i Madrid. Takk for at du trekker frem positive elementer som et flott dekorert hotell, fine rom og en behagelig takterrasse. Det er samtidig hyggelig å lese at beliggenheten falt i smak, slik at du på enklest mulig måte fikk utforsket alt Madrid har å by på. Du er hjertelig velkommen igjen ved en senere anledning! Med vennlig hilsen Antonio Martín, Deputy Manager

Estimado Miguel,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos llena de orgullo saber que su estancia en Urban ha sido tan satisfactoria que nos considera su opción predilecta en Madrid. La limpieza y el estado de nuestras instalaciones son prioridades para nosotros, y su reconocimiento nos impulsa a mantener y mejorar nuestros altos estándares.La amabilidad de nuestro equipo es un reflejo de nuestro compromiso por ofrecer un servicio excepcional. Nos complace que las comodidades de nuestras habitaciones hayan contribuido a una experiencia tan positiva durante su estancia.Quedando a su entera disposición, le enviamos los saludos más cordiales,Andreu Canals, Director general

Estimado Heriberto,Muchas gracias por su comentario.Nos llena de satisfacción saber que la limpieza y amplitud de nuestras habitaciones, así como el diseño único del hotel, hayan sido de su agrado, realzando la experiencia Urban que nos esforzamos por ofrecer a cada uno de nuestros huéspedes.Lamentamos que nuestro servicio no haya cumplido con sus expectativas en esta ocasión. Nos esmeramos continuamente en brindar una atención al cliente excepcional y tomamos nota de sus comentarios para asegurarnos de mantener nuestros altos estándares. Apreciamos también que haya destacado la calidad y variedad de las amenidades de habitación, aspectos en los que ponemos gran cuidado para asegurar el confort y bienestar durante su estancia.Nos enorgullece que el personal de Urban haya contribuido a una experiencia positiva y le agradecemos por reconocer su amabilidad y disposición para ayudar. Estamos comprometidos con la excelencia en hospitalidad y nos alegra que esto se refleje en su interacción con nuestro equipo.Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para que su experiencia sea aún más satisfactoria.Atentamente,Andreu Canals, Director general

Dear Gordon,Thank you for this feedback concerning your recent visit.It's heartening to learn that our distinctive ethnic art and modern design left a lasting impression on you. Furthermore, our central location indeed serves as the perfect gateway to Madrid's prestigious galleries and vibrant social scene. We also take great pride in maintaining our rooms to a high standard of cleanliness and spaciousness, ensuring our guests enjoy comfort and luxury. Our staff is also thrilled to have contributed positively to your experience with their friendly and attentive service.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Andreu Canals, General Manager

Estimado Miguel,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Reciba un cordial saludo,Andreu Canals, Director general

Dear Guillermo,We thank you for this positive feedback.We are pleased that we were able to meet your expectations.We hope that you will stay with us again many more times in the future. Best wishes,Andreu Canals, General Manager

Dear Leonid,Thank you for your positive review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We hope to welcome you back in the future.Best wishes,Andreu Canals, General Manager

Dear Erina,Thanks for this kind review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to seeing you again. Best regards,Andreu Canals, General Manager

Dear Kamran,Thank you for such a positive review of your stay.We are elated to hear that our central location served you well during your visit, making it convenient for you to explore the vibrant city of Madrid. Your appreciation for the design and immaculate condition of our rooms is a testament to our commitment to providing a pristine environment for our esteemed guests. Furthermore, we pride ourselves on our professional and courteous staff, and it brings us immense satisfaction to learn that our door team especially made a positive impact on your experience.We all hope to welcome you back in the future.Best wishes,Andreu Canals, General Manager

Dear Ming,Thank you for taking the time to share your opinion with us.Our location is one of the things we are very proud of about our hotel. We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Andreu Canals, General Manager

Dear Guest,Thank you for reviewing your recent stay at our hotel.It's truly gratifying to hear that you appreciated the exquisite decoration of our spaces and found them wonderful to be in. Our team is delighted to know that our service met your high standards and that our staff's friendliness made a positive impact on your stay. We're also thrilled to receive your commendation on the cleanliness and amenities of our rooms, reflecting our commitment to provide a comfortable and well-furnished environment for our guests.We look forward to your next visit.Best regards,Andreu Canals, General Manager

Dear Sénia,It was a pleasure to receive this great review.We're thrilled to hear that our staff made a great impression and contributed to making your stay exceptional. It's delightful to know our prime location provided you with convenient access to the beauty of Retiro Park and the vibrant Gran Via.We look forward to seeing you again. Best regards,Andreu Canals, General Manager

Dear Gerald,Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.The entire team look forward to welcoming you back for a future visit.Kind regards,Andreu Canals, General Manager

Estimado Rafael,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos llena de satisfacción comprobar a través de su opinión que su estancia entre nosotros ha cubierto sus expectativas y que se lleva una muy buena impresión de su experiencia en nuestras instalaciones.Nos ha alegrado muchísimo leer el excelente concepto que se lleva de todo el personal del hotel. Para nosotros ha sido un verdadero placer poder atenderle.Será un honor para nosotros volver a recibirle si regresa a Madrid en futuras ocasiones. Cordialmente,Andreu Canals, Director general

Dear Joycette,Thank you for giving us an excellent review.We're thrilled to hear that our attentive service and comfortable accommodations made such a positive impression on you. It's wonderful to know that our diverse breakfast offerings and delicious coffee added to the enjoyment of your stay.We regret to hear about the inconvenience you experienced with the air conditioning and appreciate your understanding. Although our fitness facilities may be compact, we hope our central location provided ample opportunity for exploration and enjoyment outside the hotel.Our team is also pleased that you enjoyed our on-site bar and Michelin-starred restaurant, and we're glad that our location served as a convenient base for your shopping and dining endeavors.We look forward to welcoming you for a more enjoyable stay in the future.Best regards,Andreu Canals, General Manager

Estimada Romina,Con gran alegría recibimos su excelente comentario tras su alojamiento en nuestras instalaciones.Tenga por seguro que siempre nos agrada ofrecer la mejor atención a nuestros huéspedes, y nos complace que haya disfrutado de nuestras instalaciones y hospitalidad durante su estancia, destacando nuestra ubicación y el buen servicio recibido.No dude de que será nuevamente un placer para todos nosotros volver a verle. Saludos cordiales,Andreu Canals, Director general

Dear Johan,Thank you for letting us know that you enjoyed your stay.We're thrilled to hear that our staff's excellence contributed positively to your stay and that our central location met your expectations. Your appreciation for the cleanliness of our rooms is greatly valued, and we are delighted that you found our accommodation comfortable. It's our pleasure to maintain the hotel's condition to provide a pleasant environment for our guests.We look forward to welcoming you back. Best wishes,Andreu Canals, General Manager

Dear Johan,Thank you for positively reviewing your time at our hotel.We're thrilled to hear that our central location served you well during your visit to Madrid and that you found our rooms impeccably clean and comfortable. Our team strives to maintain the highest standards of cleanliness and guest comfort, so your acknowledgment is greatly appreciated.We look forward to a return visit from you in the future.Best wishes,Andreu Canals, General Manager

Estimado Ramón,Queremos agradecerle en estas líneas que compartiera su excelente valoración.Nos complace saber que ha encontrado nuestra ubicación conveniente para negocios y ocio.Ha sido un placer hospedarle y sin lugar a dudas su deseo de recomendarnos, es nuestra mayor recompensa.Esperamos volver a verle en futuras ocasiones.Cordiales saludos,Andreu Canals, Director general

Dear Carmen,Thank you for positively reviewing your stay.We are delighted to hear that you enjoyed the prime location of our hotel and appreciated the services provided by our dedicated team. Your kind words about the hotel's beauty and the cleanliness of your room are truly appreciated. It's wonderful to know that these aspects contributed to a memorable stay.We look forward to seeing you again. Warmest wishes for the holiday season!Andreu Canals, General Manager

Dear Maritza,Thank you for taking the time to share your experience with us.We are pleased to know that you had a pleasant stay, our team works hard to ensure that every guest has the very best experience and your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back for another excellent stay with us. Warm regards.Andreu Canals, General Manager

Dear Phillip,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Andreu Canals, General Manager

Estimado Cesar,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestra propuesta gastronómica y el excelente servicio recibido.Será un honor para nosotros volver a recibirle si regresa a Madrid en futuras ocasiones. Cordialmente,Andreu Canals, Director general

Dear Cameron,Thanks for the time taken to share your experience.It's wonderful to hear that you enjoyed the unique blend of modern amenities and antique decor that our hotel prides itself on. We're also glad that the overall cleanliness and condition of our hotel met your expectations, and that you found our service to be top-notch. While we note your comment regarding the absence of a clothes iron in your room, we would like to mention that we offer a laundry service that includes ironing for our guests' convenience.We hope to have the opportunity to welcome you back. All the best,

Estimado Enrique,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos complace saber que considera nuestro hotel como su favorito en todo el mundo y que ha valorado tan positivamente los servicios de la habitación. Nos esforzamos por ofrecer una experiencia única con amenidades de alta calidad y nos alegra que haya disfrutado de ellas.Será un honor para nosotros volver a recibirle si regresa a Madrid en futuras ocasiones. Cordialmente,

Dear Aleksandar,Thank you for this kind review.We're thrilled to hear that your stay with us was a remarkable one and that our team's attention to detail contributed to a perfect experience. It's wonderful to know that our central location added to the convenience and enjoyment of your visit. We're also delighted that the cleanliness and comfort of our rooms met your expectations, and we appreciate your kind words regarding our staff's courteousness and service quality. Rest assured, we are committed to maintaining these high standards for all our guests.We look forward to the opportunity to welcome you back in the future,Kind regards,Andreu Canals, General Manager

Dear Guest,Thank you for this positive review.We're thrilled to hear that your stay was exceptional and that you found our accommodations and service to be impeccable. We appreciate your suggestion regarding the communication about events in the vicinity of our establishment. While we strive to provide a tranquil environment, the central location of our hotel does mean that city events, such as protests, can sometimes occur nearby. We understand that this can impact our guests, and we will take your feedback into consideration to better inform our guests of any events that might affect their stay. Rest assured, our team is dedicated to ensuring the comfort and satisfaction of our guests at all times.We look forward to having the opportunity to welcome you back in the future. Best wishes,Andreu Canals, General Manager

Dear Helga,Thank you for this review of your recent stay.We are delighted to hear that you enjoyed our hotel design, staff, and the bar at the lobby. Our team takes pride in providing a clean and comfortable environment for our guests.We understand that you found the rooms to be a bit dark. Our rooms are designed with a unique ambiance, and we have a light system in place to adjust the lighting to your preference. Our staff is always available to assist you with any adjustments to ensure your comfort during your stay.We look forward to welcoming you back.Best regards,

Dear Clayton,Thank you for taking the time to review your recent stay.We are thrilled to know that you appreciated our excellent location in the heart of Madrid, making it convenient for you to explore the city. It's great to hear that you found our hotel luxurious and well-maintained, and that our staff provided top-notch service to ensure your comfort.We truly appreciate your kind words and high ratings for room cleanliness, hotel condition, service, and room comfort. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations.We look forward to welcoming you back for another memorable stay in the future. Warm regards,Andreu Canals, General Manager

Dear Eduardo,Tthank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you found our staff welcoming and appreciated the unique design of our hotel. It's great to know that you enjoyed your dining experience at our Michelin-starred restaurant, CEBO. We take pride in offering our guests an exceptional culinary journey.Thank you once again for your kind words, and we hope to see you soon,Best regards,Andreu Canals, General Manager

Dear Henriette,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you found our hotel beautiful and appreciated its excellent location, making it easy for you to explore the city. Our team takes great pride in providing exceptional service, and we are delighted that you felt at home during your stay with us.Once again, thank you for your kind words and we look forward to welcoming you back in the future.We hope to see you again soon, Warm regards,Andreu Canals, General Manager

Dear Guest,Thank you for sharing the review of your stay.We really appreciate your recognition of our team's excellent service.We hope to welcome you back.Best wishes,Andreu Canals, General Manager