Arkade

Anmeldelser av Hard Rock Hotel Madrid

4.5 out of 5
Hard Rock Hotel Madrid
Ronda de Atocha 17, Madrid

Anmeldelser

9,4

Suverent

Rangering på 10 − Utmerket. 892 av totalt 1192 anmeldelser." "
Rangering på 8 − Bra. 203 av totalt 1192 anmeldelser." "
Rangering på 6 − Grei. 62 av totalt 1192 anmeldelser." "
Rangering på 4 − Dårlig. 24 av totalt 1192 anmeldelser." "
Rangering på 2 − Forferdelig. 11 av totalt 1192 anmeldelser." "

9,8/10

Renhold

9,6/10

Personale og service

9,2/10

Fasiliteter

9,6/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

John Stephen

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Your Stay at Hard Rock Hotel Madrid den 21. des. 2023
Dear Rock Star,Thank you very much for taking the time to share with us this positive review of your stay at Hard Rock Hotel Madrid.We are glad to hear that you had such an enjoyable stay. Our main goal is that all our guests leave with the feeling of having had a memorable experience and we are proud to know that we have achieved this.We look forward to welcoming you back very soon.Best regards,Star Service

10/10 – Utmerket

Shella

Bodde her 1 natt i august 2023
Svar fra Your Stay at Hard Rock Hotel Madrid den 3. sep. 2023
Dear Shella,Firstly, I would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for taking the time to share your impressions with us. We love to know first-hand the feelings of our guests in order to keep improving daily and to keep motivation at its peak.It is a real pleasure to know that you had such a pleasant stay. We really appreciate your positive valuation, and we are glad that your overall experience was satisfactory. We work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff.I assure you that I will pass your comments to the whole band, they will be delighted to hear them! We look forward to welcoming you back very soon. All the best, Guest Experience Team

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i juni 2023
Svar fra Your stay at Hard Rock Hotel Madrid den 26. juni 2023
Dear Anonymous, Thank you very much for sharing this positive review of your stay at Hard Rock Hotel Madrid.We are glad to hear that you had such a rewarding stay. And the fact that our hotel met your expectations makes us feel delighted.Our main goal is to ensure that all our guests leave with the feeling of having had a memorable experience and we are proud to know that we have achieved this.We look forward to welcoming you back very soon!Kind regards,Guest Experience Team

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2022
Svar fra Your Stay at Hard Rock Hotel Madrid. den 3. aug. 2022
Dear guest, Thank you very much for your positive review of our service! Your rating motivates us to keep working to offer the highest quality standards in our services and create unique experiences. We hope to see you again very soon and continue sharing memorable moments together. Best regards, Ricardo Del Alcázar Acting General Manager

10/10 – Utmerket

Lene

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2022
Svar fra Your Stay at Hard Rock Hotel Madrid. den 5. juli 2022
Dear Lene, Thank you very much for sharing your experience at Hard Rock Hotel Madrid with us. We are very happy that you were able to live an unforgettable experience and that our whole band was part of it, we love to know that our team gives their best to exceed the expectations of our guests. We hope to have you back very soon so you can continue collecting moments, Best regards, Raúl Palomo General Manager

10/10 – Utmerket

Kai

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay in mdrid
Fantastic hotel. Good standard, cool interior, nice and friendly employees.
Bodde her 1 natt i oktober 2021
Svar fra Your stay at Hard Rock Hotel Madrid. den 25. okt. 2021
Dear Kai, First of all, thank you for choosing Hard Rock Hotel Madrid and sharing your thoughts with us. We are delighted to learn that both, our services and facilities exceeded your expectations, we work hardly to make our guests to feel like home. All the band hope to welcome you very soon and share new great experiences together. All the best, Raúl Palomo General Manager.

10/10 – Utmerket

thor

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Top level hotel
Nice, clean, rooms and bed, location, service - everything top level
Bodde her 2 netter i juli 2021
Svar fra Raúl Palomo, General Manager den 22. juli 2021
Dear Thor, Thank you very much for sharing your great experience at Hard Rock Hotel Madrid with us. We can´t wait to welcome you back!! All the best,

10/10 – Utmerket

Nicolas

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Top
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Nicolas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Top
Bodde her 4 netter i mai 2024
Svar fra Su Estancia en Hard Rock Hotel Madrid den 28. mai 2024
Estimado Nicolas,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Toda la banda se siente muy agradecida de haber recibido tan buena puntuación. Nuestro principal objetivo es poder hacer de su estancia una experiencia memorable y nos alegra haberlo conseguido.Para nosotros ha sido todo un placer tenerle como huésped, ¡Le esperamos pronto! Atentamente,Star Service

6/10 – Grei

Kevin

Average in all catagories
Bodde her 2 netter i mai 2024
Svar fra Your stay at Hard Rock Hotel Madrid den 28. mai 2024
Dear Kevin, We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable stay.We work with passion and enthusiasm to create unforgettable experiences. On the other hand, we would like to know where we can improve in orden to increase our standards.We hope to have you back soon!Yours sincerely,Star Service

6/10 – Grei

Kevin

Reiste med familie
Likte ikke: Fasiliteter
Unfortunately; only average in all catagories
Bodde her 1 natt i mai 2024
Svar fra Your stay at Hard Rock Hotel Madrid den 28. mai 2024
Dear Kevin, We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable stay.We work with passion and enthusiasm to create unforgettable experiences and we are happy to know that our facilities have exceeded your expectations. On the other hand, we would like to know how we could have improved your stay.We hope to have you back soon!Yours sincerely,Star Service

10/10 – Utmerket

Yamilis

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good hotel,easy transportation but deberia tener desayuno incluido solo eso
Bodde her 3 netter i mai 2024
Svar fra Your stay at Hard Rock Hotel Madrid den 26. mai 2024
Dear Yamilis,Thank you very much for choosing us and for sharing your experience at Hard Rock Hotel Madrid. We are very thankful for your amazing feedback, and we will take it into account to keep offering a high-quality service. It was a pleasure to have you with us, and we hope to see you again very soon.Kind regards,Star Service

10/10 – Utmerket

Alejandro

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing staff, facilities, ambiance, food, overall experience
Bodde her 3 netter i mai 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 23. mai 2024
Dear Rock Star,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you could have an enjoyable time in the city.We are happy to know that you had a pleasant stay with us and could enjoy our facilities, as well as our amazing food and the ttention from the staff. The whole team works hard to bring memorable experiences so we are happy to know that we have achieved it.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards, Star Service.

10/10 – Utmerket

Jade

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Your stay at Hard Rock Hotel Madrid den 23. mai 2024
Dear Rock Star,Thank you for taking your time to rate your stay at Hard Rock Hotel Madrid. We are happy to know that you had a pleasant stay with us. The whole team works hard to bring memorable experiences and we are happy to know that we have achieved it.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards, Star Service

10/10 – Utmerket

Clinton

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very helpful
Bodde her 3 netter i mai 2024
Svar fra Your stay at Hard Rock Hotel Madrid den 20. mai 2024
Dear Rock Star,Thank you very much for choosing Hard Rock Hotel Madrid and for taking the time to review your stay with us.The entire team works really hard to give memorable expriences, therefore we are very thankful for your amazing feedback. We will keep doing our best to offer a high-quality service, and we hope to see you again very soon for another unforgettable stay.Thank you again. Kind regards,Star Service

8/10 – Bra

Sergio Martinez

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El hotel debris de instalar ventanas antirruido en las habitaciones ya que la música comienza desde muy temprano. El bellboy que no recuerdo si nombre (Pablo creo que era su nombre) (era camarero y estudiaba diseño gráfico) me ayudó mucho. Gran atención por su lado
Bodde her 1 natt i april 2024
Svar fra Su Estancia en Hard Rock Hotel Madrid den 20. mai 2024
Estimado Sergio,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Valoramos mucho sus comentarios y tendremos en cuenta sus sugerencias para mejorar. Fue un placer tenerle con nosotros y esperamos verle de nuevo muy pronto para otra experiencia memorable. Muchas gracias de nuevo.Atentamente,Star Service

10/10 – Utmerket

Katerine

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoy this hotel. Staff goes above and beyond to make our stay comfortable every time. Downside is breakfast/dining options are very limited inside and around the hotel. Monica, Valdomero, Samuel, were among the team that made our stay perfect.
Bodde her 9 netter i mai 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 19. mai 2024
Dear Katherine, Thank you for taking your time to evluate your stay at Hard Rock Hotel Madrid. We hope that you could enjoy your time in the city.We are pleased to know that our facilities, as well as our servfices. The whole band works hard to bring memorable experiences, so we are happy we were able to.On the other hand, we take note about the gastronomic options and will go to the respective department. It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service

10/10 – Utmerket

Andrzej og Naples

Reiste med familie
Likte: Personale og service
Susan was a wonderful host helping us each day with activities.
Bodde her 3 netter i mai 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 20. mai 2024
Dear Andrzej,Thank you so much for choosing Hard Rock Hotel Madrid and for taking the time to share such an amazing review.We really value your feedback and your satisfaction is our greatest reward, therefre we are really pleased to rad that we managed to meet you expectations. We will keep working hard to keep our standards high. We hope to see you again soon for another memorable experience.Kind regards,Star Service

10/10 – Utmerket

Jason

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice place, newer and nicer than some similar priced hotels in the area.
Bodde her 1 natt i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 16. mai 2024
Dear Erica,Thank you very much for choosing us and for reviewing your experience with such a positive score. We are very pleased to read that you enjoyed the hotel's facilities and had an amazing stay. We really value your opinion and will do our best to maintain our quality standards high. We hope to see you really soon for another memorable experience.Kind regards,Star Service

10/10 – Utmerket

Erica

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property was great, super friendly staff. Greated with a smile when we came in and Anna at the front desk explained the area and the property and what was offered We had a wonderful breakfast every morning in the sessions restaurant and Juan happened to be there every day and every day always greeted us with a smile and good morning. It's the little things that matter sometimes. Thanks Hard Rock Madrid for a fabulous stay!
Bodde her 6 netter i mai 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 16. mai 2024
Dear Erica,Thank you very much for choosing us and for your kind words. We are very pleased to read that you enjoyed the hotel's services and appreciated our staff's effort.Your satisfaction is our greatest reward and it motivates us to keep improving.We hope to see you really soon for another memorable experience.Kind regards,Star Service

10/10 – Utmerket

Eduardo

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel and staff service. Walking distance to Atocha train station as well as Parque del Buen Retiro, Paseo del Prado, Botanical Gardens, and Prado Museum.
Bodde her 3 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 16. mai 2024
Dear Eduardo, Thank you very much for choosing Hard Rock Hotel Madrid to spend a few nights in the capital. We are very pleased to read you had a memorable experience and liked the hotel's facilities and location.We really value your opinion and will do our best to keep improving.Thank you again, we hope to see you again really soon. Kind regards,Star Service

10/10 – Utmerket

Migdalia Quiles

Likte: Overnattingsstedets bygg og tilstand
Bodde her 6 netter i mai 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 16. mai 2024
Dear Rock Star,Thank you for choosing Hard Rock Hotel Madrid to spend a few nights in the capital. We are extremely thankful for your score and we will keep doing our best to offer and excellent service. We hope to see you again very soon for another memorable expreince.It was a pleasure to have you with us.Kind rgeards,Star Service

8/10 – Bra

giorgio og miami

Reiste med familie
Likte: Personale og service
Muy funcional! Y moderna
Bodde her 2 netter i mai 2024
Svar fra Su Estancia en Hard Rock Hotel Madrid den 21. mai 2024
Estimado Giorgio,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Toda la banda se siente muy agradecida de haber recibido tan buena puntuación. Nuestro principal objetivo es poder hacer de su estancia una experiencia memorable y nos alegra haberlo conseguido.Para nosotros ha sido todo un placer tenerle como huésped, ¡Le esperamos pronto! Atentamente,Star Service

6/10 – Grei

Ivan

Reiste med partner
Likte: Renhold og personale og service
Did not like the bathroom setup. There’s no counter or mirrors in the bathroom and the separated toilet room doesn’t have a sink. You have to come out of the shower and dress in the room.
Bodde her 3 netter i mai 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 25. mai 2024
Dear Ivan, Thank you for taking your time to evaluate your time at Hard Rock Hotel Madrid. We hope that you could enjoy the failities as well as our services. Regarding your comments about the display of the room, we understand that the style is not of everyones liking. Do not doubt that we will take your comments into account and will be recieved to the respectivce deparment.Dispite this we hope that you could give us a asecond chance to show you our greatest standards of quality.Kind regards, Star Service.

10/10 – Utmerket

Niursy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very good location and the room have the best coffee machine.
Bodde her 4 netter i mai 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 21. mai 2024
Dear Niursy,Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid.You don't know how happy we are to read that everything was up to your expectations and that you had a memorable experience. We like to take care of every detail to ensure that we are providing the highest quality service to all our guests, so your satisfaction is our greatest reward.We would love to see you again very soon!Yours sincerely,Star Service

10/10 – Utmerket

Josephine og Honolulu

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good communication and very helpful staff and very clean and safe place I love it.
Bodde her 3 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 11. mai 2024
Dear Josephine, We thank you for taking the time to review your stay with us. From Hard Rock Hotel Madrid we would like to thank you for your kind words regarding our band, the cleanliness of the facilities and the security. We are thrilled to know that you were able to enjoy your stay and that our quality standards exceeded your expectations. We look forward to welcoming you again soon! Kind Regards, Star Service

8/10 – Bra

ajay

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice, clean and comfortable.
Bodde her 4 netter i mai 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 10. mai 2024
Dear Mr. Ajayeoba,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you were able to enjoy your time in the city.We are pleased to know that our facilities were of your liking. It was a pleasure to have you as a guest. Kind regards,Star Service

10/10 – Utmerket

Clare

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is all very clean and modern. Our room was gorgeous and very well appointed. The staff went above and beyond to make our stay special. The only thing we didn't love was the location but it's very handy for the main train station (Atocha) and the metro is easily accessible so it's not a problem. Thanks again to all the staff!
Bodde her 3 netter i mai 2024
Svar fra Your stay at Hard Rock Hotel Madrid den 9. mai 2024
Dear Clare,Thank you so much for choosing us and sharing your positive experience. The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we will keep working hard to offer a high-quality service. For us it has been a pleasure to have you as a guest, we look forward to seeing you soon! Yours sincerely,Star Service

10/10 – Utmerket

Jessica

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel. Room was very nice and clean. Breakfast buffet was one of the best i’ve had. Staff was very nice and helpful.
Svar fra Your Stay at Hard Rock Hotel Madrid den 9. mai 2024
Dear Jessica,Thank you very much for choosing us and taking the time to share your kind words.We are deligted to read that you enjoyed your room and breakfast buffet, as well as appreciating our staff's effort. We will keep working hard to offer a high-quality service. We hope to see you soon.We wish you all the best,Star Service

10/10 – Utmerket

David

Bodde her 1 natt i mai 2024
Svar fra Su Estancia en Hard Rock Hotel Madrid den 28. mai 2024
Estimado David,En primer lugar, nos gustaría agradecerle el tiempo dedicado a valorar su estancia en Hard Rock Hotel Madrid. Nos alegra enormemente saber que disfrutó de su estancia con nosotros y que nuestro equipo logró cumplir con sus expectativas. Su satisfacción es nuestra mejor recompensa y nos motiva a seguir ofreciendo un servicio excepcional a todos nuestros huéspedes. Esperamos verle de nuevo muy pronto. Muchas gracias. Atentamente,Star Service

10/10 – Utmerket

giorgio og miami

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Moderna
Bodde her 2 netter i mai 2024
Svar fra Su Estancia en Hard Rock Hotel Madrid den 9. mai 2024
Estimado Giorgio,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Toda la banda se siente muy agradecida de haber recibido tan buena puntuación. Nuestro principal objetivo es poder hacer de su estancia una experiencia memorable y nos alegra haberlo conseguido.Para nosotros ha sido todo un placer tenerle como huésped, ¡Le esperamos pronto! Atentamente,Star Service

10/10 – Utmerket

wingchung

Bodde her 5 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel den 28. mai 2024
Dear Wingchung,First of all, we would like to thank you for taking the time to review your stay at Hard Rock Hotel Madrid. The entire team is very grateful to have welcomed you, as our main goal is to make your stay a memorable experience.For us it has been a pleasure to have you as a guest, we hope to see you soon! Yours sincerely,Star Service

4/10 – Dårlig

Ian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I booked a Hard Rock Hotel as I always wanted to stay in one. Apart from a large sign at the restaurant entrance, you'd hardly know it was Hard Rock. We were provided with 2 tubs of milk for a two person room, any extra were charged at €0.50 each. I've never ever been charged for tubs of milk. We paid £250 per night to be charged extra for milk. The hotel was nice, but extremely over priced. The restaurant wasn't even a Hard Rock one. Very disappointed.
Bodde her 4 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 5. mai 2024
Dear Ian,We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable experience. We hope you were able to enjoy our facilities and the city. On one hand, we are sorry to hear that the price did not meet your expectations, we work very hard to create unique experiences so your opinion is very important to us.On the other hand, as we inform, our restaurant is Ssions and it is an American Mediterranean fusion where you will find a selection of unique dishes. Despite this, we hope that you will give us a chance and visit us very soon.Yours sincerely,Star Service

10/10 – Utmerket

Jose

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First time staying at the Hard Rock Hotel and first time in Madrid. Everyone was great, staff was friendly and helpful especially Ana Maria, she was so friendly and helpful. She helped us book a bus tour to Toledo and Segovia also helped us book a Flamenco show. She made great recommendations of restaurants and bars to check out. She always greeted us when she saw us. Great experience, I would definitely stay here again.
Bodde her 6 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 5. mai 2024
Dear Rock Star, Thank you for sharing your review with us, we are delighted to receive such a high rating. First of all, we would like to thank you for your kind words regarding our staff, in particular Ana Maria, she will be delighted to receive them! We hope you had a pleasant visit and that you enjoyed Madrid and its surroundings to the fullest. We look forward to having you visit us again very soon. Yours sincerely,Star Service

8/10 – Bra

Carlos Alberto

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall great stay for a short trip.
Bodde her 2 netter i april 2024
Svar fra Your stay at Hard Rock Hotel Madrid den 3. mai 2024
Dear Carlos Alberto,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid.We are pleased to know that our facilities and our services were of your liking. It was a pleasure to have you as a guest. Kind regards,Star Service

10/10 – Utmerket

marlon og Dania beach

Reiste med partner
The hotel,the staff,the area close to Atocha station ,everything is perfect in this hotel,very clean and modern
Bodde her 5 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 2. mai 2024
Dear Marlon,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid and giving such a positive review.We are pleased to know that you found the facilities, the staff as well as our strategic location were of your liking. It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service.

8/10 – Bra

Donna og Nashville

Bodde her 4 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 20. mai 2024
Dear Donna,First of all, we would like to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we are glad to have achieved it. For us it has been a pleasure to have you as a guest, we look forward to seeing you soon! Yours sincerely,Star Service

10/10 – Utmerket

Stephanie

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Love the Hardrock
Bodde her 2 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 2. mai 2024
Dear Rock Star, Thank you for taking the time to share your feedback after your stay at Hard Rock Hotel Madrid. We hope you enjoyed and were able to create unique moments during your stay in the capital, we hope to have met your Hard Rock expectations. We look forward to welcoming you. You Rock!Kind Regard, Star Service

10/10 – Utmerket

Noureddine

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay at this hotel for 1 week.
Bodde her 6 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 2. mai 2024
Dear Rock Star, Thank you for evaluating your stay at Hard Rock Hotel Madrid!We are happy to know that we were able to meet your expectations and that you had a wonderful stay with us, the whole team is very excited to know that you could enjoy our facilities and services. We look forward to your second home in Madrid. It has been a pleasure for us. Yours sincerely,Star Service

10/10 – Utmerket

Jordan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 2. mai 2024
Dear Rock Star, First of all, we want to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we are delighted to have achieved it. It has been a pleasure for us to have you as a guest, we hope to see you soon! Kind Regard, Star Service

8/10 – Bra

Bella

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 2. mai 2024
Dear Rock Star, First of all, we want to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we are delighted to have achieved it. It has been a pleasure for us to have you as a guest, we hope to see you soon! Kind Regard, Star Service

8/10 – Bra

Donald

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything is walkable
Bodde her 2 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 2. mai 2024
Dear Rock Star, Thank you for taking the time to share your impressions after your stay at Hard Rock Hotel Madrid. We hope to have made your stay a memorable one and that both our facilities and our location have been part of it. We look forward to welcoming you very soon!Kind Regards,Star Service

8/10 – Bra

Stephanie

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
We stayed at the hotel as part of our honeymoon trip. We splurged a little to stay at the hotel as we thought it would be a good hotel to relax at. We were a little disappointed to find out that the pool and rooftop bar are only open in summer (despite both facilities being listed on Expedia) as we had some lovely weather in late April. Regardless, we still enjoyed our stay. The room was exceptionally clean and the housekeepers were especially attentive.
Bodde her 3 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 2. mai 2024
Dear Rock Star, We would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for having spent your time sharing your impressions with us.We greatly appreciate that our high standards of cleanliness as well as the treatment of our team has exceeded your expectations, as well as, our rooms. On the other hand, we regret that our RT60 and pool were closed during your stay because we are out of season. Despite this, we hope you can give us a second chance and that you can enjoy opening all our common areas. We are waiting for you!Kind Regards,Star Service

10/10 – Utmerket

Zaid og Windsor

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really like this hotel and I really recommend to stay there!
Bodde her 4 netter i april 2024
Svar fra Your Stay at Hard Rock Hotel Madrid den 25. apr. 2024
Dear Rock Star,Thank you very much for sharing your experience at Hard Rock Hotel Madrid. We are very pleased to read your kind words regarding your stay with us, we hope we made you feel like an authentic rock star!It was a pleasure to welcome you and we look forward to seeing you soon. Kind regards,Star Service

8/10 – Bra

ROSA MIRELLA

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Personal muy amable la habitación algo reducida para habitación triple
Bodde her 3 netter i april 2024
Svar fra Su Estancia en Hard Rock Hotel Madrid den 25. apr. 2024
Estimada Rock Star, En primer lugar, le agradecemos que haya dedicado su valioso tiempo a valorar su estancia con nosotros. Desde Hard Rock Hotel Madrid nos alegra saber que nuestro personal ha hecho de su estancia una experiencia memorable, sus comentarios nos ayudan a mantener nuestro compromiso con ustedes. Por otro lado, lamentamos saber que la habitación no cumplió con sus expectativas en cuanto a tamaño.No obstante, deseamos que vuelva a confiar en nosotros. ¡Esperamos tenerle de vuelta pronto!Atentamente,Star Service

6/10 – Grei

casey

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
The rooms were quiet, clean and we'll appointed. The bar and food staff were excellent the brunch is nice. The location is fantastic. I did feel as though at check-in we were being UP-SOLD for everything. When a manager contacted us to provide my rewards and correct the situation, I was happy, and then at check-out I was questioned and told I was wrong. All the staff are young, and perhaps need a little more training in customer service.
Bodde her 3 netter i april 2024
Svar fra Su Estancia en Hard Rock Hotel Madrid den 21. apr. 2024
Estimada Rock Star,Agradecemos sus comentarios sobre su experiencia en Hard Rock Hotel Madrid. Sus comentarios son muy importantes para nosotros ya que queremos brindarle una experiencia memorable.Trabajamos con pasión e ilusión para crear experiencias inolvidables y nos alegra saber que nuestras instalaciones y ubicación han superado sus expectativas.Por otro lado, como lamentamos informarle que el ruido durante su estancia no fue de su agrado, ofrecemos eventos puntuales y lamentamos que coincidieran con su estancia.¡Esperamos tenerte de regreso pronto!Atentamente,Star Service

10/10 – Utmerket

Jorge

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Simplemente es excelente el servicio, el bar tiene música en vivo típico de la cadena de hoteles, muy bonito y limpio
Bodde her 1 natt i mars 2024
Svar fra Su Estancia en Hard Rock Hotel Madrid den 21. apr. 2024
Estimada Rock Star,En primer lugar, nos gustaría darle las gracias por haber elegido Hard Rock Hotel Madrid.Toda la banda está muy agradecida de haberos recibido. No sabe lo felices que nos hace saber que ha disfrutado de nuestros servicios así como de nuestra playlist personalizada. Ha sido un placer para nosotros tenerle como invitado, ¡esperamos verle pronto!Atentamente,Star Service

2/10 – Forferdelig

GUSTAVO og PEMBROKE PINES

Bodde her 1 natt i april 2024
Svar fra Su Estancia en Hard Rock Hotel Madrid den 9. mai 2024
Estimado Gustavo,Muchas gracias por dedicar su tiempo a compartir con nosotros su feedabck sobre su estancia en Hard Rock Hotel Madrid. Estudiamos cada reseña con detalle para seguir mejorando cada día y mantener nuestra motivación al máximo. Sentimos mucho no haber conseguido cumplir sus expectativas y nos encantaría saber más sobre los aspectos que deberíamos mejorar. Le agradeceríamos que se pusiera en contacto con nosotros para darnos más información sobre su estancia. Esperamos que nos dé otra oportunidad para brindarle una experiencia memorable.Muchas gracias.Atentamente,Star Service

10/10 – Utmerket

Michelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel was very clean and the staff was helpful
Bodde her 4 netter i april 2024
Svar fra Your stay at Hard Rock Hotel Madrid den 20. apr. 2024
Dear Rock Star, Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid. We are pleased to know that the staff as well as the facilities met your expectations. It was a pleasure to have you as a guest, we hope to see you again soon!Kind regards, Star Service

8/10 – Bra

GREGORIO

Bodde her 2 netter i april 2024
Svar fra Su Estancia en Hard Rock Hotel Madrid den 9. mai 2024
Estimado Gregorio,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Toda la banda se siente muy agradecida de haber recibido tan buena puntuación. Nuestro principal objetivo es poder hacer de su estancia una experiencia memorable y nos alegra haberlo conseguido.Para nosotros ha sido todo un placer tenerle como huésped, ¡Le esperamos pronto! Atentamente,Star Service