Dear Leanne Thank you very much for your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve and offer an experience never seen before in Madrid. We have taken note of your comments for improvement and we will do our best to implement them. We are very happy to read that you had a comfortable and pleasant experience with us, because for us it is always a pleasure to know that you have been 10. We have taken note of the comments you indicate in order to always offer better service and increase your satisfaction whenever you come to Madrid. The whole team of Axel Hotel Madrid is always available with the sole purpose of making your stay a unique experience, always based on excellence in service and providing you with an exceptional experience. See you soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R. General Manager Axel Hotel Madrid

Dear guest: Thank you very much for such a good review on behalf of the entire team of Axel Hotel Madrid. For us it is very important to know that we have met your expectations and that your stay has been pleasant. We strive daily to provide the best possible experience. We look forward to welcoming you back to Axel Hotel Madrid so that you can once again live the Axel Experience in all its senses. All the best; Jaime García-Morato R General Manager Axel Hotel Madrid

Dear guest, Thank you very much for such a good review on behalf of the entire team of Axel Hotel Madrid. For us it is very important to know that we have met your expectations and that your stay has been pleasant. We strive daily to provide the best possible experience. We look forward to welcoming you back to Axel Hotel Madrid so that you can once again live the Axel Experience in all its senses. All the best; Jaime García-Morato R General Manager Axel Hotel Madrid

Dear Guest, Thank you very much for such a good review on behalf of the entire team of Axel Hotel Madrid. For us it is very important to know that we have met your expectations and that your stay has been pleasant. We strive daily to provide the best possible experience. We look forward to welcoming you back to Axel Hotel Madrid so that you can once again live the Axel Experience in all its senses. All the best; Jaime García-Morato R General Manager Axel Hotel Madrid

Dear Melih, thanks for your great Score on behalf of all the team at Axel Hotel Madrid. We hope to welcome you back very soon. Kind regards

Dear Anders!, Thanks for your score! we are all glad to know that everything was perfect during your stay with us ! We hope to welcome you back very soon. Kind regards

Dear John, Thank you very much to write this review. I'm glad you valued the decoration of our room. According the size, it is well indicated on our page in Hotels.com I hope you will able to come back very soon. Warmest regards, Antonio Fabiani Hotel Manager

Dear Karsten, Thank you very much for taking the time to score our property. We are so glad you have found the cleaning standards up to your expectations , as well as our central location . Please come back and visit us again very soon, Kind Regards Saul Canal General Manager AXEL HOTEL MADRID

Dear Karsten, Thank you very much for your great feedback. I am so glad you have had a great stay and that our staff took excellent care of you. Thank you very much Saul Canal General Manager AXEL HOTEL MADRID

Kjære Glimrende beliggenhet, Tusen takk for at du tok deg tid til å gi oss en så positiv kommentar. Vi er glade for at du likte oppholdet, og vi håper å ønske deg velkommen igjen snart på Axel Hotel Madrid, Vennlig hilsen Saul Canal Daglig leder Axel Hotel Madrid

Kjære kunde, Tusen takk for kommentarene dine. Axel Madrid er faktisk et rom med mangfoldighet, der alle er velkomne. Kom snart tilbake for å besøke oss, Vennlig hilsen

Dear Bjørnar, Thank you very much for your scoring. Looking forward to welcome you back very soon, Kind Regards Saul Canal General Manager AXEL HOTEL MADRID

Dear Erik Andreas, Thank you very much for your review. Please come back and visit us again very soon, Warmest Regards Saul Canal General Manager AXEL HOTEL MADRID

Dear Dag , Thank you for your great comment about Axel Hotel Madrid!! I'm pleased that you have been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers. We look forward to seeing you here again in the not-too-distant future. Thank you too for coming!! Best Regards, Saul Canal General Manager Axel Hotel Madrid

Dear Anne, Thank you very much for sharing your rating! We hope we can host you back soon. Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear guest, Thank you for sharing your rating! We hope we can host you back soon. Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear guest, Thank you very much for sharing your score about your property. I hope you can visit us soon again. Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear guest, Thank you very much for sharing your score about your stay. We hope we can host you back soon. Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear John, Thank you very much for your rating! We hope we can host you back soon. Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear Mats, Thank you very much for sharing your score about our hotel. It would be a pleasure to have you back anytime. Thank you very much, best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Verdsatt Björn, Vi er veldig glade for at du bodde hos oss under ditt siste besøk i Madrid. Vi er veldig bra beliggenhet i hjertet av byen, og din mening om beliggenheten er veldig nyttig, men spesielt for andre besøkende. Vårt personale er tilgjengelig 24 timer i døgnet for å hjelpe deg med alle muligheter byen kan tilby deg. Vi håper å se deg her igjen veldig snart med oss. Med vennlig hilsen, Saúl Canal García Hotel Manager Axel Hotel Madrid

Kjære Per, Takk så mye for å bo hos oss og for din mening. Det er veldig nyttig for oss. Vi streber etter å gjøre ditt opphold så hyggelig som mulig. Vi gir maksimal effektivitet i din individuelle omsorg for både kvalitet på våre tjenester og innkvartering. Håper å se deg tilbake hit eller i noen av våre Axel Hotels. Vennlig hilsen, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Arvoisa vieras, Kiitos niin paljon, että pysytte kanssamme ja mielipiteenne. Se on erittäin hyödyllinen meille. Pyrimme tekemään vierailustasi mahdollisimman miellyttävän. Tarjoamme mahdollisimman tehokasta yksilöllistä huolellisuutta sekä palvelujen laadusta että majoitustilanteesta. Toivon nähdä sinut tänne tai mihin tahansa Axel-hotelleistamme. Ystävällisin terveisin, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Dear Antonio, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Marcel, Thank you very much for such a good review on behalf of the entire team of Axel Hotel Madrid. For us it is very important to know that we have met your expectations and that your stay has been pleasant. We strive daily to provide the best possible experience. We will take note of your comments to try to improve our quality and service. We look forward to welcoming you back to Axel Hotel Madrid so that you can once again live the Axel Experience in all its senses. All the best; Jaime García-Morato R General Manager Axel Hotel Madrid

Dear Lisa, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Caro Emanuele, La ringraziamo molto per la sua valutazione a nome di tutto il team dell'Axel Hotel Madrid. Vogliamo scusarci con lei, poiché, durante il suo soggiorno presso di noi, non abbiamo soddisfatto parte delle sue aspettative. Come sa, disponiamo di una reception aperta 24 ore su 24 per qualsiasi inconveniente o richiesta, grazie alla quale saremmo stati in grado di trovare soluzioni per rendere il suo soggiorno più piacevole. L'intero team dell'Axel Hotel Madrid, se ne avete bisogno, è a vostra disposizione ogni giorno per i clienti che si trovano più a loro agio. Ci auguriamo di rivederla all'Axel Hotel Madrid e che la sua esperienza all'Axel sia soddisfacente sotto ogni aspetto. Cordiali saluti, Jaime García-Morato R. Direttore Generale. Hotel Axel Madrid.

Dear Yeonah, Thank you your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are sorry to hear that the breakfast was not up to your expectations. Also, if the reception was not as responsive as it should have been, we have made a note to the different departments to try to improve our quality and service. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Sylvia,Thank you your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Gary,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid.

Dear Christopher, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Zheng, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Luca, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. As you know, we have a 24 hour reception for any incident or request you may have, with this, we would have been able to find solutions to make your stay more pleasant. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.

Dear Manuel,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Steven, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Cyril,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Stefan,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Cher Valery, Merci beaucoup pour votre évaluation au nom de toute l'équipe de l'Axel Hotel Madrid. Nous tenons à vous présenter nos excuses car, lors de votre séjour parmi nous, nous n'avons pas répondu à une partie de vos attentes. Toute l'équipe de l'Axel Hotel Madrid s'efforce quotidiennement d'assurer le plus grand confort possible à tous les clients. Nous espérons vous revoir à l'Axel Hotel Madrid et rendre votre expérience Axel satisfaisante à tous points de vue. Salutations, Jaime Garcia-Morato R. Gerente générale. Hôtel Axel Madrid.

Dear Reza, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.

Dear Leonel, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.

Dear Ayesha, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Jose, Muchísimas gracias por tan maravillosa valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Dalina, Muchísimas gracias por tan maravillosa valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Adam,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Andrea, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, staff and location are our strengths and we are very proud of that. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Million thanks, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Ronald , Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, staff and location are our strengths and we are very proud of that. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Million thanks, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciada Alma, Millones de gracias por tan buena valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Rachid, We thank you for having trusted our hotel for your stay in Madrid. We are very pleased that the service provided was to your liking, from Axel Madrid the most important thing is that each of our guests live unique and unbeatable experiences and therefore we work every day in their comfort and enjoyment. We hope to see you again very soon and we send you our best regards. Jaime Garcia-Morato R General Manager Axel Hotel Madrid