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Anmeldelser av Townhouse Apollo, Hyde Park

3 out of 5
Townhouse Apollo, Hyde Park
64-66 Queensborough Terrace, Bayswater, London, England

Anmeldelser

5,4
Rangering på 10 − Utmerket. 52 av totalt 380 anmeldelser." "
Rangering på 8 − Bra. 64 av totalt 380 anmeldelser." "
Rangering på 6 − Grei. 73 av totalt 380 anmeldelser." "
Rangering på 4 − Dårlig. 75 av totalt 380 anmeldelser." "
Rangering på 2 − Forferdelig. 116 av totalt 380 anmeldelser." "

5,6/10

Renhold

6,2/10

Personale og service

4,8/10

Fasiliteter

5,0/10

Overnattingsstedets bygg og tilstand

6,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Martine Nygaard

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Flott opphold! Svært hyggelig betjening, fine rom og flott beliggenhet!
Bodde her 2 netter i desember 2023
Svar fra farah den 27. des. 2023
Dear Martine ,Thanks for your great comment

6/10 – Grei

Stine Grinden

Reiste med familie
Likte: Renhold og personale og service
Grei overnatting til god pris.
Bodde her 3 netter i oktober 2023
Svar fra Farah den 9. okt. 2023
Dear Stine ,Thanks for your comment .I am glad you had a good stay with us

10/10 – Utmerket

Eline

Bodde her 1 natt i september 2023
Svar fra Farah den 3. okt. 2023
Dear Elaine , Thanks so much for your great scoring

6/10 – Grei

Kai

Likte ikke: Renhold, personale og service og romkomfort
Bodde her 3 netter i september 2023
Svar fra Farah den 15. sep. 2023
Thanks for your comment .

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Rommet var mye mindre enn angirt, det stinket (som i STINKET) kloakk i hele rommet pga badet. Hjalp ikke med rengjøringsmidler. Iløpet av 4 netter ble rommet aldri rengjort, det ble ikke fylt på toalettpapir, det måtte vi hente i resepsjonen. Fikk ikke rene håndklær, eller redd sengen. De tømte heller ikke søppel. Sengene var forferdelige, og man våknet med en følelse at fjærene sto igjen i ryggtavla. Ga beskjed om alt, men det ble ingen endring iløpet av oppholdet. Mannen som jobber der er derimot veldig hyggelig, men det veide desverre ikke opp. Vi bor ikke her igjen.
Bodde her 4 netter i august 2023
Svar fra Farah den 15. sep. 2023
Dear Sir ,Sorry to hear you did not have a good stay with us

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Ikke tilbake til dette hotellet
Ikke verdt prisen, men sentral beliggenhet trekker noe opp. Bildene på hotels.com gjengir ikke virkeligheten. Spesielt badet holdt dårlig standard. Tidvis sterk kloakklukt.
Bodde her 4 netter i juli 2023
Svar fra Farah den 12. juli 2023
Dear Sir ,Thanks so much for your comment

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra
Bra service, hyggelig personale, litt trange rom, og minus at hotels.com opplyser om at frokost er inkludert når hotellet ikke server feokost i det hele tatt
Bodde her 3 netter i juni 2023
Svar fra Farah den 21. juni 2023
Thanks so much for your great comment

8/10 – Bra

Oda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2023
Svar fra Ammy den 23. mars 2023
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 – Bra

Ilirjana

Bodde her 2 netter i mars 2023
Svar fra Eva den 15. mars 2023
Thanks for taking out your valuable time to rate us, Ilirjana! We will work even harder to make your stay a memorable one :) Regards, Eva

4/10 – Dårlig

Anette

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Elendig komfort og renhold
Møkkete, dårlige senger hvor du kjente fjærene, elendig frokost og sur betjening i frokostsalen. Han som var i resepsjonen var hyggelig og forsøkte å gjøre oppholdet så komfortabelt som mulig ved å gi oss nytt rom ( uten at det hjalp på sengene eller renholdet, men det hjalp for lukten, for det første rommet luktet mugg). Beste tips er å booke et annet hotell.
Bodde her 4 netter i juli 2022
Svar fra Ammy den 24. juli 2022
Beklager problemene du har møtt, Anette! Vi har notert deg opplevelsen din denne gangen. Vær trygg, vi vil strebe i fremtiden for å sikre et flott opphold hos oss. Hilsen Amelia.

4/10 – Dårlig

Verifisert reisende

Reiste med familie, Reiste med en gruppe
Wouldnt know what to say about this hotel, I tried several times to talk to them on the phone and by sending messages, explaining that we couldnt travel to London due to the Covid-19. I tried to rebook and ask them how to do it, thru didnt seem to know what I was asking about. And then they keep sending me emails if I can review my stay with them... I managed to reebook my flight, not my hotel. I am not booking Oyo on our next trip to London.
Bodde her 3 netter i mars 2020
Svar fra Ammy den 31. mars 2020
Hi, We would like to thank you for bringing this concern to our notice. Do not worry we will surely take corrective action in order to resolve this and to avoid such experience in the future. Regards, Michael

2/10 – Forferdelig

karijanne

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stengt hotell uten varsel på forhånd
Ankom hotellet 22.15 fredag kveld hvor det var stengt pga brudd på brannforskrifter. Ringte Hotels.com som fokuserte på feil ting, da fokus må være å få kunden inn på et nytt hotell raskest. Kort oppsummert, ble flyttet til nytt hotell for en gjest mindre enn avtalt, original booking var for 2 men endret til 3 stk, dette hadde blitt gjort via appen til hotels.com og de kunne se samtalen men booket inn nytt hotell kun for 2 stk. Han som jeg snakket med først la på med meg. Andre og tredje gangen ble linjen brutt, samt fjerde samtalen hvor alt måtte forklares på nytt fikk vi et singel rom til prisen vi skulle betale for 3, men måtte legge ut selv og få kreditert mellomlegget. Var på tlf med dem i 3,5t for å få løst noe som burde vært avklart i første samtale på 10 min. Ubrukelig kundeservice da kommunikasjonen ikke er tilstede mellom hotell og hotels.com som produktet er bestilt hos og ansvarsfraskrivning hos begge. Hotellet ble stengt 3.11 og CI ankom 13.13, ingen info rundt dette var sendt til oss og booking er gjort 6mnd fram i tid. Absolutt ikke fornøyd med håndtering i situasjonen samt løsning, da løsning ble ekstra rom for samme pris som ekstra person men tok over 3 timer å få løst samt fikk ikke lagt oss før 2 på natten pga dette. Ikke grei kundeservice!!!
Bodde her 2 netter i desember 2019
Svar fra Ammy den 18. des. 2019
Hei, Karijanne! Vi forstår skuffelsen over tjenestene våre. Helt klart ikke den typen opplevelse vi skulle ønske at gjestene våre skal ha. Vi vil kassere tilbakemeldingene til vårt berørte team for fremtidige forbedringer. Ser frem til en lang og meningsfull tilknytning til oss fremover. Hilsen Ammy.

2/10 – Forferdelig

Aud

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ikke bestilt ; :'du blir syk og ender opp med lus
Grusomt ekkelt og skittent, udyr og bråk!

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stay away!
This is the worst hotel experience I have ever had. Our double rom was so small that I could almost touch both walls at the same time when standing in the middle. The lighting was a naked fluorescent lamp and nothing else. The bed was small and sagging so we both ended up sleeping on top of each other. After arguing with the staff several times we got another room the other day. This was equally small but the bed was ok. However, now the warm water was gone. The hotel only had cold water for the last three days. The doors on the closet was ripped off. The curtains were hung with binderclips and didn't fit. The floor was creaking so badly that we woke up when the guests in the floor above us walked over the room. The door didn't fit the frame - you could put half of your hand underneath it an into the room. The breakfast room was to small to accommodate all the guests. When breakfast time was over, guests was promptly asked to leave the room immediately before they where finished. The never-smiling staff simply refused to acknowledge any problems, but used every opportunity to charge extra for anything. It was reasonably clean. This hotel was really, really cheap in every sense, except for the price we paid for it.

2/10 – Forferdelig

Delia

Likte ikke: Fasiliteter
Thieves! I am in a critical position as I could not get back the refund for my room in Apollo - you sent me to Sino that is a nightmare and could not wash !?!!!! Indian standard at UK prices !!???? I want my money back urgently ! Do contact me
Bodde her 2 netter i februar 2024

2/10 – Forferdelig

Karine

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Hôtel vieillot très bruyant .tres surprise pas de quoi accrocher les serviettes de toilette, les lumières de chevet ainsi que celle du miroir de la salle de bain ne fonctionnaient pas et en plus de tout ça on me demande à l arrivée 20 livres sterling comme je ne pouvais payer quand carte bleue c est pas à 24 pour soit disant des frais de taxe ,je montre ma facture le lendemain , sur celle ci il est bien noté et les taxes sont comprises et là on me dit que comme nous sommes arrivés après 12 h il y a des frais pour le déplacement du portier , honteux, de plus qu ils étaient prévenus et que ça ne posait pas de problèmes
Bodde her 2 netter i januar 2024

6/10 – Grei

Ryan

Bodde her 1 natt i november 2023
Svar fra Farah den 7. des. 2023
Dear Ryan , Thanks for staying with us and reviewing our service .

2/10 – Forferdelig

Zoe

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Do not book this property unless you want to arrive and be told it’s cancelled. You will then get made to pay a higher rate or you will be left with nowhere to stay that night. You will then be denied a refund for any form of compensation from the hotel even though they cancelled without telling us.

6/10 – Grei

Emil

Likte: Personale og service
Likte ikke: Renhold
Bodde her 4 netter i november 2023
Svar fra Farah den 7. des. 2023
Dear Emil , Thanks for reviewing our service we will try for a better service .

2/10 – Forferdelig

Sandra

Bodde her 3 netter i november 2023
Svar fra Farah den 7. des. 2023
Dear Sandra ,I am sorry to notice from your review that you did not have a good experience with us

6/10 – Grei

Gaia

Reiste med en gruppe
Nel complesso struttura abbastanza buona, considerando il prezzo abbastanza basso. Buona posizione per girare la città.
Bodde her 2 netter i oktober 2023
Svar fra Farah den 7. nov. 2023
Dear Gala ,Thanks so much for your great message

6/10 – Grei

Melissa

Reiste med en gruppe
Likte: Renhold og personale og service
The staff were very friendly however the property was not as advertised. The room was a lot smaller, not much more than a box room and no air con, only a window. I would suggest they update all their facilities or advertise the rooms in their true form.
Bodde her 4 netter i oktober 2023
Svar fra Barbara den 6. nov. 2023
Hi, Melissa! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

10/10 – Utmerket

Martina

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2023
Svar fra Farah den 19. okt. 2023
Dear Martina ,Thanks so much for your great comment hope to see you again

6/10 – Grei

Armindo

Likte: Personale og service
Likte ikke: Renhold
Bodde her 3 netter i oktober 2023
Svar fra Farah den 19. okt. 2023
Dear Amindo ,Thanks for your comment .

6/10 – Grei

Jan

Reiste med familie
The property overall was clean. The staff were a bit lacking with information. Didn't pass on the fact that breakfast isn't available or there is a WiFi code. The door lock with card also didn't work and although the room was clean not as picture. No headboards and not a 32" TV. No remote available for it either. Basic but clean need to review the prices to stay here big time !
Bodde her 1 natt i oktober 2023
Svar fra Farah den 19. okt. 2023
Dear Jan ,I am sorry to hear you did not have a very good experience with some points

2/10 – Forferdelig

Gary

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
OYO townhouse london disgusting
For starts i have no photos because i dont need them the room and holel is disgusting dirty and total dated. On arrival the man that let us in was rude and ignorant after letting us in he tgen stood on his phone behind the desk not talking for over 3 min then completely refused us a early check in with out any reason. I know this is optional but a we chat about it would be nice. The other reception workers were perfect. The tv was unwatchable no tea or coffee facilities in room mattres was disgusting. Bathroom was disgusting taps and soap dispensing hes never been washed for weeks. The hotel it self has dirty carpets and dirty fixtures. The hotel is not well run at all. I will neve ever stay in a oyo hotel again. I also have a tiktok account with over 1.2 million followers and i will be doing a number of video showing how disgusting the hotel actually is.
Bodde her 1 natt i oktober 2023
Svar fra Farah den 19. okt. 2023
Dear Gary ,Thanks for your email , unfortunately I Can not agree with some points , the guy called from reception to house keeper for early check in but if nothing available we really can not do any thing about it , we do have full facility of tea and coffee making facilities in reception area free of charge , still I am sorry to hear you did not have a good experience with us

6/10 – Grei

Celso

Reiste med familie
Reality is different
The room is nowhere near the pics when I booked. Awfully small and very poor decoration.
Bodde her 3 netter i oktober 2023
Svar fra Farah den 12. okt. 2023
Dear Celso I am so sorry to hear you did not have a good experience with us .

2/10 – Forferdelig

Lorrah og Danville

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was disappointing. You are only allowed 1 room key. When we asked for a second they said they would walk us to the room but can’t give a second key. No cover over the main light so just a glaring bulb. There was no remote control for the tv. When we asked at the desk they provided one that did not work. The automatic lights in the halls and elevator timed out quickly so you were in the dark. Sink blocks the entrance to the bathroom. Laundry bags piled in the elevator. Staff is uninterested in being on shift. Need to ask for more towels and toilet paper if you stay more than 1 night. Location was great. Pick another hotel in the area.
Bodde her 2 netter i oktober 2023
Svar fra Farah den 10. okt. 2023
Dear Lorah ,I am so sorry to hear you did not have a good experience with during your stay

8/10 – Bra

Björn

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Newly refurbed room. Very friendly staff. Would recommend!
Bodde her 2 netter i september 2023
Svar fra Farah den 3. okt. 2023
Dear Bjron ,Thanks so much for your great message

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great value accommodation.
I didnt catch the name of the host, but he allowed me to store my bag before check in and was still on shift in the afternoon, evening and the following morning when i checked out. He was very polite and informative and the room i shared with my brother and sister for our brief trip to London was perfectly clean and spacious enough for the three of us. Street noise was very minimal and although we saw plenty of people in the public areas, we didnt hear anything from the other rooms once we were in our room. Locationwise we were 5 minutes from a tube, but the bus line only 2 minutes away went straight through to Oxford street which was exactly what we needed.
Bodde her 1 natt i september 2023
Svar fra Farah den 3. okt. 2023
Dear Sir ,Thanks for your great comments .

8/10 – Bra

Lisa

Bodde her 1 natt i september 2023
Svar fra Farah den 3. okt. 2023
Thanks for your message .

6/10 – Grei

Leif

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Inte igen
Hade bokat ett Deluxe enkelrum för 3 nätter. Men vad som utgjorde Deluxe i rummet var lite svårt att se. Inga krokar eller nån hylla att hänga kläder på. Fick be i receptionen om en stol. Badrummet var så trångt att jag fick gå på tvären förbi handfatet för att komma in i duschkabinen. Däremot han som jobbade i receptionen var mycket trevlig och försökte på bästa sätt hjälpa till. Läget är bra, nära till Kensington gardens och Queensway, men nästa gång väljer jag ett annat hotell.
Bodde her 3 netter i september 2023
Svar fra Farah den 3. okt. 2023
Dear Sir , I am sorry to hear you had bad experience with us

8/10 – Bra

KATHRYN

Bodde her 1 natt i september 2023
Svar fra Farah den 3. okt. 2023
Dear Kathryn , Thanks so much for your great scoring

4/10 – Dårlig

Dana

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
The room was not what the sold you on internet, we were on the basement, the room was to small and hot.
Bodde her 3 netter i september 2023
Svar fra Farah den 3. okt. 2023
Dear Dana ,I am so sorry to hear you had a bad experience with us

4/10 – Dårlig

victor hugo

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Las camas son terribles y el internet no funciona bien
Bodde her 2 netter i september 2023
Svar fra Farah den 3. okt. 2023
Dear Victor , I am so sorry to hear you did not have a good stay with us

6/10 – Grei

Christian

Reiste med en gruppe
There needs to be an option to check in early and the room needs a mini fridge
Bodde her 2 netter i september 2023
Svar fra Farah den 21. sep. 2023
Dear Chrisrian ,Thanks for your comments .

6/10 – Grei

Kemal og Weehawken

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Imagine a stay without hand towels, hairdryer and proper check-in & check-out. The street was so loud but the location overall was very convenient. There is only one guy at the front desk and he always tries to be very helpful but it was a one-man show in the end. Don't expect much.
Bodde her 4 netter i september 2023
Svar fra Farah den 21. sep. 2023
Dear Kemal ,Thanks for your comment we do give 2 towels per head hair dryer available in reception for collection , street noise is not something in my hand unfortunately hotel is quite self service option so lots of people not required round reception area

10/10 – Utmerket

Randy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very near trains and Hyde Park. Front desk staff was very nice and helpful.
Bodde her 3 netter i september 2023
Svar fra Farah den 15. sep. 2023
Dear Randy ,Thanks so much for your great comment .Fararh

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Sewer smell, molded walls! Not a safe place2stay!
Where to start? This hotel was a nightmare, Hotels.com should not sell this property! Period. The rooms are much smaller than showed on pictures, the bed mattresses were horrible. I could feel each spring in my back. After the first night the whole room smelled like sewer and I refused to stay in it with my children. I asked for another room, explaining to the concierge the health risks of exposure to sewer gas (hydrogen sulfate poisoning), which didn’t seem to worry him too much. The only available room was one with a single and a double bed. This is not what I paid for! It was late and we wanted to rest after a long day of walking. The room wasn’t better than the first one. It had a low large window, which made me worried about my 6-year old’s safety. But having it wide open in 35 degrees was my only choice to get some air in the room. The hotel could not provide a fan, the bathroom had no ventilation! The smell was horrible! Look at the pictures and the mold on the ceiling, the curve on the walls. Honestly it felt like the roof will collapse in our room. The carpets were stained, the towels had holes. I found the soap and shampoo bottles on the floor, no holders, shelves or hooks where to leave your stuff. TV does not work. No AC(which I knew). No ventilation! Horrible in 35 degrees! Unbearable conditions, want my money back! Worst experience ever!
Bodde her 3 netter i september 2023
Svar fra Farah den 3. okt. 2023
Dear Sir ,I am sorry to hear you had a bad experience with us .

2/10 – Forferdelig

Guocui

Bodde her 1 natt i september 2023
Svar fra Ava den 12. sep. 2023
Hi, Guocui! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 – Forferdelig

Haci Ahmet

Bodde her 2 netter i august 2023
Svar fra Farah den 3. okt. 2023
Dear Haci ,I am so sorry that you had a bad experience with us

6/10 – Grei

Jesper

Reiste med familie
Sängarna kund vara i bättre skick, saknar möjlighet till frukost. Saknade även en hårtork, strykjärn.
Bodde her 4 netter i august 2023
Svar fra Joey den 12. sep. 2023
¡Muchas gracias por la calificación positiva, Jesper! Gracias por compartir esto con nosotros, hemos tomado nota de sus comentarios y nos esforzaremos por brindar una mejor experiencia en el futuro. Saludos joey

8/10 – Bra

Christine

Bodde her 2 netter i august 2023
Svar fra Ava den 12. sep. 2023
We appreciate your positive rating, Christine! We take pride in providing our guests with a great experience. Regards, Ava

2/10 – Forferdelig

Justin

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Stay away from this place it’s dirty and disgusting. Stains all over the carpets, cracks in the walls, water damage, and worst part was it looked like someone picked their nose and wiped it on the wall in one of our rooms. I will never stay at any OYO after this experience, we left the hotel after a few minutes in the room it was so bad. The hotel refused to even give a partial refund. Save your money and go else where even if it cost you a little bit more.
Bodde her 3 netter i august 2023
Svar fra Maria den 12. sep. 2023
Sincere apologies, Justin! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Maria

6/10 – Grei

Sultana

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very helpful and the room was very spacious just the mattress was terrible I have a bad back and could hardly sleep felt like I would fall off. Also the room was really warm no fan or AC did not help sleeping conditions. apart from that the room was very clean, and bathroom too, and really felt taken care of in the hotel.
Bodde her 2 netter i august 2023
Svar fra Ava den 12. sep. 2023
Thanks for your kind and lovely words, Sultana! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Ava

6/10 – Grei

Felipe

Reiste med familie
Likte ikke: Renhold, personale og service og romkomfort
Avoid
Location was perfect, the rooms were ok, bed was horrible, preferred to sleep on the floor. Dirty. No coffee, no water, no nothings. Extremely overpriced.
Bodde her 4 netter i august 2023
Svar fra Rosy den 12. sep. 2023
Thank you so much for the positive rating, Felipe! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Rosy

6/10 – Grei

Natasha

Reiste med familie
Likte ikke: Fasiliteter
We had a standard double room, bed was not comfy, the bathroom smelt mouldy and the room had no kettle for tea and coffee. Other than that it was ok for 2 nights
Bodde her 2 netter i august 2023
Svar fra Farah den 15. sep. 2023
Dear Natasha I am sorry to hear that you did not have a good stay with us

4/10 – Dårlig

Bruno

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bon accueil, hote serviable et agréable. Très très mauvaises literie manque de confort, et draps pas adaptés, salle de bain manque de debit d'eau et manque de rangement et de suspente pour les serviettes. Tv sans télécommande, beaucoup de chaine ne servent a rien. Pas top 3 nuits 585€ pour 4, Hotel bien situé.
Bodde her 3 netter i august 2023
Svar fra Ava den 12. sep. 2023
Nous sommes extrêmement désolés de l'apprendre, Bruno! Merci de nous avoir fait part de ce problème. Nous allons certainement transmettre ce problème à l'équipe concernée afin qu'elle prenne des mesures correctives et qu'elle s'assure que cela ne se reproduise pas à l'avenir. Cordialement, Ava

4/10 – Dårlig

Jigneshkumar

Reiste med familie
Likte ikke: Personale og service
Bodde her 1 natt i august 2023
Svar fra Farah den 15. sep. 2023
Dear Jigenish Kumar , Thanks for your comment

4/10 – Dårlig

Nikhil

Bodde her 2 netter i august 2023
Svar fra Maria den 12. sep. 2023
Hi, Nikhil! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria