All guests need to fill out a registration form on arrival or before. No photos are taken on personal phones, the phone used is a business phone, also a picture of the card would only be taken if the booking and the payer are two different names. This is for fraud protection. I apologise for the radiator not being fixed during your stay. I do hope you give us another try.

Thank you for your feedback. All of our guest do an on-line check in which the guest has the preference of completing before arrival to make their check in smoother for them. Staff are not playing on their phone, we have a work mobile that is used to confer with other guests at other properties. Unfortunately you have decided to stay anonymous so we cannot make sure you receive a quieter room in the future should you wish to try us again.

Thank you for the scoring, unfortunately you have decided not to say anything so I cannot comment.

Thank you for your feedback. Service is provided every 4-5 days. I apologise for the inconvenience caused on your last night with us. Due to staff sickness, reception had to close early. We do hope you give us another try and receive a more pleasant experience.

Thank you for your feedback, we are happy to hear you enjoyed your stay with us.We look forward to seeing you in the future.

Thank you for your feedback, we are happy you enjoyed your stay with us and look forward to seeing you in the future.

Thank you for your feedback, we are happy you enjoyed your stay with us and look forward to seeing you in the future.

Unfortunately I cannot comment as you have not explained.

Bedankt voor je feedback. Er wordt elke 4-5 dagen service verleend, aangezien uw verblijf bij ons slechts 3 nachten was, zou uw kamer niet zijn schoongemaakt. Tijdens uw verblijf kreeg u echter schone handdoeken en afvalverwijdering, evenals extra toiletrollen. Wat de verwarming betreft, is het aan de gast of hij of zij de radiatoren in hun kamer hoger of lager wil zetten.

Thank you for your feedback, we try our best to make our guests feel welcome. We hope to see you again in the future.

Bedankt voor uw feedback, we zijn blij dat u genoten heeft van uw verblijf bij ons. We hopen dat u in de toekomst terugkomt en hopelijk kunnen we u een rustigere kamer bieden.

Thank you for your feedback, i am sorry to hear of your experience. we do hope you give us another try, we do have room on the high level so windows do not open on to corridors. Sadly all fridges make some sort of noise.

Dear Alexia, Thank you for your review. I am extremely sorry to hear your recent stay with us fell short of expectations. I wish we could have heard about your concerns during your time with us, so we could have turned things around for you. We hope that we are going to see you back in the future. Kind regards, Natasha Receptionist

Thank you for your review, we are glad you was satisfied with the room and pricing for it. You may have also asked us for more tea and coffee and it would have been more than happy to provide you with some more.

unfortunately the boiler had dropped pressure, which occasionally happens with all boilers, the boiler was put right in the morning. Your stay with us was for 1 night only, so your statement does not make sense.

Thank you for your review. We appreciate all feedback, it inspires us to make improvements to our service delivery whenever we can.

You booked a triple room which means 3 single beds. You would have needed to book a family room to accommodate 4 people.

Thank you for your feedback, we are happy you enjoyed your stay with us. We look forward to seeing you in the future.

Thank you for your feedback. We are in the process of refurbishing the rooms, as you can appreciate, this does take time. We hope to see you in the future and you can see the difference.

Thank you for your feedback, we appreciate it and are happy you enjoyed your stay with us. We hope to see you in the future.

Thank you for your feedback, we are happy you enjoyed your stay and look forward to seeing you in the future.

I am sorry for your experience, unfortunately we had a problem with our linen service at the time of your stay, this would not normally happen. We can supply extra pillows if available, we will look into the other issues you have raised.

Thank you for your feedback. The flooring is in the process of being replaced, which as you can appreciate, takes time. If you decide to visit us again we will do our best to give you a quieter part of the hotel.

I am sorry for your experience, unfortunately we cannot help hot weather. We do try our best for our guests, had you said on arrival we might have been able to move rooms for you.

We are so sorry for your experience. This is a fault with expedia, which you would need to take up with them.

I do not understand your scoring as you did not even stay at the property.

Dear Guest, Thank you for your review. I am sorry that you have had an unpleasant experience with us. Unfortunately, we could not do anything much about your reservation as it was not received in our internal system. I am assuming that my reception team tried their best to sort this out. I am sorry that the accommodation could not be provided to you due to the hotel being full. I hope we are going to see you again in the future. Kind regards,

Some of the rooms are smaller than others, which means the bathrooms will be smaller. Had you come to reception during your stay, we would have done our best to move you to another room.

I am afraid it is non-refundable.

Dear Peter, Thank you so much for your feedback. I am glad our staff and our amenities met your expectations. I am so sorry for the shower issues, we will consider your comment. Thank you for choosing TLK and I hope we are going to welcoming you again. Kind regards, Alexandra

Hi Archie, Thank you so much for your feedback. We are delighted that you have enjoyed your stay with us. We look forward to welcoming you back to our property. Kind regards, Alexandra Hotel manager

All of our staff are trained in customer service. As you are not explaining anything, there is not a lot I can comment on.

Dear Sadie, Thank you for your review. We are sorry that you did not enjoy your stay with us. Hopefully we are going to welcoming you again in our property.

Dear Jack, Thank you for your review. We are sorry that you did not enjoy your stay with us. Hopefully we are going to welcoming you again in our property.

Dear Guest, Thank you so much for your feedback. We look forward to welcoming you in our hotel again. Kind regards,

Thank you for your feedback, we appreciate it and happy you enjoyed your stay with us. We look forward to seeing you in the future. Karen

Thank you for your feedback, we appreciate it and are happy you enjoyed staying with us. We hope to see you again in the future.

Thank you for your feedback, we will look into the issue of the sofa and water pressure.

Thank you for your feedback.

Thank you for your feedback, we appreciate it. We look forward to seeing you again.

We are glad you enjoyed your stay and hope to see you in the futre