Innvendig

Anmeldelser av Thistle London Hyde Park Kensington Gardens

4 out of 5
Thistle London Hyde Park Kensington Gardens
104 Bayswater Road, London, England

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 394 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 375 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 138 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 54 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 42 av totalt 1003 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

7,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Rupok den 19. feb. 2024
Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear about your positive experience during your stay with us.Once again, thank you for choosing us, and we look forward to serving you in the future.Best Regards,

6/10 – Grei

Johnny

Bodde her 3 netter i februar 2024
Svar fra Rupok den 23. mars 2024
Thank You

8/10 – Bra

Kjersti Eline Oma

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Rupok den 13. feb. 2024
Dear Guest,Thank you for your Kind review.Kind Regards,

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig bra hotell!
Veldig komfortabelt, hyggelig ansatte og busstopp rett utenfor hotellet som gjorde det enkelt å komme seg absolutt overalt. Fine restauranter i nærheten også. Dessuten ligger det rett ved parken som man kan gå igjennom for en deilig tur som et alternativ å komme seg til sentrum.
Bodde her 2 netter i januar 2024
Svar fra Rupok den 29. jan. 2024
Takk for tilbakemeldingen! Vi er glade for at du fant oppholdet komfortabelt, likte den hyggelige betjeningen og likte beliggenheten med praktisk busstopp og fine restauranter i nærheten. Håper du hadde en herlig tur gjennom parken! Velkommen tilbake når som helst.

10/10 – Utmerket

Einar

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Muhammad den 29. des. 2023
Dear Einar,I am delighted that the team went out of their way and contributed to a great stay in London. We hope to welcome you again at our hotel.RegardsDuty Manager

8/10 – Bra

Håvard

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Ikram den 30. okt. 2023
Dear Havard Thank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience and was happy to hear that you felt relaxed and comfortable throughout your stay. Kind regards IkramDuty manager Kind regards Ikram

8/10 – Bra

Håvard

Bodde her 2 netter i oktober 2023
Svar fra Ikram den 30. okt. 2023
Dear Havard Thank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience and was happy to hear that you felt relaxed and comfortable throughout your stay. Kind regards IkramDuty manager

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2023
Svar fra Rafael Sanmartin den 25. sep. 2023
Dear Guest,Thank you very much for having taken the time to share this lovely review following your recent stay with us.I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Kensington Gardens.Thank you for recommending us on Expedia,With kindest regards,Rafael SanmartinFront Office Manager

8/10 – Bra

Marianne Dahl

Bodde her 2 netter i juli 2023
Svar fra Rafael Sanmartin den 27. juli 2023
Dear Marianne,Thank you very much for having taken the time to share this lovely review following your recent stay with us.I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Kensington Gardens the next time your travels take you to London. With kindest regards,Rafael SanmartinFront Office Manager

8/10 – Bra

Tom-Rune

Bodde her 3 netter i april 2023
Svar fra Rafael Sanmartin den 24. mai 2023
Dear Tom,Thank you very much for having taken the time to share this lovely review following your recent stay with us.I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Kensington Gardens the next time your travels take you to London.Wishing you a lovely day ahead,With kindest regards,Rafael SanmartinFront Office Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2023
Svar fra Karina den 29. apr. 2023
Thank you for staying at Thistle Kensington Gardens Hotel.

10/10 – Utmerket

Martin

Bodde her 4 netter i februar 2023
Svar fra Reception Team den 26. feb. 2023
Dear Martin,Thank you for your 10/10 review! We look forward to welcoming you back soon.Kind regardsReception Team

8/10 – Bra

Torunn

Reiste med familie
Veldig lite og kaldt rom. Dårlig skapplass. Lite bad.
Bodde her 3 netter i desember 2022
Svar fra Reception Team den 7. des. 2022
Dear Torunn,Thank you for your review! We hope to welcoming you back in the future.Best wishesReception Team

10/10 – Utmerket

Ida

6/10 – Grei

Said

Reiste med familie
Ok
Bodde her 3 netter i august 2022
Svar fra Roy Nardone Hotel Manager den 27. aug. 2022
Dear Said,Thank you for your review of your recent stay at the Thistle Kensington Gardens Hotel.We do hope we can welcome you back in the near future.Kind Regards

10/10 – Utmerket

Svein

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2022
Svar fra Roy Nardone Hotel Manager den 3. aug. 2022
Dear Svein, Thank you for your review of your recent stay at the Thistle Kensington Gardens Hotel. We do hope we can welcome you back in the near future. Kind Regards

4/10 – Dårlig

Thomas

Bodde her 3 netter i juni 2022
Svar fra Matthew den 6. juli 2022
Good Afternoon Thomas, Thank you for your review and for choosing Thistle Kensington Gardens for your London stay. Please get in touch directly to discuss any issues that you had during your stay. Kind Regards, Front of House Team

4/10 – Dårlig

Veronica

Reiste med en gruppe
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Trip to London
From check in to check out there was trouble witk the key kard. The receptionist had to follow us up to the room and lock us in. The first evening the lights were not working either. So we sat in the datk for quote some time while they tried to fix something. Even though there where issues throughout our stay, the hotel staff seemed unable to compansate us in any way. The manager promised to come talk to us, but he never showed up. To bring out a positive thing, the breakfast was a pleasant experience.
Bodde her 4 netter i mai 2022
Svar fra Matthew den 15. juni 2022
Apologies for the inconveniences that you had during your time with us, please get in touch to discuss how we might put this right for you for a future stay in London. The breakfast here really is one of the best in town and I will pass your compliments on to the chef and the food and beverage team.

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our time at the hotel very much! Spent one night here with my boyfriend and it was a lovely stay. Very clean and spacious. The breakfast was kinda pricey so we decided to go out and eat somewhere else, but with so many places to eat nearby it’s not an issue at all. The location is perfect and very close to the tube. Room service was quick and had VERY good food!
Bodde her 1 natt i februar 2020
Svar fra Anca den 19. feb. 2020
Dear Anonymous, Thank you for sharing your review at the Thistle Kensington Gardens. We strive to provide a superior experience for every customer, therefore your feedback is very important to us. We hope we can welcome you back in the near future. Kind Regards

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig bra, sentralt. Nær kollektivt og alle faciliteter er i nærheten av hotellet
Bodde her 3 netter i februar 2020
Svar fra Anca den 9. feb. 2020
Dear Anonymous, Thank you for your review, we were pleased you enjoyed your stay and the location. We were delighted with your nice comments for the team and we hope we can welcome you back to the hotel soon again. Kind regards,

8/10 – Bra

rune

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2020
Svar fra Anca den 26. jan. 2020
Dear rune, Thank you for your wonderful review of your recent stay. We were delighted you enjoyed the hotel and location and hope we can welcome you back to the hotel soon again. Kind regards,

10/10 – Utmerket

Rita

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2020
Svar fra Anca den 23. jan. 2020
Dear Rita, Thank you for sharing your review of your recent stay at the Thistle Kensington Gardens. I am delighted to hear that you choose to stay with us and thrilled that you liked the location of the hotel and the facilities the hotel is offering. The team and I are looking forward to welcoming you back to the hotel soon again. Kind regards,

10/10 – Utmerket

Ole Marius

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2020
Svar fra Anca den 23. jan. 2020
Dear Ole Marius, Thank you for sharing your review of your recent stay at the Thistle Kensington Gardens. I am delighted to hear that you choose to stay with us and thrilled that you liked the location of the hotel and the facilities the hotel is offering. The team and I are looking forward to welcoming you back to the hotel soon again. Kind regards,

8/10 – Bra

Nina Lillejord

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2019
Svar fra Anca den 23. jan. 2020
Dear Nina Lillejord, Thank you for sharing your review of your recent stay at the Thistle Kensington Gardens. The team and I are looking forward to welcoming you back to the hotel soon again. Kind regards,

8/10 – Bra

Irene

Bodde her 3 netter i desember 2019

10/10 – Utmerket

Veronica

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk hotell med god service
Vi hadde et fantastisk opphold på dette hotellet! Servicen i resepsjon og gjennom hele oppholdet var 10/10, vi fikk nye håndkler hver dag og hotellrommene var store og rene. Vi hadde en utrolig fin utsikt fra toppetasjen over hele Hyde Park, noe som gjorde rommet enda litt bedre! Rommet var luftig, sengene var behagelig, og hotellet lå nærme både Oxford Street og Notting Hill. Har allerede bestilt neste tur tilbake på dette hotellet! Anbefales virkelig.
Bodde her 4 netter i november 2019
Svar fra Anca den 12. des. 2019
Dear Veronica, We were thrilled to read your amazing review of your recent stay with us at the Thistle Kensington Gardens. We were delighted to see you enjoyed your stay and the room. The central London location is indeed very convenient with a short walk to sightseeing attractions as well as buses, tube stations, and Paddington Train station. Thank you for your kind words to the reception team. We hope your next visit to London will be coming up soon and we have the pleasure to accommodate you again. Kind regards,

6/10 – Grei

Håkon

Reiste med en gruppe
Likte: Renhold
Har vært bedre før
Var til London for en konsert. Fikk sjekket inn på 3 av 4 rom relativt tidlig. Skulle være de lux rom, men virket helt ordinære. Det var satt frem flasker med vann. Rommene manglet USB uttak og 220 volt på badet virket ikke på alle rommene. Frokosten var god, men vi opplevde flere ganger at det gikk tomt for egg, glass, ferskt brød m.m. Resepsjonen var ikke behjelpelig med å bestille vanlig taxi.
Bodde her 3 netter i desember 2019
Svar fra Anca den 10. des. 2019
Dera Hakon, Takk for at du tok deg tid til å se gjennom det siste oppholdet ditt hos oss her i Thistle Kensington Gardens. Det var skuffende å lese at du ikke var helt fornøyd, vi har tatt opp renseproblemene med sjefen for rengjøring og i tillegg med mottakssjefen da dette ikke er de høye standardene vi streber etter. Håper vi kan ønske deg velkommen tilbake i nær fremtid. Vennlig hilsen Anca

8/10 – Bra

Ann Katrin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2019
Svar fra Guest relations den 29. nov. 2019
Dear Ann Katrin, Thank you for your nice review, we were pleased you enjoyed your stay and we hope to see you soon again.

8/10 – Bra

Farrukh Rana

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2019
Svar fra guest relations den 27. nov. 2019
Dear Farrukh Rana, Thank you for your nice review we were pleased you enjoyed your stay and we hope we can welcome you back soon again.

10/10 – Utmerket

Anette

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra hotell
Fine rom, rent og pent. Sengene var harde, men ellers fantes det man trengte. Upåklagelig service!
Bodde her 3 netter i november 2019
Svar fra Guest relations den 23. nov. 2019
Dear Anette, Thank you for your nice review, we were pleased you enjoyed your stay and we hope we can welcome you back soon again.

8/10 – Bra

Gudrun Marie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hyggelig og hjelpsom personale. Bra frokost og bra renhold. Godt fornøyd med oppholdet. Kommer gjerne tilbake en annen gang.
Bodde her 7 netter i november 2019
Svar fra Guest relations den 17. nov. 2019
Thank you for your nice review, we were pleased you enjoyed your stay and locations and hope to see you soon again.

8/10 – Bra

Merethe Strand

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2019
Svar fra Guest relations den 23. nov. 2019
Dear Merethe Strand, Thank you for your excellent review, we were pleased you enjoyed your stay and we hope we can welcome you back soon again.

6/10 – Grei

Shagufta

Reiste med en gruppe
Likte: Personale og service
Bodde her 1 natt i oktober 2019
Svar fra Guest relations den 1. nov. 2019
Dear Shagufta Thank you for taking the time to review your recent stay with us. We are pleased you enjoyed your stay but please do let us know how we can make your next stay more enjoyable.

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Meget sentralt, dessverre ikke value for the money. I hvert fall ikke hvis du ønsker VIP fordeler... Virket som om alle i betjeningen var under opplæring Dårlige madrasser, spartansk utstyrt rom. Ikke 4* standard...
Bodde her 2 netter i september 2019
Svar fra Guest relations den 6. okt. 2019
Thank you for your wonderful review, we were pleased you enjoyed your stay.

10/10 – Utmerket

Luis

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, great property and staff, breakfast was really nice… room was slightly smaller than expected but all amenities and comfort was outstanding
Bodde her 2 netter i mai 2024

10/10 – Utmerket

makenna

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very clean and quiet and in a great location
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Dawn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy access to shopping and dining, and the park was right across the street.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Beau

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and decent sized room. Beautiful view of Hyde Park. Great location.
Bodde her 5 netter i mai 2024
Svar fra Ana den 22. mai 2024
Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you enjoyed your experience at our hotel.We're delighted that you found your room to be clean and of a decent size, and that you appreciated the beautiful view of Hyde Park. Our location is indeed one of our highlights, and we're glad you found it convenient for your stay.We hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything specific you'd like us to do to make your next visit even better, please don't hesitate to let us know.Warm regards,

10/10 – Utmerket

MaryAlyce

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very helpful upon check in. We were early and they were accommodating. The elevators were slow, but that is like any other hotel. When in London, we would certainly stay here again.
Bodde her 2 netter i mai 2024
Svar fra Ana den 22. mai 2024
Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our staff to be very helpful during check-in and that they were accommodating to your early arrival.Your understanding regarding the speed of our elevators is greatly appreciated. We always strive to provide a smooth and comfortable experience for our guests, and we apologize for any inconvenience caused by this.We're thrilled to hear that you enjoyed your stay with us and that you would choose to stay here again when in London. We look forward to welcoming you back for another pleasant stay in the future!If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

8/10 – Bra

Jennifer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was my third - and certainly not last - stay at the Thistle London Hyde Park Kensington Gardens Hotel. The staff is extremely polite and helpful. Its location is very close to the Queensway tube station and within approx. 15 minute walk away from Paddington train station. Entrance to beautiful Kensington Gardens park exactly opposite to the hotel.
Bodde her 3 netter i mai 2024
Svar fra Ana den 22. mai 2024
Thank you for choosing to stay with us at the Thistle London Hyde Park Kensington Gardens Hotel once again, and for sharing your positive experience with us. We truly appreciate your loyalty and are delighted to hear that you had another enjoyable stay.It's fantastic to know that our staff's politeness and helpfulness made a positive impression on you. We strive to provide exceptional service to all our guests, and we're thrilled that you felt well taken care of during your visits.Our location, close to the Queensway tube station and within walking distance of Paddington train station, as well as the beautiful Kensington Gardens park just opposite the hotel, is indeed one of our highlights. We're glad you found it convenient for exploring the area.Thank you once again for your kind words and continued support. We look forward to welcoming you back for many more memorable stays in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

8/10 – Bra

EVA VARGAS

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Me agrado la ubicacion excelente y cerca de estaciones de metro y el amable trato del personal.
Bodde her 2 netter i mai 2024
Svar fra Ana den 22. mai 2024
Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our staff to be very helpful during check-in and that they were accommodating to your early arrival.Your understanding regarding the speed of our elevators is greatly appreciated. We always strive to provide a smooth and comfortable experience for our guests, and we apologize for any inconvenience caused by this.We're thrilled to hear that you enjoyed your stay with us and that you would choose to stay here again when in London. We look forward to welcoming you back for another pleasant stay in the future!If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

10/10 – Utmerket

Glenn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel vlose to Tube, Hop on Hop off snd restaurants.
Bodde her 2 netter i mai 2024
Svar fra Reception den 18. mai 2024
Dear Glenn,We're thrilled to hear that you had a great experience at our hotel! Our convenient location near the Tube, Hop on Hop off stops, and restaurants aims to provide ease of access and enhance your stay. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can assist you with or if you have any further feedback, please let us know. We're here to help!

8/10 – Bra

Mark

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The location for Hyde Park is excellent and it is good value with handy parking (that you pay for separately). But it took us ages to check in (nobody on the desk) and we were pretty slow checking out.
Bodde her 2 netter i mai 2024
Svar fra Ana den 16. mai 2024
Thank you for sharing your feedback with us. We're pleased to hear that you appreciated our hotel's excellent location near Hyde Park and found it to be good value, especially with the convenient parking option.However, we apologize for the delays you experienced during check-in and check-out. We understand the importance of efficient and prompt service, and we regret any inconvenience this may have caused you. Your feedback is valuable to us, and we will review our procedures to ensure that adequate staffing is in place to minimize waiting times for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know.

8/10 – Bra

Steven

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location near Kensington Gardens and Queensway tube station
Bodde her 5 netter i mai 2024
Svar fra Ana den 16. mai 2024
We're delighted to hear that you enjoyed our hotel's location near Kensington Gardens and Queensway tube station. Providing a convenient and accessible location for our guests is important to us, and we're glad that our proximity to these attractions enhanced your stay. Thank you for sharing your positive feedback, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.

2/10 – Forferdelig

Kurt

Likte ikke: Renhold
My family and I stayed here for a few days. The front door locks at 9 PM, and you have to use a doorbell to the front desk. No one was at the front desk at 9:30 PM when we arrived from the airport. We had to wait for another guest to let us in. Rooms were small. Fairly clean (though tired and wearing), except for the mice. We had two mice running on the floor and climbing the curtains. My toddler and pregnant wife weren’t too thrilled. The front desk didn’t seem to know what to do. I asked for a room change, they gave us the last remaining room which had no AC. It was hotter than normal which made it hard to sleep. We also paid for the breakfast, 15 pounds a person for mediocre food. We should’ve help off and only paid by the day if we wanted instead of paying it all up front like they want at check in. We ended up eating there only 2 days out of the 4.
Bodde her 4 netter i mai 2024
Svar fra Ana den 16. mai 2024
I'm truly sorry to hear about the multiple issues you encountered during your stay with us. Your experience falls far below the standard of service we strive to provide to our guests. It's unacceptable that you had difficulties accessing the hotel due to the front door locking, and we apologize for any inconvenience this caused you. Additionally, the presence of mice in your room is completely unacceptable, and we understand the distress this must have caused your family, especially with a toddler and a pregnant wife. Rest assured, we are taking immediate steps to address this issue and ensure that it does not happen again.We apologize for the lack of suitable room alternatives provided by our front desk staff and the discomfort you experienced due to the room's lack of AC. Your feedback regarding the breakfast and payment options is also appreciated, and we will review our policies to ensure they better meet the needs of our guests.Please accept our sincerest apologies for the shortcomings you experienced during your stay. We understand the importance of providing a comfortable and hassle-free experience for our guests, and we deeply regret that we fell short of your expectations. If there's anything we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

8/10 – Bra

Matthew

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Great central location. Tube is close and Hyde park is beautiful
Bodde her 8 netter i mai 2024
Svar fra Ana den 16. mai 2024
We're delighted to hear that you enjoyed our hotel's central location, with close proximity to the tube and the beautiful Hyde Park. Providing convenient access to the city's attractions is a priority for us, and we're glad that our location enhanced your stay. Thank you for sharing your positive feedback, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.

6/10 – Grei

Leslie

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
Good location however staff are very slow to action anything. They promote credits for declining linen service then do not wish to honour.
Bodde her 2 netter i mai 2024
Svar fra Ana den 16. mai 2024
We sincerely apologize for the inconvenience you experienced with our staff's response time and the issue with honoring credits for declining linen service. Providing prompt and efficient service is a priority for us, and we regret that we fell short of your expectations in this regard.We take your feedback seriously and will address the issues you've raised with our team to ensure that necessary improvements are made. Additionally, we will ensure that credits for declining linen service are honored as advertised.Thank you for bringing these matters to our attention, and we appreciate your understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to make it right and welcome you back for a more positive experience in the future.

8/10 – Bra

Arianna

Reiste med partner
Likte: Fasiliteter
Likte ikke: Renhold
Hotel ben collegato con 2 linee della metro che ti portano vicino ai punti di attrazione più importanti di Londra. Buona la colazione, personale parlante solo lingua inglese, pulizia delle stanze da migliorare per essere un 4 stelle. In ultimo l'hotel è ubicato sopra un distributore di benzina, peccato però che nelle foto rappresentative non si vede e se ti capita come a noi di avere una stanza al secondo piano non è proprio il massimo.
Bodde her 3 netter i april 2024
Svar fra Ana den 5. mai 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our hotel's convenient location and accessibility to London's attractions, as well as our delicious breakfast offerings.We apologize if you encountered any inconvenience with the cleanliness of your room. Please rest assured that we take cleanliness very seriously, and we will address this matter promptly with our housekeeping team to ensure that all our rooms meet the high standards expected of a 4-star hotel.Regarding your comment about our staff speaking only English, we understand that multilingual support is important for our diverse guests. We are continuously working on improving our language offerings to better serve our international clientele.Additionally, we regret any disappointment caused by the proximity of the petrol station. We strive to accurately represent our hotel in our photos and descriptions, and we will take your feedback into consideration to provide a more comprehensive portrayal of our surroundings.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,

6/10 – Grei

Keetah

Reiste med familie
Likte ikke: Fasiliteter
房間太小,房門和廁所門不能同時打開,床與書枱及椅之間太窄,幾乎不能走動。
Bodde her 5 netter i april 2024
Svar fra 接待 den 3. mai 2024
得知您對房間的大小和佈局不滿意,我們深感抱歉。 您的舒適對我們來說很重要,對於有限的空間和佈局限制給您帶來的任何不便,我們深表歉意。 我們理解當住宿不符合預期時會多麼令人沮喪。 您的回饋非常寶貴,我們將在努力改善客人體驗時考慮這些回饋。 如果我們可以採取任何具體措施讓您的住宿更加舒適,請隨時告知我們,我們將盡力滿足您的需求。

10/10 – Utmerket

Rebecca

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We loved being right across from the park, and the hotel itself was clean and bright. Would stay again!
Bodde her 2 netter i april 2024
Svar fra Reception den 3. mai 2024
We're delighted to hear that you enjoyed your stay with us! Being right across from the park does offer a lovely atmosphere, and we're glad you appreciated it. Thank you for mentioning the cleanliness and brightness of the hotel. We would be thrilled to welcome you back for another stay whenever you're in the area!