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Anmeldelser av The Knaresborough by Aura Collection

3.5 out of 5
The Knaresborough by Aura Collection
6 Knaresborough Place, London, England

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 39 av totalt 88 anmeldelser." "
Rangering på 8 − Bra. 29 av totalt 88 anmeldelser." "
Rangering på 6 − Grei. 8 av totalt 88 anmeldelser." "
Rangering på 4 − Dårlig. 10 av totalt 88 anmeldelser." "
Rangering på 2 − Forferdelig. 2 av totalt 88 anmeldelser." "

8,2/10

Renhold

8,8/10

Personale og service

7,6/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Katrine

Likte: Renhold, personale og service og romkomfort
Anbefales!
Rent og stort rom! Veldig lokalt til banen som du får tatt til hvor enn du skal i london. Kafeene i nærheten hadde god kaffe og godt utvalg av forskjellig type mat. Eneste som dro ned oppholdet, var at døren til badet var ødelagt pga vannskade, så den var vanskelig å lukke inntil. Og en gang car det veldig vanskelig å få åpnet døren.
Bodde her 3 netter i november 2019

8/10 – Bra

Christel

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
A very nice place with easy check in, good accomodation and nearby the underground.
Bodde her 4 netter i mai 2024
Svar fra Nestor den 25. mai 2024
Thank you Christel! We are happy to hear that you've enjoyed our facilities and location :)

10/10 – Utmerket

Kathleen

Great place to stay in London! Plenty of room, comfortable, clean and near many restaurants and tourist areas. Would stay there again when I come back to London!!
Bodde her 2 netter i mai 2024
Svar fra Nestor den 23. mai 2024
Thank you so much Kathleen! We really appreciate this review and we can't wait to host you again in the future!All the best,

8/10 – Bra

Kimberly og Austin

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
The location is really good - just around the corner is the Earl Court Tube station.
Bodde her 4 netter i mai 2024
Svar fra Nestor den 23. mai 2024
Thank you so much Kimberly! We can't wait to host you again!

8/10 – Bra

KIRYU

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
治安がよく、安心して宿泊することができる。
Bodde her 3 netter i februar 2024
Svar fra Nestor den 24. mars 2024
Thank you so much for the review!We are glad you enjoyed your stay and we would love to host you again!

10/10 – Utmerket

Andrea

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Ottima struttura la consiglio
Bodde her 3 netter i februar 2024
Svar fra Nestor den 22. feb. 2024
Thank you Andrea, it was a pleasure hosting you!

10/10 – Utmerket

Frederick

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
A great place to stay, my only suggestion is that they should purchase new higher quality towels.
Bodde her 3 netter i februar 2024
Svar fra Nestor den 22. feb. 2024
Thank you Frederick, it was a pleasure hosting you! We will take into consideration your comment about the towels.

10/10 – Utmerket

Sai

Reiste med en gruppe
Likte: Renhold og romkomfort
Good location , clean and nice staff.
Bodde her 3 netter i januar 2024
Svar fra Nestor den 9. jan. 2024
Thank you Sai! It was a pleasure hosting you

8/10 – Bra

alexandre

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Logement de petite taille mais bien situé à côté de la station Earl’s court (picadilly line et circle line). Communication excellente ! Réservation d’un taxi sans problème via l’hotel!
Bodde her 4 netter i november 2023
Svar fra Nestor den 11. des. 2023
Thank you so much for this amazing review!We are so glad you enjoyed your stay and we hope to host you again!All the best,

4/10 – Dårlig

Sarah

Reiste med familie, Reiste med en gruppe
Likte: Fasiliteter
Property is ok for location. Bed was extremely uncomfortable I think the mattress was broken. raise this with the staff and they sent someone around but they couldn’t understand the issue. Bed was completely slanted got no sleep. Would not recommend. Think a travel lodge/prem inn is better option.
Bodde her 2 netter i desember 2023
Svar fra Nestor den 11. des. 2023
Hi Sarah, thank you for your feedback. We are sorry you didn't enjoy the bed, we personally checked it even after your departure and the bed is completely fine, nothing is broken and every slab is in place, this is the first time someone has complained about it so that's why you had this issue. The mattress is soft but new, could that have been your "slanted" situation? Maybe a harder mattress would have been better for you but I'm afraid we can't really change a mattress unless there is a real issue there... I'm sorry if you weren't completely satisfied.All the best,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og romkomfort
Great flat and it was clean
Bodde her 2 netter i desember 2023
Svar fra Nestor den 11. des. 2023
Thank you so much for this amazing review!We are so glad you enjoyed your stay and we hope to host you again!All the best,

10/10 – Utmerket

Wah Sun

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is well-equipped, and the interior decor is quite nice. Personally, I appreciate the self-check-in method, which is convenient and efficient. Overall, there are no major issues, but the one thing I don't particularly like is the design where the shower drain is in the middle of the bathroom floor. Personally, I'm not a fan of this design.
Bodde her 3 netter i oktober 2023
Svar fra Nestor den 3. des. 2023
Hi there!Thank you so much for the amazing feedback, we are really glad that you enjoyed your stay and we can't wait to host you again!All the best,

10/10 – Utmerket

Nina

Bodde her 2 netter i september 2023
Svar fra Nestor den 8. okt. 2023
Thank you so much for the amazing review!We really appreciate it!

10/10 – Utmerket

Mirko

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The apartment was just as advertised, the area is very convenient and the Nestor staff is great.
Bodde her 14 netter i august 2023
Svar fra Nestor den 28. aug. 2023
Thank you Mirko! It was a pleasure hosting you, we're very glad to hear that you enjoyed your stay.All the best,

8/10 – Bra

FARANGIS

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
le code de portail pas communiquée préalablement pour rentrer à l'hôtel mais on le récupéré le jour d'arrivage la personne au tel elle nous a aidé immédiatement
Bodde her 4 netter i august 2023
Svar fra Nestor den 14. sep. 2023
Hello Farangis!Thank you for your review. We're sorry that you struggled on your arrival - please bear in mind that we require our guests to fill in our check in form before their arrival to be able to forward the check-in instructions.We are happy that you enjoyed your stay nonetheless!All the best,

10/10 – Utmerket

Petri

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Super easy check-in-out👍 Enough space in room👍 Kitchen corner👍 Air condition👍 We will choose this hotel also next time.
Bodde her 4 netter i juni 2023
Svar fra Nestor den 29. juni 2023
Thank you so much Petri for this amazing review, we would love to host you again so please get in touch

6/10 – Grei

Christopher

Bodde her 5 netter i juni 2023
Svar fra Nestor den 29. juni 2023
Thank you Christopher for the review!We would love to know more about your feedback so that we can improve our service and make sure to get a 10/10 for your next stay!Please get in touch

8/10 – Bra

Solveig

Likte: Renhold og romkomfort
Bodde her 2 netter i mai 2023
Svar fra Nestor den 11. juni 2023
Thank you so much for your review!We would love to host you again

10/10 – Utmerket

Dirk

Likte: Renhold og romkomfort
Bodde her 4 netter i mai 2023
Svar fra Nestor den 28. mai 2023
Thank you so much for the amazing review! We really appreciate it and we would love to host you again!

2/10 – Forferdelig

Lynee

Likte ikke: Renhold og romkomfort
Entirely Unpleasant
I was in one of the rooms on the lower level and had an absolutely horrible stay, I could not wait to check out. The view was literally garbage, garbage littered outside the window and on the steps and cigarette butts. The flat was filthy, bodily substances on the bathroom walls, hair everywhere from previous quests. The kitchen had no amenities dirty utensils in a bowl on the counter, a dirty already used sponge, not kitchen or tea towels. One of the lights in the room didn't turn on, the chair provided for the desk literally made it impossible to try to work or eat from the desk as it was about 18 inches too low. Zero decor and just a nail hanging on the wall where any photo or decor would have been and is displayed in the photos online. The only good thing about the property is the location. Everything else was absolutely disgusting. Conveniently it won't let me add photos to the review, probably because this is a 1/10 review. Highly do not recommend.
Bodde her 3 netter i april 2023
Svar fra Nestor den 30. apr. 2023
Hello Lynee,Many thanks for your feedback. We're sorry to hear that your experience was not up to our standards. We'll review the negative points you've mentioned on your review to ensure these are addressed.All the best,

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold og romkomfort
Really easy to get in, they communicate via Whatsapp which is great the day before you check in and are quick to reply with any queries. Would suggest adding a couple of UHT milk sachets would be beneficial.
Bodde her 3 netter i mars 2023
Svar fra Nestor den 9. apr. 2023
Thank you for the review! We loved having you as a guest and we will definitely host you again in the future!

10/10 – Utmerket

Igor

Bodde her 3 netter i februar 2023
Svar fra Nestor den 9. apr. 2023
Thank you for the review! We loved having you as a guest and we will definitely host you again in the future!

8/10 – Bra

Susan

Reiste med familie
Likte: Renhold og romkomfort
Good location but some furnishings need attention
It would have been helpful to be told, when I asked a few days before arrival if it was possible to store my luggage at the hotel. Instead I was told to contact them again the day before arrival, not a big thing but one more thing to have to do before arrival. The location is good, convenient to restaurants, museums and Earls Court tube. Not so good are the furnishings. The coffee table in the living room is wobbly and about to fall apart the bed in the bedroom needs a new mattress. The fan in the bathroom does not work. It was nice to have a little coffee for the first morning, tea bags, milk and sugar. We didn't cook but there was basic equipment in the kitchen. I liked the big windows.
Bodde her 2 netter i februar 2023
Svar fra Nestor den 19. feb. 2023
Thank you so much for the review! We are glad you enjoyed your stay! Thank you as well for pointing out to us the issue with the coffee table, we have now purchased a new one :)We hope to see you soon,

10/10 – Utmerket

Halima

Likte: Renhold og romkomfort
Séjour magnifique dans une ville magnifique et merci pour l'accueil chaleureux des propriétaires disponible a chaque moment , chambre très propre rien na dire encore merci..
Bodde her 2 netter i februar 2023
Svar fra Nestor den 7. feb. 2023
Thank you Halima! It was a pleasure hosting you, we're happy to hear that you enjoyed your stay :)

4/10 – Dårlig

Krishan

Likte ikke: Renhold og romkomfort
Disappointing
Honestly I didnt enjoy my stay at this property. I stayed there for about 2 weeks and regretted every single day. Room size abd kitchen were extremely small. No cupboards at all in the room so you will have to live in the bags. No cleaning done in these 2 weeks. Room had barely any lights so it always seemed dark. Would never book with them again
Bodde her 14 netter i november 2022
Svar fra Nestor den 29. des. 2022
We are sorry to hear that you didn't enjoy the room. The building does have a variety of different studios and if only we had known about your issues we would have definitely tried to sort things out for you in the quickest way. Regarding the cleaning, as stated in the listing, we do not offer it as standard but we do have it available as an extra. The room has a really big and bright window so we are not really sure about the situation regarding the room being dark. We hope to see you again next time and maybe in a studio that suits better your need :)Kind Regards,

6/10 – Grei

Christian

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
It’s a great area for local shops. The restroom was a little bit out of order.
Svar fra Nestor den 8. des. 2022
Thank you Christian for your feedback, it really means a lot to us. We are happy you enjoyed your stay and we would love to host you again in the future. We are sorry if you found the restroom not up to your standard, please do always get in touch with us as our cleaning and/or maintenance team is always available to fix any issues :)Kind Regards,

8/10 – Bra

Michelle

Reiste med familie
Great location and felt safe and is close to Earl's court underground. Nice man who welcomed us and who we could contact if we had any issues. We stayed in a small double. 4 steps down to the room with a double bed in and small kitchen area and a separate shower room. Very small room with just enough space to walk sidewards beside the bed. If you had a big case there would be nowhere to put it. Access to a microwave and good size fridge was helpful. The cleaning was ok but the top of the cupboards had not been cleaned for a while. Bed comfy. The room heater was a bit difficult to figure out but we got there. Would I stay here again? would probably shop around but if you are looking for a base to sleep and options to make snacks then yes probably would return.
Bodde her 5 netter i november 2022
Svar fra Nestor den 8. des. 2022
Thank you Michelle! We really appreciate your feedback! We are happy you enjoyed your stay and we would love to host you again. I'm sorry if the room heating wasn't as clear as we hoped so but we are always more than happy to explain it more and show you how to use it if you askKind Regards

4/10 – Dårlig

Emily

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I was extremely disappointed in my stay here. This felt like a dorm room and did NOT look like the photos. The rooms were quite small, the bed was uncomfortable with poor quality linens, my desk chair was missing screws and provided one roll of toilet paper for x5 night stay. In addition, it didn't feel clean with hairs in the bathroom and cob webs on the ceiling. All I can say is the photos are NOT what the room looked like and they were unable to move me to a different room. I was in England for 3 weeks and this was the most expensive per night place I stayed and was sadly the worst condition. I would recommend staying at any other location surrounding the area - lots of other options.
Bodde her 5 netter i november 2022
Svar fra Nestor den 15. nov. 2022
Hello Emily! Thank you for your feedback - we're sorry that you didn't have a good experience. The room that you stayed in is 18 square meters and is indeed depicted within its category - you have to click on a category in order to see the rooms that are in it, it's usually how listings work.The Knaresborough is not a hotel and therefore we provide you with the basic things to get you up and running - that been said, we do provide more toilet paper upon request!We haven't had any complains in regards to the linen so far - but we'll look into it, as well as the desk chair issue you mention.Again, we're sorry that you didn't have a good experience and wish that we had been able to help!Kind regards,

2/10 – Forferdelig

Zhong

8/10 – Bra

Irisbell

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Great location! Quiet property in safe neighborhood and great communication from management. Very small space but would definitely stay again!
Bodde her 4 netter i oktober 2022
Svar fra Nestor den 19. okt. 2022
Thank you Irisbell! It was great hosting you, hope to see you again!

8/10 – Bra

Thomas

Reiste med en gruppe
Likte: Renhold
Good location, photos make it seem better than what it is.
Bodde her 3 netter i oktober 2022
Svar fra Nestor den 15. okt. 2022
Thank you so much for the review Thomas! We are glad you enjoyed your stay with us.Kind regards,

10/10 – Utmerket

Michael

Likte: Renhold og romkomfort
Thoroughly recommend staying here
Excellent place to stay in London. Room was nicely furnished and clean upon arrival. Had all the amenities required for a city break. Great location only being a 5 minute walk from Gloucester Rd tube station but could walk to some London attractions if you wanted to
Bodde her 2 netter i oktober 2022
Svar fra Nestor den 15. okt. 2022
Thank you Micheal, we really appreciate your feedback!We are proud of our rooms and services and we are glad you enjoyed it.Wish you all the best,

10/10 – Utmerket

Luna

Reiste med en gruppe
Likte: Renhold og romkomfort
10/10 Customer Service from Balazs
Many thanks to Balazs, who was super friendly and even helped me with mu luggage!
Bodde her 5 netter i august 2022
Svar fra Nestor den 15. okt. 2022
Thank you so much for your feedback Luna! Balazs is definitely an amazing worker and team member, we are glad to hear that he delivered an amazing guest experience.We hope to see you soon,Kind Regards

8/10 – Bra

John

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location, good facilities. Easy access and great communication with host.
Bodde her 4 netter i august 2022
Svar fra Nestor den 29. aug. 2022
Hello John! Many thanks for your feedback we greatly appreciate it. We are happy to hear you've enjoyed your time and hope to see you again :)Kind regards,

8/10 – Bra

Garrick

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i august 2022

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og romkomfort
An excellent place to stay!
We had a great stay at the Knaresborough! The location was convenient and quiet, and the room was very nice. Would definitely stay again!
Bodde her 2 netter i august 2022
Svar fra Nestor den 7. aug. 2022
Hi there, many thanks for your feedback! We are glad to know that you had a great time with us and hope to see you again! Kind regards,

8/10 – Bra

Anthony

Likte: Renhold og romkomfort
Bodde her 3 netter i juli 2022
Svar fra Nestor den 25. juli 2022
Hi Anthony, many thanks for your feedback! Kind regards,

8/10 – Bra

Po Chi

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
generally i have a good staying, just the soundproofing is not that good. this is a little problem. otherwise, this is an excellent staying.
Bodde her 9 netter i juli 2022
Svar fra Nestor den 25. juli 2022
Hi Po Chi, thank you for your feedback! We are sorry to hear that you had some issue with noise. We are otherwise happy to know that you had a good time with us and hope to see you again soon. Kind regards,

6/10 – Grei

Anna

Likte: Fasiliteter
Property manager was very helpful. Overall the room was ok, had small kitchen area and generally clean, however property could use some touch ups, peeling paint in corners, and outdoor area could be cleaner
Bodde her 3 netter i juli 2022
Svar fra Nestor den 15. juli 2022
Hi Anna! Many thanks for your feedback we greatly appreciate it. We have a few paint jobs scheduled for this property soon. We have noted down your comment about the common area and will look into resolving this as soon as possible. Kind regards,

4/10 – Dårlig

Dinna

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Smooth check in. Great location- close to museums, pubs, grocery stores, coffee shops. Javier was quick to respond. Otherwise, bathroom was awful, everything gets wet after a shower because there’s no shower curtain or door, very “3rd world”. Furnishings are old, one chair for 3 people, stains on the walls, better decor from Salvation Army. Not on my list to stay next time.
Bodde her 9 netter i juni 2022
Svar fra Nestor den 3. juli 2022
Hi Dinna, thank you for your feedback. We are sorry to hear that you didn't have the best stay with us. We will take your comments into account. Kind regards.

10/10 – Utmerket

Susan

Reiste med familie
Likte: Renhold og romkomfort
Great stay!
The location is very convenient to Earls Court tube and restaurants, as well as Earls Ct and Cromwell Rd busses. Our room was comfortable and the kitchenette (complete with a small washer/dryer!) was a great feature to have after a previous week of regular hotel rooms. The shower is rather small and open to the rest of the bathroom, leaving the floor wet for a while, but we managed just fine. The only thing helpful would be a few drawers to unpack clothing. Great for a short stay!
Bodde her 4 netter i juni 2022
Svar fra Nestor den 27. juni 2022
Hi Susan, thank you for your feedback we greatly appreciate it! We're happy to know you enjoyed your time with us. Thank you for your suggestion we will take that on board. We hope to see you again soon :) Kind regards,

10/10 – Utmerket

Ibrar

Likte: Renhold og romkomfort
Bodde her 2 netter i juni 2022
Svar fra Nestor den 12. juni 2022
Thank you Ibrar for your feedback, we hope to see you again soon!

8/10 – Bra

Michael

Bodde her 2 netter i mai 2022
Svar fra Nestor den 27. mai 2022
Hi Michael, thank you for your feedback!

6/10 – Grei

Stephanie

Bodde her 28 netter i april 2022
Svar fra Nestor den 12. mai 2022
Thank you Stephanie! Kind regards,

6/10 – Grei

Anne

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The online pictures were quite deceiving. Apartment was very small with very little storage. The ‘kitchen’ area was very basic. We had to buy more cutlery and plates. There was no toaster. The walls were in need of a scrub. The bed barely fitted in the bedroom and there were no bedside tables. Having said that, the area was great with easy access to transport and shopping.
Bodde her 18 netter i mars 2022
Svar fra Nestor den 30. apr. 2022
Hi Anne! Thank you so much for your feedback. We are really sorry that you've experienced some issue during your stay. We would have been more than happy to supply you with more cutlery and resolve some of these problems had we known this. Kind regards,

10/10 – Utmerket

Mircea

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location, quiet area, good transport links, relatively close shopping area, groceries and coffee shops nearby. Clean property, elegant set-up. Attentive support from the operator throughout the stay. A perfect base to explore London's West End.
Bodde her 7 netter i mars 2022
Svar fra Hanan den 4. apr. 2022
Hi Mircea, Thank you so much for your feedback! You were a pleasure to host and we hope to see you again :)

10/10 – Utmerket

Stephanie

Likte: Renhold og romkomfort
Lovely apartment in a great location
I enjoyed my first stay so I extended to a longer stay. Staff were very helpful and were able to offer me the same apartment and a mid stay clean and linen change. The area around the apartment is a clear winner, close to a tube station with excellent transport links and lots of places to eat out and great takeaway options. There's also a large tesco and large sainsburies close by which is great for stocking up and filling the apartment's fridge. The apartment was very large with plenty of space. The laundry facilities in the building are a great asset.
Bodde her 5 netter i mai 2021
Svar fra Nestor den 5. juni 2021
Hello Stephanie! Many thanks for your feedback. It was a pleasure hosting you and we are happy to know you enjoyed your stay. Kind regards,

10/10 – Utmerket

Stephanie

Forretningsreisende
Likte: Renhold og romkomfort
Great Location, well designed property
The property is excellently located, close to Earl's Court tube station and plenty of restaurants and shops. The property managers were friendly and helpful and quick to respond to emails. I got an early check in when I arrived which was really great service. The room itself, a lower ground floor studio, was nicely designed and decorated and a large size. It would do with a touch up of paint in some places but the decor was great. The bathroom was of a good size. There was plenty of space for luggage and a huge table which was great for WFH. The kitchen was a great asset, although it was lacking in knives and chopping boards for cooking. I enjoyed my stay so much i extended it by a few days, and they were happy to keep me in the same room which was great. We were also able to stay for an hour or so after checkout which is a great service.
Bodde her 18 netter i mai 2021
Svar fra Nestor den 25. juli 2021
Hello Stephanie! Many thanks for your kind feedback. It was a pleasure hosting you and we hope to be able to do it again in the future! Kind regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The location is convenient, less than a 5 minute walk from Earls Court Station, and less than 3 minutes from a big Sainsburys. The team were efficient with communication, and were always available when needed. They arranged someone to come look at the kitchen sink when I initally had issues with the drainage. Sun rises on the side of the balcony, which is lovely. Really enjoyable stay, and would stay again
Bodde her 2 netter i mai 2021
Svar fra Nestor den 5. juni 2021
Hello! Many thanks for your feedback. It was a pleasure hosting you and we are happy to know you had a great stay and that we were able to help. Hope to host you again in the future! Kind regards,

8/10 – Bra

Steve

Reiste med en gruppe
Likte: Romkomfort
Likte ikke: Renhold
Bodde her 2 netter i april 2021
Svar fra Nestor den 26. apr. 2021
Hello Steve! We were happy to host you and glad you liked the apartment. Hope to have you back in the future! Kind regards,