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Anmeldelser av The Dome Hyde Park

3.5 out of 5
The Dome Hyde Park
21 Inverness Terrace, London, England

Anmeldelser

6,6
Rangering på 10 − Utmerket. 8 av totalt 49 anmeldelser." "
Rangering på 8 − Bra. 16 av totalt 49 anmeldelser." "
Rangering på 6 − Grei. 13 av totalt 49 anmeldelser." "
Rangering på 4 − Dårlig. 7 av totalt 49 anmeldelser." "
Rangering på 2 − Forferdelig. 5 av totalt 49 anmeldelser." "

7,4/10

Renhold

7,2/10

Personale og service

6,8/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

Anmeldelser

6/10 – Grei

Henrik

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Terrible check in
The check in was a nightmare. No one in the reception and nobody answered the phone. Finally I got hold on someone and managed to get in. The building, bathrooms and rooms needs to be refurbished. Great location though, close to the tube and parks.
Bodde her 2 netter i september 2019
Svar fra Tian den 14. sep. 2019
Hello Henrik Thank you for taking the time to leave us a review. I'm sorry to hear about your recent experience with us during the check in phase. I hope that this has not knocked your confidence in us and we can welcome you back in the future. Kind regards, Tian

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Romkomfort
Likte ikke: Renhold og personale og service
Good location but ask for an upper room
3 important points: - room not really clean, hair everywhere (bathroom mainly, bed, towels...) - noise lately on the night and early in the morning if you have a lower ground room like me - really convenient location to the subway and not so far from the city center
Bodde her 3 netter i februar 2020
Svar fra Tian den 20. mars 2020
Dear Guest thank you for taking the time to leave us a review. The points that you have raised have been noted and we will be looking into improving our process going forward. We are glad to hear that you liked the location of the property and we hope that you are staying safe during this time. Kind regards, Tian

6/10 – Grei

Lauren

Likte ikke: Renhold og romkomfort
Bodde her 5 netter i desember 2019

8/10 – Bra

MARILYNE

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
L’établissement est idéalement situé à 2 pas d’une station de métro, de Hyde Park et non loin de Notting Hill. Seul petit point négatif, l’isolation n’est pas très bonnes ..
Bodde her 4 netter i desember 2019

6/10 – Grei

VALERIO

Likte ikke: Renhold
Bodde her 4 netter i november 2019
Svar fra the dome den 2. des. 2019
thank you for taking the time to share your experience. .

4/10 – Dårlig

Natasha

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Dirty bathroom.
The room is ok a bit small but good location and if you are just sleeping. the bathroom was not clean there were brown splash drops on the walls. Not appealing. Wouldn’t stay there again. But the staff are friendly and help you with the check in.
Bodde her 5 netter i november 2019
Svar fra Kay den 12. nov. 2019
Dear Natasha, Thank you for taking time to provide us with your review, We are glad that you enjoyed your stay with us. We hope you know we have rooms with bathroom en-suite and we could have upgraded you, had you requested.We hope this won't deter you from staying with us in the near future, We look forward to welcoming you soon to our apartments. Kind regards, Kay

6/10 – Grei

Mr P H M

Bodde her 2 netter i oktober 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i oktober 2019
Svar fra Albina den 7. nov. 2019
Dear Guest , Thank you for your feedback.We are happy that you like the location of our property and hope that you had a good stay with us .Looking forward to see you again soon. Regards Albina

2/10 – Forferdelig

Rahul

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service og romkomfort
The worst hotel I have ever stayed in! Save money
I travel a room. Booked 2 rooms for not a cheap price of above £100/night. The worst experience. The staff attitude was really bad. I mean really really bad. I have travelled a lot. Mostly, In USA, I have never ever had such a behaviour from staff as at this hotel. It felt like they were doing some favour on me working there. The toilet had no essentials. Not even a hand soap which is so basic. The fire alarm went of in the morning 9am and not a single attendant to work it out. Only a security person who himself was clueless. I am not going to stay there again neither am I going to suggest anyone to stay there. Extremely unfriendly and non-customer oriented staff. No elevator and I had a room at the 4th floor which I could have ignored had everything else gone well. But losing me as a customer was mainly the staff behaviour. Guys! Seriously, avoid this hotel at any price above £25-30. Not worth it at all. Save your money and save yourself pain. I think they are the worst in business just surviving cuz of the London city or else they would be shutdown by now. Overall a worst experience that I would never want to repeat. Usually I do not write a review until something blows mind mind for good or is at its extreme worse as it was at this hotel.
Bodde her 1 natt i november 2019
Svar fra The Dome Hyde Park den 3. nov. 2019
Dear Rahul, thank you for your feedback. We are sincerely sorry to see that you had a disappointing stay with us and we want to assure you that we will investigate your notes accordingly. Regarding the fire alarm, we are sorry for the inconvenience that it has caused however, it is a safety requirement to have the building evacuated whenever the alarm is triggered. Going forward, we will be taking your feedback on board in order to further improve our services. Regards

2/10 – Forferdelig

Neeraj

Bodde her 1 natt i oktober 2019

8/10 – Bra

Samira

Bodde her 3 netter i oktober 2019

6/10 – Grei

Verifisert reisende

Bodde her 2 netter i september 2019
Svar fra Ahmad den 7. okt. 2019
Dear guest, thank you for taking the time to rate us however we would have appreciated a bit more feedback regarding your recent stay with us. Regards

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 2 netter i august 2019
Svar fra Tian den 14. sep. 2019
Hello there! Thank you for taking the time to leave us a review. I hope that we can welcome you back in the future. Kind regards, Tian

6/10 – Grei

Verifisert reisende

Likte: Romkomfort
Likte ikke: Personale og service
Tres moyen
Arrivé aux horaires d’accueil personne au comptoir d’accueil 3h d’attente pour finalement nous dire de revenir a 15h, les numeros d’urgences (3) de l’etablissement etaient injoignables. Une fois le check in effectué, nous avons acces a notre logement qui a des lattes de parquet détachées les unes des autres ce qui fait des trous + une fenetre qui ne tenait pas ouverte et un menage noté tous les 3 jours qui n’a ete fait qu’une seule fois au bout de 7 jours de presence dans le logement.
Bodde her 8 netter i august 2019
Svar fra Dear guest, thank you for bringing your concerns t den 3. sep. 2019
Dear guest, thank you for bringing your concerns to our attention. We are sincerely sorry to read about the disappointing stay you had with us and we want to assure you that this is not part of our usual standards. We do clean the rooms once every 3 days and we will investigate why this has not happened during your stay. We hope that you will give us another chance in the future when we will be able to look after you accordingly. Regards,

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location, clean building & studio flat ****
Was staying in The Dome Hyde park for the Nottinghill carnival. Was in a great location, with lots of useful shops around. I came down from Manchester so didn’t advise on expected time of arrival. Rang the numbers on the door and had to wait for someone to check us in. We was in rm 19 which was on 3rd floor but was a beautiful, nice compacted room with everything we needed. Only bad thing was how hot it was. A fan would’ve been great. Also the security man around at night was very friendly and helpful. He is a credit to the company. Will deffo stay here again
Bodde her 2 netter i august 2019
Svar fra Joyce den 29. aug. 2019
Dear Guest Thank you for taking the time to provide us with your feedback. We are pleased you liked the location of our property and had a pleasant experience with us at The Dome Apartments. We hope to have the pleasure of welcoming you back again in the future. Kind regards,

2/10 – Forferdelig

JL

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall it’s a very bad and disappointing experience. First the check in time was 1 hour delayed due to the housekeeping. Secondary, the room was not clean, the toilet was very small and the shower door can’t even be close properly so the floor was all wet ! TV was not working in the room! No washing machine was found inside which can be see in the photos from Expedia! Most importantly, it’s so hot in the room as we could not open the windowsill as the outside was so dirty! Full of bird poo and cigarettes !! it was disgusting! I will not recommend this accommodation to anyone !
Bodde her 6 netter i august 2019
Svar fra Ahmad den 22. aug. 2019
Dear JL, thank you for your feedback. We are sincerely sorry to read about the disappointing stay you had with us and we will surely look into the circumstances of your late check in and how the maintenance issues were not spotted prior to your arrival. Best regards,

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold og personale og service
Good location and clean room with friendly staff A few things in the room were broken which was annoying But overall a good room in a great location
Bodde her 4 netter i juli 2019
Svar fra Tian den 20. juli 2019
Thank you for taking the time to leave us a review and I'm happy to here that you enjoyed your time with us. We will be looking into the room, to make sure that it is safe the thing that are in the room are replaced. Thank you for bring this to our attention. Kind regards, Tian

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean, well located, only issue is no en suite bathroom for my room.
Bodde her 1 natt i juli 2019
Svar fra Tian den 5. juli 2019
Good morning, Thank you for taking the time to leave us a review. I'm happy to hear that you found the room clean and the area was to your liking, and I'm sorry the bathroom wasn't to your liking. Some of our rooms have external bathrooms, but this is made clear on our partner sites which room types this is. I hope that we can welcome you back in the near future. Kind regards, Tian

4/10 – Dårlig

Verifisert reisende

Bodde her 3 netter i juni 2019
Svar fra Joyce den 22. juni 2019
Dear Guest, Thank you for taking the time to provide us with your feedback. We are pleased you liked the location of our property. I apologize that you did not have a pleasant experience with us at The Dome Apartments. We will be taking on board your feedback in order to improve our facilities. Hope we do have the opportunity to welcome you back again in the future. Kind regards,

8/10 – Bra

Ashish

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good
Bodde her 4 netter i juni 2019
Svar fra Roberta den 18. juni 2019
Hello Ashih, Thank you for your comment. We hope to see you next time! Kind Regards, Roberta

8/10 – Bra

Alberte

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Dejligt område
Rigtig godt til en weekends tur, men til længere ophold ville jeg finde noget med lidt bedre komfort. Virkelig lækkert område med gode transport muligheder.
Bodde her 6 netter i juni 2019
Svar fra Roberta den 18. juni 2019
Dear Alberte, Thank you for taking time to leave a review for us. Sorry to hear that you didn't find the room comfortable for long stays. I am glad that you liked the area and hoping to see you next time! Kind Regards, Roberta

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bon séjour
Les + : situation géographique, le métro proche, l'accueil, studio pratique et tout équipé Les - : bruits (musique forte) le soir, pas de vue pour logements en sous sol, salle de bain étroite
Bodde her 2 netter i juni 2019
Svar fra A den 13. juni 2019
Cher Bon Séjour, Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes heureux que vous ayez aimé l'emplacement de notre propriété. Nous nous excusons pour le fait que vous ayez dû supporter la musique forte venant d’autres occupants et le fait que votre chambre se trouvait au sous-sol. Nous prendrons en compte vos commentaires afin d’améliorer nos installations. J'espère que nous aurons l'occasion de vous accueillir à nouveau. Sincères amitiés

8/10 – Bra

Verifisert reisende

Likte: Personale og service
People were very nice! A television n one of chair in my room were broken and there was no hair dryer I asked one of staff and chair n hair dryer were cleared up soon but the television was not cleared up yet
Bodde her 2 netter i juni 2019
Svar fra Daniela den 12. juni 2019
Dear Guest, Thank you for your feedback.I would like to apologise for any inconvenience that you may had. Looking forward to see you again soon. Regards Daniela

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Zone1でとても便利なエリア Hyde park も 近くスーパーは徒歩圏内に多数 バス停、tube駅も近い ホテルにエレベーターがないので、荷物の上げ下ろしが大変でしたが、フロントスタッフやお掃除スタッフはとても親切で感じが良い
Bodde her 3 netter i mai 2019
Svar fra hodan den 5. juni 2019
Dear guest, Thank you for taking the time to provide us with your feedback. We are pleased you liked the location of our property and had a pleasant experience with us at The Dome Apartments.We apologise for the lack of lift however this mentioned across our partnered sites though i am pleased to hear you found our team friendly and helpful.We will take your comments in to consideration.We hope to have the pleasure of welcoming you back again in the future. Kind regards, Hodan

10/10 – Utmerket

Graham

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i mai 2019
Svar fra Daniela den 2. juni 2019
Dear Graham, Thank you for staying with us and taking time to provide us with your feedback.We are happy that you had a pleasant stay and looking forward to see you again soon!Kind regards,Daniela

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A favor: ubicación perfecta en la ciudad, trato amable de los empleados, servicio de limpieza bueno cada 3 días. En contra: carece de ascensor, el apartamento es demasiado reducido
Bodde her 6 netter i mai 2019
Svar fra Joyce den 30. mai 2019
Estimado Guest, Gracias por tomarse el tiempo para proporcionarnos sus comentarios. Nos complace que le haya gustado la ubicación de nuestra propiedad y que haya tenido una experiencia agradable con nosotros en The Dome Apartments. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro. Saludos cordiales, Joyce

8/10 – Bra

Verifisert reisende

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms are much smaller than the pictures would have you believe but this is usually the case in London. My mum and I tried to stay in 1 room together and were all on top of each other to the point of annoyance. But once she changed to her own room the size was perfect! The staff was very friendly and helpful. Alicia went above and beyond for us!! My only criticism would have to be that the room was outdated with a broken lamp and dust everywhere, not filthy by any means, but could have been cleaner. I would definitely stay here again!!
Bodde her 3 netter i april 2019
Svar fra Alisha den 25. apr. 2019
Dear Guest, Thank you for taking the time out of your day to share your experience with us! I am delighted to hear you were pleased with the service we provided for both you and your mother, it was certainly my pleasure! However, I would like to deeply apologise for the inconvinence that you may have endured during your stay with us in regards with the dust and lamp. We are continuing to improve our service and we will certianly look into the issues you have brought to our attention. We hope to have the pleasure of welcoming you back when your are back in London! Best wishes, Alisha

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2019
Svar fra Alisha den 21. apr. 2019
Dear Guest, Thank you for taking the time out of your day to provide us with your feedback, it is greatly appreciated! I am very pleased to hear you had a pleasant stay with us. We hope to have the pleasure of welcoming you back! Kind regards, Alisha

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The bed was so comfy! The bathroom was tiny, but that was to be expected. Overall, I would recommend this property to anyone staying in London. Great location too!
Bodde her 7 netter i april 2019
Svar fra Joyce den 15. apr. 2019
Dear Guest, Thank you for taking the time to provide us with your feedback. We are pleased you liked the location of our property and had a pleasant experience with us at The Dome Apartments. We hope to have the pleasure of welcoming you back again in the future. Kind regards,

4/10 – Dårlig

David

Likte: Renhold og personale og service
Dome Park review
The room was misrepresented, not as pictured, toilet \bathroom down corridor with designated code, which did not work. No night staff available, eventually security arrived from down street to open toilet \ bathroom Also the room was extremely warm
Bodde her 1 natt i april 2019
Svar fra Sophie den 12. apr. 2019
Dear David, Thank you for taking the time to leave us feedback. We are sorry you were not happy with your external bathroom, and that you encountered issues with your door lock. We do hope you will give us the chance to restore your faith in us. Warm regards,

8/10 – Bra

David

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
No lift
Bodde her 2 netter i april 2019
Svar fra Joyce den 7. apr. 2019
Dear David, Thank you for taking the time to provide us with your feedback. We are pleased you liked the location of our property and had a pleasant experience with us at The Dome Apartments.We apologise for the lack of lifts however we do mention this on all our booking platforms. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Joyce

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service og overnattingsstedets bygg og tilstand
Hotel très bien placé la station de métro est juste à une rue. L’inconvénient est le fait que la salle de bain ne soit pas dans la chambre. Elle est privée à chaque chambre mais faut ressortir pour aller se doucher ou aller aux toilettes.
Bodde her 2 netter i mars 2019
Svar fra Joyce den 30. apr. 2019
Cher , Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes heureux que vous ayez aimé l'emplacement de notre propriété et que vous avez passé un agréable séjour avec nous à The Dome Apartments. Nous nous excusons pour la salle de bains extérieure et je vous conseille de réserver un studio en suite lors de votre prochain séjour. Nous espérons avoir le plaisir de vous accueillir à nouveau. Cordialement,

4/10 – Dårlig

DESCONOCIDO og Madrid

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Tiene 5 plantas sin ascensor y las últimas escaleras son muy estrechas, no nos dieron la llave de entrada porque nos dijeron que era muy tarde y que hicieramos el chek in a la mañana siguiente, la habitación estaba llena de moscas, cuando llegamos estaba la ventana abierta y por la nochea temperatura es tan elevada que no se puede ni dormir. Lo único bueno es el precio, ahora entiendo el por qué.
Bodde her 2 netter i mars 2019
Svar fra Sophie den 1. apr. 2019
Gracias por tomarse el tiempo para dejarnos un comentario. Siento mucho leer acerca de su experiencia, ciertamente no es lo que esperamos de nuestros huéspedes. Desafortunadamente, como las reseñas aquí son anónimas, es difícil investigar o contactar a los huéspedes. Por favor, póngase en contacto privado para encontrar una manera de restaurar su fe en nuestra propiedad.

4/10 – Dårlig

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Would Never stay there again! Room with no ensuite so every time you need to use the bathroom in the middle of the night you have to get dressed, walk down a gall and put in a code to use bathroom. Highly INCONVENIENT! "Bed" was nothing more than a crawl space could not even stretch arms without touching ceiling. How it is permissible to call such a place a "room" is inconceivable! Will NEVER return!
Bodde her 1 natt i mars 2019
Svar fra Sophie den 1. apr. 2019
Thank you for taking the time to write us a review. I am sorry to read that you did not find your room comfortable. We try to make it as clear as possible that some of our rooms have external bathrooms (room types with "private external bathroom") and are sorry that this was not portrayed accurately enough. While we clearly missed the mark when it came to the facilities you had, we hope that the fantastic location went some way to make up for this and that you had a great trip in London.

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2019
Svar fra Joyce den 1. apr. 2019
Dear ********, Thank you for taking the time to provide us with your feedback. We are pleased you liked the location of our property. I apologize that you did not have a pleasant experience with us at The Dome Apartments. We will be taking on board your feedback in order to improve our facilities. Hope we do have the opportunity to welcome you back again in the future. Kind regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mars 2019
Svar fra The Dome Apartments Team den 24. mars 2019
Thanks for staying with us. We appreciate your feedback!

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
乾淨的環境 設施也齊全 較為可惜的是櫃台服務時間較短
Bodde her 6 netter i februar 2019
Svar fra Daniela den 13. feb. 2019
Dear Guest, Thank you for staying with us and providing us with your feedback.We are happy that you like our facilities and are looking forward to see you again soon!Kind regards!Daniela

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
I'd stay again (but check which room first!)
The Good (and why I would stay again) - The lady on the desk (Joyce?) was understanding and did her best to help me, eventually upgrading my room as the one I originally wanted was not available. The new mezonet was fantastic: high ceilings, a balcony, stylish glass dining table, en-suite shower room, large, equipped kitchen area. Just wonderful. The Bad - When I got to my 'mezonet twin', I was disappointed to find it was nothing like the photos featured on Hotels.com (I'm a photographer/videographer so scenery matters a great deal as I intended to shoot in the room). The room was much much smaller, a little dirty (large water stains and chipped/peeling paint on the wall under the window, a large stain on the sofa), and the sleeping area upstairs was low enough that I could only crawl into the bed. - There unfortunately was a fire alarm around 4.30am the following morning and there were no staff on site to attend to it. We guests congregated together in the foyer, on the phone to one of the hotel staff members, with myself running to all the checkpoints on each floor to find the source of the alarm, and trying to reset the alarm panel ourselves, to no avail. This went on for a good hour or more, with nobody arriving to attend to it. Note I saw complaints expressing surprise at rooms with shared facilities. The room descriptions clearly state this &facilities are pristine. The negative reviews are unfair.
Bodde her 1 natt i desember 2018
Svar fra Daniela den 13. feb. 2019
Dear Guest, Thank you for staying with us and providing us with your feedback.We are happy that you like our staff.We would like to apologise for any inconvenience that you may have. Looking forward to see you again soon! Kind regards! Daniela

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2018
Svar fra Cameron, Reception den 18. des. 2018
Thank you for the kind review. We hope to see you again in the future!

6/10 – Grei

Kate

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Small apartment near Hyde Park.
I stayed in a studio apartment with a bathroom. The apartment was smaller than I was expecting, and was a squeeze for two people with suitcases, it would have been fine for one person. The room was extremely clean and the staff were lovely. Note that there is no lift in this building. Great location near Hyde Park, Bayswater and Queensway tube stations, excellent restaurants nearby. Wifi was fast.
Bodde her 3 netter i september 2018
Svar fra Suha den 3. okt. 2018
Dear Kate, Thank you for taking the time to provide us with your feedback. I apologise that the size of the studio was not convenient for you, however I would definitely suggest booking our more spacious duplex apartment if you book again with us in the future. It was our pleasure to assist you during your stay and I am pleased that you enjoyed staying in our central location. We hope that we will have the pleasure of welcoming you back again in the future. Kind regards, Suha

2/10 – Forferdelig

Mun

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bad mouldy smell. Had to cancel reservation after 1 night. Unbearable.
Bodde her 3 netter i august 2018
Svar fra Joyce den 19. sep. 2018
Dear Mun, Thank you for taking the time to provide us with your feedback.We apologies that you did not have a pleasant experience with us at The Dome Apartments. We will be taking on board your feedback in order to improve our facilities. Hope we do have the opportunity to welcome you back again in the future. Kind regards, Joyce

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good location, poor experience
The hotel location is very convenient, in the middle of Baywater and Queensway MRT. We arrived at the hotel around 9am but no one was at the reception, and no one answered the phone, so we had to left our luggages and went out. The washroom is outside the bedroom, it was very small, hard to wash face because the toilet is very close to the basin. On the second day, the toilet cover went lose and was fixed two days later.
Bodde her 6 netter i august 2018
Svar fra Joyce den 27. aug. 2018
Dear Guest, Thank you for taking the time to provide us with your feedback. We are pleased you liked the location of our property. I apologies that you did have a pleasant experience with us at The Dome Apartments. We will be taking on board your feedback in order to improve our facilities. Hope we do have the opportunity to welcome you back again in the future. Kind regards,

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Convenient location
A friendly welcome and the hotel is close to Kensington Gardens and a pleasant walk from Hyde Park. No breakfast facilities but our room had a small kitchen. No air conditioning so very hot and the under floor heating in the bathroom was on all the time making it into a small sauna. The bathroom was not en suite so we should have taken a bathrobe and slippers.
Bodde her 1 natt i juli 2018
Svar fra Suha den 8. juli 2018
Dear Guest, Thank you for taking the time to provide us with your feedback. We are pleased that you were impressed by our central location and friendly welcome. We apologise that the room was very hot for you, but we are more than happy to provide you with a fan. We hope that we will have the pleasure of welcoming you back again soon. Kind regards, Suha

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Horrible. Horrible. Horrible
Once you get past the disinterested girl on the desk who is constantly texting, you’ll be taken to your very small, incredibly warm room. Nowhere to sit, no air con, no table and a bad up a small ladder. The bed is about 3ft from the ceiling. The room Was old and dirty. The ‘private’ bathroom was on another level and you access using a key code. Without a doubt, THE WORST place I have stayed in London. I almost left in the middle of the night to try and find somewhere else it was that bad.
Bodde her 1 natt i mai 2018
Svar fra Joyce den 8. juni 2018
Dear Guest. Thank you for staying at The Dome Hyde Park. We apologize for the issues you encountered during your stay with us. We are striving to improve on the service we provide which makes your feedback very helpful for us to achieve this. We are sorry that we were unable to fulfill your expectations but we are working hard to address and resolve the problems that you have mentioned. We hope this doesn't deter you from staying with us again. Kind Regards

4/10 – Dårlig

Verifisert reisende

Likte ikke: Romkomfort
I was given a small efficiency studio in the basement with poor ventilation and a bathroom that was outside the room and through a door down the hall. Every time I wanted to use it, and it wasn't much bigger than a closit, I had to leave my room, go down the hall and key a code in the handle in the door. It was less than convenient.
Bodde her 7 netter i mai 2018
Svar fra Su den 26. mai 2018
Hello there, Thank you for taking the time to provide us with your feedback. I apologize that you did not find your room and bathroom convenient, I understand that an external bathroom might not be to everyone's taste. We do also have studios and apartments with internal bathrooms, which can also be found on higher floors. We would love to welcome you back again, so please do get in contact with us directly when you next book so that we can take all your requests into consideration. Kind regards, Suha

8/10 – Bra

Dave og Lentini

Likte: Personale og service og romkomfort
Abitazione in ottima zoma centrale con negozi molto popolari, multietnici e utili per comprare cose da cucinare in stanza. La pulizia avviene ogni 3 giorni e non è troppo approfondita. Attenzione ad alcune stanze che non hanno il bagno in camera.
Bodde her 4 netter i mai 2018
Svar fra Joyce den 20. mai 2018
Dear Dave, Am glad to know that you like the location and thank you for taking time to leave us feedback. In regards to weekly cleaning,we shall address this with our housekeeping team so that our cleaning standards are improved,maintained and upheld. We are looking forward to welcoming you back very soon. Kind Regards, Joyce

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The Square Hyde Park - Pleasant stay
The stay was very pleasant. The room was clean and well maintained and equipped. What made the trip even better was the extremely helpful staff that they had on site. Armando, Carlos and Joyce went above and beyond to ensure I had a pleasant stay and were at hand to assist with any queries I had. I would definitely recommend the place and I intend to visit again
Bodde her 1 natt i mai 2018
Svar fra Joyce den 17. mai 2018
Dear Guest, Thank you for staying with us and am glad to know that you enjoyed your stay. Am happy to know that we fulfilled your expectations and we are looking forward to welcoming you back to Hyde park or any of our other locations. Warm Regards,

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Tiny bathroom which is not inside the room. Have to exit the room to go to bathroom
Bodde her 2 netter i mai 2018
Svar fra Joyce den 7. mai 2018
Dear Guest, Thank you for choosing to stay with us. We have two types of bathrooms,the on suite and out of the room bathroom and this is well stated on our booking websites. Kind Regards,

10/10 – Utmerket

christian og London

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Absolutely brilliant
Location, staff, studio all great and sure to be the next best place to stay nothing too much trouble for them and know what they are doing ... will not hesitate to return
Bodde her 5 netter i april 2018
Svar fra Joyce den 20. apr. 2018
Dear Christain , Am glad to hear that you enjoyed your stay and we look forward to welcoming you back. Kind Regards,