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Anmeldelser av The Biltmore Mayfair

5 out of 5
The Biltmore Mayfair
44 Grosvenor Square, London, England

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 71 av totalt 109 anmeldelser." "
Rangering på 8 − Bra. 20 av totalt 109 anmeldelser." "
Rangering på 6 − Grei. 9 av totalt 109 anmeldelser." "
Rangering på 4 − Dårlig. 6 av totalt 109 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 109 anmeldelser." "

9,4/10

Renhold

8,8/10

Personale og service

9,0/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

david eriksen

Bodde her 4 netter i september 2021
Svar fra Klaus Kabelitz, General Manager den 6. okt. 2021
Dear David, We are truly heartened to receive your generous review of The Biltmore Mayfair, thank you for letting us know how much you enjoyed your stay. We look forward to having you with us again in the near future. Best Wishes

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2020
Svar fra Amit Jaitly den 10. feb. 2020
Dear guest, Thank you very much for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay at The Biltmore Mayfair and hope to welcome you back in the future. Kind regards, Amit Jaitly Director of Operations

10/10 – Utmerket

Karin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2019
Svar fra Arthur Ho, General Manager den 10. des. 2019
Dear Karin, Thank you so much for your kind review, we are delighted that you enjoyed your stay at The Biltmore Mayfair. We hope we will have the pleasure of welcoming you back in the future. Kind regards, Arthur Ho General Manager

10/10 – Utmerket

Kinda

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i februar 2024
Svar fra Edson Moreira - Director of Rooms den 19. feb. 2024
Dear Kinda,Thank you for your great scores after staying with us recently.We are glad that you enjoyed your stay and we hope to welcoming you back soon.Regards,

10/10 – Utmerket

Alexandre

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2024
Svar fra Edson Moreira - Director of Rooms den 14. feb. 2024
Dear Alexandre,Thank you for giving us a 5 out of 5 stay scores.We really appreciate your support.Regards,

10/10 – Utmerket

david

Bodde her 3 netter i januar 2024
Svar fra Edson Moreira - Director of Rooms den 31. jan. 2024
Dear David,Thank you for choosing to stay with us and for your great scores.We are looking forward to welcoming you back to our property.Regards,

10/10 – Utmerket

Alfonso

Bodde her 2 netter i januar 2024
Svar fra Edson Moreira - Director of Rooms den 29. jan. 2024
Dear Alfonso,Thank you for your great scores after your recent stay with us.Your support is very much appreciated.Regards

10/10 – Utmerket

Milan

Bodde her 2 netter i januar 2024
Svar fra Edson Moreira - Director of Rooms den 13. feb. 2024
Dear Milan,Thank you for your great scores after your recent stay with us.We really appreciate your support.Regards

8/10 – Bra

ricardo

Bodde her 5 netter i desember 2023
Svar fra Edson Moreira - Director of Rooms den 9. jan. 2024
Dear Ricardo,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcome you soon on your next trip to London.Regards,

10/10 – Utmerket

Erich

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent
Amazing hotel with a great location and an absolutely amazing concierge staff. Andy, the senior concierge is top-notch one of the best I have ever worked with.
Bodde her 2 netter i desember 2023
Svar fra Edson Moreira - Director of Rooms den 31. des. 2023
Dear Erich,Thank you for your wonderful review after your recent stay with us.Rest assured that I will be sharing your great comments about Andy's service, he will be delighted with your feedback. We hope to have the pleasure to welcoming you back soon.Warm regards,

8/10 – Bra

Salah og SAFAT

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The location is great and the rooms also, but I think they need to work on the bad smell of the second floor.
Bodde her 8 netter i november 2023
Svar fra Edson Moreira - Director of Rooms den 5. des. 2023
Dear Salah,Thank you for choosing to stay with us at The Biltmore Mayfair and for your comments, which I will share with our management team. Your comments are very important to us so we can always improve our services and product. Best regards,

6/10 – Grei

Jean

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Excellent staff and location. However the beds are way too stiff, pillows to slim, shower has no water pressure whatsoever and room too small for the price. Not going again.
Bodde her 3 netter i november 2023
Svar fra Edson Moreira - Director of Rooms den 13. nov. 2023
Dear Jean,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times and I thank you for your honest feedback so we can improve and maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

10/10 – Utmerket

Jorge og PUNTA DEL ESTE

Bodde her 5 netter i oktober 2023
Svar fra Edson Moreira - Director of Rooms den 30. nov. 2023
Dear Jorge,Thank you for your great scores.Your support is very much appreciated.Regards,

10/10 – Utmerket

Noam og san antonio

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
hotel was perfect in location, service and cleanliness.
Bodde her 7 netter i september 2023
Svar fra Edson Moreira - Director of Rooms den 14. sep. 2023
Dear Noam,Thank you for your wonderful review and scores after your recent stay with us.We are pleased that you enjoyed our perfect location, service and cleanliness.We are looking forward to welcoming you back to our property. Regards,

10/10 – Utmerket

Lucio

Likte: Renhold
Bodde her 1 natt i september 2023
Svar fra Edson Moreira - Director of Rooms den 5. sep. 2023
Dear Lucio,Thank you for your amazing scores after your recent stay with us.Your support is very much appreciated.Regards

6/10 – Grei

Jocelyn

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Beautiful hotel - disappointing accommodations.
Surprisingly uncomfortable beds at this price point. We had a double twin and the beds were like roll-away beds with mattress pads. The fire alarm went off in the middle of one of the nights due to someone smoking in their room and there was quite a bit of noise in the hallways coming through underneath the door.
Bodde her 3 netter i august 2023
Svar fra Edson Moreira - Director of Rooms den 24. aug. 2023
Dear Jocelyn,Thank you very much for taking the time for the ratings and feedback you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team and management. Your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. Please accept our apologies for the inconvenience of the fire alarm going off during the night, unfortunately some irresponsible guests don't think about the safe and security of the others, the reason the fire alarm are in place and working. We do hope this experience won't deter you to come back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 – Dårlig

Sara

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
Staff were unprofessional and not very kind. Cleaning crew stole items from within our closed and zipped suitcases. Staff did nothing and accused my teen daughter of taking the items. Would not recommend this hotel of the many amazing hotels in London
Bodde her 2 netter i juli 2023
Svar fra Edson Moreira - Director of Rooms den 6. aug. 2023
Dear Sara,Thank you for your feedback and as per my previous email, we take security very serious in the hotel and we did our investigation thoroughly and if you feel more comfortable I would suggest you to report the allegedly missing items to the British authorities and we will cooperate with them. Best regards,

10/10 – Utmerket

Sudesh

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel
Bodde her 1 natt i juli 2023
Svar fra Edson Moreira - Director of Rooms den 31. juli 2023
Dear Sudesh,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcoming you back soon.Regards,

10/10 – Utmerket

Rayyan

Bodde her 8 netter i juli 2023
Svar fra Edson Moreira - Director of Rooms den 9. aug. 2023
Dear Rayyan,Thank you for your great scores after your recent stay with us.Your contribution is very much appreciated.Regards,

6/10 – Grei

Jeetan

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Great hotel in a prestigious area. Clean and pleasant, expected for the cost of the booking. brilliant bar staff all around. poor general staffing from the porter to back of parking. Unpleasant on both ends and poor checking in staff. no excitement even though stating for purpose of staying. Hotel was great but lacked an experiance purely down to attention of detail from staff, across the board. great facility, eventually for parking car on site. Would only stay again because of the neat and tidy hotel and location. I have stayed at many 5 star hotels across the mayfair and surrounding area and have never left a review, purely because I don't have time to leave one. overall was disappointing but could've been an off day.
Bodde her 1 natt i juli 2023
Svar fra Edson Moreira - Director of Rooms den 17. juli 2023
Dear Jeetan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion, so please accept my sincere apologies and rest assured that I will share your scores with the hotel team.We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 – Dårlig

Juan

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2023
Svar fra Edson Moreira - Director of Rooms den 15. juli 2023
Dear Juan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regarsd,

6/10 – Grei

Omar

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Meh
Bodde her 6 netter i juni 2023
Svar fra Edson Moreira - Director of Rooms den 4. juli 2023
Dear Omar,Thank you for choosing to stay with us at The Biltmore Mayfair London.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 – Utmerket

Edward

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location
Bodde her 4 netter i juni 2023
Svar fra Edson Moreira - Director of Rooms den 20. juni 2023
Dear Edward,Thank you for your amazing support scoring us 5 out of 5.Your support is greatly appreciated and we hope to see you soon at our property.Regards,

6/10 – Grei

Laila

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023
Svar fra Edson Moreira - Director of Rooms den 18. juni 2023
Dear Laila,Thank you very much for taking the time to share your feedback with us after your recent stay. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 – Utmerket

Amir

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing hotel
Bodde her 4 netter i juni 2023
Svar fra Edson Moreira - Director of Rooms den 11. juni 2023
Dear Amir,Thank you for your great review and scores after your recent stay with us.We are thrilled that you enjoyed your stay and we are looking forward to welcoming you back to our property.Warm regards,

2/10 – Forferdelig

Tsim

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I log a compliant
Bodde her 9 netter i april 2023
Svar fra The Biltmore team. den 1. mai 2023
Dear Tsim,Thank you for your feedback and if you could kindly advise where did you log your complaint so we can follow up.Regards,

10/10 – Utmerket

Philip

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Just Amazing!
Bodde her 3 netter i april 2023
Svar fra Edson Moreira - Director of Rooms den 18. apr. 2023
Dear Phillip,Thank you for your great scores and feedback after your recent stay with us at The Biltmore Mayfair London.We really appreciate your support.Warm regards,

10/10 – Utmerket

robert

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything you want in a luxury hotel. Large nicely appointed rooms, great service and wonderful breakfast with outstanding staff.
Svar fra Edson Moreira - Director of Rooms den 23. mars 2023
Dear Robert,Thank you for taking the time to share your wonderful feedback with us after your recent stay at The Biltmore Mayfair.We are thrilled that you enjoyed our luxury hotel and rooms with our outstanding team.We are looking forward to welcoming you back soon.Warm regards

2/10 – Forferdelig

Juergen

Bodde her 2 netter i mars 2023
Svar fra Edson Moreira - Director of Rooms den 10. apr. 2023
Dear Juergen,Thank you for sharing your scores with us, If you would like to give us some more information about your stay, that would help us to improve our services and product.Warm regards,

4/10 – Dårlig

martina

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property unfortunately had an incident where my children and I encountered a half clothe couple on the couches in front of the elevator at 7 am while on our way to breakfast. Really taken aback by that.
Bodde her 2 netter i februar 2023
Svar fra Edson Moreira - Director of Rooms den 6. mars 2023
Dear Martina,Thank you for your feedback after your stay with us and please accept our apologies for the inconvenience encountered during your stay. Your feedback was shared with our security team.I hope this won't deter you from staying with us in the future.Best regards,

10/10 – Utmerket

Anastasia

Bodde her 1 natt i januar 2023
Svar fra Edson Moreira - Director of Rooms den 6. mars 2023
Dear Anastasia,Thank you for your amazing scores, we really appreciate your support.Warm regards

10/10 – Utmerket

ANNETTE

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location! Comfortable beds and tasty breakfast.
Bodde her 2 netter i januar 2023
Svar fra Edson Moreira -Director of Rooms den 6. mars 2023
Dear Annette,Thank you for taking the time to share your 5 out of 5 review with us. We are thrilled that you enjoyed our location, comfortable beds and tasty breakfast.We are looking forward to welcoming you back to our property.Regards,

8/10 – Bra

Abdolkarim

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean, friendly staff, good location

10/10 – Utmerket

Deniz

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Gayet güzel bir konaklama oldu Londra daki evim diye bilirim bu otele
Bodde her 3 netter i desember 2022
Svar fra Edson Moreira den 3. jan. 2023
Dear Deziz,Thank you for your amazing feedback and scores after your recent stay.Your support is very much appreciated.Regards

10/10 – Utmerket

frederico og petrolina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best location, it is a very nice hotel, great bar, restaurant, fitness center, all. I loved and I will stay again
Svar fra Edson Moreira - Director of Rooms den 4. nov. 2022
Dear frederico,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

10/10 – Utmerket

Hang Yee

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location is good. Quick check in and check out.
Svar fra Edson Moreira - Director of Rooms den 4. nov. 2022
Dear Yee,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

2/10 – Forferdelig

Zoe

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i oktober 2022

10/10 – Utmerket

HUI-TING

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
一般延遲退房是不可能的，但是飯店竟然非常大方的同意了。為門僮Peter 到行李員都非常親切而周到，bar的調酒非常好。 房間內提供的杯子是水晶杯，非常有品味
Bodde her 4 netter i oktober 2022
Svar fra Edson Moreira - Director of Rooms den 4. nov. 2022
Dear Hui-Ting,Thank you for taking the time to share your great feedback with us after your recent stay.We hope to welcome you back soonRegards

10/10 – Utmerket

David

Bodde her 6 netter i oktober 2022
Svar fra Edson Moreira - Director of Rooms den 4. nov. 2022
Dear David,Thank you for your great scores after your recent stay.We hope to welcome you back soon again.Regards,

8/10 – Bra

Yurilyn og Santo Domingo

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I liked the extra services provide: concierge massage I didn’t like the food at the restaurant and didn’t like the food and beverage provided in room freidge.
Bodde her 6 netter i september 2022
Svar fra Edson Moreira - Director of Rooms den 4. nov. 2022
Dear Yurilyn,Thank you for taking the time to share your feedback with us. I am pleased to read that you enjoyed our extra services, especially provided from the concierge.Rest assured that I have shared your message with our team so we can improve our product and service.Best regards,

10/10 – Utmerket

Laila

Bodde her 4 netter i september 2022
Svar fra Edson Moreira - Director of Rooms den 4. nov. 2022
Dear Laila,Thank you for your great scores.We really appreciate your support.Regards,

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
hotel confortável e bem localizado
Quarto não condizente com o comprado pelo site. Havíamos escolhido um quarto espaçoso e ao chegarmos vimos que o quarto não correspondia com o escolhido(pelas fotos e metragem). Tivemos que trocar e pagar a diferença. Atendimento fraco no café da manhã. Ficávamos esperando meia hora para trazerem uma xícara de chá e uma de café. No mais o quarto em que ficamos foi muito confortável e limpo e banheiro também. Localização muito boa. Recepção tinha atendentes bem atenciosos. No geral, gostamos.
Bodde her 3 netter i september 2022
Svar fra Edson Moreira - Director of Rooms den 4. nov. 2022
Prezado cliente,Obrigado por ter escolhido The Biltmore Mayfair para sua estadia em Londres.Fico feliz em saber que no geral gostaram do nosso atendimento e quartos. Tambem agradeco pelos comentarios sobre o atendimento no restaurante, e o dividirei com todo o time para melhorarmos.Espero que tenhamos o prazer de reve-los em breve.Agradeco

10/10 – Utmerket

Dan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2022
Svar fra Edson Moreira - Director of Rooms den 4. nov. 2022
Dear Dan,Thank you for your great scores after your recent stay.We really appreciate your support.Regards,

10/10 – Utmerket

Marcos og The Woodlands

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room that was provided had some issues in the bathroom( things happen), but the staff was very responsive and change the room with an upgrade, that is the kind of service that you expect when you stay in a hotel like this.
Bodde her 4 netter i september 2022
Svar fra Edson Moreira - Director of Rooms den 4. nov. 2022
Dear Marcos,Thank you for sharing your valuable feedback with us.I am pleased to read that despite you faced an issue, our team reacted promptly and made it right.We hope to have the pleasure to welcome you back soon.Regards,

6/10 – Grei

Peter

Bodde her 2 netter i september 2022

10/10 – Utmerket

Bassam

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property in beautiful, central location. The property itself was located in a stunning, peaceful, and quiet neighborhood and was a very short walk from all the best areas in London. We really enjoyed our stay here and will definitely be back.
Bodde her 4 netter i september 2022
Svar fra Edson Moreira - Director of Rooms den 4. nov. 2022
Dear Bassam,Thank for sharing your beautiful review after your recent stay with us at The Biltmore Mayfair. We are thrilled that you enjoyed our great property and central location.We hope to have the pleasure to welcoming you back soon. Warm regards,

10/10 – Utmerket

Daniel og Ottawa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2022

10/10 – Utmerket

mariel Cecilia

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente!!
Bodde her 2 netter i august 2022

10/10 – Utmerket

Cynthia

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Biltmore Mayfair-hope to return
The staff was wonderful. They were ready to answer any questions about locations and restaurants. I especially was very impressed with the servers and staff at breakfast every morning.
Bodde her 5 netter i august 2022

4/10 – Dårlig

T

Bodde her 1 natt i august 2022