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Anmeldelser av PREMIUM EXCEL 3 SOVEROM PENTHOUSE

PREMIUM EXCEL 3 SOVEROM PENTHOUSE
London, England

Anmeldelser

5,4
Rangering på 10 − Utmerket. 1 av totalt 3 anmeldelser." "
Rangering på 8 − Bra. 0 av totalt 3 anmeldelser." "
Rangering på 6 − Grei. 0 av totalt 3 anmeldelser." "
Rangering på 4 − Dårlig. 1 av totalt 3 anmeldelser." "
Rangering på 2 − Forferdelig. 1 av totalt 3 anmeldelser." "

6,8/10

Renhold

6,0/10

Personale og service

8,0/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

Anmeldelser

2/10 – Forferdelig

Tim B.

Likte ikke: Renhold
Avoid this listing
Where to begin. Communication was lacking from the start. Even up to within 2 hours of checking in I had no email detailing check in process. I emailed several times and finally got a response. That should have been the first red flag. We arrived to the stated check in location only to find out that the address given to us wasn’t even the correct building this apartment was listed at. Major red flag. Finally received a call from the manager of this apartment. He met us outside the wrong apartment building. 2nd major red flag was that our apartment wasn’t ready due to some malfunction and that we would need to stay in a hotel for the night. That bit of information should have been given to us well before our check in time. The property manager took us next door to a hotel and proceeded to get us 2 rooms for 7 people. 2 rooms. 7 adults. Very unacceptable. We ended paying for 3 rooms because the property manager refused to do the right thing and provide rooms for us. I will say the hotel, Good Hotel, could not have been more helpful and accommodating. Much more so than the property
Bodde her 8 netter i juni 2023
Svar fra VrboOwner den 23. jan. 2024
We are sorry that you feel this way. Talking about communication, Your reservation was for 4 persons, it would have been massively helpful for our preparation if you had been honest and communicated to us that there will be 7 persons in your team and not 4 which you mentioned and paid for. Red flag. We are happy to have hosted you all for the remainder of your stay notwithstanding. Many thanks

10/10 – Utmerket

Samantha E. og Ohio, United States

Likte: Renhold
Unbelievable view
Ninth floor apartment, overlooking the Thames… Could’ve stayed in the apartment all day looking out the window, rather than touring London! Tesco, coffee, and restaurants right by the apartment
Bodde her 6 netter i september 2022

4/10 – Dårlig

Verifisert reisende

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The property we got was not the one we booked. It was on the 5th floor and looked out onto other flats. It was fine, but it was not a penthouse with water view. We were told the flat we booked still had guests in it and wouldn't be free until the next day. This is the second time the same property letter has done this to us. I didn't realise it was the same people this time, otherwise I wouldn't have booked it with them.
Bodde her 5 netter i januar 2020