Dobbeltrom – deluxe, 1 dobbeltseng | Strykejern/-brett, wi-fi (inkludert) og sengetøy
Sjekk tilgjengelighet

Anmeldelser av OYO TamTam Acton Hotel

2.5 out of 5
OYO TamTam Acton Hotel
311 Uxbridge Road, Acton, London, England

Anmeldelser

6,2
Rangering på 10 − Utmerket. 17 av totalt 119 anmeldelser." "
Rangering på 8 − Bra. 37 av totalt 119 anmeldelser." "
Rangering på 6 − Grei. 30 av totalt 119 anmeldelser." "
Rangering på 4 − Dårlig. 13 av totalt 119 anmeldelser." "
Rangering på 2 − Forferdelig. 22 av totalt 119 anmeldelser." "

6,4/10

Renhold

5,6/10

Personale og service

6,6/10

Fasiliteter

6,2/10

Overnattingsstedets bygg og tilstand

5,0/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Srishti

Bodde her 6 netter i januar 2022

2/10 – Forferdelig

Karen

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
NEVER BOOK A OYO HOTEL
From when I booked this hotel on 17.6.21, it was a total nightmare. I had questions to ask the hotel & I could never get through to them. I tried to contact them the night before my arrival because I knew I needed a code to get into the property which I hadn’t received. I emailed them (it was difficult to do even this as they only had set questions I could ask them previously so I had to contact hotels.com to do even this!). An email came back from them at 9.15pm advising me it would be send me the code the following day. By 2.30pm on the day of arrival, I still had not received it (booking in, I was advised was anytime between 3pm & midnight, on an email when I booked it), so I phoned them & spoke to Ahmed (the only time I managed through to get the hotel). I said my arrival time would be between 8pm & 9pm. He said I didn’t need a code. He said that would be ok. There is someone there 24/7. There would be someone to let me in. That was a blantant lie. I turned up at 8.25pm. From thereonin,, it was the worse experience I have ever had to trying to get into the property. There was no one from the property to let me in. I tried the 3 phone numbers I had from the property & no one answered. I tried calling hotels.com & phoned 8 times in total. Each time, they said they would put me through to another department but kept getting cut off. I asked the person I spoke to, to call me back but they didn’t. By 12.44am, they found another hotel for me after 1hour 21 mins of being on call
Bodde her 3 netter i juni 2021
Svar fra Katey den 7. juli 2021
Hi, Karen! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Katey

10/10 – Utmerket

Juman

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 11 netter i juni 2021
Svar fra Leo den 30. juni 2021
Hi, Juman! Thank you for being with us. Looking forward to your continued love and support. Regards, Alex

2/10 – Forferdelig

Czanya

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Awful, dont even both with oyo or hotels.com
Well, i didnt even stay there, hotels.com wouldnt let me cancle the room then he took my money, and then proceeded to call me guranteeing a refund and i am yet to recieve it, he changed his number on the acton page so there was no way of contacting him. Disgusting service i wont be useing oyo or hotels.com again.
Bodde her 2 netter i juni 2021
Svar fra Walter den 8. juni 2021
Hi, Czanya. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Walter

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The property could be cleaned up a bit but my room did have a balcony which was nice. There are no staff in the hotel but they are just a text/phonecall away and very helpful.
Bodde her 2 netter i mai 2021
Svar fra Jim den 29. mai 2021
Hi, thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Jim

2/10 – Forferdelig

James

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
NEVER EVER use this hotel, DONT DO IT TO YOURSELF
This is the WORST hotel I have ever "tried to" stay at. DO NOT BOOK here. I arrived in the freezing cold (it was snowing and -1 degree outside), and was let into the extremely dirty hallway by another customer also trying to check-in. There is no reception, just a number written on a piece of paper inside the hallway. This number does not answer ever. Neither of us could contact the person to come. There was a separate number to contact OYO, which is the parent company of the hotel chain. When I called this number I got through to the "Reception Centre" of OYO. I was told by the person that worked there (it seemed there was only one) that it was impossible to contact the person in charge of this hotel and that they were sorry but there was nothing they could do. I booked the hotel for 10 nights and the person in the reception centre told me he was unsure if I would be able to check-in on any day. He offered to book me a hotel nearby but said that OYO could not cover it and that I would have to pay for it myself. I then contacted hotels.com booking centre and after FOUR hours of sitting in the disgusting cold hotel hallway I was finally placed into another hotel nearby. DONT USE THIS HOTEL. Its cheap but its not worth it. I dont even know why it is listed on hotels.com.
Bodde her 10 netter i februar 2021
Svar fra Justin den 20. feb. 2021
Something like this should not have happened, James. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Justin

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A risky gamble with OYO Acton
Had made a reservation but was not able to check in. An initial email was sent, with a faulty booking ID and upon calling customer service many times, OYO representatives stated the booking was not found on its database. I would not recommend OYO Acton to anyone.
Bodde her 11 netter i januar 2021
Svar fra Leo den 4. feb. 2021
Hi, we never want any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Rubish
It woz crap as cud not stay there they never sent correct info 2 access da premises
Bodde her 2 netter i januar 2021
Svar fra Bella den 23. jan. 2021
We are sorry to hear about your experience, Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Bella!

2/10 – Forferdelig

justin

Bodde her 1 natt i januar 2021
Svar fra Marie den 12. jan. 2021
Hi, Justin! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 – Forferdelig

Fernanda

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 14 netter i oktober 2020
Svar fra Barbara den 15. mai 2021
Hi, Fernanda! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

2/10 – Forferdelig

Elizabeth og Corby

Forretningsreisende
I’m very disappointed by your behaviour You took my money and did not bother to provide me with accommodation There was no one to receive me and I waited for 2 hours only to be told that I was not booked This came as a shock to me as I had a confirmation text A young tried everything to help me even giving the manager all the details of my booking The manager said he was not going to give me a room as I was not on his computer list I talked to one of your agents who kept me waiting for a hour and a half and I never hear from him again It took me 2 hours to find alternative accommodation So please return my money back and don’t ask me how my stay was It’s sickening to treat people like that I didn’t deserve that
Bodde her 1 natt i september 2020
Svar fra Ammy den 12. sep. 2020
Hi, Elizabeth! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2019
Svar fra Ammy den 17. feb. 2020
Hey, Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

8/10 – Bra

atsushi

Forretningsreisende
Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
入室前に悩む
フロントが無いので、メールで入室の仕方が送られる。説明不足でやり方に慣れて無いと苦戦する。破損してる備品がいくつか有り。
Bodde her 1 natt i januar 2020
Svar fra Ammy den 26. jan. 2020
Thanks for sharing this, Atsushi! We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

6/10 – Grei

Tsz Yi Bella

Reiste med en gruppe
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
要打電話要求才會打掃房間 衛生情況一般 隔音差 經常聽到怪聲 離地鐵站遠
Bodde her 12 netter i juli 2019
Svar fra Ammy den 26. jan. 2020
Hi, We sincerely regret the experience you have been through. Thanks for bringing this to our notice now and we shall work upon your feedback to ensure a pleasant stay with us in the future. Regards, Ammy.

6/10 – Grei

Priscella

Likte: Romkomfort
Likte ikke: Renhold
Bodde her 2 netter i desember 2019
Svar fra Ammy den 3. jan. 2020
Hi, Priscella! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

10/10 – Utmerket

Niall

Bodde her 6 netter i desember 2019
Svar fra Barbara den 15. mai 2021
Thank you for the wonderful comment, Niall! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Barbara

6/10 – Grei

Gina Cristina

Reiste med familie
Likte ikke: Renhold og personale og service
Bodde her 7 netter i november 2019
Svar fra Ammy den 3. jan. 2020
Hi, Gina! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ammy.

6/10 – Grei

Taysseer

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 5 netter i desember 2019
Svar fra Ammy den 3. jan. 2020
Sincere Apologies, Taysseer! We are disappointed to see that our guest is dissatisfied with our services, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Ammy.

6/10 – Grei

Verifisert reisende

Likte ikke: Personale og service
You get what you pay for
I would have liked to know it was self check in , no reception, no housekeeping before being advised the night before arrival
Bodde her 8 netter i november 2019
Svar fra Ammy den 3. jan. 2020
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

2/10 – Forferdelig

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Constant noise from busy street and guests throughout the night, poor communication from owner regarding self serve check in.
Bodde her 1 natt i november 2019
Svar fra Ammy den 3. jan. 2020
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

6/10 – Grei

teoman

Likte ikke: Renhold, personale og service og romkomfort
Bodde her 5 netter i november 2019
Svar fra Ammy den 3. jan. 2020
We are sorry to disappoint you, Teoman! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ammy.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2019
Svar fra Ammy den 3. jan. 2020
Hey, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was bad....................................
Bodde her 3 netter i november 2019
Svar fra Ammy den 3. jan. 2020
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i november 2019
Svar fra Ammy den 3. jan. 2020
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

2/10 – Forferdelig

Verifisert reisende

Bodde her 3 netter i november 2019
Svar fra Ammy den 3. jan. 2020
Sincere Apologies. We are disappointed to see that our guest is dissatisfied with our services, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Ammy.

2/10 – Forferdelig

Emran

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
In total I stayed in this room for nine nights. This booking was for seven nights and then I had a booking for another two nights in the same room. On the last morning of this booking the housekeeper cleaned my room when I was out because I had another two night stay. When she cleaned my room the cup and saucer and spoon was removed from my room and only the bowl was left behind. This was meant to be an insult as I heard from others.
Bodde her 7 netter i november 2019
Svar fra Ammy den 3. jan. 2020
Hey, Emran! Sorry for the inconvenience caused. We would like to turnaround this experience for you. Just give us another chance to delight you with our services. Wish you a wonderful day ahead. Regards, Ammy.

2/10 – Forferdelig

Emran

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The housekeeper was purposely talking on the phone outside my room to disturb me when I was sleeping. I said to the housekeeper kindly that I was being disturbed by this and so the housekeeper went someone else but then returned back and started talking on the phone again directly outside my room in order to try and get me agitated. Very unpleasant stay because of the housekeeper.
Bodde her 2 netter i november 2019
Svar fra Ammy den 3. jan. 2020
We are extremely sorry for the unpleasant experience you had with us, Emran! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one :) Regards, Ammy.

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Will definitely stay again. The room was excellent and very private
Bodde her 4 netter i november 2019
Svar fra Ammy den 3. jan. 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

2/10 – Forferdelig

Elroy

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Horrible Experience
Horrible experience. Room not as advertised. Misleading pictures which they clearly got from a catalog. En-suite deluxe. Yeah right. In order to sit on the toilet seat you have to place your feet in the shower, that's how cramped and small the 'en-suite- bathroom is. Cleaners no-where to be found during my stay there. Had to buy cleaning products to deal with the situation. Hotels.com were useless as well as the owner of the establishment - voiced my concern and dismay but no response at all.from the owner and follow up from Hotels.com to see if the matter had been dealt with. If you want peace and quiet, forget it, your neighbors if they talk loud you will hear them as if you're in the same room as them. 1/10
Bodde her 6 netter i november 2019
Svar fra Ammy den 3. jan. 2020
Hey, Elroy! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i november 2019
Svar fra Ammy den 3. jan. 2020
Hey, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

10/10 – Utmerket

Edward

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i oktober 2019
Svar fra Ammy den 3. jan. 2020
Hey, Edward! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
excellent
great experience, the owners were very understanding and the room was clean and decent.
Bodde her 1 natt i november 2019
Svar fra Ammy den 3. jan. 2020
Hey, Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ammy.

10/10 – Utmerket

Samsam

Bodde her 1 natt i oktober 2019
Svar fra Barbara den 15. mai 2021
Hi, Samsam! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Barbara

6/10 – Grei

Verifisert reisende

Likte: Romkomfort
Likte ikke: Renhold og personale og service
Bodde her 8 netter i juli 2019

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room was very clean and spacious. Had kettle, microwave, refrigerator and a TV in the room, which was great. Bathroom was a bit small but did the job. Check in was easy enough once we had all the details, but I think check in instructions should be presented a bit clearer on the confirmation email. Overall, it was great for what we needed for a one night stay, fairly close to Acton Town tube station and right next to a Wetherspoons where we got a lovely breakfast in the morning. Would recommend this hotel for someone who is looking to stay for one or two nights in London.
Bodde her 1 natt i juni 2019

8/10 – Bra

Verifisert reisende

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2019

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Bodde her 2 netter i mai 2019

10/10 – Utmerket

Ian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2019

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Das ganze Zimmer hat nach Toilette gestunken. Die Teppichböden sind total dreckig und das Badezimmer ist so klein, dass man sich quer auf die Toilette setzen muss. Außerdem liegt das Hotel an einer viel befahrenen Straße, sodass man vor lauter Lärm kaum schlafen kann.
Bodde her 2 netter i april 2019

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
Pas de réception ni de personnel. Sur un séjour de 7 nuits, le ménage n'a pas été fait une seule fois. Seules les poubelles ont été vidées 2 fois dans la semaine mais pas de renouvellement de gel douche.
Bodde her 7 netter i april 2019

8/10 – Bra

Emran

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2019

4/10 – Dårlig

Verifisert reisende

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
It has potential to be a good hotel however my experience was pretty poor. - we didn’t recieve any email to inform us that there was no reception which meant we were stood outside for over 2 hours (nobody would answer the number provided or the door). I believe we phone over 50 times until they answered. - our room was on the top floor, number 3, which was fine until it got to night time and we were trying to sleep with the sound of which we thought was a hairdryer or something - we later realised it was the boiler or whatever it is that makes noise every time someone in the building flushes the toilet or runs a tap. - the bathroom is tiny and on the second day of the stay we realised there must be bad plumbing issues when POO started coming up the sink!! ( I kept a video to complain further). - the bed also had a couple stains and dipped a lot in the middle. Only good point I can think of is that it is a short walk to the underground. Overall I would definitely NOT recommend anyone to stay here.
Bodde her 3 netter i februar 2019

8/10 – Bra

Verifisert reisende

Likte: Romkomfort
Decent stay for the price
Wasn’t sure what to expect given all the bad reviews from this place, but with the cheap price that I paid the room was fine! Given there’s no reception, enquires have to be called to on a mobile number which can be a hassle. Apart from some mould above the shower, the room was fairly clean and pretty comfortable. No problems!
Bodde her 3 netter i februar 2019

6/10 – Grei

Verifisert reisende

Likte: Renhold og romkomfort
Likte ikke: Personale og service
Bodde her 1 natt i januar 2019

6/10 – Grei

M

Likte ikke: Renhold
The location of your hotel is perfect. It wasn' any problems with check in and electronic keys. The bathroom is clean and nice. The room carpet is damaged but there is wasn't any harm as I used that room to sleep there at night time. During my visit rubbish removed and towel was changed ones. I don't like to hurt anybody, but I would like to say, that I wasn't happy with the quality of linen. It was quit poor. There is was somebody's hair on my bed-sheet and duvet cover when I arrived. Also, towels wasn't washed properly, they had stains from previous users. So, I didn't use them. As I had business visit, I hadn't any possibility to tell somebody about it, as there is wasn't any staff members during morning and evening time.
Bodde her 4 netter i januar 2019

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold
The location of your hotel is perfect. The bathroom is clean and nice. The room carpet is damaged but there is wasn't any harm as I used it to sleep there at night time. I don't like to hurt anybody, but I would like to say, that I wasn't happy with the quality of linen. It was quit poor. There is was somebody's hair on my bed-sheet and duvet cover when I arrived. During that time the rubbish was taken off and towel was changed ones. But towels wasn't washed properly, they had stains from previous users. So, I didn't use them. As I had business visit, I hadn't any possibility to tell anybody about it, as there is wasn't any staff members during morning and evening time.
Bodde her 4 netter i januar 2019

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The hotel is very dirty and the carpet is very dirty with gum and floor towels made ugly and old and the same color distinction is in the wood when anyone walks the room very narrow and the bathroom is too tight and in the street a noise I could not sleep a voice. Hotel is not suitable for accommodation even if it is free. I recommend
Bodde her 4 netter i januar 2019

8/10 – Bra

Noel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great place to say any issue resolved straight away
Bodde her 3 netter i januar 2019

8/10 – Bra

Sara

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
In general, it was ok!
It was great staying and the room was clean, however it smells so bad, they don’t clean the room if we didn’t ask for, the window was locked and we couldn’t open it to get the smell out. Towels, mugs, garbage, and paper towels were not served if we didn’t ask for it. I wish they had everything brought from there side not mine, that I would have gave a good review. Also, the area was closed to everything by bus.
Bodde her 8 netter i januar 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 1 natt i januar 2019