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Anmeldelser av Novotel London Heathrow Airport - M4 Jct 4

4 out of 5
Novotel London Heathrow Airport - M4 Jct 4
Cherry Lane, Junction 4m4, West Drayton, England

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 323 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 389 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 157 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 74 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 58 av totalt 1001 anmeldelser." "

8,2/10

Renhold

8,0/10

Personale og service

7,6/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

6,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Abdulkadir Omar

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 20 netter i juli 2019
Svar fra A den 15. aug. 2019
Thanks for staying with us. We appreciate your feedback!

2/10 – Forferdelig

Pål

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Tragisk plass
Kom der den 27/12 og ville betale for en natt ekstra. Dem sa det var Ok. Ble kastet ut den 30/12. Da kunne dem ikke hjelpe. Busser/biler står utenfor og tuter å folk skriker
Bodde her 3 netter i desember 2018

8/10 – Bra

Stian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotell
Et av få ledige hoteller i London denne dagen, ankom midt på natten, og såg lite av hotellet, men servicen var bra og rommet rent og ryddig, lite støy selv om det var nærme flyplassen. Resepsjonsområdet koselig.
Bodde her 1 natt i desember 2018

6/10 – Grei

Harpreet Singh

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Da jeg bestilte hotellet stod det gratis parkering. Men på hotellet fikk jeg vite at det er feil og måte betale 24 pound i tillegg. Hjalp ikke å snakke med betjeningen. Små toalett i rommet og rundt badekaret var det rust og mugg. Jeg har bodd på mange andre Novotel hoteller i Europa og ellers i verden, men denne skuffet meget. Hotelrommene trenger stor oppgradering.
Bodde her 2 netter i september 2018

6/10 – Grei

Thu Nguyen

Bodde her 2 netter i august 2018

4/10 – Dårlig

Arfan

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 6 netter i juli 2018

6/10 – Grei

Iselin og Norge

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Greit hotell for ei natt
Fint hotell med koselig bar, god frokostrestaurant. Supert personale som møtte oss ved innsjekk, hjalp gladelig til med taxibestilling, lånte bort adapter. Svært harde senger, sov ikke særlig godt...
Bodde her 1 natt i juni 2018

2/10 – Forferdelig

Wilhelmus van

Bodde her 1 natt i april 2022

2/10 – Forferdelig

Sarah

Bodde her 1 natt i april 2022

2/10 – Forferdelig

Frances

Reiste med familie
Likte ikke: Personale og service
Get your UK act together Hotels.com
Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service
Bodde her 2 netter i november 2021

2/10 – Forferdelig

Daniel

Bodde her 1 natt i november 2021

2/10 – Forferdelig

Lems

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Great hotel but sadly my room had a blocked toilet
Bodde her 2 netter i november 2021

2/10 – Forferdelig

Rasan

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
Bad hotel
I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life
Bodde her 4 netter i november 2021

4/10 – Dårlig

Parveen

Bodde her 2 netter i november 2021

2/10 – Forferdelig

John

Likte ikke: Renhold, personale og service og romkomfort
No transfer shuttle available as promised
Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested.
Bodde her 1 natt i november 2021

4/10 – Dårlig

Belaid

Reiste med familie og små barn
Likte ikke: Fasiliteter
un hotel moins de 4 etoiles
Bodde her 1 natt i november 2021

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service.
Bodde her 1 natt i november 2021

10/10 – Utmerket

melissa

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Legoland stay
Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night.
Bodde her 2 netter i mai 2021

6/10 – Grei

Ana

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
There wasn’t enough pillows, milk, sugar and there was no way to contact the reception.
Bodde her 1 natt i juni 2021

8/10 – Bra

Mark

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pleasant and friendly.
The food was a little pricey for what we got but it was good quality, the breakfast made up for it though, it is a quiet Hotel and looks well maintained, staff were very helpful and always with a calm friendly manner, a good Hotel indeed.
Bodde her 1 natt i juni 2021

8/10 – Bra

Raymond

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Heathrow Airport stay
Good stay very busy on the Bank Holiday weekend especially at breakfast Ideal place to stay and catch the train into london Only down side is parking at the hotel should be included in the price of the stay
Bodde her 5 netter i mai 2021

2/10 – Forferdelig

Philip

Reiste med familie
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not good
No social distancing enforced by staff. No attempt to accommodate my requirements by email or in person at the hotel. Room was in poor state. We stayed for 2 nights and no tea/coffee/milk were replenished. We used the WhatsApp to request more and also an extra towel and then 2 hours later had to go reception to ask as nothing turned up. A real shame as we had stayed at Novotel Excel a few times and had great experiences.
Bodde her 2 netter i mai 2021

2/10 – Forferdelig

Verifisert reisende

Bodde her 1 natt i mai 2021

4/10 – Dårlig

Verifisert reisende

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold
bed sheets, towers even toilet papers haven't change until complain
Bodde her 11 netter i mai 2021

10/10 – Utmerket

Charlotte

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2021

6/10 – Grei

Nicholas

Forretningsreisende
Likte: Personale og service
Bodde her 1 natt i mai 2021

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good enough
Ok
Bodde her 1 natt i mai 2021

8/10 – Bra

Naheed

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2021

8/10 – Bra

Emelita og Central London

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room is very clean and and the room lay out is nicely planned especially the built in furnitures and the ambiance of the place is amazing with nice view outside. I highly recommend to friends and family.
Bodde her 1 natt i januar 2021
Svar fra AS den 27. jan. 2021
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 – Bra

Verifisert reisende

Forretningsreisende, Reiste med familie
فندق عادي جدا بس قريب من المطار وهذا الي يميزه والبركنج بفلوس والغرفه عاديه جدا فيها ثلاجه وكاويه كباقي الفنادق العاديه
Bodde her 1 natt i januar 2021
Svar fra AS den 27. jan. 2021
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

10/10 – Utmerket

Susie

Bodde her 1 natt i oktober 2020
Svar fra AS den 27. jan. 2021
We very much appreciate your feedback regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2021
Svar fra AS den 13. jan. 2021
THANK YOU FOR YOUR REVIEW

10/10 – Utmerket

Dharmendra

Bodde her 14 netter i desember 2020
Svar fra AS den 29. des. 2020
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

2/10 – Forferdelig

Lorena

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2020
Svar fra AS den 25. des. 2020
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

4/10 – Dårlig

Shirley

Reiste med familie
Likte ikke: Personale og service
Reviews not permitted if negative.
My trip was cancelled due to the Pandemic. When I booked I used my Tescos clubcard vouchers. I lost them all because Novotel wouldn't give a refund. I never asked for the Pandemic but Novotel were unreasonable. I will not use them again or recommend. Very disappointed
Bodde her 1 natt i november 2020

10/10 – Utmerket

Varinder

Bodde her 1 natt i november 2020
Svar fra AS den 23. des. 2020
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

10/10 – Utmerket

Naomi

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2020
Svar fra AS den 17. nov. 2020
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

6/10 – Grei

Gerard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
COVID - no social distancing & optional face masks
Room was okay, nothing special but including breakfast good value for money. Very worrying was the disregard for mandatory face coverings in the lobby and particularly restaurant area in the morning. Self service restaurant with residents moving around freely with no regard for social distancing and some not wearing face masks. At no stage did staff remind the guests
Bodde her 1 natt i oktober 2020
Svar fra AS den 25. des. 2020
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

10/10 – Utmerket

Breeanna

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Used it to picked up a friend from the airport, large well appointed room, clean and comfy. Everyone was handling never Covid 19 procedures very well. Roomservice was great. Very easy and quick to get to the airport.
Bodde her 1 natt i oktober 2020
Svar fra AS den 17. nov. 2020
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 – Bra

Yvonne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pleasant stay. Staff very friendly. Comfortable room. In the light of covid , the hotel and staff did an amazing job. Only draw back to this hotel is you have to pay for the car park, as we were guests , you would expext the parking to be free . This was not pointed out at the time of booking.
Bodde her 1 natt i oktober 2020
Svar fra AS den 28. okt. 2020
Thank you for your review. I am so pleased that you enjoyed your stay with us. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. Car park charges are similar to all the hotels around Heathrow. Prices are mentioned about the car park with an asterisk symbol on all the websites. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was good. But please be aware if you are taking your car as the parking is £12 per day, even if you are just staying for the night as we checked in at 9pm and left 8am next morning.
Bodde her 1 natt i oktober 2020
Svar fra AS den 20. okt. 2020
Thank you for taking the time to review our hotel. We appreciate you leaving us a rating and we hope to welcome you back again soon. Car park charges are similar to all the hotel around Heathrow. Kind Regards, Agnello

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2020
Svar fra AS den 20. okt. 2020
Thank you for taking the time to review our hotel. We appreciate you leaving us a rating and we hope to welcome you back again soon. Kind Regards, Agnello

2/10 – Forferdelig

Rey og London

Forretningsreisende
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Dirty. Made us wait 1 hour to check in at 5pm. Room was not cleaned. Toilet room had not been cleaned and had poo in the bowl. When the manager came he flushed the toilet and said it’s okay know I had to make him clean the whole room absolutely disgusting. Staff can barley speak English and rude. Not anywhere close to the executive room that I paid for. Will never use this Hotel again.
Bodde her 1 natt i oktober 2020
Svar fra AS den 13. okt. 2020
Dear Mr Rey, Thank you for your review. First of all, I am sorry that your stay was not up to your expectations. We checked our CCTV and concluded that your check in was done within 5 minutes, the delay was due to your car park payment. When you reported about the cleanliness of your toilet, our team member did come to your room however no one opened the door. When manager did come to your room, he asked to give couple of minutes to get the chemicals to clean the toilet which was cleaned in no time. Furthermore one of the occupants in your room were seen entering in the back areas of the hotel where he was not supposed to be. He was warned once and seen again during the late hours of the day. Nevertheless, We have already given amenities which were given to the same occupant in the room as form of compensation. Welcome letter was also given at check in explaining the limited services in the hotel due to Covid-19. Should you need to discuss any of this further, please do not hesitate to contact us. Kind regrards, Agnello Front Office Manager

6/10 – Grei

alastair

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stay was different due to the current pandemic situation. The room was not clean, surfaces dirty. Restaurant although trying to following government guidelines, tabled not cleaned and food not great.
Bodde her 4 netter i oktober 2020
Svar fra AS den 8. okt. 2020
Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice place today
Bodde her 1 natt i september 2020
Svar fra Fezan den 3. okt. 2020
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

Deanna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2020
Svar fra AS den 27. sep. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Sarah

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very comfortable stay
Kids have asked to go back it was such a comfortable stay! Great check in with friendly staff, Covid adaptations in room were fine, sofa bed was extremely comfortable, kids loved the twirly shower and the full English breakfast was delicious.
Bodde her 1 natt i september 2020
Svar fra AS den 27. sep. 2020
Thanks for staying with us. We appreciate your positive feedback, i will share with my team and i am sure they will be very happy

8/10 – Bra

Zainab

Bodde her 3 netter i august 2020
Svar fra AS den 27. sep. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

chloe

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2020
Svar fra AS den 31. aug. 2020
Thank you for taking time to share this review, it was a pleasure to have you as our guest and I am glad you had a pleasant stay with us. Please be assured that your review has been duly shared with the team. Having said that, I do hope we will have another opportunity to serve you again in the future. Best regards, Agnello Silveira

6/10 – Grei

Chris og Bridgend

Reiste med familie og små barn
Likte: Fasiliteter
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Dirty rooms , beds not made room bins wernt empty, sticky tables in reception ,rooms grubby carpets hall gruby. And insult to receiving parking charge of 12 pounds
Bodde her 1 natt i august 2020
Svar fra AS den 31. aug. 2020
Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is much appreciated and it assists us in making improvements to our services. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello