Dear Terje,Thanks for leaving us a review.Kind regards, Nicole

Dear Frank,Thanks for sharing a review with us. Unfortunately, we have to go based on the availability of the rooms, as you mentioned, if the requested room is not immediately available on the day of check-in, we are happy to make an immediate change as soon as it is available. Which usually happens the next day.Kind regards, Nicole

Dear Stephan,Thank you so much for sharing your score, we hope to welcome you back to our hotel.Kind Regards, Nicole

Dear Guest,Thank you for sharing your feedback, We are very sorry that there were problems with the air conditioning. We kindly remind you to let us know in the future that by having a tablet in reception we can see if it works well or not. However, we will take note of this issue.Kind Regards, Nicole

Dear Arild,Thanks for staying with us. We appreciate your feedback!Kind regards.Aretha

Dear Benedicte, Thank you for taking the time to leave a review. Kind regards Aretha

Dear guestThank you for sharing your experience with us and your high score.We do hope to welcome you again to Mornington Victoria in the near future.Andrey, the front desk

Thanks for staying with us. We appreciate your feedback!

Dear Guest, Thank you for your review. Please accept our apologies that we did not meet your expectations. We do hope that we will be able to welcome you to the hotel once again to receive another opportunity to provide a pleasant stay with us. Kind regards, Aretha

Thanks for staying with us. We appreciate your feedback!

Dear Guest, Thank you for taking the time to review your recent stay with us. We really appreciate your feedback and we are hoping to see you again in the future in our hotel! Kind regards

Dear Isabelle, Thank you kindly for taking the time to leave a review. We are pleased to read that you had a lovely stay and we will be looking forward in welcoming you to the hotel once again. Kind regards, Silvija

Dear Solvi, Thank you kindly for your review. We are glad to read that you had a pleasant stay with us and we will be looking forward in welcoming you to the hotel once again. Kind regards, Silvija

Dear guest Thank you for your review. We are very glad you have enjoyed your stay with us and we would be more than welcome to accommodate you again in Mornington Victoria during your next visit to London. Kind regards Andrey, the front office team member

Dear Vidar, Thank you for staying with us and for leaving your feedback, it is very important to us. We are sorry to hear that you found the room not big enough and did not find it very quiet. This I very important to us as we always want to improve our service. We are delighted to hear that you enjoyed our great location and are looking forward to welcoming you again to Mornington Victoria Hotel. Yours sincerely,

Dear Aleksander, thank you for taking the time to leave us this amazing review about your stay. We are glad that you enjoyed your stay. We hope to see you again here soon! Kind regards, Cristina Front Desk

Dear Frank, thank you so much for taking the time to leave us this amazing review. We are glad that you appreciated your stay with us. We hope to see you again here soon! Kind regards, Cristina Front Desk

Dear Camilla, thank you to let us this positive review. It is very important for us to have guest's feedback about their stay in our property. We are glad that you enjoy your stay and we hope to see you again soon! Kindest regards, Cristina

Dear Rune, thank you so much for your positive feedback about our hotel. We hope to see you again here soon! Kind regards, Cristina

Dear Kai, Thank you so much to write this nice review! Thanks for all the positive comment about our service, which is the most important for us. Also, regarding the room's size we do have different types of rooms in our hotel so if you will come back to visit us we will be more than happy to offer you a bigger room, that can completely meet all your needs. Kind regards, Laura

Dear Roger, thanks a lot for your feedback. We appreciate you review. Kings regards Velia

Dear Fin Langhelg, Thank you so much for the nice feedback. We hope to welcome you in our property again. Regards Zak.

Dear Anne-Lise, Thank you so much for your lovely feedback. We're glad that you enjoyed your stay with us and we hope to see you again in our property. Kind regards, Laura, Front desk member

Dear Mark,Thank you kindly for your review.We are quite surprised by your review considering you have indeed gave a rating of 8/10 on departure and even noted that you were happy during courtesy call and none of the issues noted have been addressed to us.My apologies that the hotel did not meet your expectations and we do kindly advise to voice any concerns to our front office team in the future as we are happy to resolve any problems that occur during the stay.Kind regards,Silvija

Dear Taylor Christine,Thank you for taking the time to share your experience with us. We appreciate your valuable feedback and are pleased to hear that you enjoyed our hotel’s location. Our team works hard to provide a convenient and comfortable stay for all our guests, and it’s great to know that our efforts were appreciated.We take all guest feedback seriously, and your positive comments motivate us to continue delivering exceptional service. If there’s anything else you’d like to share or if you plan to visit us again, feel free to reach out. We look forward to welcoming you back soon!Kind Regards,

Dear Edgar,Thank you kindly for your review.My apologies that the room size was the only drawback of your stay and I can assure that we do indeed have bedrooms of different sizes available in our property.My apologies that you experienced an issue with our AC system and we are looking to get that resolved shortly.Kind regards,Silvija

Dear Nuriye,Thank you for your feedback and the high score.We hope to welcome you again on your next visit to London.Kind regards Andrey, the front desk.

Dear LJUPCE,Thank you kindly for your review.My apologies that the room size did not meet your expectations however I would like to kindly note that room and bed sizes are indeed noted on room descriptions before booking to ensure the guests make the choice that will fit them best before making the reservation.Kindest regards,Silvija

Dear Abdul Samad,Thank you for taking the time to share your experience with us. We appreciate all feedback, whether positive or negative, as it helps us improve our services.We apologize that your stay did not meet your expectations. As you mentioned, we did not receive any specific issues during your stay, and unfortunately, you did not provide feedback upon departure. We take all guest feedback seriously, and we will investigate to ensure that we address any underlying issues.If there is anything else you’d like to share or discuss, please feel free to reach out to our front desk. We value your input and hope to have the opportunity to serve you better in the future.Thank you for choosing our hotel, and we hope to welcome you back soon.Sincerely,

Dear Connie,Thank you for your valuable feedback and for rating us 4 out of 5. We are glad to know that you had a good experience overall.However, we understand that there is always room for improvement. We would greatly appreciate it if you could provide us with more details about your stay. Your insights will help us enhance our services and ensure an even better experience for our future guests.We look forward to welcoming you back and striving to make your next stay a perfect one.Best Regards,

Dear Malini,Thank you for your feedback! We apologize that the room felt too small during your stay. We appreciate your honesty and will take this into consideration for future improvements. It’s interesting to note that despite this, you still gave us an 8/10 at check-out. We hope to create a more spacious experience for you next time!Kind Regards,

Dear Christina,Thank you for your kind review.I am delighted to read that while the rooms felt a bit small for 2 persons you had a wonderful stay with us and enjoyed your stay and visit to London.I do hope that we can welcome you to the hotel once again.Kind regards,Silvija

Dear Paige,I am very grateful for your wonderful and detailed feedback on your stay.We are delighted to hear that while the room felt a bit small this was no trouble at all and the clean, comfortable bedroom and caring and welcoming team outweighed the bedroom size.I am delighted to read that we will have the joy in welcoming you to the hotel once again.Kind regards,Silvija

Dear Lisa Marie,Firstly I would like to thank you for choosing our Hotel for your stay. We are over the moon that you chose our place as your favorite to stay in the City. We are trying to do our best to let the guests enjoy their vacation and have the best memories of those days. Your feedback is important to us and we are hoping to greet you again in the future.Kind Regards,

Dear Gary,Thank you kindly for taking the time out of your day to share your experience with us.While there were some minor issues which we are very grateful you noted down as we can work in rectifying them we are happy to note that you were overall happy with your stay.We do hope that we will have the pleasure in welcoming you to the hotel once again.Kind regards,Silvija

Dear Astha,Thank you kindly for taking the time to leave us a review.We are delighted to read that the hotel was comfortable, clean and ideal for your visit to London.Kind regards,Silvija

Dear Daniela,Firstly i would like to thank you to taking the time to leave your feedback to us. We are striving to achieve the best for our valued guest and see that we didn't exceed your expectation it's hurting. Please is there is anything we can do to give you a better experience next time don't hesitate to contact us.Kind Regards,

Dear Grant,Thank you for your feedback and the high score.We are glad you have enjoyed your stay with us and we look forward to accommodating you again on your next visit to London.Andrey, the front desk

Dear Annonymus guest,Thank you kindly for your review.My apologies that the room did not fully meet your expectations however we are unable to assist you further due to anonymous nature of your review and we are taking that you have chosen to share your review instead of have a chat with our reception team for a resolution.However we are happy to receive your review as this will help us improve our services and facilities.Kind regards,Silvija

Dear Guest,Thank you for taking the time to leave us a review.We hope to see you again in the future.Kind Regards,Nicole

Dear Joanne,Thank you for giving us a review.Please note that we are open 24/7 and we will be happy to provide a room bigger. Your feedback its been positive after the check-in, so that's why we did not offer a room change.Kind Regards,Nicole

Dear Raquel,Thank you for giving us a score.Kind regards,Nicole

Dear Michele,Thank you kindly for taking the time to leave us a review.We hope to welcome you to the hotel once again.Kind regards,Silvija

Dear Andrew,Thank you for giving us feedback.it didn't meet your expectations. As you mentioned the room was changed immediately. We hope you will give us another chance to stay with us.Kind Regards, Nicole