Thank you so much for choosing Meliá White House and for taking the time to fill out our online survey.The comments and observations of all our guests are very important to us so that we are best able to continuously improve our service.We are happy to see that you enjoyed your stay with us and that you would most likely return to Meliá White House for your next visit to London.At Meliá we aim to create unforgettable experiences for our guests and ensure they are taken care of throughout their stay. We are so happy this is the case for you, and we look forward to hopefully welcoming you back in the future.The Meliá White House family looks forward to welcoming you back in the future!

Kjære Mette, Tusen takk for din tilbakemelding. Vi er glade for å høre at du var fornøyd med beliggenheten vår, nærheten til undergrunnen og de rolige omgivelsene til tross for nærheten til travle bygater.Vi beklager at du opplevde problemer med damp på badet etter å ha brukt dusjen. Våre rom er utstyrt med ventilasjonssystemer for å minimere fuktighet, men det kan hende at systemet ikke fungerte optimalt under ditt opphold. Vi setter pris på at du påpeker dette, og vil sørge for at vårt vedlikeholdsteam undersøker situasjonen for å forhindre lignende problemer i fremtiden.Vi håper du vil vurdere å bo hos oss igjen på din neste tur til Paris. Ha en fin dag,Guest Experience Team

Dear Kim, Thank you very much for sharing your experience after your visit to Melia White House! We are so glad to know you had an enjoyable stay and you took advantage from our location. We look forward to welcome you very soon. Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We really are sorry to learn the disappointing experience endured during your stay with us as multiple aspects were not in line with your expectations, especially in the room assigned. This is certainly not the way we like to make our guests feel and we would have loved to assist you throughout your stay providing prompt solutions to this discomfort and making your stay much more enjoyable. We would like to share with you that we are currently undergoing an interior refurbishment of our facilities -common areas and rooms- working to improve our guests' experience. We are doing all our best amidst all these changes in order to provide our guests' with an absolutely enjoyable experience, in line with our high standards throughout this period and we are sad you did not feel it this way. All the comments we receive are of great value for us and yours will certainly be taken into consideration. We are confident of the great results these changes will bring us and we hope to enjoy them with you in the future. We loved having you here and we are sad to see you leave this way. We know that we are capable of offering much more than what you have unfortunately experienced and we would love to have another opportunity to turn this stay around. We would be delighted to have the opportunity to welcome you back and offer you this time the unique, pleasant and unforgettable experience we like delivering and you deserve. Kind regards, Guest Experience Team

Dear Trond, Thank you very much for this lovely rating! Kind regards, Guest Experience Team

Dear guest, Thank you very much for rating us. Kind regards, Guest Experience Team

Dear guest, Firstly, we would like to extend our apologies for not being able to answer to your review in Norwegian on this occasion. We are delighted to learn that your stay with us was highly satisfactory and that you found the bedroom, cleanliness, and excellent service received to impress you the most. We loved having you here and we keep looking forward to welcoming you back really soon again for another unique, pleasant and unforgettable Meliá experience we like delivering and you deserve. Kind regards, Guest Experience Team

Dear guest, First of all, receive our apologies for not being able to answer to this magnificent review in Norwegian this time. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We are genuinely glad to know that your stay with us has been highly satisfactory, having found our perfect location to impress you the most. Our guests' complete satisfaction is our top priority and for that reason, we are now undergoing an interior refurbishment of some of the common areas as well as of the rooms,always working to improve our guests' experience. We are confident of the many benefits these changes will bring us and we hope to have the opportunity to enjoy them with you on a future visit. It has been a lovely pleasure to have you here and we keep looking forward to welcoming you back really soon again for another unforgettable Meliá experience! Kind regards, Guest Experience Team

Dear guest, First of all, receive our apologies for not being able to answer to your review in Norwegian this time. Thank you very much for choosing Meliá White House and for taking the time to share your experience with us. We are truly saddened about the disappointment experienced throughout your recent stay with us. We regret to hear that the room you were assigned did not fulfill your expectations and the cleanliness was not in line with the high standards we are used to delivering. This is definitely not the way we like to make our guests feel and we would like to extend our most sincere apologies for the inconveniences caused, which we would have loved to avoid. We do appreciate that you shared your discomfort with us in order to provide prompt solutions to them. Our guests' comments are of great importance and we have proceeded to share yours with the Team in order to establish the necessary measures and work on our improvements on our way towards the excellence. We know we are capable of offering much more than what you have unfortunately experienced and we would like to have another opportunity and provide you this time the highly memorable Meliá experience that we are used to delivering and you deserve. Kind regards, Guest Experience Team

Dear guest, First of all, receive our apologies for not being able to answer to your review in Norwegian on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We really regret to read about the inconveniences experienced with the extra bed, which we would have loved to avoid. This is definitely not the service we like to deliver and we do extend our apologies. Our guests' comments are essential for our continuous improvement and therefore, yours have been shared with the Team in order to establish the necessary measures and improve our services on our way towards the excellence. It has been a lovely pleasure to have you here; we know we are capable of offering much more than what you have unfortunately experienced and we would love to have another opportunity to turn this stay around, offering you this time the unique and memorable Meliá experience that we like to offer and you deserve. Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share your experience with us. We are delighted to learn that you had a lovely time and that you found our great location and nice service to impress you the most. It has been a great pleasure to have you here and we keep looking forward to welcoming you back really soon again. Kind regards, Guest Experience Team

Dear Martin, Firstly, receive our apologies for not being able to answer to your magnificent review in Norwegian. Thank you very much for choosing Meliá White House and for taking the time to share your experience with us! It is delightful to learn that you had a fantastic Meliá experience, having enjoyed of our wonderful location to explore the city, big nice room, great breakfast and the good service received from our staff. However, we regret that you found the bed too narrow and we are sorry about that. Our guests' complete satisfaction is our main priority and we would have loved to assist you with this throughout your stay in order to provide prompt solutions to your discomfort and make your stay highly satisfactory. We loved having you here and we keep looking forward to welcoming you back really soon again. Kind regards, Guest Experience Team

Dear Andre, First of all, receive our apologies for not being able to answer to this magnificent review in Norwegian. Thank you very much for choosing Meliá White House and for sharing your experience with us. We are delighted that you had a wonderful stay here, having enjoyed of our privileged location to explore the city while having a relaxing time. We are flattered to know that you found our breakfast to impress you and that you received the friendly attention you deserve. It has been a real pleasure to have you here with us and we keep looking forward to welcoming you back really soon again! Kind regards, Guest Experience Team

Dear Guest, Thank you so much for choosing Meliá White House during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Dear Torhild Voss, Thank you very much for trusting us during your recent travel to London and for taking the time to share your experience with our us all. We are certainly lucky to be located in such privileged area, being a short walk away from Oxford Street's hustle and bustle, having the calmness of Regent's Park right next to us. We are genuinely glad to know that you were able to enjoy this. However, we are sad to know that you found our hotel old and that the air inside the room was unsatisfactory. We would have loved to assist you with the difficulties experienced with the air inside the room in order to provide you with solutions and make your stay more enjoyable. We would like to take this opportunity also to share with you that we are immersed in a refurbishment project plan that started with our Level Lounge and will continue with the rest of the hotel, including the rooms. We are optimistic about the improvements this will bring to our services. It has been real pleasure to have you here and we would love to welcome you back soon! Kind regards,

Dear Jeanita, We would like to thank you for choosing Melia White House for your recent stay in London and for taking the time to review your experience with us. We hope that you had an amazing stay with us and in London and that we will have the chance to welcome you back again soon. Kindest regards, Guest Experience Team

Dear Katharina, Firstly, receive our apologies for not being able to answer to your review in norwegian. We feel genuinely grateful for your trust in our Brand and for taking the time to share this lovely review with us! It is delightful to learn that your stay with us has been excellent having enjoyed of our unbeatable location, and our fantastic breakfast the most. We are truly pleased of having received your visit and we would be delighted to welcome you back again very soon! Kind regards,

Dear Asle, Thank you very much for choosing Meliá White House during your recent stay in London and for taking the time to share this magnificent review with us! We are absolutely delighted to know that you had an excellent stay and that you felt very welcome. It has been a real pleasure to have you here and there will be no better reward for us than having you back on your next stay in London. Kind regards,

Dear Guest, Thank you so much for choosing Meliá White House during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Dear Mr. or Mrs M, Thank you very much for your kind review! We are glad to hear that you had a lovely stay at Meliá White House! We hope to welcome you back very soon. Best regards,

Dear Lewis,Thank you for such a positive review.We're delighted to hear that our staff's dedication to service culture made a positive impact on your stay, and that you found the cleanliness and room experience to meet your expectations, ensuring a comfortable visit. We regret to hear about any discomfort caused during the check-in process. Our intention is to provide guests with options that enhance their stay, such as The Level's exclusive benefits, and we apologize if this came across as an upsell rather than an opportunity for added comfort.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Team

Dear Rogier,Thank you for such a great review.It's a delight to hear that the luxury of The Level club contributed to the exceptional nature of your stay in the Marylebone suite. We are thrilled to receive perfect scores for both the cleanliness of our hotel and the condition of our facilities, reflecting our commitment to service culture. Although you rated the room amenities highly, we noticed there's room for improvement and appreciate your feedback, as it guides us in enhancing our room experience.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Bryan,Thank you for such a great review.We're delighted to hear that you appreciated our prime location next to Regent's Park, ideal for exploring the main attractions of London and easing into the local time zone. It’s great to know that our efforts in maintaining a high standard of cleanliness and providing impeccable service were recognized during your visit. We regret to hear that you found some aspects of your room experience, such as the soundproofing and minibar, to be less than satisfactory. Please rest assured that we are continuously working on enhancing our guest experiences in every aspect. While the hotel does not currently offer breakfast in the room, we hope you had the chance to enjoy the gastronomic experiences at our Arado restaurant, which celebrates the essence of Spanish cuisine with a sophisticated London flair.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Joakim,Thank you for such a great review.We're delighted to hear that our staff's dedication to service culture made such a positive impression and that the cleanliness of our hotel met your high standards. It's also wonderful to know that our prime location contributed to an enjoyable stay. Your appreciation of the room amenities reaffirms our commitment to providing an exceptional room experience.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Talal,Thank you for your review! We look forward to welcoming you back soon!Kind regards,Rovena PuranikGuest Experience Manager

Dear Robert, Thank you for taking the time to review your stay.We are thrilled to hear that you appreciated the warm welcome from our doorman and enjoyed the gastronomic experiences our hotel offers. Your commendations on room cleanliness and the high level of service provided are greatly valued and reflect our dedication to a superior service culture. While it's wonderful to know that these aspects made your stay enjoyable, we regret to hear about the inconvenience you faced with the shower. Please rest assured that we take all feedback seriously and are committed to ensuring our guests have a flawless room experience.We are looking forward to welcoming you again. All the best!Guest Experience Team

Sehr geehrter Wolfgang,vielen Dank für Ihren Kommentar.Wir danken Ihnen herzlich für Ihre positive Rückmeldung zu unserer idealen Lage und der Sauberkeit unserer Zimmer. Es freut uns außerordentlich, dass unsere Servicekultur Ihre Erwartungen erfüllt hat und Sie mit unseren Annehmlichkeiten zufrieden waren.Guest Experience Team

Dear Alan,Thank you for sharing your scores!Kind regards,Rovena PuranikGuest Experience Manager

Dear Iris,Thank you for the great scores.Kind regards,Rovena PuranikGuest Experience Manager

Dear Elizabeth,Thank you for sharing your comments. We want to extend our apologies for the inconveniences during your stay. We're addressing the temperature, maintenance, and service issues promptly. Your feedback is invaluable, and we're committed to improving. We hope to have the chance to welcome you back for a better experience in the future.Kind regards,Rovena PuranikGuest Experience Manager

Dear Tara,Thank you for your scores!Kind regards,Rovena PuranikGuest Experience Manager

Dear Clara,Thank you for your scores!Kind regards,Rovena PuranikGuest Experience Manager

Dear Adam,Thank you for such a positive review of your stay with us.We're delighted to hear that our hotel's atmosphere and service met your expectations, and that our prime location contributed positively to your stay. It's fantastic to know that the cleanliness of our rooms and the overall condition of the hotel were up to your standards. We're sorry to hear that the room comfort did not fully meet your expectations, but we're glad that it did not significantly detract from your overall experience.We hope to see you again soon for another enjoyable experience.Best wishes,Guest Experience Team

Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that our prime location proved convenient for your group travel and that our commitment to cleanliness met your expectations. It's also heartening to know that our staff's dedication to service culture contributed positively to your experience. The room comfort you mentioned is a testament to our DreamMaker mattresses, ensuring a restful sleep and enhancing the room experience for our guests. Furthermore, your satisfaction with our hotel condition and service aligns with our aim to deliver exceptional stays every time.We would be delighted to welcome you back on another occasion.Kind regards,Guest Experience Team

Dear Francesca,Thank you for taking the time to share your scores with . I hope you will give us another chance in the future.Kind regards,RovenaGuest Experience Manager

Dear Emily,Thank you for scoring us 10!!Kind regards,RovenaGuest Experience Manager

Dear Carol,Thank you for your review.We are delighted to hear that you enjoyed the gastronomic experiences at our breakfast, and we take pride in the variety we offer. It is also pleasing to note that the omelette station, in particular, left a positive impression. We sincerely apologize for the concerns you encountered with the shower glass and the headlight in your room. Rest assured, we are committed to maintaining a high standard of room experience and will address these issues promptly. While we strive to provide a warm and welcoming service culture, we regret that not all interactions met your expectations. We continuously aim to uplift our team's spirit to ensure our guests feel the warmth of our hospitality.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team

Dear D,Thank you for taking the time to share your feedback. Please be assured your comments will be passed to relevant departments for further actions. We hope to see you again.Kind regards,RovenaGuest Experience Manager

Dear Andy,Thank you for your review. Your comments will be shared with the team so it can helps us do better. I really hope you will to see you returning.Kind regards,RovenaGuest Experience Manager

Dear guest,Thank you for your feedback on your recent stay. We apologise for the inconveniences you experienced, including the room issue, restaurant closure, service at the bar, air conditioning problem, and noise disturbances. Your comments have been shared with our team for immediate action. We're committed to improving and hope to welcome you back for a better experience.Kind regards,RovenaGuest Experience Manager

Dear Julie,Many thanks for your scores!Kind regards,RovenaGuest Experience Manager

Dear Barry,We apologise for the discomfort you experienced during your stay, including the room temperature and noise disturbances. Your feedback regarding the lack of soundproofing and room condition is noted, and we will take immediate steps to address these issues.We're sorry to hear that you won't be returning, but we appreciate your honesty. Should you reconsider, we would welcome the opportunity to provide you with a better experience.Kind regards,RovenaGuest Experience Manager

Dear Alfonso, Many thanks for your feedback.We're glad that you found our room cleanliness to be impeccable, as we pride ourselves on maintaining the highest standards for our guests. Our team strives to provide exceptional service, and we are pleased that you found the quality of accommodation to be satisfactory. However, we regret that certain aspects did not meet your expectations. We continuously work on maintaining and improving our hotel's condition to ensure that all guests have a pleasant stay. Regarding the amenities provided, we aim to offer a comfortable and convenient experience, and we appreciate your feedback as it helps us to enhance our offerings.We look forward to welcoming you for an another pleasant stay. Best wishes.Guest Experience Team

Dear Robert,Thank you for your scores. We hope to see you on your return.Kind regards,RovenaGuest Experience Manager

Dear Flemming,Thank you for your review.We're delighted to hear that you found our service to be exceptional; our team strives to provide the utmost care and attention to all our guests. It's also wonderful to know that the cleanliness of our rooms met your expectations, as we maintain rigorous standards for the comfort and well-being of our guests.We regret to hear that you experienced some discomfort due to the temperature in your room. Our hotel is equipped with individually controlled air-conditioning and heating to ensure our guests can adjust the temperature to their preference. We would have been more than happy to assist you with this during your stay to ensure a more comfortable environment.We look forward to welcoming you back in the future.Best regards,Guest Experience Team

Dear Margaret,Thank you for sharing your opinion after your recent stay.We're delighted to hear that the digital check-in and check-out process met your expectations for efficiency. It's wonderful to know that the room provided a comfortable stay from the moment you arrived. Additionally, we're pleased that our breakfast selection at the Arado restaurant contributed to a positive start to your day.We hope you will return for another memorable stay.Best wishes,Guest Experience Team

Dear Jeannine,Thank you for your scores!Kind regards,Rovena Guest Experience Manager

Dear Daniel,Thank you for posting your scores.Kind regards,RovenaGuest Experience Manager