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Anmeldelser av Mayflower Hotel

3 out of 5
Mayflower Hotel
26-28 Trebovir Road, London, England

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 244 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 422 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 203 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 71 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 61 av totalt 1001 anmeldelser." "

8,2/10

Renhold

8,0/10

Personale og service

7,2/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

6,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Amalie

Likte ikke: Renhold og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Aamir den 12. jan. 2024
Dear Amalie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Romkomfort
Bodde her 2 netter i juni 2023

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Helt greit
Veldig greit hotell med fin beliggenhet. Rolige omgivelser. Generell slitasje/ikke helt godt håndverk drar litt ned.
Bodde her 2 netter i september 2022

2/10 – Forferdelig

Larry

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ren svindel. Ikke anbefalt.
Dette var ren svindel. Det var ekkelt å bo på dette hotellet. Jeg leide et annet hotel i nærheten. De som jobber der, de vet jeg sov ikke der, jeg ga drm nøkkelen på kvelden og hentet nøkkelen dager etter. Badet var helt forferdelig. Forferdelig seng. Styr unna dette hotellet. Jeg var villig å betale mer for et bedre rom, de ville ikke hjelpe meg. Jeg er forbanna sint. Dette er en stjerne hotell.
Bodde her 3 netter i februar 2020
Svar fra Management den 30. mars 2020
Kjære Larry, Takk for anmeldelsen din. Vi beklager at du ikke likte oppholdet på hotellet. Vær oppmerksom på at vi tar komforten til våre gjester veldig alvorlig og bestreber oss for å sikre at vi opprettholder optimal hygeine i våre lokaler. Vi beklager at dette ikke oppfyller standardene, og håper du kan utdype dine spesifikke bekymringer slik at vi kan forbedre oss. Beste ønsker, ledelse

2/10 – Forferdelig

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2019
Svar fra Management den 3. nov. 2019
Dear Guest, We are sorry you did not enjoy your stay with us. Your rating is far from what the experience we strive to provide our guests. Please let us know what your specific concerns are by contacting us directly.

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 3 netter i oktober 2019
Svar fra Management den 3. nov. 2019
Thank you for your great rating!

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service
Jeg syns personalet var hyggelig. Var kort vei til undergrunn. Og hotellet i seg selv var ikke gale. Om jeg ikke finner noe annet hotell neste gang, så er dette et helt greit sted å være. Men er ikke et første valg for min del. Grunner til at det ikke er første valg: Heisen var kjempe liten. Hotellrommet var greit, men litt vanskelig å finne fram til første gangen. Renholdet er det som irriterte meg mest. Etter første dag, så glemte de å gi oss nye håndklær. Tok de brukte, men var ikke lagt igjen nye. De tok ikke med seg tom boksene med cola. Dag 2 med renhold, så tok de ikke bosset i det hele tatt. Og da hadde vi også takk tom boksene i pose forsiden av bosset. Dette er kanskje små ting, men er nok til at jeg kommer til å se etter et annet sted neste gang. Men som sagt kunne fint ha bodd her igjen dersom jeg ikke finner et annet sted.
Bodde her 4 netter i mai 2019

8/10 – Bra

Janne M. S.

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Fin beliggenhet og OK hotell til en bra pris
Pent hotell. Badet er pent, men veldig smalt å sitte på toalettet. Også litt upraktisk dersom man har problemer med å komme seg ut av et badekar. Hadde dobbelt rom mot t-banen og det var litt støy fra den. Litt harde senger dersom man er litt kresen. I forhold til prisen man betaler var det helt OK.
Bodde her 3 netter i april 2019

10/10 – Utmerket

Ole-Mikal

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2019

4/10 – Dårlig

Therese

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2018

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very good
We stayed at this Hotel for 5 days and we liked it a lot. The location is perfect. Just a 3-5min walk to different restaurants, tube, grocery stores etc.. the only thing we didn't like was that the staff didn't really seem too friendly.. they never said " hi " or " good morning" whenever we were hanging out at the lounge or in general. Also we ran out of toiletpaper and we were told to wait til the next day, because the person working in the reception didn't know where he could Get one.....? All in all, it was very neat and we would definitely come back again. Just remember to smile more ;)
Bodde her 4 netter i desember 2018

6/10 – Grei

Espen Andreas

Bodde her 2 netter i desember 2018

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales
Leiligheten ligger i et anneks like rundt hjørnet for hotellet. Store rom som virket ganske nyoppusset. Noe trafikkstøy.
Bodde her 3 netter i august 2018

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Veldig grei beliggenhet, bare et par hundre meter fra undergrunnen på Earl's Court. Både Circle, District og Picadilly Line går her. Mange puber og enkle spisesteder i nærheten. Trivelig område å rusle i. Trangt rom, men det var som forventet i den prisklassen. Senga var ikke så bra og ga meg kink i nakken. Eldre, men rent bad. Veldig bra daglig renhold, men jeg skulle ønske at vi hadde muligheten til å bruke håndklærne om igjen av miljøhensyn, og jeg vil av samme grunn foreslå såpedispenser på veggen ved vask og i dusj i stedet for såpestykke og småflasker med sjampo og balsam. Enkel frokost med veldig god kaffe og hyggelig betjening.
Bodde her 5 netter i oktober 2018

4/10 – Dårlig

Espen og Oslo

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Ikke et hotell for en familie på 4
Litt overrasket over dette er et hotell med 4 stjerner. Siden vi var 4 personer ble vi plassert i et av de større rommene. Det befant seg i kjelleren, med vinduer som ikke slapp inn dagslys og ikke kunne åpnes. Sengene var knapt 120 cm brede, slik at 2 voksne må bytte på å ligge på ryggen. Gulvene knirket såpass mye at man våknet når en gikk på do. Frokosten ble også servert i kjelleren, som var umulig ikke å bli vekt av. De kunne gi oss et annet rom høyere opp, men der var det såvidt plass til å åpne en koffert, og badet var 3 ganger så lite. Hvis vi ikke hadde forhåndsbetalt hotellet ville vi booket noe annet med det samme.
Bodde her 3 netter i oktober 2018

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Ok hotell, svarte til forventningene
Rent sted med hyggelige ansatte. Har lest noen steder at rommene er små, det er de ikke. De er derimot overmøblerte. Badene derimot er trange og er ikke egnet for folk som trenger ulike hjelpemidler. Helt ok frokost, men litt kjedelig når vi kom til dag tre. Knøttliten heis! Plass til fire personer, eller to personer med bagasje.
Bodde her 4 netter i september 2017

2/10 – Forferdelig

Frank

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
A bad experience.
A bad hotel which was very tiny. The pictures on the website does not tell the trues. The international breakfast has hardly any variety. To get scrambled eggs and bacon you need to pay an extra 10 pound! The staff was very little helpful. The noise from the Ears Court station kept us awake all night.
Bodde her 3 netter i august 2017

8/10 – Bra

Grethe

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

6/10 – Grei

Andreas og Hamar

Likte: Renhold
Helt ok, men dusjen var i dårlig stand. Kunne hatt noe mer béhagelig sofa. Litt mer utvalg til frokosten.

6/10 – Grei

Reneé og Trondheim

Likte: Renhold og romkomfort
Grei planløsning på leiligheten.
Hotellet var enkelt å finne frem til etter en liten samtale på TripAdvisor, da Expedia hadde mangel på info for alternativ reise fra flyplasen til hotellet med publik transport. Hotellpersonale møte oss med blide fjes, men pga dårlig forklaring hvor vi måtte gå for å finne vårt bygg og leilighet, mistet de litt poeng for informasjon. Vi kom til den første svarte døren markert 30, men det visste seg at det var feil, vi måtte gå ned til en ANNEN gate, for så vidre ned 5m ca. Tot. 5-8min unna resepsjonen. Dette var vi ikke informert om da vi bestilte. Selve leiligheten var i 1etj., til tross for at fasiliteten viste tegn for gamelt, var det rent og hyggelig. Personlig likte jeg planløsningen ved tanken hvor stort det hele var. Eneste mangel var vel en safe hvor vi kunne legg igjen pass og lign i. Det negative opplevelsen var dårlig lyd isolasjon, så hver tidlig morgen hørte vi de ovenpå gå med mur tøffler rett over soverommet vårt og ommøblerte rommet. Annet var vel at det ikke var noe ventilasjon system på badet, så etter en varm dusj, må vi være forsiktig når vi går ut, så dampen ikke satte i gang brannalarmen som sto rett utenfor badet. Det skjedde uheldigvis på natten etter en rask dusj. Ellers alt i alt, grei leilighet, pent og ryddig.

8/10 – Bra

Andreea og bergen

Likte: Renhold, personale og service og romkomfort
Fint Hotel i nærheten av underground
Ren Hotel , ikke så mye valg på frokost men ellers all var bra.

8/10 – Bra

Anne Jorun

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott leielighet
Leiligheten var ny oppusset, og den var romslig. Sengen var stor og god. Rommene ble stelt hver dag. Frokosten var på hotellet, enkel, men mulig for å bestille varm mat. Et lite minus at det var uten heis, og det er 3 etasjer. Vil absolutt anbefale dette hotellet.

2/10 – Forferdelig

Nick

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Didn't realise until I brushed my teeth the water was unsafe to consume. Multiple issues with the room. Outside does not reflect the inside.
Bodde her 2 netter i august 2023

2/10 – Forferdelig

Jamie

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Do NOT stay here
This should NOT be listed as a hotel. Please don’t spoil your trip. It is traumatic in every way. I checked in, 5 minutes of trauma and checked out. If you over sleep this slum could be a cure… but you may need a good therapist. Just around the corner are some well known hotels, cheaper and you know what you are getting. I have never left a bad review of a hotel. Looking at previous reviews… the lift still is out of order, don’t drink the water! still a dosshouse etc.
Bodde her 2 netter i desember 2023
Svar fra Furquan den 30. des. 2023
Dear Jamie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 – Forferdelig

Sanah

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The lift wasn’t working and we had to lug heavy luggage up 4 flights of stairs
Bodde her 3 netter i desember 2023
Svar fra Aamir den 22. des. 2023
Dear Sanah,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have already notified all our OTA partners that our lift service will not be working due to the renovation of the hotel. The information regarding renovation and lift service is available in fine print section.

8/10 – Bra

Rhian

Bodde her 1 natt i desember 2023
Svar fra Aamir den 18. des. 2023
Dear RhianThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 – Forferdelig

Ohn

Bodde her 2 netter i desember 2023
Svar fra Aamir den 18. des. 2023
Dear Ohn,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

8/10 – Bra

Johan

Bodde her 4 netter i november 2023
Svar fra Aamir den 19. des. 2023
Dear Johan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 – Forferdelig

Joe

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very tired and noisy property. We heard rodents in the ceiling. Misleading pictures. Over priced.
Bodde her 1 natt i november 2023
Svar fra Azhar den 4. des. 2023
Dear JoeThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Mayflower Hotel

10/10 – Utmerket

Damien Ludger

Bodde her 2 netter i november 2023
Svar fra Aamir den 23. nov. 2023
Dear Damien Ludger,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 – Forferdelig

Arthur

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pessimo
Hotel bem ruim, elevador quebrado, tivemos que subir 4 andares de escada com as malas, nenhuma assistência do hotel. Localização boa. Mas tem melhores na região!
Bodde her 1 natt i november 2023
Svar fra Aamir den 18. nov. 2023
Dear Arthur,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

4/10 – Dårlig

Pauline

Bodde her 3 netter i november 2023
Svar fra Aamir den 18. nov. 2023
Dear Pauline,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

10/10 – Utmerket

Paulette

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Creaky bed smelly drain smell on landing
Bodde her 1 natt i november 2023
Svar fra Aamir den 18. nov. 2023
Dear Paulette,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 – Grei

Jayne

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Used to love staying…but hotel about to be renovated. No Wifi. No milk in room for coffee. No light bulbs in bedside table lamps. Waited over ten mins for warm shower water…Construction noise from 9.00am one day. For the last ten years I’ve been staying at the wonderful Mayflower when arriving from Canada to uk (twice a year). For my next trip I will have to consider other hotels.
Bodde her 3 netter i oktober 2023
Svar fra Aamir den 1. nov. 2023
Dear Jayne,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Utmerket

Martina

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Recommended
Bodde her 3 netter i oktober 2023
Svar fra Aamir den 1. nov. 2023
Dear Martina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 – Forferdelig

Fereydoon

Likte: Fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
It is a dosshouse not a hotel. You sold that to me as a hotel with breakfast but they told they had not breakfast for two years and you owe me ten breakfast, something between 100 to 150 Dollars .
Bodde her 5 netter i oktober 2023
Svar fra Aamir den 24. okt. 2023
Dear Fereydon,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Also please note that we are not serving breakfast. As your reservation mentioned it as well that No Meals included.

8/10 – Bra

Claus

Likte: Renhold
Bodde her 4 netter i oktober 2023
Svar fra Aamir den 22. okt. 2023
Dear Claus Nielsen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Utmerket

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, near to the earls court station and near to holland park and hyde park, reception was fast and friendly. Area has really nice pubs and you feel safe. Only one point is that the aisles and stairs are really small. But that also typical london.
Svar fra Aamir den 19. okt. 2023
Dear Mr. Robert Winkler,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 – Dårlig

Verifisert reisende

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
There was no potable water so I had to rely on my own water from outside the hotel. My bed was super uncomfortable and sunken in, my shower didn't have a door. there's no air conditioning but they give you this small portable fan. The walls are super thin and can hear everyone coming in or out. Not in a bad location, right next to the Underground. Would not recommend this place for more than 2 nights
Bodde her 2 netter i august 2023
Svar fra Aamir den 17. okt. 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please also note we provide water bottles in the room. Also we don't have air-conditioning facility the information regarding this is available on the website where you have booked.

6/10 – Grei

cindy

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Good location, however amenities were somewhat lacking. Spotty internet, cold showers and no lift.
Bodde her 2 netter i oktober 2023
Svar fra Aamir den 6. okt. 2023
Dear Cindy Adamson,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 – Bra

cindy

Reiste med partner
Likte: Personale og service
Very convenient location for restaurants and subway. Lift wasnt working so had to cart luggage up stairs...minor inconvenience.
Bodde her 1 natt i september 2023
Svar fra Aamir den 1. nov. 2023
Dear Cindy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 – Grei

ronald

Forretningsreisende
Likte: Personale og service
Likte ikke: Romkomfort
Pas de miracle par rapport au prix
Prix très abordable pour Londres, mais...ascenseur en panne, télécommande ne fonctionne pas, literie plus que passable, propreté OK
Bodde her 1 natt i september 2023
Svar fra Aamir den 3. okt. 2023
Dear Ronald Sanchez,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

4/10 – Dårlig

Bruce

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The Mayflower room we chose and paid for was on the hotel's fifth floor. When we arrived, we were told the hotel was under construction and, therefore, the elevator was not in service, so we would have to use the stairs to climb and haul our luggage up five floors. We are both close to 80 years old, so that was not acceptable. They had a sign on their desk that said, due to construction, we should not drink the water. We stayed the first night very uncomfortably and left the next morning to find a hotel. We were therefore requesting a full refund since what we paid for was not available. This hotel should not have been open during renovation. I should not have offered what was not available. It is probably a find a hotel when it is fully functional.
Bodde her 1 natt i september 2023
Svar fra Aamir den 4. okt. 2023
Dear Bruce,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

4/10 – Dårlig

Adrian

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Didn’t sleep well
Booking stated King sized bed. We had an old, sunken double. The hotel is very dated, thin walls where we could hear the next room snoring all night. We won’t be returning
Bodde her 2 netter i september 2023
Svar fra Aamir den 28. sep. 2023
Dear Mr Adrian Hickson ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please also note the reservation which you have made is for Small Double that does not have a King sized bed. However we have upgraded your booking from Small Double to Four Poster Double.

4/10 – Dårlig

Wayne

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
No air conditioning and no elevator to top floor the fan provided was so noisy The staff were friendly but I wouldn’t stay there again
Bodde her 2 netter i september 2023
Svar fra Aamir den 18. sep. 2023
Dear Wayne,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 – Forferdelig

Fritz

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nur der unverschämte Preis ist 3 Stern !
Sehr gute Lage, Nähe U-Bahn Earl's Court an einer sehr schönen Strasse. Für £ 284 (CHF 340.-) pro Tag ohne Frühstück, Lift ausser Betrieb, Tel.geht nicht, keine Air Condition, keinen Kühlschrank, Wasser im Lavabeau läuft nicht ab, keine Nachttische, keine Zahngläser, man sagt uns es gebe keine Gläser im Hotel man offeriert uns eine Flasche!! keine face towels, Save unbrauchbar etc. So etwas haben wir in einem Hotel noch nie erlebt zu einem solchen unverschämten Preis! Den Balkon ,die 2 Stühle und den Tisch haben wir selbst gereinigt ca. 3mm Dreck auf dem Tisch!
Bodde her 3 netter i september 2023
Svar fra Aamir den 19. sep. 2023
Lieber Fritz Guldimann,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste.

10/10 – Utmerket

Rachael

Bodde her 1 natt i september 2023
Svar fra Aamir den 3. okt. 2023
Dear RachaelThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 – Forferdelig

Catherine og Waltham

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would never recommend this place. One, it shouldn't be buried in text that there are no elevators (it's the last think on their need to know list, so of course I missed it). And there are elevators, they're just "under renovation" and have been since at least May. They wouldn't change us to a lower floor (we were given a room on the fourth floor). They don't offer to help you with your bags. Oh and fun fact, the stairs (even in a single flight of stairs) are all different heights, so when I was lugging all my stuff up the first time, I didn't expect the top stair to suddenly be two inches higher and tripped and fell with all my stuff. The water for some reason in this one place wasn't potable. They said they put water bottles in our room- they didn't. So of course had to go back down and up again for that. The shower couldn't pick a temperature to stay at, so it was switching between warm hot cold now matter how I changed the dial. And the toilet sometimes took 3 or 4 flushes to actually flush. After being in the UK for three weeks, this was the last place I stayed and it was by far the worst and not a great note to end on.
Svar fra Aamir den 5. sep. 2023
Dear Catherine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 – Forferdelig

Andrew

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Won’t be staying there again
Lift didn’t work, was not able to drink the tap water for some reason and they clearly have a rodent problem as you could hear them scurrying around in the ceiling space all night. Great location but this place needs a huge overhaul. I wish I could get a refund… the family were terrified of the place.
Bodde her 1 natt i august 2023
Svar fra Aamir den 5. sep. 2023
Dear Mr Andrew,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.