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Anmeldelser av London Marriott Hotel Canary Wharf

5 out of 5
London Marriott Hotel Canary Wharf
22 Hertsmere Road, Canary Wharf, London, England

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 662 av totalt 999 anmeldelser." "
Rangering på 8 − Bra. 221 av totalt 999 anmeldelser." "
Rangering på 6 − Grei. 59 av totalt 999 anmeldelser." "
Rangering på 4 − Dårlig. 35 av totalt 999 anmeldelser." "
Rangering på 2 − Forferdelig. 22 av totalt 999 anmeldelser." "

9,4/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Bjørn A

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2019
Svar fra Fanny Hanisch - Guest Services Manager den 9. mars 2019
Dear Bjørn A , thank you for sharing your feedback. We hope to have an opportunity of welcoming you back and enhance your experience with us in the near future.

10/10 – Utmerket

Maia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2018
Svar fra Fanny, Guest Services Manager den 10. jan. 2019
Thank you for your great scores. We look forward to welcoming you back soon!

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell og god service
Flott hotell. Upåklagelig service. Kort vei til tube/undergrunn og tog. Litt langt inn til selve sentrum av London.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very Nice hotel.
I felt very wellcome at this hotel and offerd me what i needed for a short stay in London.
Bodde her 3 netter i august 2017
Svar fra Fanny den 2. sep. 2017
Dear Guest, many thanks for your kind feedback. Come and visit us again. Have a nice weekend. With kind regards, Fanny Hanisch Duty Manager

4/10 – Dårlig

john

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Great location and normally very high standards but shower had an air lock and sounded like a kango was running and tv did not work
Bodde her 1 natt i mai 2024

10/10 – Utmerket

richard

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were all courteous and very helpful. very nice hotel in convenient location for tube to central London. And convenient to London City Airport.
Bodde her 6 netter i mai 2024
Svar fra Front Desk Team den 18. mai 2024
Thank you for your feedback. Much appreciated.

10/10 – Utmerket

Natalie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Kritika den 1. mai 2024
Thank you for the feedback. much Appreciated Warm Regards,Front desk

4/10 – Dårlig

Jane

Reiste med en gruppe
Room key didn’t work 4 times to get into our room and we had to return to Reception each time! In the end someone had to come and reset it!
Bodde her 1 natt i april 2024
Svar fra Mari den 28. apr. 2024
Dear Jane, I am sorry to learn of your issues with the room keys. This must have been frustrating for you indeed. I am glad that this was resolved for you. I do hope this won't deter you from coming back to us. I wish you all the best in the meanwhile.Regards, Mari

10/10 – Utmerket

Chantal

Reiste med partner, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The restaurant at the hotel needs to have more variety.
Bodde her 4 netter i april 2024
Svar fra Mari den 28. apr. 2024
Dear Chantal, Thank you for taking the time to give us your feedback. This will be shared internally. We look forward to seeing you again very soon.Best wishes, Mari

10/10 – Utmerket

Emika

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
clean
Bodde her 3 netter i april 2024
Svar fra Mari den 28. apr. 2024
Dear Emika, Thank you for you lovely message and score. I am glad you had an enjoyable stay. Please come and see us again.Best wishes, Mari

10/10 – Utmerket

Liqin

Bodde her 4 netter i april 2024
Svar fra Mari den 11. mai 2024
Dear Liqin, Thank you for taking your valuable time to tell us about your experience.I am glad to learn you had an enjoyable stay. We look forward to welcoming you back.Regards,Mari

6/10 – Grei

Jenny

I wouldn't rate this as 5 star, the rooms were tired, and grubby, reception staff weren't great, 4 of us stayed and onlY 2 towels in the room!
Bodde her 1 natt i april 2024
Svar fra Mari den 11. apr. 2024
Dear Jenny, Thank you for taking the time to give us your feedback. I am truly sorry to learn you had challenges on your arrival as the room was not ready for four of you and had to request additional towels. This was our oversight indeed.I am truly sorry that you found the room lacking as well. We work tirelessly to ensure our rooms are well looked after and maintained. I do hope your feedback was given to the front desk for us to look into it and rectify. We appreciate all feedback given to us as this allows us to improve our service. Thank you for bringing your concerns to our attention.Best wishes, Mari

8/10 – Bra

Uwe

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good access to London city via public transport
Bodde her 5 netter i april 2024
Svar fra Kritika den 8. apr. 2024
Thank you for your feedback. Much appreciated Kind regardsFront Desk Team

8/10 – Bra

daniele

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Lovely property but needed a little bit more care. Room very good but not a very nice stain on the couch . Carpet also had a stain beside bed side cabinet. Breakfast very good.
Bodde her 1 natt i april 2024
Svar fra Micah Altshuler den 5. apr. 2024
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards, Front Desk Team

10/10 – Utmerket

KEIICHI

Forretningsreisende
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
nice stay
Bodde her 1 natt i april 2024
Svar fra Micah Altshuler den 5. apr. 2024
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards, Front Desk Team

10/10 – Utmerket

Alejandro og Alexandria

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location in Canary Wharf.
Bodde her 4 netter i mars 2024
Svar fra Sukanya den 3. apr. 2024
Thank you for your kind feedback. Much appreciated.

10/10 – Utmerket

Malkeet

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very good stay
Bodde her 2 netter i mars 2024
Svar fra Mari den 1. apr. 2024
Dear Malkeet, Thank you for taking the time to give us your feedback. We are extremely happy to hear that you enjoyed your stay with us and we look forward to welcome you back in future. Best wishes, Mari

10/10 – Utmerket

Don

Reiste med partner, Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very enjoyable stay, excellent facilities and service.
Bodde her 1 natt i mars 2024
Svar fra Micah Altshuler den 20. mars 2024
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards,Front Desk Team

10/10 – Utmerket

Edwin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Sukanya den 15. mars 2024
Thank you for your feedback. Much appreciated.

10/10 – Utmerket

alice bonython

Bodde her 1 natt i mars 2024
Svar fra Kritika den 29. mars 2024
Thank you for your kind reply. Hope to see you soonKind regardsFront desk team

10/10 – Utmerket

Karen

Bodde her 1 natt i mars 2024
Svar fra Kritika den 29. mars 2024
Thank you for your kind reply. Hope to see you soonKind regardsFront desk team

10/10 – Utmerket

Cydonie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely stay in a modern and comfortable room.
Bodde her 1 natt i mars 2024
Svar fra Sukanya den 3. mars 2024
Thank you for your kind feedback. Much appreciated.

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Sukamya den 3. mars 2024
Thank you for your kind feedback. Much appreciated.

8/10 – Bra

Melanie

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I stayed here with my 2 kids and the hotel was great. My only issue was how staff manage the check out process. There is no review of charges before you leave. After check out, i received my receipt which incorrectly charged me for another guest's bar tab. After exchanging over 8 emails with the hotel over several hours, i was told they had found the error and would refund the charge within 10 working days. Whilst they were apologetic, i do think it is cheeky to unilaterally charge guest's credit cards which are left with them on trust without checking with the guest first.
Bodde her 1 natt i februar 2024
Svar fra Sukanya den 27. feb. 2024
Thank you for your honest feedback. Kindly reach out directly to us for the areas of improvement.

10/10 – Utmerket

Martin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location reception staff so friendly thankyou
Bodde her 2 netter i februar 2024
Svar fra Micah Altshuler den 14. feb. 2024
Thank you for your kind reply. I hope you had a wonderful stay with us here. Kind regards,Front Desk Team

10/10 – Utmerket

Anita og Beeton

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
close to the ICE conference
Bodde her 10 netter i januar 2024
Svar fra Micah Altshuler den 12. feb. 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 – Utmerket

Anita og Beeton

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was close the conference I was attending
Bodde her 4 netter i februar 2024
Svar fra Micah Altshuler den 12. feb. 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 – Utmerket

Anita og Beeton

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was close to the conference I was attending
Bodde her 11 netter i januar 2024
Svar fra Micah Altshuler den 12. feb. 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 – Utmerket

Anita og Beeton

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was close to the conference I was attending
Bodde her 12 netter i januar 2024
Svar fra Micah Altshuler den 12. feb. 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

4/10 – Dårlig

Olly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I had a lovely stay at Marriott, the staff were very helpful & very pleasant too. However, I requested for help with my suitcases and a large weightless bag while checking out. During this process, the weightless bag that was totally intact all the way from Chicago to London got badly damaged, and the handle was ripped off. This experience ruined what could have otherwise been a 5 star experience for me.
Svar fra Mari den 13. feb. 2024
Dear Olly, I want to thank you for taking the time to five us feedback on your most recent stay.I am so glad to learn you had a comfortable stay and that the service offered by the team was helpful and pleasant. On the other hand, I am truly sorry that your suitcase was damaged. This is very unfortunate and disappointing for us as well. We would like to make amends and a guest services manager has already emailed you in this regard after your initial report. Kindly reply back to us to take this forward. I want to thank you for informing us and for your calm deminer and allowing us to look into this.We look forward to speaking to you very soon. Kind regards, Mari

8/10 – Bra

Jonathan

Bodde her 1 natt i februar 2024
Svar fra Micah Altshuler den 12. feb. 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Poor customer service
Poor customer service. Very unprofessional managers. Hotel chain stuck in the 1950’s
Bodde her 2 netter i februar 2024
Svar fra Sukanya den 9. feb. 2024
Thank you for sharing your honest feedback with us. We hope to welcome you back in the future and regain your trust. Please feel free to reach out directly to discuss any areas for improvement.

10/10 – Utmerket

Monia

Bodde her 2 netter i februar 2024
Svar fra Micah Altshuler den 6. feb. 2024
Thank you for your kind feedback. I hope you had a wonderful stay with us and hope to see you again sometime soon. Kind regards,Front Desk Team

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Micah Altshuler den 31. jan. 2024
Thank you for your kind reply. We hope you had a wonderful time at the hotel. We look forward to hosting you sometime soon.Kind regards, Front Desk Team

10/10 – Utmerket

Sean

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Great Stay
Very comfortable and nicely located.
Bodde her 3 netter i januar 2024
Svar fra Micah Altshuler den 29. jan. 2024
Thank you for your kind feedback. We hope you had a wonderful stay with us. We look forward to hosting you again soon. Kind regards, Front Desk Team

8/10 – Bra

Karyl

good
Bodde her 2 netter i januar 2024
Svar fra Micah Altshuler den 29. jan. 2024
Thank you for your kind feedback. I hope you had a wonderful stay with us. We look forward to hosting you sometime soon.Kind regards,Front Desk Team

10/10 – Utmerket

Jason

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Staff and Hotel
Amazing Hotel. If I’m ever back in London I would defiantly think about book this hotel again
Bodde her 1 natt i januar 2024
Svar fra Micah Altshuler den 29. jan. 2024
Thank you so much for your kind feedback. We hope you had a wonderful stay with us. We look forward to hosting you sometime soon. Kind regards,Front Desk Team

8/10 – Bra

Claire

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Micah Altshuler den 29. jan. 2024
Thank you for your kind feedback. I hope you had a wonderful stay with us. We look forward to hosting you sometime soon.Kind regards,Front Desk Team

10/10 – Utmerket

Christopher

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stop at the Marriott Canary Wharf
Second visit to the Marriott very friendly staff, and excellent service, recommended.
Bodde her 2 netter i januar 2024
Svar fra Fanny Hanisch, Asst. Front Office Manager den 9. jan. 2024
Thank you for your lovely feedback, much appreciated.

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel, friendly staff
Bodde her 2 netter i januar 2024
Svar fra Fanny Hanisch, Asst. Front Office Manager den 9. jan. 2024
Thank you for your lovely feedback, much appreicated.

10/10 – Utmerket

Jamie

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic stay.
On arrival the room we had booked was not available, but without even asking they upgraded us to another room and gave us free access to the executive lounge… For New Years Eve I think this was fantastic service especially as the hotel was full.
Bodde her 1 natt i desember 2023
Svar fra Fanny Hanisch, Asst. Front Office Manager den 9. jan. 2024
Thank you for your lovely feedback, much appreciated. Happy New Year to you and your loved ones.

10/10 – Utmerket

Alan og Crewkerne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Fanny Hanisch, Asst. Front Office Manager den 9. jan. 2024
Thank you for your feedback, much appreciated!

8/10 – Bra

Andrew

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Sukanya den 25. des. 2023
Thank you for your feedback. Much appreciated.

10/10 – Utmerket

Vivienne

Bodde her 3 netter i desember 2023
Svar fra Sukanya den 25. des. 2023
Thank you for your feedback. Much appreciated.

10/10 – Utmerket

alice

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Sukanya den 25. des. 2023
Thank you for your feedback. Much appreciated.

10/10 – Utmerket

Tracy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Staff are amazing!
Lovely hotel in a great location. Bed was really comfortable and room was spacious. The staff are all amazing and really made our stay. Only couple of issues was the queue for breakfast and the wait for lifts but these were minor problems and didn't spoil our stay.
Bodde her 1 natt i desember 2023
Svar fra Sukanya den 25. des. 2023
Thank you for your feedback. Much appreciated.

10/10 – Utmerket

Ronaldo og Edmonton

Bodde her 7 netter i desember 2023
Svar fra Sukanya den 9. des. 2023
Thank you for your feedback. Much appreciated.

4/10 – Dårlig

Debbie

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Check in was awful. Room wasn’t available until 2.5hrs after official check in!
Bodde her 1 natt i desember 2023
Svar fra Sukanya den 9. des. 2023
Thank you for sharing your honest feedback with us. We hope to welcome you back in the future and regain your trust. Please feel free to reach out directly to discuss any areas for improvement.

8/10 – Bra

Kirsty

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Sukanya den 9. des. 2023
Thank you for your feedback. Much appreciated.

2/10 – Forferdelig

elizabeth

Bodde her 1 natt i november 2023
Svar fra Sukanya den 9. des. 2023
Thank you for sharing your honest feedback with us. We hope to welcome you back in the future and regain your trust. Please feel free to reach out directly to discuss any areas for improvement.