Dear Sharon, First of all we want to thank you for taking the time to share your experience. We are very sorry for all this issues and very concern as well as this is not the service that we provide. We would passed your comments to our management in order to take actions. We really hope you can give us a second chance and we can try to make your stay a little bit better.

Dear guest, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the apartment. We are most concerned to read your remarks on the property layout you mentioned whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Nevertheless, please rest assured that your review will be shared with our head of departments for information and further revision will be done at the property. We have taken note of your various comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly. Sincerely,

Dear guest, Thank you for bringing this issues to our attention. I sincerely apologize for the window issue, for it is the first time we hear about it, and we understand your frustration. We try to maintain the highest standards of service, but it’s clear we fell short in your case. We will work hard to improve this points you mentioned. Sincerely,

Dear Alvaro, We are sorry to hear about your experience, for this is not an usual occurrence at our business. We tried to reach you to confirm the arrival time, due to the fact the property does not have a front desk and since we did not have the time it was complicated to arrange it. Then, we advertise 6 flats on the same listing, all around the same area, so the flat assigned to you could be any of the 6 flats with the same category. For the security deposit, you can read the conditions before booking on the fine print of the property, when we send you the check in instructions and after the check out. The information provided is always the same: the deposit is taken on the check in day and reversed within 14 days after the check out. Sincerely,

Dear Myriam Elisabeth, Thank you for bringing this issues to our attention. We are sorry to hear about your experience, for it is not an usual occurrence at our bussiness. We do advertise 6 appartments in the same listing, so depending on the number of guests the system assigns you a different one. The shower has been checked and it works fine. For the gel and shampoo it is changed and renew in between check ins and outs so I will see why you had one opened. For the fungus issue you mention, it must be outside the property, for we have periodical pests controls which confirms us we are free of pests and fungus. Best regards,

Dear guest, Thank you for your comments. We are really sorry to hear about your experience, for it is not an usual occurrence at the property. The smell issue was probably due to the heavy rains this couple of days ago, but we never had any reports for this, so we will have a look. For the central heating, we have taken measures and fix it so this situation does not happen again. Best regards,

Dear guest, Thank you so much for your comments! We appreciate when our guests take some time to leave a comment about us. We are glad you enjoyed our world class appartment and hope to see you soon. Best regards,

Dear Ian, Thank you for bringing this impressions to our attention. I sincerely apologize for the amenities in general, and we understand your frustration. We try to maintain the highest standards of service, but it’s clear we fell short in your case. I will inform my team so they can fix everything you so kindly reported. Best regards,