Dear Kjell, Thank you for taking time to give us a feedback and very sorry you were not satisfied with our accommodation. As far our data shows you were upgraded for 2 larger rooms entirely free of charge, there were brand new rooms, however nothing wet on the walls. It is a pity you had not mentioned to us anything at the time to give us a chance to respond to your addressed issues in this review. In February we had quite few rooms available, as the low season falls during that period of time and we are confident we could sort everything out. Unfortunately you just left with no word, hence we genuinely think that your opinion is not fully fair on us Kind regards Hour Glass Management

Thank you for your review.

We are sorry that you were not happy with our accommodation however can you please elaborate why your score was so low? For a little rate we are offering plenty of free services like: flat tv with DVD with over 100 channels ,bedding and towels as well as all toiletries in bathrooms, free internet, coffees and teas, refrigerator, USB plugs, central heating, fan plus access to fully equipped kitchen. Sorry, but we are taking this low score to our hearts and obviously we are not happy at all. Look forward to your reply. Kind regards

Thank you Maria, welcome anytime :)

Thank you Julian, welcome anytime :)

Dear Guest, We are sorry you were not happy with our accommodation, however we think that your comment is hugely unfair and hurtful, especially with this very small price tag you paid for very nice and decent room. Also we showed you to the room and you had no issue then, so we rather surprised with you negative feedback. Kind regards

Dear Ashley, Thank you for your kind review and feedback. The place is still family run, but is half term at the moment and all our kids are with us on little break :). Unfortunately we do not have much facilities for food offering but we do offer our beautiful fully equipped kitchen for our guests' comfort. Kind regards

Thank you for your feedback :)

Thank you very much :)

Thank you very much :)

Thank you so much xx

Thank you and Happy New Year 2022 :)

Thank you very much for your review...

Dear Mark, We are sorry you did not have satisfying stay with us. Having said that, our staff lives away from the place, hence we do not see the reason to your words, as all of them are going home after work. Most likely there other hotel guest trying to enjoy themselves, that is all. Kind regards

Great feedback, thank you very much :)

Lovely review and feedback, big thank you to you xx

Thank you very much for your kind words and we hope to see you again soon.

Tanya, thank you so much for your warm words. We loved having you as a guest and we hope to see you again :). Kind regards

Thank you for your feedback, much appreciated, welcome back anytime :)

Thank you very much Michael, welcome anytime!

Dear Guest, Thank you for kind words and very positive feedback. Kind regards

Thank you for your great score and positive feedback. Hope to see you again soon. Kind regards

Thank you for your feedback.

Thank you for the kind words, welcome any time!

Thank you for feedback, welcome anytime!

Thank you do much :)

Thank you :)

Dear Stefan, Sorry about the steps and thank you for your positive feedback. Unfortunately in this Victorian listed building there is no chance to install any lift, sorry. Kind regards

Hi. Thank you for your feedback. Hopefully next time will do much better. Kind regards

Thank you for great feedback, welcome back anytime! Regards

Cheers :)

Dear Guest, Thank you for your kind words. Unfortunately, our building is listed and we cannot do so many alterations especially if comes to its structure. We provide however fans in all our rooms :). Kind regards

Hi, Thank you so much :) Kind regards

Hi. Thank you a lot for this great feedback :) Kind regards

Hi, Outstanding feedback. Thank you so much :)/ We look forward to seeing you again. Kind regards

Thank you so much. Great feedback. Most appreciated :)

Thank you very much :)

Thank you very much :)

Lieber Gast, Vielen Dank für Ihre Zeit, dieses Feedback zu schreiben. Es tut uns leid, dass Sie mit unserer Unterkunft nicht ganz zufrieden waren. Trotzdem denken wir, dass Sie uns etwas hart getroffen haben. Unsere Mitarbeiter werden ab einer bestimmten Zeit bezahlt und es liegt an ihnen, was sie mit ihrer Freizeit tun, und das sollten wir alle respektieren. Die meisten unserer Zimmer sind renoviert und schallisoliert. Zumindest die Zimmer, die uns unser Haus erlaubt hat, da dieses Gebäude unter Denkmalschutz steht. Wir befinden uns am Beginn der Zone 2 und sind nur 15 Minuten zu Fuß von der nächsten U-Bahnstation entfernt. Wir empfehlen unseren Gästen jedoch, den Bus zu benutzen, da sie viel schneller sind. Mit freundlichen Grüßen

Thank you so much, we are ecstatic for your great feedback :)

Thank you very much for your kind review, welcome anytime! Best regards

Dear Daniel, Thank you for your positive feedback :) Kind regards

Thank you very much :)

Thank you :)

Lieber Gast, Vielen Dank für Ihr positives Feedback. Am meisten geschätzt :). Hoffentlich bis bald. Mit freundlichen Grüßen

Dear Guest, Thank you for your feedback and we are sorry that you were not entirely happy with our accommodation. Having said that we do advertise ourselves as budget and simple hotel with all description stated om the website you booked with. There is nothing we can do about anyone allergic issues, sorry. But we have to mention that we have plenty eateries around an our staff would have been more than happy to direct you there. Regards