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Anmeldelser av Hotel Indigo London - 1 Leicester Square, an IHG Hotel

4 out of 5
Hotel Indigo London - 1 Leicester Square, an IHG Hotel
1 Leicester Square, London, England

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 268 av totalt 526 anmeldelser." "
Rangering på 8 − Bra. 148 av totalt 526 anmeldelser." "
Rangering på 6 − Grei. 47 av totalt 526 anmeldelser." "
Rangering på 4 − Dårlig. 39 av totalt 526 anmeldelser." "
Rangering på 2 − Forferdelig. 24 av totalt 526 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

7,6/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Solvår

Bodde her 1 natt i april 2023

10/10 – Utmerket

Jane

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfekt store rom for 2 personer
Fantastik mottakelse! Vi måtte vente litt på rommet, så vi fikk oppgradert rom med frokost 1 dag:)
Bodde her 2 netter i mars 2023

8/10 – Bra

Anne Linnes

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Harde senger, og ikke komfortabel stol
Bodde her 3 netter i oktober 2022

10/10 – Utmerket

Elin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i april 2022

8/10 – Bra

Fred

Bodde her 1 natt i september 2019

10/10 – Utmerket

Andrea

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2019
Svar fra Caterina Terranova den 29. juni 2019
Dear Andrea, Thank you for your valuable feedback and time taken to share it with us. I was delighted to hear you did enjoy your stay. We look forward to welcoming you back in the near future. Kind Regards, Caterina Terranova Reception Manager

10/10 – Utmerket

Anette Marie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales for weekendtur
Flott og sentral beliggenhet, uten bråk om natten. Pent og komfortabelt hotell, med nydelig utsikt til frokosten. Perfekt størrelse på rom til to personer på weekendtur. Nærhet til gode spisesteder, populære shoppinggater og kulturopplevelser.
Bodde her 2 netter i desember 2018
Svar fra Manager den 2. jan. 2019
Dear Guest, Thank you for taking the time to share your feedback with us, we hope to have the pleasure of welcoming you back soon! Kind regards, Antonio Piccoli, Front Office Manager

8/10 – Bra

Dag Morten S

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2018
Svar fra Manager den 12. des. 2018
Dear Guest, Thank you for taking the time to share your feedback with us, we hope to have the pleasure of welcoming you back soon! Kind regards, Antonio Piccoli, Front Office Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location and room
Fantastic location and “fresh” rooms. Some noise from outdoors, but that has to be expected. Only negative was very cramped lobby and waiting time for lifts. One of the “freshest” central London hotels I’ve stayed in wrt the room. Hardwood floors and modern.
Bodde her 2 netter i desember 2018
Svar fra Manager den 12. des. 2018
Dear Guest, Thank you for taking the time to share your feedback with us, we hope to have the pleasure of welcoming you back soon! Kind regards, Antonio Piccoli, Front Office Manager

10/10 – Utmerket

Elin Marie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i november 2018
Svar fra Manager den 16. nov. 2018
Dear Guest, Thank you for taking the time to share your feedback with us, we hope to have the pleasure of welcoming you back soon! Kind regards, Antonio Piccoli, Front Office Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2018
Svar fra Manager den 15. aug. 2018
Dear Guest, Thank you for your lovely review. We hope to have the pleasure of welcoming you back soon! Kind regards, Jas Sodhi, General Manager

8/10 – Bra

Ingrid Stenstadvold

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kjempefin beliggenhet, og veldig bra service
Bodde her 3 netter i mai 2018
Svar fra Manager den 17. mai 2018
Dear Ingrid, thank you very much for leaving your positive review we are very happy that you have had a good stay. We hope to have you back at Hotel Indigo soon. Kind Regards, Jasdeep Sodhi

8/10 – Bra

Christian og Hamburg

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would recommend to stay away from leister square rooms they could be noisy for the sensitive, rooms are ok but little wear and tear, but nothing Crazy. Staff were nice all of them pleasant. Rooftop bar does have a spectacular view. So nothing terrible
Bodde her 2 netter i mai 2024

8/10 – Bra

Megan

Likte: Renhold, personale og service og fasiliteter
Excellent location and great service by the staff. The single lift was a downside with waits of 15 mins at times.
Bodde her 5 netter i mai 2024

4/10 – Dårlig

Kathryn og Fort Worth

Reiste med partner
Likte: Renhold
Likte ikke: Fasiliteter
I would never stay here again. The noise from Leicester Square is absolutely awful. Only one elevator was working, so we had to wait forever to use it. The bar is WAY overpriced! We usually stay at the Hotel Indigo by Earls Court, and there are always complimentary beverages in the fridge, but not at this one. They also don’t provide conditioner or lotion.
Bodde her 3 netter i april 2024

8/10 – Bra

Doina

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient location
Bodde her 1 natt i mars 2024

8/10 – Bra

David

Reiste med partner
Likte: Renhold og personale og service
Location, Location, Location.. Front desk Staff were very helpful and friendly although those at the rooftop were not as attentive. Waited some time to be served even during times with less people. View from the rooftop was nice but an expensive view with lacklustre service and nothing special. Room was ok although the view was terrible, got the short straw for the view and below my expectations. The price tag is location and I will be back in Central London although will likely try a different hotel
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Chris

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location
Great location for a theatre trip and we enjoyed breakfast with a rooftop view of London. Thanks for a comfortable stay
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Chris

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very helpful; great location
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Mark

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

6/10 – Grei

Diana

Reiste med partner
Likte: Fasiliteter
Ottima posizione in pieno centro a Londra, camera carina, peccano un po’ sulla pulizia delle stanze che potrebbero essere eseguite meglio… Punto a favore la cortesia dello staff della reception e del personale delle pulizie!
Bodde her 3 netter i januar 2024

10/10 – Utmerket

Victoria

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024

6/10 – Grei

Linda de

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Kleine bedden, niet schoon, matig ontbijt en onwelkom ontvangst. Oordoppen voor de nacht zeker nodig! Lokatie wel ideaal overal snel en makkelijk bij te bereiken
Bodde her 2 netter i desember 2023

6/10 – Grei

leslie

Likte: Personale og service
Likte ikke: Renhold og fasiliteter
Property was in great location. There were private events (closed to the public) in the restaurant/bar all the nights I stayed so it wasn't open. The rooms lacked fairly basic amenities (closet and/or drawers, outlet in the bathroom, paper/pen, iron, washcloths, decent channels on the TV). The makeup mirror light didn't work, the toilet had toilet paper in it when I arrived and was not cleaned well, the faucet and pop up drain only had about 2" between them making it difficult to get your hands under without touching one or the other, and the two small elevators were extremely slow.
Bodde her 3 netter i desember 2023
Svar fra Robin den 17. des. 2023
Dear leslie,Thank you for taking the time to share your feedback on Expedia. We appreciate your kind words about our great location. However, we are sorry to hear that you were not satisfied with some aspects of your stay.We apologize for the inconvenience caused by the private events in the restaurant/bar. We try to balance the needs of our guests and our event organizers, and we regret that we did not meet your expectations in this regard.We also apologize for the lack of basic amenities in your room. We strive to provide a comfortable and convenient stay for our guests, and we are disappointed that we fell short in this area. We have noted your suggestions and we will work on improving our facilities and services.We are concerned about the issues you mentioned regarding the cleanliness and maintenance of your room. This is not the standard we aim for, and we have addressed this with our housekeeping and engineering teams to ensure that they are resolved promptly.We hope that you enjoyed your time in London, and we would love to have another opportunity to welcome you back and provide you with a better experience.

6/10 – Grei

joe

Bodde her 1 natt i desember 2023

2/10 – Forferdelig

Bianca

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It’s a gross hostile.
Terrible. The only thing decent was the location but even that was terrible. Room was dirty with hair all over the bed. Bathroom and room itself smelled so bad. This place is not worth the money. It’s the equivalent of staying in a hostel, but for 10x the price
Bodde her 4 netter i desember 2023
Svar fra Robin den 17. des. 2023
Dear Bianca,Thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay at our hotel did not meet your expectations. We take our guests’ satisfaction very seriously and we apologize for the issues you encountered with the room cleanliness, the bathroom odor, and the value for money.We have addressed these concerns with our housekeeping and maintenance teams and we are working hard to improve our standards and prevent such problems from happening again. We appreciate your honest comments and we hope you will give us another chance to show you our true level of service and hospitality.

10/10 – Utmerket

Ingrid

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent!!!!
Bodde her 3 netter i oktober 2023

4/10 – Dårlig

Charlotte

Likte ikke: Personale og service
We used to stay quite frequently at the Indigo but not after this experience. The front desk did not feel very welcoming and had an air of could not care less. We did manage to check in early which was helpful. The staff in the roof top bar were efficient for the majority of the time and at least made you feel welcome, they could have been a bit quicker on the uptake of asking if we would like more drinks. We had been left coffee pods but no machine. The mugs in the room had also not been cleaned and when we asked for some instant coffee we were left with decaf coffee bags it would have been nice if we could of had caffeinated coffee. When I called to say I had lost an item they were helpful in the beginning but when I questioned that I was certain that I had left it behind the response was not very pleasant it was an expensive item and I was dismissed with no further assistance basically the attitude was it was my problem and they would be no further help.
Bodde her 2 netter i desember 2023
Svar fra Robin den 17. des. 2023
Hello Charlotte, thank you for sharing your feedback with us. We are sorry to hear that your stay at the Hotel Indigo was not up to your expectations. We value your loyalty and we apologize for the inconvenience caused by the front desk, the coffee machine, the mugs, and the lost item. We understand how frustrating it must have been for you.We appreciate your kind words about the staff in the roof top bar and the early check-in. We are glad that you enjoyed these aspects of your stay. We strive to provide a welcoming and comfortable experience for all our guests, and we are always looking for ways to improve our service and facilities.Thank you for choosing the Indigo and we hope to see you again soon.

6/10 – Grei

Verifisert reisende

Likte: Renhold
Payer surtout l'emplacement idéal
Bodde her 1 natt i desember 2023

6/10 – Grei

Lene

Reiste med en gruppe
Likte: Romkomfort
God placering men slidt hotel
Hotellet ligger godt, men det er slidt. Vi fik et handikap værelse, og det var tydeligt slidt af kørestolsbrugere. Der var en stor plet i sofa, der manglende bordplads på badeværelset og vasken var placeret lav. Alt sammen godt hvis man er handicappet - det er vi ikke!
Bodde her 3 netter i desember 2023

8/10 – Bra

Dawn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
very central - issue with check in but resolved within half an hour
Bodde her 1 natt i november 2023

2/10 – Forferdelig

Chris

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I paid £400 for a room with no windows, i was then woken at 7am with construction work above my room I raised with staff and and I got a simple shrug no offer to rectify the issue....
Bodde her 1 natt i november 2023

2/10 – Forferdelig

Kyle

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Much more dirty than the photos.
Room floor was sticky and not mopped. Couch had huge stain. Other guests hair was in the bed and around the room. The shower curtain had orange mold all over it.
Bodde her 1 natt i november 2023

2/10 – Forferdelig

Luce

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property was ok. Random stains all over the walls. Requests for extra towels or TP took way to long, well over an hour to bring up 2 towels. We were woken up 2 times (at 5am and 8am) by the fire alarm due to the hotel allowing guests to smoke in their room. Even though they aren’t allowed to legally, clearly the hotel didn’t do much to stop it as it happened twice during our stay. Got way too rowdy and felt unsafe during the weekend.
Bodde her 4 netter i november 2023

8/10 – Bra

Jasmin Hudowernig

Reiste med familie
Likte: Personale og service
Hoteleinrichtung in die Jahre gekommen. Möbel und Teppich haben unschöne Flecken. Das Hotel besticht durch seine Lage und sein sehr zuvorkommendes Personal.
Bodde her 2 netter i november 2023

8/10 – Bra

MATTHEW

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023

10/10 – Utmerket

Roberto

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Struttura in stile teatrale anni 50, pulito e curato, una splendida terrazza da su Londra per poterla ammirare dall’alba al tramonto posizione stupenda a 2 passi dalla metro e da piccadilly, personale gentile e competente. consiglitissimo
Bodde her 2 netter i oktober 2023

2/10 – Forferdelig

Floriane DI

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Nous sommes très déçus par cet hôtel. Nous avions réservé une chambre standard à un prix relativement élevé par rapport à d’autres hôtels similaires. En arrivant on nous annonce que la chambre n’aura pas de fenêtre, ce qui ne nous a jamais été spécifié lors de la réservation, et aucune solution de remplacement proposé. L’hôtel est très bruyant : bruits de perceuse, marteau et réparation en tout, genre l’après-midi comme le matin, Sans parler de l’aspirateur, passer avant 10 heures du matin dans les couloirs… je ne recommande pas. Seule la situation géographique vaut le coup.
Bodde her 1 natt i november 2023

10/10 – Utmerket

charles

Reiste med partner, Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Hôtel parfaitement situé dans Londres. Tout est à proximité de marche. Attraits touristique, restos, théatre. Chinatown... L'hôtel est direct dans l'action. C'est fantastique!
Bodde her 4 netter i oktober 2023

8/10 – Bra

PATRICK

Bodde her 1 natt i oktober 2023

4/10 – Dårlig

Andrew

Likte ikke: Personale og service
On leaving after my stay, the Staff at the front desk refused to allow me to see my final bill, because I had made the booking via Expedia. Totally odd. Won't be going there again!
Bodde her 1 natt i oktober 2023

2/10 – Forferdelig

Brittany

Reiste med familie
Likte ikke: Personale og service og fasiliteter
Will not book again. First time in London & planned a stay for 7 days. First 2 in London, 2 in Paris & the remaining 3 back in London. Booked 2 hotel rooms (one for me & 1 for my parents). paid for premium rooms for first two nights & had a good experience. Hotel rooms are small, rugs could be refurbished but otherwise okay room in great location. The staff was super friendly & helpful for the first 2 nights of our stay. We check out, hop over to Paris to return 2 days later. Booked the rooms for the 2nd leg of the stay I chose a room for myself (basic room) & premium room queen for my parents. We check in there is different staff working from earlier in the week. Immediately notice a difference in treatment as we were charged for incidentals (typical for ANY hotel). The guest beside us couldn’t find her card. She was told not to worry just don’t break anything in the room.But that is not my concern. When we go to check into our rooms, my parents had been downgraded although I chose & paid for a premium room. I go to ask about it. Was told they were the same rooms when they clearly weren’t. The hotel was at max capacity I believe. The manager stepped in & was excessively condescending. Had the rooms been non refundable I would’ve canceled the booking on the spot and went elsewhere. He gave them a slightly better room, but then made off putting comments asking if they touched anything in the old room. I have never been treated so poorly
Bodde her 2 netter i oktober 2023

6/10 – Grei

Verifisert reisende

Likte ikke: Personale og service
Eight nights visit in Indigo
The room was small. Cleaning was bad (f.e. there were no room cleaning at all in two days). There were no bath robes. Not planning to stay there again.
Bodde her 8 netter i september 2023

8/10 – Bra

Jessica

Likte: Renhold og personale og service
Bodde her 4 netter i oktober 2023

4/10 – Dårlig

Carolyn

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Unfortunately I was extremely disappointed in this IHG. The furniture in the room was disgustingly stained and what you would expect from a roadside motel not supposedly from a 4 star hotel - none the less a IHG
Bodde her 2 netter i oktober 2023

8/10 – Bra

Stephen

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i september 2023

8/10 – Bra

atchara

Bodde her 3 netter i september 2023

8/10 – Bra

tirapong

Bodde her 5 netter i september 2023
Svar fra Neil C. den 23. sep. 2023
Dear tirapong,Thank you for your review. We hope to see you again soon.

10/10 – Utmerket

Frederic

Bodde her 1 natt i september 2023
Svar fra Neil C. den 23. sep. 2023
Dear Frederic,Thank you for your 10 out of 10 review. We hope to see you back again soon.

8/10 – Bra

Arnaud

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2023
Svar fra Neil C. den 23. sep. 2023
Dear Arnaud,Thank you for your review of Indigo Leicester Square. We hope we can welcome you back again soon.