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Anmeldelser av Holiday Inn Express London - ExCeL, an IHG Hotel

3 out of 5
Holiday Inn Express London - ExCeL, an IHG Hotel
1018 Dockside Road, London, England

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 472 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 385 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 97 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 28 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 20 av totalt 1002 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,0/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Julyana

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Front Desk den 5. feb. 2024
Thank you very much for your feedback score.

6/10 – Grei

Pernille bjå

Likte: Renhold og personale og service
Servicen var veldig bra og rommet hadde en fin størrelse og god seng, men rommet hadde noen merker av at det ikke var ordentlig rent. De hadde ikke noe spesielt god frokost + ingenting vegansk. Hjalp da at de jeg snakket med var veldig hyggelige og snille. Det var lytt imellom rommene og mye støy. så totalt sett ville jeg satt dette hotellet som 2 stjerner og drar ikke tilbake.
Bodde her 3 netter i februar 2020

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Top quality
The room was clean and with good quality on every aspect. We have no complaints!
Bodde her 3 netter i november 2019

6/10 – Grei

Verifisert reisende

Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Helt ok.
Ikke plass til 4 voksne på rommet. Bestilte rom for 4, men ble redd opp til 3 og vi fikk bare håndkle til 3. Nærområdet var ikke spesielt bra etter våre behov. Ikke mulig å kjøpe snacks utenom en maskin i lobbyen. Frokost på et minimums nivå.
Bodde her 6 netter i juli 2019

10/10 – Utmerket

Ada Veidal

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juli 2019

6/10 – Grei

Geir

Likte: Romkomfort
Likte ikke: Renhold
Bodde her 1 natt i juni 2019

10/10 – Utmerket

Muhammad

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2018

10/10 – Utmerket

Arfan

5/5
Very good and clean hotel
Bodde her 2 netter i september 2018

10/10 – Utmerket

Petter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2018

10/10 – Utmerket

Maxine

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good price for a twin room with a great breakfast included the following day
Bodde her 1 natt i mai 2024
Svar fra Reservations den 14. mai 2024
Thank you for your wonderful review. We hope to see you again soon.

10/10 – Utmerket

John

Reiste med partner
Nice hotel, pleasant staff in reception and dining room. Very clean and nice rooms
Bodde her 1 natt i mai 2024
Svar fra Reservations den 14. mai 2024
Thank you for your wonderful review score. We hope to see you again soon.

10/10 – Utmerket

GLADYS

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comfortable and welcoming! Not far from City attractions
Bodde her 2 netter i april 2024
Svar fra Reservations den 14. mai 2024
Thank you for your wonderful review. We hope to see you again soon.

6/10 – Grei

Alexandra

Bodde her 1 natt i april 2024

10/10 – Utmerket

Hakeem

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent all around, especially the staff. Clean hotel and very helpful staff.
Bodde her 1 natt i april 2024
Svar fra Reservations den 30. apr. 2024
Thank you so much for your wonderful review. Please do come back and visit us again soon.

10/10 – Utmerket

Norman

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had an amazing stay. Property clean and staff were all helpful. Will definitely stay again.
Bodde her 1 natt i april 2024
Svar fra Reservations den 30. apr. 2024
Thank you so much for your wonderful review. Please do come back and visit us again soon.

8/10 – Bra

Caroline

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff, clean and spacious room. Comfortable bed and decent breakfast.
Bodde her 1 natt i april 2024
Svar fra Reservations den 30. apr. 2024
Thank you so much for your wonderful review. Please do come back and visit us again soon.

10/10 – Utmerket

Diego

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
No tenía refri
Bodde her 5 netter i april 2024
Svar fra Reservations den 30. apr. 2024
Thank you so much for your wonderful review. Please do come back and visit us again soon.

6/10 – Grei

Kelly

Reiste med partner
Likte: Renhold
Nice hotel for stop over before a flight or use of the Excel centre. Ordered food from the bar/restaurant, lovely gentleman sever, the food sadly terrible. Breakfast was average. You get what you pay for. Cheap and cheerful, The staff are excellent. But the food lets them down.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Susannah

Reiste med partner
Likte: Fasiliteter
Beautiful hotel, friendly staff, quiet and comfortable. Good value for money. Many thanks.
Bodde her 1 natt i april 2024
Svar fra Alp Baykal / Guest Services Manager den 5. apr. 2024
Dear Susannah,Thank you for your lovely review regarding your stay at Holiday Inn Express London Excel. We are delighted that you had a great experience with us.

10/10 – Utmerket

Sandeep

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A
Bodde her 3 netter i februar 2024
Svar fra Alp Baykal / Guest Services Manager den 26. mars 2024
Dear Sandeep,Thank you for rating your stay at Holiday Inn Express London Excel. We would love to see you again.

10/10 – Utmerket

Miriam

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff very attentive and helpful. Special mention to Cynthia, Kingsley, and Bruce.
Bodde her 4 netter i mars 2024
Svar fra Alp Baykal / Guest Services Manager den 26. mars 2024
Dear Miriam,Thank you for your dear review regarding your stay at Holiday Inn Express London Excel. We are happy that you enjoyed our service, especially F&B staff.

10/10 – Utmerket

Sarah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, quiet and great breakfast!! Super location for the o2 arena and not too expensive. Closest DLR station was closed however the walk to the next was only 15mins. Staff very friendly and helpful. Would recommend.
Bodde her 1 natt i mars 2024
Svar fra Alp Baykal / Guest Services Manager den 26. mars 2024
Dear Sarah,Thank you for your lovely review. We would love to see you again in the future for another great experience!

10/10 – Utmerket

Margaret

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel and room was comfortable and spacious. Staff ver helpful and very friendly. Breakfast very good. Nice bar and great it was open until.1am to enable us to have a late nightcap Convenient for DLR travel. We enjoyed our stay very much!! Will come again!!
Bodde her 3 netter i februar 2024
Svar fra Alp Baykal / Guest Services Manager den 19. mars 2024
Thank you for your lovely review regarding your last stay. We are happy that you had a wonderful experience and excited to see you again.

6/10 – Grei

Paul

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Correcte prijs-kwaliteit verhouding; grootste nadeel was de hele nacht geluid (muziek) die ergens vandaan kwam
Bodde her 1 natt i mars 2024
Svar fra Alp Baykal / Guest Services Manager den 19. mars 2024
Thank you for your review regarding your stay at Holiday Inn Express London Excel. I would like to share my apologies regarding the noise, please let us know by contacting reception if you receive any problems for the future.

10/10 – Utmerket

Max

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I arrived art this hotel and the service from the check i young Lady whose name means peace in English was the best service I have ever experienced. Her attitude for such a young woman made me humbled. She went out of her way to ensure that a booking that was late , was resolved , and convinced me that I will only use this hotel when I visit London in the future. Congratulations to the Hotel , you are a credit to the Holiday Inn.
Bodde her 4 netter i februar 2024
Svar fra Reservations den 5. mars 2024
Thank you for your wonderful review - we hope to see you again soon and welcome you back in the future.

10/10 – Utmerket

Martyn

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good location
Good location for the O2 and Excel centre.
Bodde her 1 natt i februar 2024
Svar fra Reservations den 25. feb. 2024
Thank you for your fabulous review - we hope to welcome you back soon.

6/10 – Grei

Robert

Forretningsreisende, Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
dining in hotels, limited options around. staff friendly and helpful. hotel nice.
Bodde her 1 natt i februar 2024
Svar fra Reservations den 5. mars 2024
Thank you for your review and your comments about our staff - we hope to see you again soon and welcome you back in the future.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Tæt ved offentlig transport
Dejligt sted, meget tæt ved offentlig transport. Værelset var pænt og rent og havde alt, hvad man har brug for. Godt udvalg til morgenmaden, men meget småt til rigtig mange mennesker. Kunne ikke slukke for larmende aircondition om natten.
Bodde her 4 netter i februar 2024
Svar fra Reservations den 5. mars 2024
Thank you for your kind words regarding the cleanliness of the room, we apologize you felt the air conditioning was noisy - this has been taken back to my maintenance manager for review. We hope to welcome you back soon,

10/10 – Utmerket

shabana

Reiste med familie
Bodde her 3 netter i februar 2024
Svar fra Reservations den 25. feb. 2024
Thank you for your fabulous review - we hope to welcome you back soon.

8/10 – Bra

Peter

Bodde her 1 natt i februar 2024
Svar fra Reservations den 25. feb. 2024
Thank you for your fabulous review - we hope to welcome you back soon.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Reservations den 25. feb. 2024
Thank you for your fabulous review - we hope to welcome you back soon.

8/10 – Bra

Richard

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perfect place to stay for our vist to a show @the O2 arena. Good transport links made it stress.
Bodde her 1 natt i februar 2024
Svar fra Reservations den 25. feb. 2024
Thank you for your fabulous review - we hope to welcome you back soon.

8/10 – Bra

Colin

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
London Shell visit
Helpful staff, and clean rooms. Restaurant menu a bit limited Breakfast very good
Bodde her 1 natt i januar 2024
Svar fra Guest Services Manager den 1. feb. 2024
Thank you for your review about your stay at Holiday Inn Express London Excel. We are pleased that you have enjoyed your stay. As for the restaurant menu, we would love to hear your ideas if you like to share them. Hope to see you again in the future.

10/10 – Utmerket

Ilona

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and very good location
Bodde her 1 natt i januar 2024
Svar fra Guest Services Manager den 31. jan. 2024
Thank you for your lovely review. We would love to see you again with us in the future.Warmest Wishes,Alp Baykal

8/10 – Bra

Aseem

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property didn’t provide us water bottles and this room was booked for 2 people but toiletries were available for 1 guest only including bath and other towel. There was no quilt available for the second guest as well. We had to go to the reception to get the missing items for the second person.
Bodde her 2 netter i januar 2024
Svar fra Guest Services Manager den 1. feb. 2024
Thank you leaving a review regarding your stay at Holiday Inn Express London Excel. We apologize for the inconvenience you had regarding the room. For bottled water as brand standards, as we are an "express hotel" we do not offer bottled water in the rooms. You can always buy them from the bar or reception.

4/10 – Dårlig

Eric

Forretningsreisende
Likte: Renhold og personale og service
Luckily one night
Very hot room with no option to open window. Also the lights didnt work well. Breakfast was very very poor
Bodde her 1 natt i januar 2024
Svar fra Guest Services Manager den 1. feb. 2024
Thank you for leaving a review about your stay at Holiday Inn Express London Excel. We apologize that you had problems during your stay. Although these are not an excuse, we would like to share that you can always contact a member of staff to get help regarding your problems. We do have an air conditioning unit in the rooms as we do not have windows and we could help with both the lights and the heat through our central control.

10/10 – Utmerket

Godwin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome
Bodde her 3 netter i januar 2024
Svar fra Guest Services Manager den 31. jan. 2024
Thank you for taking your time to leave a review about your stay at Holiday Inn Express London Excel. We are thrilled that you found your stay "awesome"! Hope to see you again soon.Best Wishes,Alp Baykal

10/10 – Utmerket

Alice

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
Hotel is very well situated location wise for going to the excel- about a 15 min walk. Room was spacious and bed was comfy, the breakfast was great. Really enjoyed our stay and would come back here for future events.
Bodde her 2 netter i januar 2024
Svar fra Guest Services Manager den 31. jan. 2024
We are honoured that you have enjoyed your stay at Holiday Inn Express London Excel. We would love to host you again when your travels bring you to London.Best Wishes,Alp Baykal

2/10 – Forferdelig

Richard

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og romkomfort
Not great
Didn’t sleep at all. The the extractor fans are relentless. It’s l ike having a jet engine in your bedroom. Can’t turn them off
Bodde her 1 natt i januar 2024
Svar fra Guest Services Manager den 22. jan. 2024
Thank you for sharing your concerns about your recent stay at our hotel. We apologize for any inconvenience you experienced and take your feedback seriously.Your comments have been shared with our team, and we are actively addressing the issues mentioned. We would appreciate the opportunity to discuss your concerns further. Please feel free to contact us directly at alp.baykal@hiexpresslondonexcel.co.uk.We value your feedback and hope to have the chance to welcome you back for an improved experience in the future.

10/10 – Utmerket

Deborah

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good stay
Very clean and well maintained hotel. Very comfy, lovely friendly and helpful staff throughout.
Bodde her 3 netter i januar 2024
Svar fra Guest Services Team den 22. jan. 2024
Thank you for your wonderful review. We're thrilled that you enjoyed your stay, especially our staff. Your kind words mean a lot to us.We can't wait to welcome you back for another fantastic experience.

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Guest Services Team den 22. jan. 2024
Thank you for taking time to share a review about your stay.We hope to welcome you back at our hotel.

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location.
Location was fantastic, the hotel itself was great but the foldout bed was broken and the room was too noisy both with other guests and a whistling fan that we couldn't turn off. Overall I'd stay here again but perhaps not with kids.
Bodde her 2 netter i januar 2024
Svar fra kiheka den 10. jan. 2024
Thank you for your feedback in regards to hotel staff and location. we will share your comments with our tram. Foldout bed and extractor fan issue has been shared with the concerned team for action. Please write to us when you book with us again and we will try our best to make your stay as comfortable as possible.looking forward to welcoming you.

6/10 – Grei

ANTÓNIO

Likte: Personale og service
Para se ficar uma só noite.
Não existe nada nas proximidades do hotel a não ser o aeroporto central.O trem é perto,estação Royal Albert mas são muitas estações para chegar ao centro de Londres e também necessita trocar de linha várias vezes.O café da manhã é sempre o mesmo e não se pode pedir nem um ovo cozido.
Bodde her 5 netter i desember 2023

8/10 – Bra

Jim

Bodde her 2 netter i desember 2023
Svar fra Front Desk den 3. jan. 2024
Thank you for your review score - we hope to welcome you back soon.

8/10 – Bra

Deepu

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good stay
A good hotel. Room was ready at the time of check-in, with the sofa bed all set. ample towels kept on standby. On site parking for extra charge, charged per day. A good alternative to explore London due to the DLR station next door and tube station nearby Breakfast is as always not a disappointment :)
Bodde her 1 natt i desember 2023
Svar fra Front Desk den 3. jan. 2024
Thank you for your wonderful review score - we hope to welcome you back soon.

10/10 – Utmerket

Peter

Bodde her 1 natt i desember 2023
Svar fra Front Desk den 3. jan. 2024
Thank you for your wonderful review score - we hope to welcome you back soon.

10/10 – Utmerket

Naveed

Bodde her 1 natt i desember 2023
Svar fra Front Desk den 3. jan. 2024
Thank you for your wonderful review score - we hope to welcome you back soon.

10/10 – Utmerket

Maïssane

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
À deux min à pied de la station de métro. Les personnes qui travaillent sur place sont adorable. La chambre est très correcte. Seul petit point négatif personne parle français. À part Mohamed qui est adorable et qui parle français.
Bodde her 2 netter i desember 2023
Svar fra Front Desk den 12. des. 2023
Thank you very much for your feedback, we hope to welcome you back soon.

6/10 – Grei

Cengiz

Reiste med en gruppe
Likte: Personale og service
Man kann das Fenster nicht öffnen. Es war laut aber das nimmt man noch in kauf weil es nahe vom Flughafen ist. Rabatt wurde nicht gestattet, habe Flug und Hotel über ebooker gemacht und keinen Rabatt erhalten.
Bodde her 2 netter i desember 2023
Svar fra Front Desk den 12. des. 2023
Thank you very much for your feedback, we hope to welcome you back soon.

10/10 – Utmerket

Kirsten

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Würde ich jederzeit wieder buchen
Bodde her 3 netter i november 2023
Svar fra Front Desk den 12. des. 2023
Thank you very much for your feedback, we hope to welcome you back soon.