Thank you for your stay with us.

You had wrote a review before check in, we did contact you several time before your arrival with no answer. Regarding the bags storage we did propose and explained clearly, you had to leave it to reception, you checked out without leaving your bags , Regarding the pictures ,we wish you posted the entire room , not only corner zoom bathroom, the size for central London specifically knightsbridge, is really descend, regarding the cleaning everything was done professionally, you did not complain or mention anything during your stay, we are very unfortunate to had to host , particularly rude customers.

Thank you for your stay with us.

Thank you for your stay.

Hello, I am really sorry to hear about the issue, please note our staff rectified the situation as soon as they were informed, Please note, you could contacted us at any time and we will have the support and help, the heater have only one thermostat, so i am not sure what kind of instruction is required. Finally please note we are clear about our listing, its basic rooms in Knightsbridge with 1/3rd of the price for normal hotel rooms, we are a guest house and provide the best service in our category. Best Regards:

Hello, We are really sorry for the inconvenience, but we had to adjust your stay according to your late check in, please note we had tried to contact you several times but with no luck until we got a hold of you on that day. Best Regards:

Thank you for your stay. Best Regards:

Thank you for your stay.

Thank you for your stay.

Thank you for your stay.

Thanks for staying with us.

Thank you for your stay.

Thank you

Thank you for your stay.

Thank you for your stay.

I hope if you shared your concerns directly with us. Thanks.

Thank you

Thanks for your stay.

Thanks for your stay

Thanks.

Thanks

Thank you for your stay

Thank you for your stay with us.

Thank you very much for your stay and we hope to see you again :-)

Thank you for your review.

Thanks for your review, we will do our best to improve our service, please note the main aspect in our business is to provide an affordable accommodation in Luxurious Knighstbridge with the best service possible. Best Regards:

Thank you for your stay.

Hello, As we had explained you several times already, your room was not sold, our receptionist took around 10 minutes to arrange the check in for you and you was not making her job any easier. To make things clear, you had booked two different rooms, with two bookings, and that day which you did not come was the first booking and non refundable booking, regarding the issue with the hot water, once you had informed us that there was no hot water, nevertheless less it was Saturday, Our staff had sorted it out for you within an hour, we had issued you a voucher for that night, and apparently you was not happy with that and you had asked for a full refund for the three nights, even though you had stayed there, in the second night when you contacted us our management had offered you a refund for the third night if you prefer to leave which you did not and stayed that last night with us. So regarding dishonesty, our management were professional with you and had tried to follow all the procedures to make sure you have been treated right and in a fair manner, finally when you had sent a message complaining that if you did not receive a refund you will write us a bad review, well thats why we can response for such reviews and users can judge the situation them self. In another note, please note you have booked a budget room with an average price of 150 Pounds a night, while other Hotels sells the same type of rooms in the same street starting from 300 Pounds. We have flagged your name and we will not accept any new bookings from your side! Best Regards: Moata Smith. Harrods Room Team Management.