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Anmeldelser av Fox Connaught

3 out of 5
Fox Connaught
Lynx Way, London, England

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 203 av totalt 539 anmeldelser." "
Rangering på 8 − Bra. 224 av totalt 539 anmeldelser." "
Rangering på 6 − Grei. 68 av totalt 539 anmeldelser." "
Rangering på 4 − Dårlig. 29 av totalt 539 anmeldelser." "
Rangering på 2 − Forferdelig. 15 av totalt 539 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

6,6/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Honey

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2023

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2018
Svar fra CHH team den 19. okt. 2018
Thanks for staying with us!

8/10 – Bra

Kathrine

Likte: Renhold, personale og service og romkomfort
Bodde her 5 netter i juli 2018
Svar fra Connaught hotel team den 24. juli 2018
Thanks for staying with us!

8/10 – Bra

johannes og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
O2 konferanse London
Hotellet ligger greit til om man skal til O2 arenaen i London eller skal till messeområde ExCel som er innen gåavstand. Litt kroglete å komme seg inn til London sentrum. Hotellet består av en gammel Viktoriansk bygning som kontrast til alt det moderne som ligger rundt med flere større hoteller. Ligger under 1 km fra London City airport, men det var lite støy. Mitt rom nr 8 var kompakt med et minibaderom som kunne trenge oppdatering. Komfortabel seng og meget godt renhold. Ikke kjøleskap på rommet. Inne og uterestaurant på hotellet. Meget hyggelig og hjelpsom betjening. Kun 5 min på gå til Prince Regent tube stasjon på Dockland Light Railway. Ingen butikker nær ved. Ingen heis på dette lille hotellet og ganske bratt trapp opp til rommene. Hotellet passer best for de som skal på kongresser eller messer i området London øst

8/10 – Bra

Linn Therese

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Johan og Stavanger

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra og stille rom, ingen bråk fra fly. Grei bar med mulighet for uteservering i solen. Behjelpelig personale. Litt minus at frokost ikke er inkludert.

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Christine

Likte: Fasiliteter
Good value and clean.
Bodde her 1 natt i mai 2024

8/10 – Bra

Katie

Likte: Renhold og personale og service
Bodde her 1 natt i mai 2024

6/10 – Grei

Morin

Likte: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Management den 22. mai 2024
Thank you for your feedback, we hope that we can improve on this. RegardsManagement

6/10 – Grei

David

Forretningsreisende
Likte: Personale og service
Lovely people, quiet, functional and cheap, just a bit dated
Bodde her 1 natt i mai 2024
Svar fra Management den 22. mai 2024
Thank you for your feedback, we hope that we can improve on this. We will be doing some improvements.RegardsManagement

4/10 – Dårlig

Kerry

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
The rooom was nice and clean but lack of bedding and the service was absolutely awful, seriously rude and unhelpful staff
Bodde her 1 natt i mai 2024
Svar fra Management den 22. mai 2024
Dear KerryWe are disappointed that you feel that there was issues while you stayed at our venue, we will look into your issues raised. We will deal with this asap.RegardsManagement

8/10 – Bra

Rebeca

Forretningsreisende
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
When I arrived there was old trash in the bin. and during the days of my stay they only came by one day to do the cleaning, the room was occupied and they did not return
Bodde her 1 natt i april 2024
Svar fra Management den 22. mai 2024
Dear RebeccaWe are disappointed that there was issues with the hotel, we have spoken to our hotel staff to ensure this never happens again, thank you for bringing this to our attention.RegardsManagement

8/10 – Bra

Rebeca

Forretningsreisende
Likte ikke: Renhold og fasiliteter
The only thing was that I stayed 3 nights. And they didn’t clean the room, make the bed… I knew it was like an small hotel with no lift…
Bodde her 3 netter i april 2024
Svar fra Management den 22. mai 2024
Thank you for your feedback, we hope that we can improve on this. We have spoken to our hotel staff to ensure this never happens again.RegardsManagement

6/10 – Grei

Victoria

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
This was a great place to stay in terms of convenience for the ExCel. Was unable to contact the property (either via Expedia booking contact property function or using their phone number) ahead of time regarding a late check in which was frustrating. Bathroom wasn't completely clean and in poor condition.
Bodde her 2 netter i april 2024
Svar fra Management den 22. mai 2024
Dear VictoriaThank you for your feedback, we hope that we can improve on this. RegardsManagement

8/10 – Bra

Helen

Likte: Renhold og personale og service
q
Bodde her 2 netter i april 2024
Svar fra Management den 22. mai 2024
Thank you for your rating, we hope to improve on this.RegardsManagement

8/10 – Bra

John

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
Things I liked: Good atmosphere, friendly staff, comfortable room, great location, good price. Things I disliked: No breakfast included in stay. Sink was full of water in my room, with bits floating in it. Bedside telephone had gunk stuck between the keys. Check in time was not 24h.
Bodde her 1 natt i april 2024
Svar fra Management den 22. mai 2024
Hi JohnThank you for your feedback, we hope that we can improve on this. RegardsManagement

4/10 – Dårlig

Rob

Reiste med partner, Forretningsreisende
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Management den 22. mai 2024
Hi RobThank you for your feedback, we will definitely improve on this. RegardsManagement

8/10 – Bra

Julie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Management den 22. mai 2024
Hi JulieThank you for your rating, we hope that we can improve on this. RegardsManagement

8/10 – Bra

Eva-Maria

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Gute Zeit gehabt
Bodde her 5 netter i mars 2024
Svar fra Management den 22. mai 2024
Hi Eva-MariaThank you for your rating, we will definitely improve on this. RegardsManagement

8/10 – Bra

Andy

Likte: Renhold, personale og service og fasiliteter
Lovely room. Very clean and comfortable.
Bodde her 1 natt i mars 2024
Svar fra Management den 17. mars 2024
Hi AndyThank you for your feedback, we do appreciate it.RegardsPoli

10/10 – Utmerket

Rachael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing night, clean and comfortable. Breakfast was lovely and nice pub with stunning food.
Bodde her 1 natt i mars 2024
Svar fra Management den 17. mars 2024
Hi RachaelThank you for your feedback, we do appreciate it.Look forward to seeing you again.RegardsPoli

6/10 – Grei

Elisabeth

Reiste med familie
Likte ikke: Personale og service
El cuarto era grande y espacioso pero el techo tenía humedad, la persona de la recepción muy poco amable.
Bodde her 3 netter i februar 2024
Svar fra Deputy Manager den 9. apr. 2024
Thank you for your review! All feedback is extremely appreciated here.We are sorry to hear that you had an unfriendly encounter, we will do all that we can rectify this! Hopefully we can welcome you again!

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
The Staff were pleasant when we arrived and helpful when asked any questions. However, there was a very strong smell of alcohol and weed around the building. Our neighbours next door constantly fought and where very loud at a late time. The shower leaked and did not run any hot water. In Addition to this there where 3 radiators in the room but only one small portable one in the room worked meaning the room was cold in the night. Finally one of the things I was assured is, we would get the continental breakfast at 7.30am. But, after checking if the breakfast was open all the way up till 8.30am- it had still not been open. there where no staff in the building and everything was still locked up so we couldn’t have the breakfast we were promised upon paying for the room.
Bodde her 1 natt i februar 2024
Svar fra Management den 3. apr. 2024
HiFirst of all please accept our apologies for your uncomfortable experience. We take all feedback seriously. We dealt with the issue of your neighbours. The shower and heaters are now fully up to standard. We are sorry for the issue with the breakfast and we will look into this as soon as possible. Once again please accept our sincere apologies.RegardsPaulina

4/10 – Dårlig

James

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
The room was very clean, the shower was cold and leaked all the time. Staff were pleasant. However, the hallways smelt of weed. We were told breakfast would be ready at 7.30 am ....we waited until 8.45 a.m., and the shutters or the building had not opened, no staff, no breakfast.
Bodde her 1 natt i februar 2024

4/10 – Dårlig

Louise og Walsall

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Deputy Manager den 9. apr. 2024
Thank you for your review. We are sorry to hear that we did not meet your standards. Please feel free to email us so we can do what we can to rectify this.

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Solo concert stay
Easy to find, good distance from tube, pleasant bar with good food reasonable priced,nice room, lovely an warm on arrival, very clean, good decor, comfortable double, good size shower,20 % off food and drinks with stay,free breakfast,an establishment that got everything correct would definitely stay again and have no problem in highly recommending.
Bodde her 1 natt i februar 2024
Svar fra Management den 25. feb. 2024
Andrew, We highly appreciate your review and are happy that you enjoyed your stay with us!Hopefully, we will see you again soon!

8/10 – Bra

Jitendrakumar

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Deputy Manager den 9. apr. 2024
Thank you for your review. We are so happy that you are pleased with your stay! We look forward to meeting you again.

6/10 – Grei

Carlo

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Ok for a one night stay, bathroom very tired, double room very small. Evening meal was good, friendly staff.
Bodde her 1 natt i februar 2024
Svar fra Management den 25. feb. 2024
Your review is very much appreciated. Thank You! We hope to welcome you again.

8/10 – Bra

Anthony

Likte: Renhold og personale og service
Nice little economical hotel
Great little economical hotel with free safe parking... great for the Exhibition centre which is a 10 minute walk to Custom House. Continental breakfast had lots of choice.. nice croissants and pane au chocolate. Basic, but okay
Bodde her 1 natt i februar 2024
Svar fra Management den 25. feb. 2024
Anthony, Thanks for the review! We appreciate all feedback. We hope to see you again!

6/10 – Grei

Marta

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Personale molto gentile e disponibile; bello il pub ma la stanza era decisamente datata e aveva un cattivo odore.
Bodde her 2 netter i februar 2024
Svar fra Management den 8. mars 2024
Hi MartaThank you for your feedback we will look into this. We are pleased that you was happy with everything else.RegardsPaulinaRegards

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very very very disappointing
I recently stayed at Fox Connaught for two nights, and I felt compelled to share my experience. Firstly, I was disappointed to find that the included breakfast was not available on both days of my stay, without any prior notice or compensation offered. Additionally, the condition of the room was not as advertised. I encountered issues with dampness in the toilet, including widespread mold, which raised concerns about the overall cleanliness and maintenance of the facilities. This experience did not meet my expectations based on the hotel's descriptions and promises. I hope this feedback is taken constructively to improve future guest experiences. I'll NOT recommend any paying customer to stay at this hotel.
Bodde her 2 netter i februar 2024
Svar fra Deputy Manager den 9. apr. 2024
Thank you for your review. We appreciate all feedback, to help improve our service! I’m sorry to hear that things were not your standard, this should not have been the case. Please feel free to email us, we will do what we can to rectify this.

8/10 – Bra

Andtea

It was very relaxed and good value for money
Bodde her 1 natt i februar 2024
Svar fra Management den 25. feb. 2024
Thank You for your review!We highly appreciate your feedback.

8/10 – Bra

Olivia

Reiste med en gruppe
Likte: Personale og service og romkomfort
Nice hotel
Nice hotel for the price, room was adequate. A bit dated/worn but bed was comfortable and room was big enough. Would stay again, breakfast included was a nice touch. 5 min walk to DLR/buses and close by to airport
Bodde her 1 natt i februar 2024
Svar fra Management den 25. feb. 2024
Olivia, Many thanks for your review! We appreciate all feedback here at Fox Connaught. Please do come again!

10/10 – Utmerket

Pontus

Bodde her 2 netter i februar 2024
Svar fra Management den 12. feb. 2024
Hi PontusThank you for your great score. We look forward to seeing you again.RegardsPaulina

2/10 – Forferdelig

John

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Booked to watch a show in London. Arrived at hotel and left cases in room. During the show my father in law suffered a severe medical emergency back home in Kent. We rushed back to the hotel and left straight away to return home. The hotel manager was sympathetic and said he would contact us and discuss a full or partial refund. I have heard nothing and the money has been taken out of my account. At the time the money was not important but the principal of the matter is in my opinion shocking. As I booked this through Expedia i assume it must have been a joint decision but it seems a very unprofessional and heartless way to conduct business

8/10 – Bra

Graeme

Likte: Renhold, personale og service og fasiliteter
This was a great place to stay for an event at the Excel, and the food and staff were lovely. Although the rooms were a bit dated in decor and furnishings, it was fine for my needs. The en-suite was overlooked by the neighbouring hotel which was a little worrying! The bathroom was showing some signs of wear and tear, rusty bin and peeling paint. Staff were lovely, especially the lady who was doing the breakfast buffet in the morning!
Bodde her 2 netter i januar 2024
Svar fra Manager den 12. feb. 2024
Hi GraemeThank you for your feedback. We are looking into updating our hotel. Hopefully we will see you again in the future.RegardsPaulina

6/10 – Grei

Ferat

Forretningsreisende
Likte: Renhold
Bodde her 4 netter i januar 2024
Svar fra Management den 12. feb. 2024
Hi FeratThank you for your score.RegardsPaulina

10/10 – Utmerket

Alan

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Great for the money
Not the best hotel in London but definitely the best for the money. Great staff and perfect for a bed for the night whilst away with work. Food and drink in the attached bar was good. Room was quiet and comfortable. Hotel is undergoing renovation but not such a massive overhaul that areas are blocked off. Looking forward to stopping there again in June and getting the docklands train into the city. Thank you to the lady member of staff who met us at breakfast and dispelled the mith about all southerners being rude and off hand.
Bodde her 1 natt i januar 2024
Svar fra Management den 12. feb. 2024
Hi AlanThank you for your feedback.We look forward to seeing you soon.RegardsPaulina

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly welcome and nice spacious room
Bodde her 1 natt i januar 2024
Svar fra Management den 12. feb. 2024
Hi AndrewThank you for your feedback.RegardsPaulina

6/10 – Grei

Anthony

Forretningsreisende
Likte: Personale og service
Ok if you get it cheap
Hotel was quite cheap and it was obvious why when staying. Very cold room, storage heater took all night to heat the room so had to wear clothes in bed as could see my breath it was that cold and there was a massive water stain on the wall. Breakfast was pastries, toast and cereal (no gluten free options so I skipped it but it looked ok)
Bodde her 1 natt i januar 2024
Svar fra Management den 12. feb. 2024
Hi AnthonyThank you for your feedback. We will take onboard your comments.RegardsPaulina

6/10 – Grei

Malene

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Not clean
Very kind and helpful staff. Offered to help with getting our luggage up the stairs. The room was very dirty. Huge water stains tyrned ornage/brown on the walls. Dusty and food/drink stains on the walls. Didnt even wanna take a shower, dont think I've been to a hotel this dirty in my life. We were only there one night, so we didnt care. Wouldn't stay there again because of lack of cleanliness.
Bodde her 1 natt i januar 2024
Svar fra Management den 12. feb. 2024
Hi MaleneSorry to hear that you had a bad experience with us. We will definitely take your comments onboard. RegardsPaulina

2/10 – Forferdelig

Olusegun

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
On arrival at the building, we were hit by unpleasant stale smell from the entrance and walking through to the reception where the room key was handed over. On getting to the room, it was freezing, switched on the small heater mounted on lower part of wall which wasn't doing much. There was permanent stain around edges in shower tray. I went downstairs and asked the receptionist about the heating and was told it takess about 10 minutes to heat up the room. The didn't properly warm up until later i the evening, having checked in around 3pm, so had to stay in a cold room. The mattress was terribly uncomfortable that both my partner and I had body ache. I was informed by one of the ladies at the bar that breakfast starts at 7.30am and finishes at about 10am. We went downstairs for breakfast just before 9am but the bar area was closed and there was no one to ask for information. Breakfast was included in booking but wasn't provided, so we checked out just past 9am. I will not be coming back to this place and definitely will not be recommending it to anyone.
Bodde her 1 natt i januar 2024

6/10 – Grei

David K

Likte: Renhold
Bodde her 1 natt i desember 2023
Svar fra Management den 12. feb. 2024
Hi DavidThank you for your score. We look forwarding to seeing you soon.RegardsPaulina

6/10 – Grei

Kiyotaka

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
クルーは親切
Wi-Fiが弱過ぎ。トイレの取手は取れていた。寒い。
Bodde her 2 netter i desember 2023
Svar fra Management den 12. feb. 2024
Hi KiyotakaThank you for your score. RegardsPaulina

6/10 – Grei

Chris

Bodde her 1 natt i desember 2023
Svar fra Management. den 30. des. 2023
Thank you!We appreciate all feedback!Hope to see you again soon.

10/10 – Utmerket

Jazmine Ashanti

Bodde her 2 netter i desember 2023
Svar fra Management den 12. feb. 2024
Hi JazmineThank you for your score. We look forward to seeing you soon.RegardPaulina

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Management. den 30. des. 2023
Thank you for your review! We appreciate all feedback here at Fox @ Connaught. Hope to see you again soon!

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great
Another brilliant stay here. Really liked the room I was in, which was in good condition. There was an issue with my room when I checked in, but it was sorted out. The bar downstairs is also really good. I will keep coming back when I need to get a hotel in the area.
Bodde her 3 netter i desember 2023
Svar fra Management. den 30. des. 2023
Thank You for your review! We appreciate all feedback here at Fox @ Connaught. We are extremely glad that you enjoyed your stay with us. Hope to see you again Soon!

8/10 – Bra

Paulo

Likte: Personale og service
Bodde her 4 netter i desember 2023
Svar fra Management den 11. des. 2023
Thank you for your Review!We are happy you enjoyed your stay, and look forward to meeting you again next time!