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Anmeldelser av DoubleTree by Hilton London - Docklands Riverside

4 out of 5
DoubleTree by Hilton London - Docklands Riverside
265 Rotherhithe Street, London, England

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 447 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 319 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 126 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 61 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 49 av totalt 1002 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

8,2/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Jørgen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
London perfekt
Flott hotell i rolig område. Egen ferge over Themsen.... gjør alt perfekt til å oppleve det meste
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Niosha

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023

8/10 – Bra

Monica

Reiste med familie
Likte: Renhold og personale og service
Ok +
Bra rom. Dårlig bad. Dusj kunne ikke reguleres varme på og do kunne ikke skylles ned. Veldig god frokost og grei restaurant. Flott med fergetilbud. Dårlig det ikke var noe kiosk/ automater man kunne kjøpe vann og brus på.
Bodde her 3 netter i oktober 2023

10/10 – Utmerket

Maren

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i oktober 2023

6/10 – Grei

Jean erik

Likte: Renhold
Likte ikke: Personale og service
More like a 3 star hotel
A hotel below what you would expect from a chain like Double Three. The rooms were nice and big, but the air connection somewhat uneven, making it cold in one part of the room, and hot in the other. You have to wait a surprisingly long time to get hot water in the shower, and the toilet was stupidly problematic to flush. The bed were comfortable, but the sheets were overused, clammy and felt somewhat cheap. The staff were far from the friendliest or most service minded we have encountered, rolling their eyes when you ask for directions on how to get to the train station, not able to answer basic question about the area, and seemed more interested in speaking with each other than helping the guests. And just to make that clear, we didn’t ask for much… The housekeeping was proper, but they didn’t replace amenities like Kleenex even though it was almost depleted when we arrived, and even when we pointed it out to them. The cocktails at the bar were nice, but the bartenders seemed overworked and tired. The bar also ran out of fruit (!) lduring our stay, so they couldn’t serve us several of their signature drinks. PLEASE NOTE: They can’t make the Hilton cocktails in commercial that plays on the monitors on the ferry, so don’t ask. And there is no single soda wending machine in the entire hotel, so if you want something to drink after the bar closes, you are out of luck. At the hotels.com web page it says 24 hour room service - this is NOT correct. After 10.30 PM there is zero.
Bodde her 4 netter i juli 2023

8/10 – Bra

Liv Marit

Bodde her 4 netter i juni 2023

8/10 – Bra

Bjørn

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juni 2023

8/10 – Bra

Stig og Oslo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice quiet hotel. Excellent beds. Good breakfast and dinner in the restaurant. Free ferry to Canary Warf for shopping and dining. We stayed at this hotel because of an event at Printworks nearby.

8/10 – Bra

Anne-Marte

Bodde her 3 netter i februar 2023

8/10 – Bra

Hans Ivar

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2023

8/10 – Bra

Ann Helen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2022

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2022

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 2 netter i mars 2020
Svar fra AG den 11. mars 2020
Dear Guest, Thank you for taking the time to leave your 5 star rating. Please do let us know if you have any feedback you would like to share. Kind Regards

8/10 – Bra

Verifisert reisende

Bodde her 3 netter i januar 2020
Svar fra AG den 21. feb. 2020
Dear Guest, Thank you for choosing DoubleTree By Hilton London Docklands for your recent stay. I see that you didn't include any comments in your survey. Please do not hesitate to contact me if there is anything you would like to share. We are constantly striving to improve our product and services, so your feedback will be put to good use. I hope to have the opportunity to welcome you back to DoubleTree By Hilton London Docklands in the near future. Kind Regards Amie

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2019
Svar fra Amie den 2. jan. 2020
Dear Guest, Thank you for taking the time to share your rating, should you wish to share any feedback from your stay please do contact us directly at the hotel. Kind Regards

10/10 – Utmerket

Øystein

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
This hotell is excellent.
Bodde her 3 netter i september 2019
Svar fra AG den 28. okt. 2019
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your time with us. Kind Regards

10/10 – Utmerket

Lene

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i august 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Flott beliggenhet ved themsen, men litt tidkrevende å komme seg til undergrunn. Anbefales hvis du ønsker å bo litt utenfor sentrum.
Bodde her 4 netter i juli 2019
Svar fra AG den 16. sep. 2019
Dear Guest, Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience. I do hope we have the pleasure of welcoming you back in the near future. Kind Regards

10/10 – Utmerket

Åse

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
En super hotellopplevelse!
Flott hotell. Rent og trivelig!
Bodde her 5 netter i juli 2019

8/10 – Bra

Anita Habbestad

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell i rolig område av London
Flott hotell i rolig område. Fint å bo her med barn. Praktisk med hotellet gratis ferje som tar deg over Themsen hvert 10.min. Fantastisk god frokost. Eneste minus fra oss blir at dobbeltsengene på familierommene var for smale for 2 personer og også alt for harde. Ordnet seg med et par ekstra overmadrasser. Personalet var svært behjelpelige og servicevennlige.
Bodde her 3 netter i mai 2019

8/10 – Bra

Ove

Likte: Personale og service og romkomfort
Bodde her 3 netter i april 2019

10/10 – Utmerket

Tommy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Familie på 5 i familierom
Vi hadde et fantastiskt opphold, nydelig mat og drikke. Sentralt og samtidig litt utenfor. Veldig fint med båten over Themsen som var inkludert for hotellets gjester. Alt i alt helt perfekt!
Bodde her 3 netter i mars 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Bra hotell, god service og bra frokost. Familierommene var ok, men litt slitt og lytt mellom rommene. Tidkrevende og litt tungvint ogå reise til London sentrum. For å komme til undergrunnen krever dette en kort båttur og 10 min gåtur til Canary Wharf.
Bodde her 4 netter i februar 2019

8/10 – Bra

Åse

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bra hotell
Flott hotell-frokost-service. Lett med transport da busstopp var ved hotellet og undergrunnsbane bare noen stopp bortenfor. Mye for pengene.
Bodde her 4 netter i desember 2018

8/10 – Bra

Nina Skaar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell med god service i et hyggelig området!
Bodde her 2 netter i november 2018

10/10 – Utmerket

Opeyemi

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best hotel ever!
Bodde her 3 netter i oktober 2018

6/10 – Grei

Marianne

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Not so happy
Hotel was ok and good that they have the free boatservice. Easy to get to the jubilee line. But the restaurant had terriable service and food. Waited 20 min for a simple avocadotoast and the next day I ordered stone baked pizza and was given a pizza that could come from Tesco. Not good! This made me go out for breakfast instead. Room was fine but the floorboards made a lot of sound so I felt sorry for my neighboors. So in total: Good but not coming back
Bodde her 3 netter i oktober 2018
Svar fra Amie den 1. nov. 2018
Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience. I do hope we have the pleasure of welcoming you back in the near future.

10/10 – Utmerket

Johnmall

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy acceesss
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Lee og Collingwood Park

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing buffet breakfast! Polite and helpful staff.
Bodde her 3 netter i mai 2024

6/10 – Grei

QUO TZONG

Reiste med partner
Our recent stay at the DoubleTree Hotel was overall positive, with a few areas for improvement. We checked in on 11 May, where we were welcomed by a very helpful receptionist, setting a good tone for our visit. However, the end of our stay did not meet the same standard. On our departure day, 13 May, we had to check out at 5 AM and encountered some challenges with the receptionist on duty. He was initially reluctant to help us adjust our pre-arranged cab timing due to a last-minute change in our flight schedule, stating it was impossible without even checking. It wasn’t until a follow-up request that he reluctantly made the necessary call, and even then, he struggled to find the contact number, which was disappointing. Additionally, we were informed at check-in that the cab fare to Gatwick Airport would be between 90-100 pounds, but we ended up paying 225 pounds. This unexpected increase in cost was not communicated beforehand and significantly affected our overall experience. While the hotel itself provided comfort and the initial service was excellent, the inconsistency in service quality and transparency regarding costs at check-out left us with mixed feelings. We hope for improvements in these areas for future guests.
Bodde her 2 netter i mai 2024

8/10 – Bra

Christine og Jacksonville

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like to start a review with the positive.I enjoyed that the premises were renovated warehouses on the river. My room had a great view. It was challenging to get a king room with a walk in shower. The beds were smaller than advertised however they were comfortable. Maybe I am just spoiled with the US counterparts. The front desk team was very helpful for the most part. One young woman, who helped me with my room, really stood out but I did not get her name. The breakfast was the meal I had there daily and that was really nice. Mr. Vasimin Bratu, the restaurant manager. went above and beyond to make me happy with my GF needs and whatever else I needed. The man from Sri Lanka who cooked my eggs daily was especially patient with my various requests! The room was cleaned daily and and the hotel staff quickly responded to things that needed to be fixed like the shower drain. Now to the not so good. What I found especially petty and cheap was that the hotel refused to leave bottled water for their esteemed guests daily in the room even though there was a placard on the table and I quote" Stay Hydrated. Hilton Honors members (which I am) can enjoy complimentary bottles of water".Non members pay 2.50GBP." Even in the Transcorp Hilton Hotel in Abuja, Nigeria where I stayed for 2 weeks kept me supplied with water. I will take this up with corporate because it marred my visit and just should not happen in a hotel this price and caliber.
Bodde her 16 netter i april 2024

8/10 – Bra

Herbert

Bodde her 2 netter i april 2024

10/10 – Utmerket

Samantha

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved getting the boat across to Canary Wharf
Bodde her 2 netter i april 2024

6/10 – Grei

Elma

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

8/10 – Bra

Sarah

Bodde her 2 netter i april 2024

10/10 – Utmerket

Jami

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a classic England property. The rooms don’t compare to US resorts but we loved our stay. We had a few issues and the staff was gracious to help us. The boat was convenient but at the end of our stay the pier was closed for repairs. Bummer!
Bodde her 9 netter i april 2024

10/10 – Utmerket

Carlos

Bodde her 3 netter i april 2024

4/10 – Dårlig

Caroline

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
This hotel is tired, shabby and in need of some TLC. All which can be overlooked if you've paid a relatively cheap price for a stay. C10 bus to central London is directly outside the hotel which is a bonus. But having no hot water in the morning is unacceptable. I had to have a cold shower! I reported this to hotel reception upon checking out and they looked like they couldn't care less, and there was no offer of any kind of compensation for this. Won't be back! 😂
Bodde her 1 natt i april 2024

10/10 – Utmerket

Julie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Transport options
Bodde her 1 natt i april 2024

8/10 – Bra

Carina

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Det ligger lite "off" och det är meckigt att ta sig till byn, inga restauranger, hotellet har enen färja som går till canary warf Frukosten var ok, men ingen nutella 😭
Bodde her 4 netter i mars 2024

6/10 – Grei

Bethan

Reiste med partner, Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
The hotel had lovely decor and great sized family rooms but the bathroom needed a good clean and not shower gel ! The water taxi was a great way to get to canary warf ! good stay and my family enjoyed it! be aware of a hold charge the hotel will charge when you check in
Bodde her 2 netter i april 2024

10/10 – Utmerket

FERNANDO RAMIREZ

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great attention by the Personel at front desk and restaurant!
Bodde her 3 netter i mars 2024

4/10 – Dårlig

Carlos

Reiste med familie
Likte: Fasiliteter
Likte ikke: Renhold og personale og service
We sent our clothes for laundry and they lost 2 of our pants. every time we went to the reception, they told us that they will let us know,but they did nothing. When we got to the room we had toiletries,but when we ran out they didn’t restock. It is dangerous going into the bathroom because there is a step and many people might not see. What I liked about the hotel was the food and how easy it is to take the Uber boat to get to Westminister.
Bodde her 8 netter i mars 2024

4/10 – Dårlig

Georgie

Bodde her 1 natt i mars 2024

6/10 – Grei

Daniel

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Das Zimmer war nicht sonderlich modern, einchecken 15 Uhr mit langer Wartezeit verbunden, Zimmerreinigung nicht gründlich, kein Kosmetikspiegel im Bad, Dachgeschoss kalt, Buffet mäßige Auswahl
Bodde her 5 netter i mars 2024

10/10 – Utmerket

Audrey

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The location was beautiful. The ferry access. The hotel had an odd layout, but that was also part of the charm. The restaurant was very good, v the staff was amazing!!! I would definitely stay there again.
Bodde her 5 netter i mars 2024

8/10 – Bra

Vincent

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The place was great, especially being on the docks and view was beautiful. Rooms were quite small and the turn arounds reminded me like a puzzle, but over all it’s a great place. I enjoyed the breakfast was terrific.
Bodde her 3 netter i mars 2024

10/10 – Utmerket

Alison

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024

6/10 – Grei

Jacqueline

Likte: Renhold og personale og service
Adequate
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Joanne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Views
Bodde her 1 natt i februar 2024