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Anmeldelser av DoubleTree by Hilton Hotel London -Tower of London

4 out of 5
DoubleTree by Hilton Hotel London -Tower of London
7 Pepys Street, London, England

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 567 av totalt 1161 anmeldelser." "
Rangering på 8 − Bra. 321 av totalt 1161 anmeldelser." "
Rangering på 6 − Grei. 136 av totalt 1161 anmeldelser." "
Rangering på 4 − Dårlig. 84 av totalt 1161 anmeldelser." "
Rangering på 2 − Forferdelig. 53 av totalt 1161 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Kine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra og praktisk
Flott hotell med umiddelbar nærhet til undergrunn, severdigheter og puber / restauranter. Eneste negative er stor kø ved heisene rundt utsjekk-tid dersom man bor litt opp i etasjene.
Bodde her 4 netter i januar 2024

8/10 – Bra

Kjetil

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023
Svar fra Claus Christensen - General Manager den 27. des. 2023
Dear Guest,Thank you for taking the time to leave an 8/10 review of our hotel. We appreciate your feedback and this will help us as we continually work to improve our guest experience.We hope to welcome you back again soon.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

6/10 – Grei

Trond

Forretningsreisende
Likte: Renhold
Breakfast was varied and tasty. Hallways and rooms felt inpersonal though.
Bodde her 1 natt i november 2023

8/10 – Bra

Eivind

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2023
Svar fra Claus Christensen - General Manager den 16. nov. 2023
Dear Guest, Thank you for taking the time to leave a review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations.We hope to welcome you back again soon. Sincerely, Claus Christensen General Manager

10/10 – Utmerket

Sanel

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Claus Christensen - General Manager den 16. nov. 2023
Dear Sanel,Thank you for taking the time to leave a 10/10 review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. We appreciate your feedback and this will help us as we continually work to improve our guest experience.We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral Manager

10/10 – Utmerket

Tone

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ei super helg i London
Supert hotell med alt ein treng til ei kjekk helg i London. 2 min frå Undergrunn, Sightseeing buss går like ved, nydelig buffet til frukost, super service, og alltid smilande og blide ansatte som ville hjelpe. Anbefalast!
Bodde her 3 netter i september 2023

2/10 – Forferdelig

Gro Merete

Bodde her 3 netter i juni 2023

8/10 – Bra

Peter

Forretningsreisende
Likte: Renhold og personale og service
Bodde her 1 natt i august 2023

10/10 – Utmerket

Leonardo

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i mai 2023
Svar fra Grace, Front of House Manager den 5. juni 2023
Thank you for taking the time to share your experience, we look forward to welcoming you back again soon!

10/10 – Utmerket

Kenneth

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fint sted å tilbringe en langhelg i London
Bodde her 3 netter i mai 2023

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i april 2023

10/10 – Utmerket

Hans Trygve

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2023

8/10 – Bra

Tor Egil

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2022

4/10 – Dårlig

Cato

Bodde her 2 netter i september 2022

10/10 – Utmerket

Cathinka

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sentral beliggenhet, flott service.
Bodde her 2 netter i september 2022

8/10 – Bra

Bjoern

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2022

10/10 – Utmerket

Kine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i august 2022

10/10 – Utmerket

Ulrik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2022

8/10 – Bra

Tommy Hjalmar

Reiste med familie
Likte: Renhold og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Slitt hotel
Hotellet bar preg av å være gammelt og slitt. Var veldig skuffet over at et Hilton Hotel lar seg forfalle i så stor grad. Betjeningen i bar området var ufin mot sine gjester.
Bodde her 3 netter i mars 2022

6/10 – Grei

Alexander

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2022

8/10 – Bra

Marit

Forretningsreisende
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i november 2021

10/10 – Utmerket

Kjersti

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
En favoritt i London
Super beliggenhet ved Tower Bridge, rett ved tuben og gåavstand til mange severdigheter og hyggelige områder'. Godt renhold i rom, felles arealer og frokostrom. Hyggelige ansatte med god service. God og raus frokost. Flott roof top bar med utsikt over Tower og elven. Et hotell vi stadig kommer tilbake til.
Bodde her 3 netter i november 2021

8/10 – Bra

Stine

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i november 2021

10/10 – Utmerket

Anne-karin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2021

6/10 – Grei

Philip

Reiste med partner
A pretty decent stay except we were unable to use the roof top bar on Saturday evening. The place was rammed and resembled an unruly drunken nightclub rather than place to sit and enjoy the experience. The tables that were vacant had no seats and were taken by a large group.
Bodde her 2 netter i mai 2024

8/10 – Bra

Tara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to station
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Brenda I

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Roof top bar is amazing
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Hugo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Sana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and nice staff and tube station just around the corner one of the best places to saty
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Marcia og San Antonio

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was the perfect location, near a train station, you can walk to Tower of London. Mohammad at the breakfast area made sure I had everything since I have gluten allergies. He went the extra mile. Thank you!
Bodde her 2 netter i mai 2024

8/10 – Bra

Emine Duran

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Wir waren vier Tage in diesem Hotel und waren sehr zufrieden vor allem das ist sehr gut gelegen ist und man zu Fuss viele Sehenswürdigkeiten besuchen kann
Bodde her 3 netter i mai 2024

6/10 – Grei

Hubert Von

Reiste med partner
Worst part was a member of housekeeping asking us to leave at 10:20AM because it was “time” but the real check out time is 12:00PM. In the email it was 12:00PM. I even called reception to confirm and they did say it was 12. It was just so unpleasant. Also, the concierge on the night of 9th of May at around 11:30pm was also very rude. I politely asked a simple question and she was talking down on me lecturing about how things worked in the UK, Oh my God. I live in the UK too and I know how things work, and I am a professional. She wasn’t even British! Perhaps, it reflects poor staff training? Or it could have just been the color of my skin (brown), but hey-ho.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

David

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice quiet
Bodde her 2 netter i mars 2024

8/10 – Bra

Dmitriy

Bodde her 3 netter i mai 2024

10/10 – Utmerket

Imen

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Claus Christensen - General Manager den 10. mai 2024
Dear Imen,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

6/10 – Grei

Mike og Hamburg

Reiste med partner
Likte: Personale og service
Zimmer, die nicht im 9&10 Stockwerk liegen sind ziemlich alt (wackelige Klodeckel, alte Matratzen, aufgeplatzte Polster an Stühlen). Zimmer sind klein, Lage ist gut, Frühstück geht so (Rüherei aber schrecklich). Gute Lage, Bar in 12 Etage nett, hochpreisig. Cocktails oft gut, aber sehr vom Bartender abhängig. Außenbereich der Bar könnte mega sein - ist leider aktuell (5/24) nur lieblos eingerichtet ( Kaltes LED-Licht, keine Deco). Gute Lage, U-Bahn in der Nähe (200 Meter).
Bodde her 4 netter i mai 2024
Svar fra Claus Christensen - General Manager den 10. mai 2024
Dear Mike,Thank you for taking the time to leave a review of our hotel and I am sorry to hear we did not meet your expectations on this occasion. We appreciate your feedback and this will help us as we continually work to improve our guest experience.We hope to welcome you back again soon.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 – Utmerket

Suzanne

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It's a great location for visiting the Tower of London and Tower Bridge. Awesome staff!
Bodde her 6 netter i mai 2024
Svar fra Claus Christensen - General Manager den 10. mai 2024
Dear Suzanne,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear our staff ensured you were looked after. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 – Utmerket

Mark

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice spot in London.
Bodde her 1 natt i mai 2024
Svar fra Claus Christensen - General Manager den 10. mai 2024
Dear Mark,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

6/10 – Grei

Nigel

Bodde her 2 netter i mai 2024

2/10 – Forferdelig

King Shun

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Not worth GBP 300/night 1. Door at the original room did not function properly. 2. Nobody at the reception answered my call despite repeated attempts. 3. Hotel room service sent a handyman to check at 22:00 and the handyman confirmed that the door couldn't be fixed. 4. Room service transferred my case to the reception and a manager called "Apo" appeared to have no clue what's going on. I had to explain the whole situation to him again and he said the hotel had no extra room at the moment. 5. The manager came over to my room and, after a brief checking, confirmed that there would be security issues with the door, so he arranged another room on a lower level for us which was supposed to have "better view". 6. We packed our luggage and moved to another room at around 22:45. 7. The new room was quite dark as there was no lamp on the desk. 8. The manager said he could only arrange for a new lamp to be installed the next day as "there was nothing he could do". 9. After further negotiation, the manager said he found a replacement lamp. 10. The manager and his colleague came over to install the lamp, with little to say more than "we apologise". For the price of close to GBP 300/night, I think the hotel failed to live up to expectation. There are plenty of nicer hotels with better services for this price level. No next time. *** Updated on 29 April: 1. The safe in the new room doesn't work (there is no way we can enter a new passcode). 2. The toilet is clogged.
Bodde her 4 netter i april 2024
Svar fra Claus Christensen - General Manager den 3. mai 2024
Dear Guest,Thank you for leaving another review. We take all guest feedback seriously and regret that you were not satisfied with your stay.Our team actively attempted to contact you through your room phone on multiple occasions and email you to address the issues you raised. Unfortunately, the emails were returned as undeliverable, and our 24/7 reception team reported not having any interaction with you despite team members visiting your room regularly to try to establish communication. We also left a letter in your room when all our attempts to reach you failed. Our team worked diligently to respond to your concerns and fix the maintenance issues you reported. Also our reception is manned 24/7 and any member of our team would have been happy to help, had they been approached. We understand that the maintenance issues during your stay were an inconvenience, and we apologise for that. However, our team took action to resolve the problems promptly, even during late-night hours. We also believe that our lengthy efforts to establish contact and assist you as needed demonstrate our commitment to providing excellent service.

10/10 – Utmerket

BO

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good service
Bodde her 2 netter i april 2024
Svar fra Claus Christensen - General Manager den 3. mai 2024
Dear Guest,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

6/10 – Grei

Courtney

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice hotel and safe area.
Bodde her 4 netter i april 2024
Svar fra Claus Christensen - General Manager den 3. mai 2024
Dear Courtney,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

8/10 – Bra

William

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I was running in the marathon. The property was in a decent position for access to the start in south east London & returning from the finish in the west end. The hotel was obviously going to be busy but the staff coped well with the queues & were generally very friendly & helpful. Early food being available for runners was a nice touch. My only minor complaint would be the carpet & decor was a little faded & looks as though it is due for a makeover. Otherwise an excellent stay.
Bodde her 3 netter i april 2024
Svar fra Claus Christensen - General Manager den 24. apr. 2024
Dear William,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We appreciate your feedback about the decor and this will help us as we continually work to improve our guest experience.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

8/10 – Bra

Jonathan

Likte: Renhold og personale og service
Bodde her 3 netter i april 2024
Svar fra Claus Christensen - General Manager den 24. apr. 2024
Dear Jonathan,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 – Utmerket

Ebru

Reiste med familie og små barn, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
"Das Hotel bietet eine erstklassige Lage, nur 2 Gehminuten vom Underground Station entfernt und direkt an der beeindruckenden Tower Bridge. Die Umgebung lädt zu angenehmen Spaziergängen ein, und die zentrale Lage ermöglicht einen einfachen Zugang zu den Sehenswürdigkeiten der Stadt."
Bodde her 2 netter i april 2024
Svar fra Claus Christensen - General Manager den 24. apr. 2024
Dear Ebru,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 – Utmerket

Anna

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comfortable beds anf quiet! Would have liked a kettle to have a cup of tea.
Bodde her 2 netter i april 2024
Svar fra Claus Christensen - General Manager den 24. apr. 2024
Dear Anna,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 – Utmerket

Samuel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Claus Christensen - General Manager den 24. apr. 2024
Dear Jessica,Thank you for taking a moment to leave a 5/5 review of our hotel. I am very pleased to hear you enjoyed your stay here with us. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

8/10 – Bra

Daniele

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Soggiorno di due notti, posizione fantastica nel cuore di Londra, comodissimo alla metro, Hilton sempre una garanzia!
Bodde her 2 netter i april 2024
Svar fra Claus Christensen - General Manager den 10. mai 2024
Dear Daniele,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 – Utmerket

Tracey

Bodde her 1 natt i april 2024
Svar fra Claus Christensen - General Manager den 10. mai 2024
Dear Tracey,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 – Utmerket

Rebecca

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra Claus Christensen - General Manager den 10. mai 2024
Dear Rebecca,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London