Lobby-lounge
Sjekk tilgjengelighet

Anmeldelser av Craven Hill Gardens

3 out of 5
Craven Hill Gardens
1 Craven Hill Gardens, London, England

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 141 av totalt 266 anmeldelser." "
Rangering på 8 − Bra. 84 av totalt 266 anmeldelser." "
Rangering på 6 − Grei. 28 av totalt 266 anmeldelser." "
Rangering på 4 − Dårlig. 5 av totalt 266 anmeldelser." "
Rangering på 2 − Forferdelig. 8 av totalt 266 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,6/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Veldig god service i resepsjonen, som også var døgnåpen. Svarte lett og fort på alle spørsmål vi hadde om transport og sightseeing, og hele personalet var veldig behjelpelig. Ligger fint til i en rolig sidegate, men med nærhet til tre stasjoner til undergrunnen. Den nærmeste ca 5 min gange unna.
Bodde her 3 netter i februar 2020
Svar fra Arturas den 28. feb. 2020
Dear Anonymous Guest, Good Evening, Thank you very much for staying at O Hyde Park, and for posting your valuable comments. We are very glad to learn that you’ve had an excellent experience and was more than satisfied with the superb services provided by our colleagues. We cannot wait to welcome you back to O Hyde Park very soon again. Sincerely, Arturas K.

8/10 – Bra

Thomas

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Decent
Very friendly staff. About 10/15 min walk from Paddington. A bit difficult to find as the sign on the door is microscopic. Clean, spacious room. A bit noisy in the morning when the cleaningstaff do their job and you can hear the underground on a regular basis, albeit muted. Reasonably priced.
Bodde her 2 netter i februar 2020
Svar fra Arturas den 24. feb. 2020
Dear Thomas, Good Evening, Thank you for sharing your feedback on your recent stay with us. We look forward to welcoming you back soon. Warm Regards, Arturas K.

8/10 – Bra

Jose Miguel

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Nice hotel, so so service.
The hotel is well located and very nice. The rooms are small but comfertable. The only bad thing was that the internet was down for all 3 nights we stayed there.
Bodde her 3 netter i februar 2020
Svar fra Arturas den 14. feb. 2020
Dear Jose, Great Morning!, Thank you for taking the time provide feedback online following your recent stay at O Hyde Park. We do really apologise for the internet issue as our line has been undergoing works and we hope that very soon we will have our internet back. Thank you again for sharing your experience and I hope that you will return to O Hyde Park and that we will soon have the pleasure of welcoming you back. Warm Regards, Arturas K.

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mye for pengene
Fint hotell med god standard. Veldig mye for pengene. Ok beliggenhet i rolig område, med 5-10 min gange til nærmeste undergrunn. Vanskelig å finne da det ikke ser ut som et hotell fra gaten.
Bodde her 3 netter i januar 2020
Svar fra Arturas den 4. feb. 2020
Dear Anonymous Guest, Great Morning!, Thank you for taking the time to review your stay with us. At O Hyde Park we pride ourselves on delivering a memorable experience to our guests, and am delighted you enjoyed our facilities, services and highly rated location. I do hope to have the opportunity to welcome you back to O Hyde Park for another fantastic experience in the future. With Kindest Regards, Arturas K.

10/10 – Utmerket

Arne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2019
Svar fra Arturas den 12. des. 2019
Dear Anne, Good Afternoon, Thank you very much for your feedback after your recent stay with us at O Hyde Park. We would love to welcome you for another fabulous experience. Kind Regards, Arturas K.

8/10 – Bra

Verifisert reisende

Bodde her 5 netter i august 2019
Svar fra Arturas den 13. aug. 2019
Dear Guest, Good Afternoon, Thank you for sharing your feedback, we hope to have the opportunity to welcome you back to O Hyde Park in the future. Sincerely, Arturas K.

8/10 – Bra

Jess

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Generally okay, and good location
Bodde her 2 netter i august 2021
Svar fra Arturas den 2. sep. 2021
Dear Jess, Good Afternoon, Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your great comments. We are glad you enjoyed your time with us. We look forward to having another opportunity to welcome you back at NOX HOTELS | Lancaster Gate Best Regards, Arturas K.

8/10 – Bra

Phillipa

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Loved my stay
The bed cover had some stains and there was only 2 coffee pods for a 4 night stay but I would still go again. The bed and room was comfortable and it was a great location.
Bodde her 4 netter i august 2021
Svar fra Arturas den 13. aug. 2021
Dear Phillipa, Good Afternoon, Thank you for taking the time to share your feedback about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued. Regards, Arturas K.

4/10 – Dårlig

Paul

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Reception just could not give a damn
The Nox hotel is really a glorified b&b. It is not a 4-star property, regardless of the state of the room. Initially the receptionist was very polite and we checked in on time. The room however, was dark (it was in the basement) there was paint on the floor (this is because of damp causing the paint to fall off the walls). There was an issue with the bathroom door (the bathroom door was a sliding door and it was stuck within the recess due to a leak from the shower that had made the door swell up). I asked reception to fix this problem, I also mentioned that we only had one towel and no toiletries. There was a dirty sock from a previous guest left in the wardrobe. The receptionist response was that he was the only person on shift, but he assured us that he would have the maintenance man look at this problem the next day. Suffice to say nothing was done the door wouldn’t close and the floor remains covered in paint chips for the duration of our stay (two days). Not the worst place I’ve ever stayed but disappointing nonetheless.
Bodde her 2 netter i august 2021
Svar fra Arturas den 9. aug. 2021
Dear Paul, Good Afternoon, Such a rude review. Thank you for your feedback. Regards, Arturas K.

10/10 – Utmerket

Mauricio

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 8 netter i juli 2021
Svar fra Arturas den 9. aug. 2021
Dear Mauricio, Good Afternoon, Thank you very much for sharing this great review of your recent stay at NOX HOTELS | Lancaster Gate. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcome you soon. Sincerely, Arturas K.

8/10 – Bra

richard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great room
Great room very clean, beautifully decorated, but slightly hard to find..walked around in circles for a while
Bodde her 1 natt i juli 2021
Svar fra Arturas den 5. aug. 2021
Dear Richard, Good Afternoon, Thank you for taking the time to share your positive and negative comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued. Sincerely, Arturas K.

10/10 – Utmerket

John

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2021
Svar fra Arturas den 5. aug. 2021
Dear John, Good Afternoon, Thank you for taking the time to share your positive feedback about your recent stay at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued. Sincerely, Arturas K.

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I stayed here with my boyfriend as we wanted to go away for a couple of nights but didnt want to spend loads on a room as we weren't going to be there much (had a lot of activities etc planned). we both liked the room and thought it was great value for money. its location is really nice as we weren't in a busy area so was very nice to go for walks around Kensington garden/hyde park (which are really close by). there were two tube stations about 5/10 minute walk away so they were really useful as a lot of our activities were a little far to walk from the hotel. there's also a small Tesco about a 10 minute walk from the hotel which was also really useful for snacks/lunch. the street the hotel was on was really nice and quiet and close to the gardens which were lovely. the room itself was nice (very good value for money), there were a few marks on the wall and little damages done to some of the furniture (e.g the shower door) but apart from that the room was nice and got cleaned often. we had a tv in our room, a fridge, wardrobe, hot water machine, a hob, a few glasses/mugs/bowels, a sink and some coffee/tea sachets etc etc. the staff were friendly and helpful. would recommend this hotel to a friend if looking for a nice, good priced room (ours was about £40 a night for both of us) that's out of the way a little so nice and quiet. overall pleased with my say at Lancaster Gate NOX hotel :)
Bodde her 3 netter i juli 2021
Svar fra Arturas den 29. juli 2021
Dear Anonymous Guest, Good Afternoon, I am delighted that you had such a wonderful stay with us at NOX HOTELS | Lancaster Gate and very much appreciate your shared feedback. We hope we will have the pleasure of welcoming you back again in the future. Regards, Arturas K.

10/10 – Utmerket

Charlotte

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely stay
We loved it ! we will be back
Bodde her 2 netter i juli 2021
Svar fra Arturas den 29. juli 2021
Dear Charlotte, Good Afternoon, I am delighted that you had such a wonderful stay with us at NOX HOTELS | Lancaster Gate and very much appreciate your shared feedback. We hope we will have the pleasure of welcoming you back again in the future. Regards, Arturas K.

6/10 – Grei

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good location, and quiet area. Lovely temperature in the room despite it being over 30 degrees outside.
Bodde her 1 natt i juli 2021
Svar fra Arturas den 29. juli 2021
Dear Anonymous Guest, Good Afternoon, I am delighted that you had such a good stay with us at NOX HOTELS | Lancaster Gate and very much appreciate your shared feedback. We hope we will have the pleasure of welcoming you back again in the future. Regards, Arturas K.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and modern, quiet, great location, value for money.
Bodde her 2 netter i juli 2021
Svar fra Arturas den 15. juli 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent room, excellent location
Bodde her 1 natt i juli 2021
Svar fra Arturas den 15. juli 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing place to stay. I got upgraded to a little studio and the gentleman at reception was super friendly. It was perfect for me and the location was also fantastic. Very clean and had everything you needed. The only issue was maybe the smoky smell when i first entered the room, but that wasn't so noticeable after a while. Secondly the shower was nice but the water pooled at the bottom so not draining properly. Also, the shower handle itself is very difficult to turn off when your hands are wet. I had to grab my t-shirt because it was so tight. Otherwise no major issues, and I would defo recommend!
Bodde her 1 natt i juli 2021
Svar fra Arturas den 13. juli 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your great comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Kind Regards, Arturas K.

10/10 – Utmerket

Connor

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2021
Svar fra Arturas den 9. juli 2021
Dear Connor, Good Afternoon, I am delighted that you had such a wonderful stay with us at NOX HOTELS | Lancaster Gate, and very much appreciate your fantastic feedback. Thank you again for your feedback and I hope we will have the pleasure of welcoming you back again in the future. Sincere Regards, Arturas K.

10/10 – Utmerket

JONATHAN

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Great location and great value!
Great place to stay on a short trip to London. The rooms are (understandably) very small but it’s ideally located next to Hyde park and the staff are incredibly friendly and helpful!
Bodde her 1 natt i juni 2021
Svar fra Arturas den 29. juni 2021
Dear Jonathan,Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 – Utmerket

Jamie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect
Fantastic hotel, perfect location, the room was amazing we booked the jacuzzi suite and it didn’t disappoint, would defiantly Stay there again!!
Bodde her 1 natt i juni 2021
Svar fra Arturas den 29. juni 2021
Dear Jamie,Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2021
Svar fra Arturas den 29. juni 2021
Dear Anonymous Guest,Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

6/10 – Grei

Rachid

The hotel was clean comfortable but no hair dryer first time I have been to hotel with no hair dryer asked for towel kept waiting in the reception and just decided to go back to my room after the reception area is always empty with no one to ask for help.
Bodde her 1 natt i juni 2021
Svar fra Arturas den 16. juni 2021
Dear Rachid, Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 – Bra

Verifisert reisende

Likte: Romkomfort
Likte ikke: Personale og service
Overall a good stay. Some minor points: 1) no water bottles given as mentioned 2) Coffee pods and milk were not replenished on day 2 3) Insufficient shower gel and toiletries
Bodde her 2 netter i juni 2021
Svar fra Arturas den 16. juni 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great value and location
Brilliant value for money, great location, good quality room with plenty of space.
Bodde her 1 natt i juni 2021
Svar fra Arturas den 8. juni 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share a review about your experience at NOX HOTELS | Lancaster Gate. We look forward to welcoming you back again in the near future. Regards, Arturas K.

8/10 – Bra

Benjamin

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Nice place. Bit old school with checking in/out which is inconvenient. Curtains were too thin to function properly and so let all the light in.
Bodde her 1 natt i mai 2021
Svar fra Arturas den 26. mai 2021
Dear Benjamin, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pleasant stay
A good stay overall. Had a free upgrade; couldn’t ask for more! Wish if the windows were double glazed though to minimise outdoor disturbance.
Bodde her 3 netter i mai 2021
Svar fra Arturas den 24. mai 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The building was alive with a new dawn eagerness to please post plague (free upgrade to the top floor studio suite, self conscious social exchanges, as yet unweary smiles) and the kind of disinfected cleanliness that is a given in much of the world but of freakish novelty in London hotels. Some traces of the abraded service and standards of the before times remain (the indelible smell of years of alarm-avoiding cigarette smoke in the bathroom and sash windows that cannot be closed) but generally a good place to stay in a quiet and central enough location.
Bodde her 2 netter i mai 2021
Svar fra Arturas den 24. mai 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

2/10 – Forferdelig

Els

Bodde her 4 netter i mai 2021
Svar fra Arturas den 31. mai 2021
Dear Els, Good Afternoon, Thank you for your time taken to share your own and personal feedback after your stay at NOX HOTELS | Lancaster Gate. We regret that we did not meet any of your expectations on this visit. However, we hope that you left with many positive memories from London and our surroundings in the area. Regards, Arturas K.

10/10 – Utmerket

Silvio

Bodde her 1 natt i mai 2021
Svar fra Arturas den 24. mai 2021
Dear Silvio, Good Afternoon, Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 – Utmerket

Silvio

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing location right in central London
Staff were very friendly. The room was good despite having a wall facing my window. It was quiet and allowed me to rest for my journey back home. I would not stay in this room for more than one night though. I would prefer a higher room with some light. For the price I paid I always happy. Facilities were very good.
Bodde her 1 natt i april 2021
Svar fra Arturas den 6. mai 2021
Dear Silvio, Good Afternoon, Thank you for your choosing NOX HOTELS | Lancaster Gate and for sharing your valuable feedback. We wishing you a wonderful day ahead and we look forward to welcoming you to NOX HOTELS | Lancaster Gate again. Sincerely, Arturas K.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
換気扇が喫煙部屋と繋がっているようです
とても新しくて清潔な建物でした。スタッフはフレンドリーで満足です。部屋も無料でアップグレードしてもらいありがとうございました。眺めが素敵なお部屋でした。ただ、コロナの影響で部屋の清掃は3日に1回でした。理解できますが、今回4日間の滞在でチェックインの翌日に清掃が入ったので、残りの3日間は同じタオルを使わなくてはいけませんでした。タオルだけは毎日交換して欲しかったです。また、どこかの部屋で喫煙している人がいたようで、私の部屋は禁煙だったのに、バスルームの換気扇からずっとタバコの臭いが入ってきて、部屋に充満してしまったのは苦しかったです。
Bodde her 3 netter i april 2021
Svar fra Arturas den 26. apr. 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your great feedback after staying with us at NOX HOTELS | Lancaster Gate. In the meantime on behalf of the team I wish you all the best in your travels, and I sincerely hope that we will be in your calendar in the very near future. Regards, Arturas K.

8/10 – Bra

David

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2021
Svar fra Arturas den 19. apr. 2021
Dear David, Good Afternoon, Your shared review of the NOX HOTELS | Lancaster Gate is truly appreciated. Meanwhile, we look forward to having you as our Guest in the not so distant future. Sincerely, Arturas K.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The reception was not welcoming The bedsheets were not clean the floor was dirty not enough tea bags or coffee to make with,there was no sugar ,the room was cold We left after just 3 hours
Bodde her 1 natt i april 2021
Svar fra Arturas den 12. apr. 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments with us, we always value feedback from our guests. Sincerely, Arturas K.

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Renhold og romkomfort
Likte ikke: Personale og service
mixed bag
Very difficult to find the hotel (not signposting outside the hotel. The only way I knew I was at the right place was a small sign on the buzzer at the main door). Once arrived, there was no answer on ringing the buzzer. The number provided by Hotels.com was out of service. There was a mobile number next to the buzzer for the hotel. There was also no answer there. After 10 minutes, I was let in as one of the other residents managed to find the receptionist inside the building. No apologies from the receptionist, who was quite rude and not very welcoming/helpful. She asked for £50 deposit, which seems excessive compared to other hotels. The actual room itself was quite small with minimal amenities available, but was adequate as I was away from the hotel for most of my stay. Overall, hotel room was adequate. Location, facilities, check-in and hotel staff, less so. Not sure this hotel would rate as 8.6/10 as it currently does on hotels.com.
Bodde her 2 netter i mars 2021
Svar fra Arturas den 26. mars 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to write a review about your experience at NOX HOTELS | Lancaster Gate. We really value all kind of feedback, while of course - a positive motivates us, and the improvement needed supports discussion and action where appropriate. Regarding all the negative points - you have been informed via messaging service about all rules, changes and whats required, a phone number was given too. Hotels and apartments are operating differently during the pandemic, so knowing this we should be more patient.Throughout the COVID19 - all that is the most important - the safety to our staff, guests. We do hope that we will have the opportunity to welcome you back again in the future. Sincere Regards, Arturas K.

6/10 – Grei

Mark

Forretningsreisende
Likte ikke: Renhold og personale og service
Bodde her 1 natt i mars 2021
Svar fra Arturas den 12. mars 2021
Dear Markt, Good Afternoon, Thank you for taking the time to share a review following your recent visit to NOX HOTELS | Lancaster Gate. Regards, Arturas K.

10/10 – Utmerket

Allan

Bodde her 1 natt i mars 2021
Svar fra Arturas den 22. mars 2021
Dear Allan, Good Morning, Thank you very much for taking the time to share your review following your stay at NOX HOTELS | Paddington. Sincerely, Arturas K.

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Renhold og personale og service
Trendy looking hotel, but not amazing
I wasn't actually sure I was in the right place as there was only a tiny sign on the plant pot outside saying hotel name. I had some issues the first night,my room was on the ground floor, it was very noisy, broken lock on window and very worn dirty chair. The exit to the hotel was opposite my room doorbso could hear people going out all the time. I emailed the reception, who gave me a different for the rest of my stay on a different floor, which was clean, modern and much quieter. Not very comfortable bed, lovely reception area, but only saw a glimpse of it during check in. I think a little more care needs to be taken outside as there were about 100 cigarette end outside in a little courtyard area.
First room
Second room
Bodde her 3 netter i februar 2021
Svar fra Arturas den 8. feb. 2021
Dear Anonymous Guest, Good Afternoon, Thank you for your time taken to share your own and personal feedback after your stay at NOX HOTELS | Lancaster Gate. We regret that we did not meet your expectations on this visit. We are disagreeing with all of your unfair comments - the chair is clean and we are unsure about your comments made, this is the fabric of this type that changes in color after touching. We are perturbed of your comments about a "100 cigarette ends outside", we are really unsure where you have seen this outside on the streets. We just are thinking, that your review is against any guidelines, no matter the fact how you were behaving at our property and with our staff as well. Booked the lowest category and pushed us to provide the highest category for your stay free of charge without even considering to pay the price difference. Even as a nice gesture we gave a complimentary upgrade after all, we have received unpleasant treatment from you throughout your whole stay. We hope that you left with many positive memories from London, as in our surroundings you just were counting a "cigarette ends" on the streets, which is unbelievably shameful to blame the property for the London streets and what is outside the hotel. Kind Regards, Arturas K.

2/10 – Forferdelig

BOBBY

Bodde her 1 natt i januar 2021
Svar fra Arturas K. den 13. feb. 2021
Dear Bobby, Good Afternoon, Thank you for taking the time to scoring your experience at NOX HOTELS | Lancaster Gate, we are really sad to see just a very poor 2 out of 10. We really value all kind of feedback, while of course - a positive comments motivates us, and the improvements needed supports discussion and action where appropriate, so it is sad that there are no any comments from your side why the scoring has been chosen so low. We do hope that we will have the opportunity to welcome you back again in the future. Sincerely, Arturas K.

8/10 – Bra

Lucia og Guildford

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Suitable location. Availability of the kitchenette.
Bodde her 5 netter i desember 2020
Svar fra Arturas den 9. des. 2020
Dear Lucia, Good Afternoon, Thank you for taking the time to share your feedback. Regards, Arturas K.

2/10 – Forferdelig

Verifisert reisende

Bodde her 4 netter i november 2020
Svar fra Arturas den 17. nov. 2020
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your feedback. Regards, Arturas K.

6/10 – Grei

Antony

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Good value for money, just 1 issue
Modern room, small but functional. The bed was tiny, seemed to be in between a single and a double which alongside the very soft pillows meant for an uncomfortable night. Good location Would stay against if could get a king/queen bed
Bodde her 1 natt i november 2020
Svar fra Arturas den 11. nov. 2020
Dear Antony, Good Afternoon, Many thanks for your rating and comments after your recent stay at NOX HOTELS | Lancaster Gate. Thank you once again for your kind feedback and we look forward to welcoming you back to NOX HOTELS | Lancaster Gate. Best Regards, Arturas K.

10/10 – Utmerket

Peter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Luxury room, great hotel, no frills
Lovely, great value clean hotel in a fantastic leafy West London location. No frills, no bar, no real amenities but would definitely return!
Bodde her 1 natt i oktober 2020
Svar fra Arturas den 3. nov. 2020
Dear Peter, Good Afternoon, Your glowing review of the NOX HOTELS | Lancaster Gate is truly appreciated. Allow us to thank you for choosing to stay with us, and the team are at awe for your wonderful feedback during your recent stay. We look forward to warmly welcome you back for your next trip to London. Sincere Regards,​ Arturas K.

10/10 – Utmerket

Nancy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good
the hotel was nice and clean I recommend it
Bodde her 1 natt i oktober 2020
Svar fra Arturas den 1. nov. 2020
Dear Daniele, Good Afternoon, Thank you for taking the time to share your feedback about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Regards, Arturas K.

6/10 – Grei

Torbjorn

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Not the best
When we arrived it is just a front door. Very secret. You dont know its a hotel. There were two buttons for reception but neither worked because no one answered or came to the door. The phone number from hotels. Com was wrong. There was a phone number on a piece of paper by the front door that worked. The room was nice and clean but the smallest I have ever stayed in. Could hardly move.
Bodde her 1 natt i oktober 2020
Svar fra Arturas den 29. okt. 2020
Dear Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Regards, Arturas K.

4/10 – Dårlig

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
poor service
After asking for a different room and saying I’d be happy to pay the excess. They quoted me more than the advertised price - double the variance shown online. When I showed them they didn’t know what to say. I then said I’d like to know why and make a complaint about it and that’s when they back tracked and said it was the hotel managers decision but were willing to match now (all of a sudden). Poor customer service, I decided not to extend my stay. Otherwise decent location.
Bodde her 7 netter i oktober 2020
Svar fra Arturas den 25. okt. 2020
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Regards, Arturas K.

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Romkomfort
Likte ikke: Renhold og personale og service
Bodde her 1 natt i oktober 2020
Svar fra Arturas K. den 15. okt. 2020
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to leave a score after your experience at NOX HOTELS | Lancaster Gate.Would have been nice to receiving a comments why the rating was left so low. Sincerely, Arturas K.

10/10 – Utmerket

KirstyMcG og Cheshire

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We really enjoyed our stay here. Easy to check in, room nice, good amenities and even better location. We will definitely be returning. The only thing missing is a floor length mirror, not a big issue but something a lot of people like to have.
Bodde her 2 netter i oktober 2020
Svar fra Arturas K. den 15. okt. 2020
Dear KirstyMcG, Good Afternoon, Thank you so much for your kind review shared after your very recent stay with us at NOX HOTELS | Lancaster Gate. I was delighted to hear you had a great stay and I truly appreciate your kind comments about the service, amenities, room and location. We sincerely strive to provide the best service to all our guests and I am extremely pleased that you enjoyed your time with us. Once again thank you for your compliments and look forward to welcoming you back soon. Kind Regards, Arturas K.

10/10 – Utmerket

MR ANTHONY

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Faultless, convenient, comfortable
Good location, helpful staff, very clean and well-furnished, room very well-equipped, good value
Bodde her 2 netter i oktober 2020
Svar fra Arturas K. den 12. okt. 2020
Dear Mr Anthony, Good Morning, Thank you for taking the time to review your experience at NOX HOTELS | Lancaster Gate. We do hope that we will have the opportunity to welcome you back again in the future. Sincerely, Arturas K.

10/10 – Utmerket

Jonathan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel was very nice, very quiet and clean. Good location and staff were very helpful and polite
Bodde her 2 netter i oktober 2020
Svar fra Arturas K. den 12. okt. 2020
Dear Jonathan, Good Morning, Thank you so much for your kind review shared after your very recent stay with us at NOX HOTELS | Lancaster Gate. I was delighted to hear you had a great stay and I truly appreciate your kind comments about the team. We sincerely strive to provide the best service to all our guests and I am extremely pleased that you enjoyed your time with us. Once again thank you for your compliments and look forward to welcoming you back soon. Sincerely, Arturas K.