Dobbeltrom – standard | 1 soverom, safe på rommet, skrivebord og strykejern/-brett
Sjekk tilgjengelighet

Anmeldelser av Comfort Inn London - Westminster

3 out of 5
Comfort Inn London - Westminster
39 Belgrave Road, Victoria, London, England

Anmeldelser

6,2
Rangering på 10 − Utmerket. 99 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 320 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 282 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 173 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 127 av totalt 1001 anmeldelser." "

6,6/10

Renhold

7,6/10

Personale og service

5,4/10

Fasiliteter

5,8/10

Overnattingsstedets bygg og tilstand

5,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Mai

Bodde her 1 natt i februar 2023
Svar fra Raishan den 9. mars 2023
Dear Guest ,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,Comfort Inn Westminster

4/10 – Dårlig

Hilde

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Cheap hotel in very quiet area of London. I guess the standard is ok if you are on a tight budget, and just want a place to sleep. And it is walking distance to Victoria station / coach terminal, so the placement is convenient for travel. However, we found the hotel to be a worn down and sad (the image of the room is an oversell), and the neigbourhood very boring, so we decided to move to another hotel.
Bodde her 3 netter i desember 2022
Svar fra vp den 21. des. 2022
Dear Hilde, It has been a pleasure to have you with us. We appreciate you taking out time to review your stay. We are glad our location served the purpose rightly by providing the needed convenience in the busy city. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Inn Westminster

2/10 – Forferdelig

Eva-cathrine

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Styr unna
Svært svært dårlig. Skittent rom og kloakklukt på det skapet som kalltes bad. Aldri mere dit!!
Bodde her 4 netter i oktober 2022
Svar fra reception den 14. okt. 2022
Dear Guest , Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

2/10 – Forferdelig

Andreas

Bodde her 2 netter i august 2022

6/10 – Grei

Elin

Likte ikke: Romkomfort
Rommet var så lite at det var vanskelig å få plassert kofferten. Renhold hver andre dag. Badet var utrolig lite med dårlig trykk i dusjen.
Bodde her 3 netter i desember 2019
Svar fra Anna den 6. jan. 2020
Dear Guest, Thank you very much for your time and opinion as it is very important for us to know what you think Hopefully to see you again in the future Regards,

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service
2 dager uten renhold/romservice på rommet. Av et opphold på 4 dager. Rommet var bra. Men badet var gammelt og slitt
Bodde her 4 netter i november 2019
Svar fra Anna den 11. nov. 2019
Dear Guest, Thank you very much for your review and score. We are really sorry that you did not have service for 2 days If you did inform reception about this we would definitely sort this issue for you straight away. Hopefully we can get a second chance to serve you in the future with better service Regards,

4/10 – Dårlig

Maja

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Dårlig ventilasjon og seng.
Rommet hadde ikke aircondition. Null ventilasjon. Og en del mugg. Og sengen hadde hjul, så når man skulle sitte i sengen for å for eksempel lese så rullet sengen ut fra veggen.
Bodde her 3 netter i august 2019
Svar fra GM den 26. aug. 2019
Dear Maja, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 – Dårlig

Kim

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bedre på bildene en i virkeligheten
Bra beliggenhet, vennlig personale. Forferdelig seng, kjellerlukt på badet, møkkete vegger og den kjedeligste frokosten jeg har opplevd
Bodde her 1 natt i juli 2019
Svar fra General Manager den 10. juli 2019
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. I immensely appreciate your comments as your feedback is valuable to us. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. All our rooms are of standard European size. It’s regretful to hear the dissatisfaction towards your experience. There is a constant effort put in to the refurbishment of the hotel interior to make it spacious, clean and up to date. Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion! We look forward to welcoming you again in the future. Warm regards, General Manager

8/10 – Bra

Trine

Likte: Personale og service
Sentral beliggenhet
Sentralt og fint område å bo, i nærheten av Victoria Station og gangbar avstand til mye, bl.a. Buckingham Palace, Hyde Park. Bra restauranter i nærmiljøet. Små rom, men det du trenger. Selv setter jeg pris på at kaffe er tilgjengelig på rommet. Grei nok frokost - kontinental.
Bodde her 4 netter i juni 2019
Svar fra General Manager den 10. juli 2019
Dear Valued Guest, Thank you very much for taking the time to share your recent experience. We are very pleased that you enjoyed your stay with us. I greatly appreciate your comments. Please reach out to me directly if you would be willing to stay with us again in the future. It would be such a pleasure to personally welcome you back to our hotel Warmest regards, General Manager ,

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Små rom med hard seng
Hotellet ligger i grei gå avstand fra Victoria Station. Hotellet sitt personale var hyggelig og imøtekommende. Rommene var små og trange, fikk nesten ikke kofferten under sengen fordi rommet var så lite. Sengen var også veldig hard og putene var så flate at du like gjerne kunne vært foruten. Badet var også veldig lite og hele gulvet ble vått når du dusjet, men trykket var bedre enn andre steder i London. Frokosten var ikke mye å skryte av, var en veldig enkel frokost med toast og ost og skinke eller syltetøy.
Bodde her 2 netter i januar 2019
Svar fra General Manager den 4. feb. 2019
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. We look forward to serving you in the future. Warmest regards General Manager

2/10 – Forferdelig

Helena

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bilder hotellet har på nettsiden stemmer overhodet ikke av hva det er i virkeligheten! Utrolig skuffende å komme til et hotell du antar ser bra ut og viser seg å være motsatt. Snakket med han som jobbet på hotellet og de har lagt ut bilder av de 2 rommene på hele hotellet som er nyoppusset. Hyggelig service som hjalp oss å booke nytt hotell
Bodde her 2 netter i desember 2018
Svar fra General Manager den 24. des. 2018
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. I immensely appreciate your comments as your feedback is valuable to us. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. All our rooms are of standard European size. It’s regretful to hear the dissatisfaction towards your experience. There is a constant effort put in to the refurbishment of the hotel interior to make it spacious, clean and up to date. Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion! We look forward to welcoming you again in the future. Warm regards, Kamila Borkowska, General Manager,

8/10 – Bra

Tonje

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Lav standard
Hotellet var sentralt, men rommene var små. Senga var hard. Det var en sterk lukt i fra bade, flisene var løse så det var vann under flisene. Badet trengte vedlikehold!
Bodde her 3 netter i november 2018
Svar fra General Manager den 16. nov. 2018
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. I immensely appreciate your comments as your feedback is valuable to us. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. All our rooms are of standard European size. It’s regretful to hear the dissatisfaction towards your experience. There is a constant effort put in to the refurbishment of the hotel interior to make it spacious, clean and up to date. Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion! We look forward to welcoming you again in the future. Warm regards, Kamila Borkowska, General Manager,

6/10 – Grei

Helene

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Comfort inn - westminster
Lite og varmt hotellrom. Bilder viser ikke reelle størrelser på rommene. Svært lite bad, dusjen hadde dårlig trykk. Tok mange timer før gulvet tørket etter dusjing. Svært enkel frokost. Ellers var personalet hyggelig, og hotellet ligger svært sentralt!
Bodde her 3 netter i november 2018
Svar fra General Manager den 16. nov. 2018
Dear Valued Guest, Thank you very much for taking the time to share your recent experience. We are very pleased that you enjoyed your stay with us. I greatly appreciate your comments. We hope to see you again. Warmest regards, Kamila Borkowska, General Manager

6/10 – Grei

Kevin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ok hotell
Vi hadde et helt ok opphold. Grei service. Dårlig frokost. Små rom. Fin by. Vi tilbrakte ikke mer tid enn vi absolutt måtte på hotellet, men tiden vi brukte der, var helt ok.
Bodde her 3 netter i oktober 2018
Svar fra General Manager den 16. nov. 2018
Dear Valued Guest, Thank you very much for taking the time to share your recent experience. We are very pleased that you enjoyed your stay with us. I greatly appreciate your comments. We hope to see you again. Warmest regards, Kamila Borkowska, General Manager

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Helt greit hotell, men stort minus for badet.
3-stjerners hotell i London er mye dårligere enn 3-stjerners hotell i Oslo!! God beliggenhet, rett ved buss og ikke langt til undergrunn og tog til Gatwick. Familierom med god plass til 4. Man kunne gå seg vill i labyrinten av ganger og trapper opp (og ned!) på vei dit. Rommet og interiøret var slitent og spartansk, "skapet" var et åpent rom bak speilet der det knapt var plass til 4 jakker. Det tok 1 døgn å varme opp rommet med 2 ekstra ovner som var satt inn. Badet var det dårligste vi har hatt siden vi var på backpacking i andre verdensdeler som studenter for 15 år siden - gammelt med sprukne fliser, ingen knagger til håndklær, og det var såvidt det sildret vann i dusjen (bodde i 3.etg) og ville vært umulig å vaske langt hår. Kontinental frokost - helt standard, sparsomt med pålegg, pluss for kaffemaskin og hjelpsomt personale.
Bodde her 4 netter i oktober 2018
Svar fra General Manager den 16. nov. 2018
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. We look forward to serving you in the future. Warmest regards Kamila Borkowska General Manager

8/10 – Bra

Thomas Ragnar

Likte: Renhold, personale og service og romkomfort
Mye for pengene.
Ett av de bedre billige småhotellet i jeg har bodd på i området Victoria/Pimlico så langt. Enkelt rom i kjelleren var romslig og rent (gammelt) bad.
Bodde her 2 netter i oktober 2018
Svar fra Kamila Borkowska General Manager den 9. okt. 2018
Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Kamila Borkowska, General Manager

8/10 – Bra

Verifisert reisende

Likte: Personale og service
Likte ikke: Romkomfort
Rimelig, men stusselig
Noe av det billigste vi fant såpass sentralt i London, en liten gåtur unna Victoria Station eller undergrunnstoppet Pimlico. Rommet var større en fryktet. Det var ikke romslig, men det var plass til litt mer enn bare sengen. Sengen var forøvrig i det hardeste laget. Det ble veldig varmt på rommet, men det var en vifte som fungerte greit for å gjøre det mer behagelig å sove. Renholdet var det mer å utsette på, det var mange rosa paljetter og glitter rundt om på rommet, og sengetøyet vi først fikk var flekkete. I tillegg virket det som om det ikke hadde vært rengjort skikkelig i kantene og langs listene på en god stund. Frokosten hadde et minimalt utvalg og frokostlokalet var litt lite. Det fungerte helt greit for å få i seg en kopp kaffe og litt mat. På plussiden kan det nevnes at rommet var utstyrt med en mobiltelefon med gratis internett og WiFi-aksesspunkt som man kunne ta med seg rundt i London. Alt i alt mer eller mindre det vi forventet for denne prisen sentralt i London.
Bodde her 6 netter i juli 2018
Svar fra Kamila Borkowska General Manager den 31. juli 2018
Dear Valued Guest, Thank you very much for taking the time to share your recent experience. We are very pleased that you enjoyed your stay with us. I greatly appreciate your comments. We hope to see you again. Warmest regards, Kamila Borkowska, General Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
3 netter på comfort inn.
Vår ferie var på tre netter.Helt enkelt rom,litt lite. Ikke noe ekstra. vi var 3stk, og etter min mening var dette romme beregnet på max 2personer. Veldig lite bad. Kunne knapt sitte på doen uten å gå borti vasken. Veldig varmt ingen luft kjøling. Fikk gratis flaskevann på rommet men ingen mulighet for å holde det kjølig. Enkel frokost;ost,skinke, syltertøy, frokostblandinger, yoghurt, ingen fersk frukt. Ellers veldig hyggelig og hjelpsom personal. Deilig italiensk restaurant rett ved siden av kan absolutt anbefales, o sole mio.
Bodde her 3 netter i juni 2018
Svar fra Kamila Borkowska General Manager den 18. juni 2018
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. I immensely appreciate your comments as your feedback is valuable to us. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. All our rooms are of standard European size. It’s regretful to hear the dissatisfaction towards your experience. There is a constant effort put in to the refurbishment of the hotel interior to make it spacious, clean and up to date. Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion! We look forward to welcoming you again in the future. Warm regards, Kamila Borkowska, General Manager,

6/10 – Grei

Therese og Norway

Likte: Personale og service
Helt greit hotell hvis du er i London for å shoppe og være i nærheten av sentrum, men ikke skal tilbringe mye tid på rommet. Badet og rommene er mye mindre enn på bildene og lite plass til å oppholde seg, men veldig deilig med en enkel inkl frokost.
Bodde her 3 netter i desember 2017
Svar fra Kamila den 31. des. 2017
Kjære verdsatt gjest, Tusen takk for at du tok deg tid til å dele din siste erfaring. Vi er veldig glade for at du likte oppholdet hos oss. Jeg setter stor pris på dine kommentarer. Vi håper å se deg igjen. Vennlig hilsen, Kamila Borkowska, Daglig leder  

6/10 – Grei

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Svar fra Abida den 15. mai 2017
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. We look forward to serving you in the future. Warmest regards Kamila Borkowska General Manager

8/10 – Bra

Lars Erik

Likte: Personale og service
Likte ikke: Romkomfort
Greit hotell
Grei standard, kontinental frokost, trang dobbelseng. Rommet var 2x3 meter
Svar fra General Manager den 23. des. 2016
Kjære gjest, Tusen takk for at du tok deg tid til å dele din siste erfaring. Vi er veldig glad for at du likte oppholdet hos oss. Jeg setter stor pris på dine kommentarer. Vi håper å se deg igjen. Vennlig hilsen, Kamila Borkowska, Daglig leder

2/10 – Forferdelig

Helene

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Altfor lite hotellrom!!!!
Måtte sette stol ut i gangen og nattbordet inn i klesskapet for i det hele tatt å få pakket ut koffertene. Kan ikke kalles et hotellrom dette.
Svar fra General Manager den 13. des. 2016
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. We look forward to serving you in the future. Warmest regards Kamila Borkowska General Manager

6/10 – Grei

Joachim

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Var veldig dyrt for en så dårlig kvalitet
Svar fra General Manager den 18. nov. 2016
Kjære gjest, Tusen takk for din ærlige gjennomgang av siste opphold på hotellet. Din tilbakemelding er svært verdifull for oss, som vi forsøker å forbedre med hvert opphold. Det er en glede å meddele at vi kommer til å gjennomføre mange oppgraderinger til eiendommen innen de neste par månedene. Vår hovedprioritet er å kunne tilby et meget godt vedlikeholdt og komfortabel innkvartering. Vi ser frem til å servere deg i fremtiden. Vennlig hilsen Kamila Borkowska Daglig leder

8/10 – Bra

Merete og Norge

Likte: Personale og service og overnattingsstedets bygg og tilstand
Greit hotell nær Victoria Station.
Et lite hotell med hyggelig betjening. Ganske sentralt, ikke minst i forhold til transport til og fra Gatwick. Rommene var små, men helt greie. Frokosten var grei, men utvalget kunne vært bedre. Frokosttiden burde forlenges til etter klokka halv ti. Tilbrakte nyttårsaften på dette hotellet og ble overrasket med en flaske vin på rommet denne dagen.
Svar fra Kamila Borkowska den 6. feb. 2016
Dear Merete Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. We look forward to serving you in the future. Warmest regards Kamila Borkowska General Manager

6/10 – Grei

Marianne og Jessheim, Norge

Likte: Personale og service
Likte ikke: Romkomfort
Lite og trangt.
Rommet og badet var veldig lite. Dårlig med skapplass/ oppbevaringsmuligheter. Det var en ugrei lukt på badet som kom fra sluket. Dårlig frokost.

10/10 – Utmerket

Maria Paloma

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice stay

10/10 – Utmerket

Patricia E

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved this place. Great location for both touring London and for getting the coach to the cruise terminal from Victoria coach station. The staff were friendly and helpful!
Bodde her 2 netter i mai 2023

2/10 – Forferdelig

Faisal

Bodde her 3 netter i april 2023

2/10 – Forferdelig

Theophilus

Reiste med partner
Despite knowing they were closed, they took our reservation on Expedia. This was not an emergency closure - they have been closed. We were informed at 2pm the day of our trip by email. They should have called us as well - what if I didn’t check email? I still can’t believe they didn’t tell us they were closed until hours before our stay! I am very impressed with Expedia because they moved our reservation to a nearby hotel and they covered the cost difference since it was more than triple to book last minute!
Bodde her 5 netter i april 2023
Svar fra Moh den 24. apr. 2023
Dear,Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Inn Westminster

6/10 – Grei

Ryan og Pittsford

Reiste med familie
We didn’t end up getting to stay here as they were performing maintenance on the building. I was appreciative that they had already arranged accommodations for us at a hotel down the street. The staff were nice.
Bodde her 6 netter i april 2023

2/10 – Forferdelig

Josiane Françoise

Bodde her 4 netter i april 2023

4/10 – Dårlig

Annika

Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fanns ingen frukost, fast det står att det ska finnas. Skeva dörrar, trasigt kakel i badrummet, fuktfläckar i taket. Byggnaden skulle behöva renoveras.
Bodde her 3 netter i april 2023

10/10 – Utmerket

Luan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Just great, lovely staff and right in the center of London from where you can very easy visit the very greatest places in London.
Bodde her 5 netter i april 2023

4/10 – Dårlig

Nadiia og ocean city

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The room was so small. Old furniture, Sink was clogged, water was coming out of the drain. Towels had stains. Bad experience. But location and stuff are nice.
Bodde her 2 netter i april 2023
Svar fra Raishan den 13. apr. 2023
Dear Nadiia,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

10/10 – Utmerket

Dennis

Bodde her 3 netter i april 2023

4/10 – Dårlig

John

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Affordable and good location near to Victoria Station and Westminster area of city. But, when we got there no heat in the room (had to bring in portable heater), bathroom door knob was held on by screws pinning it against door and had shower/bathroom combination that was extremely small.
Bodde her 1 natt i april 2023
Svar fra Raishan den 5. apr. 2023
Dear John, Thank you for taking the time to review your stay at Comfort Inn Westminster. We are so glad to hear that our staff were able to make your experience with us a memorable one. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

2/10 – Forferdelig

Serena Viviana

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Durante il soggiorno abbiamo lasciato delle banconote nella cassaforte della nostra camera. Quando li ho ripresi, ne mancavano circa la metà. Si trattava di €, quindi non li abbiamo mai toccati durante il nostro soggiorno, dato che abbiamo pagato sempre in £. Sono molto amareggiata. Il receptionist mi ha proposto di chiamare la polizia (questa è stata la sua soluzione), ma io chiaramente non ne avevo il tempo perché dovevo andare in aeroporto! Sconsigliatissimo
Bodde her 4 netter i mars 2023
Svar fra moh den 30. mars 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

6/10 – Grei

Graeme

Reiste med partner
The property is in a poor state, and needs upgrading
Bodde her 6 netter i mars 2023
Svar fra Raishan den 5. apr. 2023
Dear Graeme,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

6/10 – Grei

Rauno

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room had a window that was facing an inside corridor (very misleading on the photos and no privacy) - the carpet in the room was disgustingly dirty and stained. Toilet had no toilet brush, ventilation was not working (vent was into the same internal coridor, with holes in it)
Bodde her 2 netter i mars 2023
Svar fra Mo den 27. mars 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 – Dårlig

Lewis Frankie

Bodde her 1 natt i mars 2023

8/10 – Bra

Jarmo

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Helpful staff but one night ruined by disturbance
Helpful staff but one night ruined by disturbance. Guest in room next door had maximum volume on TV for the entire night. Staff tried to notice the guest without successful result. I recommend other gusets to call the police in these type of cases. Room slightly worn and bed lamp broken permanently. Else, good and clean.
Bodde her 2 netter i mars 2023

4/10 – Dårlig

Ekaterina

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Very small bathroom. No room for more then one luggage. They do not have breakfast as advertised.
Bodde her 3 netter i mars 2023

4/10 – Dårlig

Alexis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was very loud at night around 12am-2am not sure what it was happening in the hotel but sounded like drilling in the middle of the night. But the location was perfect
Bodde her 4 netter i mars 2023
Svar fra moh den 16. mars 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

10/10 – Utmerket

Jordan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing and very quiet got great sleep!
Bodde her 1 natt i mars 2023
Svar fra vp den 19. mars 2023
Dear ,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,Comfort Inn Westminster

6/10 – Grei

Lotte

Pictures not accurate
Fine enough, good location. Pictures not at all accurate. I would say 2,5 star only.
Bodde her 1 natt i mars 2023
Svar fra moh den 15. mars 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

8/10 – Bra

Karen

Likte: Renhold, personale og service og romkomfort
Comfort Hotel Westminster 7/3/23
Disappointed to be informed at check in that despite still showing on several websites the hotel no longer provides continental breakfast! Room, bedding and towels provided were extremely clean. Very tiny bathroom included a shower. Tea and coffee making facilities/hair dryer were provided in room. Curtains were very shabby and stained. Hotel ok for a short break. There is a bus stop opposite the hotel taking you into central London.
Bodde her 3 netter i mars 2023
Svar fra Raishan den 18. mars 2023
Dear Karen , Thank you for taking the time to review your stay at Comfort Inn Westminster. We are so glad to hear that our staff were able to make your experience with us a memorable one. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

6/10 – Grei

Wayne

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2023

10/10 – Utmerket

Danielle

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very satisfied
Room was in great condition. Staff was very friendly and helpful! Hotel was clean throughout.
Bodde her 2 netter i februar 2023
Svar fra vp den 4. mars 2023
Dear Danielle,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,Comfort Inn Westminster

6/10 – Grei

Nasrin

Likte: Personale og service
Likte ikke: Renhold
Venlig personale. Men dårlig rengøring og faciliteter.
Bodde her 6 netter i februar 2023
Svar fra Moh den 25. feb. 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 – Dårlig

Tanya

Bodde her 2 netter i februar 2023
Svar fra vp den 26. feb. 2023
Dear Tanya, Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster