Thank you for your feedback. we love to hear that our guests like the decor and our delicious breakfast. We are addressing the signage issue regarding escape routes that you have pointed out. I am also working with the housekeeping team regarding mattresses. kind regards Gail reception

Dear Katharina,Thank you for your review on Expedia and for rating us 3 out of 5. We appreciate your feedback and are glad to hear that you found our hotel charming with its South American flair and rustic, intricate design.We apologize for any inconvenience caused by the cramped room and limited space for your luggage. We understand that the window view and room size may not have been ideal, particularly for guests who prefer more open spaces. Your comments are valuable to us, and we will take them into consideration as we strive to improve our guests' experience. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Kind regards,Nefi B.Assistant Manager

Dear Melior,Thank you for your wonderful review on Expedia and for rating us 5 out of 5. We are delighted to hear that you had a pleasant stay and appreciated the easy check-in process and helpful staff.It's great to know that you slept well and enjoyed your room, including the small double bed, tiled bathroom, and the thoughtful touch of a Tunnock's teacake. We apologize for the shower pressure not meeting your expectations, but we're glad it didn't detract from your overall experience.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Kind regards,Nefi B.Assistant Manager

Dear Chantel,Thank you for your review and for rating us 4 out of 5 on Expedia. We are pleased to hear that you had a positive experience during your stay.If there are any specific areas where you feel we could improve to make your next stay even better, we would love to hear your feedback. Your comments are invaluable in helping us enhance our services.We hope to have the pleasure of welcoming you back in the future.Kind regards,Nefi B.Assistant Manager

Dear Phoebe,Thank you for your review on Expedia and for rating us 4 out of 5. We are delighted to hear that you appreciated our lovely staff and the quirky decor of our hotel.Your positive feedback is greatly valued, and we are glad to know that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Kind regards,Nefi B.Assistant Manager

Dear Nicholas,Thank you for your review on Expedia and for rating us 4 out of 5. We appreciate your feedback regarding the noise from the busy road and nearby restaurants and takeaways.We understand that noise can sometimes be disruptive to our guests' comfort, and we apologize for any inconvenience this may have caused you during your stay.Your feedback is important to us, and we will take it into consideration as we continue to improve our services and facilities.We hope to have the opportunity to welcome you back for a more peaceful stay in the future.Kind regards,Nefi B.Assistant Manager

Dear Paul,Thank you for your kind review on Expedia and for rating us 5 out of 5. We are glad to hear that you and your wife felt safe and comfortable during your stay, especially given the important reason for your visit.It's wonderful to know that our location near the hospital and the bustling atmosphere contributed to your positive experience. We understand that the noise outside might have been an issue, but we are pleased it did not affect your wife's stay.We appreciate your feedback and wish you all the best with your upcoming heart surgery. We hope to welcome you back in the future under more relaxing circumstances.Kind regards,Nefi B.Assistant Manager

Dear Steve,Thank you for your review on Expedia and for rating us 4 out of 5. We are pleased to hear that you found our hotel kitsch and unique, and enjoyed the honesty bar. It’s great to know you found your stay comfortable.We apologize for the noise issue near the bar and appreciate your understanding. Your feedback regarding the shiny tiles in the bathroom is important, and we will look into solutions to ensure guest safety.Thank you for your comments, and we hope to have the pleasure of welcoming you back for an even better experience.Kind regards,Nefi B.Assistant Manager

Dear Genevieve,Thank you for your wonderful review on Expedia and for rating us 5 out of 5. We are delighted to hear that you enjoyed your stay and appreciated our kind personnel and up-to-date equipment.Your positive feedback is greatly appreciated and serves as a great motivation for our team. We look forward to welcoming you back for another excellent stay in the future.Kind regards,Nefi B.Assistant Manager

Dear Stanley,Thank you for sharing your experience, and I'm sorry to hear that your stay did not meet your expectations. Allow me to address your concerns and provide insights into the areas you've highlighted.Firstly, regarding the location, I understand that proximity to downtown and ease of access are crucial factors in selecting accommodation. However, it's essential to note that London's vastness can sometimes lead to challenges in navigating its diverse neighborhoods. While the hotel may have been situated farther from the city center, it's worth noting that London's public transportation system offers extensive coverage, providing access to various attractions and landmarks.Regarding the issue with locating the hotel and the absence of an elevator, I empathize with the inconvenience you experienced, especially when carrying heavy luggage. The absence of an elevator can be a limitation in some establishments, particularly those housed in historical buildings where structural modifications may be constrained. However, I appreciate your feedback on this matter, as it highlights an area where the hotel could potentially improve its accessibility features or provide assistance with luggage handling.Regarding the breakfast room and the honor system, it's regrettable to hear about the discrepancy in your order. The honor system is typically implemented to provide guests with flexibility and convenience, but it requires vigilant monitoring to ensure accuracy and fairness. I'm glad to hear that the hotel promptly rectified the situation, demonstrating a commitment to guest satisfaction and integrity in service provision.Lastly, concerning the area's perceived condition and the challenges you encountered in reaching the tour station, it's essential to acknowledge that London, like any global city, comprises a mosaic of neighborhoods, each with its own character and ambiance. While some areas may exhibit signs of urban decay or neglect, others boast vibrant cultural scenes and historical significance. As for the tour station directions, it's regrettable that you experienced difficulty in obtaining accurate guidance. I recommend leveraging reputable mapping applications or seeking assistance from hotel staff, who are typically well-versed in local navigation and amenities.In conclusion, while I understand your concerns and frustrations, I encourage you to approach future travels with an open mind and adaptability, as navigating unfamiliar territories can occasionally present challenges. Your feedback provides valuable insights for both the hotel and prospective guests, facilitating continuous improvement and informed decision-making.Should you require further assistance or recommendations for future travels, please don't hesitate to reach out. Your satisfaction and comfort are paramount, and I'm here to ensure you have a seamless and enriching travel experience.Warm regards,Nefi B.Assistant Manager

Dear William,Thank you for your positive review! We're delighted to hear that you found our hotel to be conveniently located with easy access to transit, as well as plenty of grocery and dining options nearby.We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything specific you enjoyed or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Nefi B.Assistant Manager

Dear Francesca,Thank you for your review! We're delighted to hear that you found your stay with us to be perfect.If there's anything specific you enjoyed or if there's anything else we can do to make your next stay even better and earn that extra star, please don't hesitate to let us know.We appreciate your feedback and hope to have the pleasure of welcoming you back soon.Warm regards,Nefi B.Assistant Manager

Dear Salvatore,Thank you for your concise and positive review! We're thrilled to hear that you had a good experience at our hotel.We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything specific you enjoyed or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Nefi B.Assistant Manager

Dear Maana, Thank you for taking the time to leave us a great rating!, please know that your feedback is incredibly valuable to us regardless. We're thrilled to hear that you had such a positive experience during your stay with us. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet or exceed your expectations. If there's anything specific that you particularly enjoyed or anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us. We're here to ensure that every aspect of your stay is exceptional. We hope to have the pleasure of welcoming you back soon for another fantastic stay! Warm regards, Nefi B. Assistant Manager

Dear Kevin,Thank you for sharing your experience with us, although we're truly sorry to hear about the challenges you faced during your stay.We sincerely apologize for the inconvenience caused by the stairs leading to your room. Providing accessible accommodations for all our guests is a priority, and we regret that we did not meet your needs in this regard. Your feedback will be taken into serious consideration as we strive to improve our facilities and ensure a more comfortable stay for all guests.We understand the importance of accessibility, and we deeply regret that we were unable to accommodate your needs on this occasion. We appreciate your understanding and hope that you were able to find suitable accommodations elsewhere.If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to contact us directly.Warm regards,Nefi B.Assistant Manager

Dear Constantin,Thank you for taking the time to leave a review on Expedia. We appreciate your feedback, although we are sorry to hear that your experience did not meet your expectations.Your comments are important to us, and we would like to understand more about your stay to address any issues you encountered. If you could provide additional details about what did not meet your satisfaction, it would help us improve our services.We hope to have the opportunity to welcome you back in the future for a more positive experience.Kind regards,Nefi B.Assistant Manager

Dear Angel,Thank you for sharing your feedback with us! We're thrilled to hear that you found your room cozy, spacious, and clean during your stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that our accommodations met your expectations. It's fantastic to know that you enjoyed the cleanliness and comfort of our beddings and mattress, as well as the hearty and nutritious breakfast options available each morning.We're also pleased to hear that you found our staff to be friendly and helpful. Ensuring that our guests receive excellent service and assistance whenever needed is important to us, and we're glad that our team could contribute positively to your experience.We appreciate your positive comments about our convenient location and the abundance of pubs and restaurants in the neighborhood. It's wonderful to know that you felt safe and comfortable exploring the area, even at night.Thank you for your suggestion to bring slippers and toothbrushes. We will certainly take this into consideration and see if there are ways we can provide these amenities for our guests in the future.We can't wait to welcome you back for another stay during your next visit to London! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Nefi B.Assistant Manager

Dear Gaynor,Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your stay at our quirky budget hotel. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that you found our facilities to be good, with a decent shower and comfortable bed.We appreciate your constructive feedback regarding the condition of the room. Ensuring that our accommodations are well-maintained and up to standard is important to us, and we will certainly take your comments into consideration as we strive to improve our facilities for future guests. We would love to welcome you back for another stay, and we'll make sure to address the issues you mentioned to ensure an even more enjoyable experience next time. If there's anything specific you'd like to see improved or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know.We look forward to the opportunity to host you again in the future!Warm regards,Nefi B.Assistant Manager

Dear Mark,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that you found our rooms beautifully designed and our beds wonderfully comfy. Providing a comfortable and relaxing environment for our guests is always our goal, and we're delighted that we were able to exceed your expectations.It's fantastic to know that your stay was drama-free and that everything met or exceeded your expectations. Your satisfaction means the world to us, and we truly appreciate your kind words.We hope to have the pleasure of welcoming you back for another excellent stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Nefi B.Assistant Manager

Dear Annick,It's wonderful to hear that the location was convenient and that you found the staff helpful and professional. However, I'm sorry to learn about the unpleasant smell in your room and the absence of a kettle despite it being listed. Accurate representation of amenities is crucial for ensuring guests have a comfortable stay. Your mention of the communal kitchen as an alternative for making drinks is insightful for future guests. If there are any additional details or further feedback you'd like to provide, please don't hesitate to share!

Thanks for sharing your experience, Mark! It's great to hear that you had a lovely stay at the hotel. If there are any specific aspects of your stay that stood out to you or any suggestions for improvement, feel free to share. Your feedback can be helpful for both the hotel and future guests.

Thank you for your feedback, Vicki. We appreciate you taking the time to share your experience with us. If there are any specific aspects of your stay that you feel could be improved, please don't hesitate to let us know. We strive to provide the best possible experience for all our guests and your input helps us to achieve that goal. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

Dear Aaron,Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience during your stay with us. If there are any specific aspects that you particularly enjoyed or any areas where we can improve further, please feel free to let us know.We appreciate your feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future.Best Regards,Nefi B.Assistant Manager

Dear Vincent,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel quieter than expected and appreciated the quirky and funky decor. It's great to know that you found the bed comfortable and the pillows satisfactory.We apologize for any inconvenience caused by the windows, and we appreciate your feedback regarding this matter. Your comments will be taken into consideration as we strive to improve the comfort of our accommodations.We're delighted that you enjoyed the highlight of our breakfast room and found the quality of ingredients in the continental breakfast to be good. Your satisfaction is important to us, and we're pleased to have met your expectations in this aspect.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards,Nefi B.Assistant Manager

Dear Katrina,Thank you for your five-star rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything specific that made your visit memorable or if there are any areas where we can further improve, please don't hesitate to let us know.We appreciate your choice to stay with us and hope to welcome you back for another fantastic stay in the future.Best Regards,Nefi B.Assistant Manager

Dear Ryo,Thank you for your five-star rating! We're delighted to hear that you had a wonderful experience during your stay. If there's anything specific that made your visit memorable or if there are any areas where we can further improve, please don't hesitate to let us know.We appreciate your choice to stay with us and hope to welcome you back for another fantastic stay in the future.Best Regards,Nefi B.Assistant Manager

Dear Genevieve,Thank you for your five-star review! We're delighted to hear that you really liked our hotel and that you found our personnel kind, the rooms comfortable, and your overall stay pleasant. It's great to know that you appreciated the complimentary tea and coffee, as well as the DVD borrowing service.We apologize for any inconvenience caused by the thin windows and the noise at night. Your feedback is valuable, and we appreciate your recommendation to bring earplugs, especially for light sleepers.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards,Nefi B.Assistant Manager

Dear Christopher,Thank you for your five-star review! We're delighted to hear that you found our room clean and simple, and that you encountered friendly staff during your stay. Providing a welcoming and comfortable experience for our guests is our top priority, and we're pleased to know that we succeeded during your visit.We appreciate your positive feedback and your choice to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards,Nefi B.Assistant Manager

Dear Claudio,Thank you for your five-star review! We're glad to hear that you enjoyed our classic English hotel. We hope you had a pleasant and comfortable stay with us.Thank you for choosing to stay with us, and we hope to welcome you back soon!Best Regards,Nefi B.Assistant Manager

Dear Louise,Thank you for taking the time to leave a review. We're delighted to hear that you found our hotel clean and enjoyed the great shower, as well as the quality towels and products provided in the room. We're also glad that you enjoyed the breakfast options and found them to be of high quality.We apologize for any discomfort you experienced with the mattress during your stay. Your feedback is important to us, and we will certainly take it into consideration as we strive to improve the comfort of our accommodations.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future.Best Regards,Nefi B.Assistant Manager

Dear Genevieve,Thank you for sharing your feedback with us. We're delighted to hear that you found our personnel kind and helpful, and that you appreciated the comfort and amenities provided in our rooms.We understand that room size can be a consideration for some guests, and we're glad to hear that despite this, you found them comfortable and well-equipped.We're thrilled that you found our hotel to be excellent value for money and that you would highly recommend it. Your recommendation means a lot to us, and we truly appreciate your positive feedback.If there's anything specific you'd like us to focus on or if there are any special requests for your next visit, please feel free to let us know. We're here to ensure you have another wonderful experience when you return.Thank you for choosing to stay with us, and we look forward to hosting you again soon!Best Regards,Nefi B.Assistant Manager

Dear Kevin,Thank you for taking the time to share your feedback. We appreciate your positive comments about our discreet hotel, welcoming staff, and the surprisingly comfortable beds. Your satisfaction is important to us, and we're glad to hear that certain aspects of your stay were enjoyable.We apologize for any inconvenience caused by the noisy surroundings at night and understand the impact it can have on your experience. Additionally, we appreciate your input about the room needing a little refreshing.If there are specific areas you'd like us to focus on or improve for your future stays, please feel free to share more details. Your feedback is valuable, and we aim to make each stay more pleasant.Thank you for choosing to stay with us, and we look forward to the opportunity to provide an even better experience in the future.Best Regards,Nefi B.Assistant Manager

Dear Patricia,We are truly grateful for your positive feedback and are thrilled to be your preferred choice in the area. Your satisfaction is our priority, and we'd love to ensure each stay meets or exceeds your expectations.If there are specific aspects you particularly enjoy or if there's anything we can enhance to make your experience even better, please share your thoughts with us. Your input is valuable, and we want to make each visit memorable.Thank you for choosing us as your go-to place, and we look forward to the pleasure of welcoming you back for many more outstanding stays.Best Regards,Nefi B.Assistant Manager

Dear Maureen,Thank you for taking the time to leave a review. We appreciate your positive feedback and are glad to hear that you found our staff friendly. If there are specific aspects you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We value your feedback and hope to welcome you back for another pleasant experience.Best Regards,Nefi B.Assistant Manager

Dear Seamus,Thank you for your perfect 10 out of 10 rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you loved or if there's anything we can do to make your next visit even better, please feel free to share your thoughts with us. We appreciate your feedback and look forward to welcoming you back for another excellent stay.Best Regards,Nefi B.Assistant Manager

Hello Faris, I appreciate you taking the time to leave feedback however I am incredibly disappointed to see you leave us such negative feedback. I would firstly like to point out that the room you had been located was a Deluxe King Ensuite, furnished with one king size bed (not a single as you have stated). I must also inform you that we had located you correctly as per the reservation we had received from the agency.To our horror we had discovered that room descriptions being listed on particular OTA'S was not of a true identity to the rooms we have at our property, some of which were offering an extra bed. I must clarify that was not in any way an error on our side and following this discovery I have spent a lot of time liaising back and fourth with partners to rectify these mistakes immediately. I can absolutely understand and relate to your frustrations here, if you believe you are paying for a particular facility you would of course expect to receive it. My team work incredibly very hard to ensure guest satisfaction so as I'm sure you could also understand our disappointment, errors such as these are very damaging to our brand and reputationI would like to mention that the price you had payed for your stay was correct in relation to the room you had occupied. (No overcharges there)I would strongly advise that you do follow this up with the correct party. With that being said, I do hope to welcome you back to Church Street Hotel in the future for a true experience that so many of our guests have grown to love!Yours Sincerley, Chevelle Ashley General Manager

Dear Guest,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your candid remarks, and we're sorry to hear that the noise levels in the room impacted your sleep. Our apologies for any inconvenience caused by the street noise and the lack of sound insulation.We understand the importance of a peaceful stay, and we'll certainly address these issues to improve our guests' experiences in the future. Your feedback regarding the room classification is noted, and we'll review our descriptions to ensure accuracy.We appreciate your input on the check-in process, and we'll work on improving our availability at the reception.On a positive note, we're glad to hear that the WiFi met your expectations. If there's anything specific you'd like us to consider for your next stay, please feel free to let us know. We value your input and hope to have the opportunity to provide a more satisfying experience in the future.Thank you for choosing to stay with us.Best Regards,Nefi B.Assistant Manager

Dear Carolyn,Thank you for your rating. While we're glad to hear that you had a positive experience overall, we would love to know more about your stay and any areas where we can improve. If there are any specific aspects of your stay that you feel could have been better, please don't hesitate to reach out and share your feedback with us.We appreciate your choice to stay with us and hope to have the opportunity to welcome you back for an even better experience in the future.Best Regards,Nefi B.Assistant Manager

Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We regret to hear that the room assigned to you on the lower floor did not meet your expectations.We understand that preferences for room locations can vary, and we apologize for any inconvenience this may have caused. If there are specific details or preferences you have for your room, please feel free to communicate them with us during your next reservation, and we'll do our best to accommodate your requests.We appreciate your honesty, and it is through feedback like yours that we can work towards improving our guests' experiences. If there are other aspects you would like to address or if there's anything we can do to enhance your future stays, please do not hesitate to reach out.Thank you for choosing to stay with us, and we hope to have the opportunity to better meet your expectations in the future.

Dear Rachel,Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you found our hotel to be great, with easy access to trains and buses. It's fantastic to know that our staff contributed to a positive experience with their friendliness and helpfulness.We're pleased that you enjoyed the cleanliness and comfort of your room, as well as the quality of our amenities, including large towels and good toiletries. It's great to hear that the Wi-Fi met your expectations.We understand you didn't try the breakfast, but we hope you consider it on your next visit, as we aim to provide a delightful dining experience for our guests.We're also happy that you found the tea/coffee available in the Havana room convenient. If there's anything specific you think we can improve upon to make your next stay even better, please let us know. Your feedback is highly valued.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

Hello Danni,We appreciate your feedback and the 8 out of 10 rating! It's always helpful to hear from our guests.We're glad to see that your overall experience was positive. If there are specific areas where we could improve and earn that extra point in the future, please feel free to share more details. Your input is invaluable to us as we strive to enhance our services.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for an even better experience.

Dear Sheila-ann,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel gorgeous and enjoyed the beautiful surroundings. It's always a pleasure to know that our staff contributed to a friendly and welcoming atmosphere during your stay.We appreciate your honest comments regarding the stairs and the observation about the hotel not being disabled-friendly. We understand the importance of accessibility and will certainly take this into consideration for future improvements.Your input on the honesty bar pricing is valuable, and we'll review our pricing strategy to ensure a more reasonable and accessible experience for our guests. We're glad you appreciated the option even though you didn't use it.Regarding the room temperature, we're pleased to know that our heating and air conditioning units allowed you to find a comfortable setting. We apologize for the disturbances caused by external factors, such as the noise from emergency vehicles and the commotion outside. Your understanding and positive outlook on these matters are truly appreciated.It's fantastic to hear that despite the external noise and some observations, you would definitely consider staying with us again. We look forward to welcoming you back on your next visit to London.Thank you again for your valuable feedback!

Dear Genevieve,Thank you for choosing our hotel and for sharing your positive experience. We are thrilled to hear that you found excellent value for the price and had a wonderful stay. Your feedback is greatly appreciated, and it motivates us to continue providing exceptional service. If you have any specific highlights or suggestions you'd like to share, please feel free to do so. We look forward to hosting you again on your future travels.Best regards

Dear Tina,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to hear about the issues with the room allocation, TV, plug, and other amenities. Your observations help us identify areas for improvement, and we'll be addressing these concerns with our team to ensure a better experience for our guests in the future.We appreciate your positive comments about the cleanliness, decor, and the friendliness of our staff. We value your feedback and hope to have the opportunity to provide you with an improved stay if you choose to stay with us again. If there's anything more you'd like to share or discuss, please feel free to reach out. Thank you for your understanding.

Dear Sasha,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that your experience was positive overall. Your comments help us understand what we're doing right and where we can make improvements. If there are specific aspects you enjoyed or any suggestions you'd like to share, please feel free to let us know. We value your input and hope to have the pleasure of welcoming you back in the future.

Thank you, Genevieve, for your positive feedback! We're delighted to hear that you had a great experience during your stay. If there are specific aspects that stood out to you or any suggestions you have for improvement, we'd love to hear more. Your insights are valuable, and we appreciate your choice to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable visit!