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Anmeldelser av Chelsea Cloisters

3.5 out of 5
Chelsea Cloisters
Sloane Avenue, London, England

Anmeldelser

6,8
Rangering på 10 − Utmerket. 375 av totalt 2070 anmeldelser." "
Rangering på 8 − Bra. 714 av totalt 2070 anmeldelser." "
Rangering på 6 − Grei. 478 av totalt 2070 anmeldelser." "
Rangering på 4 − Dårlig. 268 av totalt 2070 anmeldelser." "
Rangering på 2 − Forferdelig. 235 av totalt 2070 anmeldelser." "

7,0/10

Renhold

6,8/10

Personale og service

6,6/10

Fasiliteter

6,0/10

Overnattingsstedets bygg og tilstand

6,8/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Toril

Reiste med familie
Likte ikke: Renhold og romkomfort
Grusomt!
Slitt utdatert og gammeldags. Lange, skitne ganger med uoversiktlige nødutganger. Betaling for wi-fi!! Hotels.com sier at «hotellet» har to restauranter og bar - dette er ikke riktig! Rommet hadde en-lags vinduer! All støy fra gaten kunne høres og det trakk fra samtlige vinduer. Det minnnet mest om en tragisk og mørk Dickens roman! Dette hotellet har max to stjerner! Kan IKKE anbefales! Hold dere unna!
Bodde her 3 netter i desember 2023
Svar fra Nadia E.B- Guest Experience Manager den 12. des. 2023
Dear Guest,I sincerely apologize for the disappointments you encountered during your stay. Your feedback is valuable, and I regret that we did not meet your expectations. We take your comments seriously, and we will assess the areas you highlighted for improvement.I understand your concerns, our aim is to provide a comfortable and pleasant experience for our guests, and it is clear that we fell short in this instance.Regarding the discrepancy with Hotels.com, I will address this with them to ensure accurate information is presented to future guests. Please know that your feedback is crucial for our continuous improvement, and I sincerely appreciate you bringing these matters to our attention. Thank you for taking the time to share your concerns, and we hope to have an opportunity to regain your trust in the future.Warm regards,

8/10 – Bra

Audun

Likte: Renhold og romkomfort
Leilighetshotell.
Leilighetshotell med stor og fin leilighet hvor jeg selv kunne ordne med mat o.l. Anbefales.
Bodde her 6 netter i oktober 2023
Svar fra Nadia - Guest Experience Manager den 26. okt. 2023
Dear Guest,We wish to extend our heartfelt appreciation for selecting Chelsea Cloisters as your accommodation of choice during your recent visit. Your feedback holds immense value for us, and we are truly grateful for the time you took to convey your thoughts.We were delighted to learn of your positive overall experience. It is always gratifying to hear that our guests had an enjoyable stay.Once again, we thank you for placing your trust in Chelsea Cloisters. We eagerly anticipate the privilege of hosting you once more and surpassing your expectations during your next visit. Should you have any further comments or suggestions, please do not hesitate to contact us. Your insights are of immeasurable importance.Warm Regards,

4/10 – Dårlig

Vemund

Likte: Renhold
Likte ikke: Romkomfort
Bodde her 2 netter i september 2023
Svar fra Anna, Guest Relations Manager den 11. sep. 2023
Dear Mr. Vemund,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience fell short of your expectations during your stay. Your feedback is valuable to us, and we take your concerns seriously.We apologize for any inconveniences you encountered and any areas where we failed to meet your needs. Your feedback serves as a reminder of where we can improve and enhance our services to provide a better experience for our guests.Best regards, Anna, Guest Relations Manager, Chelsea Cloisters

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold og romkomfort
Sentralt med kort vei til undergrunnen. Butikk i nærheten. Pluss med vaskemaskin og ingen tepper. Hyggelig betjening.
Bodde her 7 netter i juli 2023
Svar fra Anna, Guest Relations Manager den 19. juli 2023
Thank you for your review of Chelsea Cloisters. We're glad to hear that you enjoyed your stay and that you found the location to be great.We hope to see you again soon!Sincerely, Anna, Guest Relations Manager, Chelsea Cloisters

8/10 – Bra

Bjørn Egil

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 4 netter i april 2023
Svar fra Anna, Guest Relations Manager den 9. mai 2023
Thank you for the positive review, Bjorn! We appreciate your kind words and are glad you enjoyed your stay. We hope to welcome you back soon.

10/10 – Utmerket

Romila

Reiste med en gruppe
Likte: Renhold
Bodde her 7 netter i februar 2023
Svar fra Ana den 8. mars 2023
Dear RomilaWe really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind Regards

10/10 – Utmerket

Berit

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Sentralt i Chelsea
Sentralt leilighetshotell i Chelsea. Rent og velstelt i leiligheten, men veldig slitte tepper i trapper og gangen. Hyggelig personale. De holdt på med oppussing, så det er mulig teppene byttes. Alt i alt helt supert for oss.
Soverom
Bad
Bodde her 3 netter i januar 2020

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Fornøyd med personalet og renholdet. Leiligheten var veldig liten, og iskaldt på badet. Pga enkle vinduer og ingen mulighet for oppvarming. Hotellet ligger i grei gåavstand til South Kensington stadion, litt lengre til Sloan Square stadion. Velger nok ikke dette hotellet igjen.
Bodde her 2 netter i november 2019

8/10 – Bra

Yngvar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2019

6/10 – Grei

Sara

Likte: Romkomfort
Ok plass.
Oppholdet her var greit, men er ikke sikkert det bestilles igjen. Rommene var sjarmerende, renholdet var helt ok. Fikk ikke nye håndkle på oppholdet som varte i 5 døgn. Om du ville ha rene håndkle var dette noe som måtte betales for. Det var heller ikke gratis wifi på hotellet, dette måtte også betales for, ca. 10 pund i døgnet.
Bodde her 5 netter i oktober 2019

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Personale og service
Greit hotell
Greit leilighetshotell, veldig greit utgangspunkt for familieferie i London. Nær undergrunn, naturhistorisk museum, vitenskapsmuseum med mer. Noe slitt, men stort og bra plass.
Bodde her 5 netter i oktober 2019

8/10 – Bra

Martin

Likte ikke: Overnattingsstedets bygg og tilstand
OK to stay for a long weekend
OK to find and to live in. Need some refunish but fine overall. Very central towards underground and stores.
Bodde her 3 netter i juni 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2019

8/10 – Bra

Britt

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Flott beliggenhet. Vi fikk oppgradert leiligheten med et ekstra soverom uten å spørre. Gammelt hotell med sjarm. Rent på rommene.
Bodde her 3 netter i april 2019

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Gamle og slitte rom!
Noen av rommene er veldig gamle og slitte, men vi fikk byttet etter første natten til et nyere rom. Vær oppmerksom på at håndkler og sengetøy ikke byttes daglig!
Bodde her 3 netter i februar 2019

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Nærhet til butikker og restauranter. Resepsjonen er åpen hele døgnet
Bodde her 3 netter i februar 2019

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2019

6/10 – Grei

Max

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2018

4/10 – Dårlig

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Trenger oppussing
Veldig nedslitt rom!
Bodde her 5 netter i november 2018

6/10 – Grei

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mars 2018

6/10 – Grei

Ikuko Hashimoto

Likte ikke: Overnattingsstedets bygg og tilstand

4/10 – Dårlig

Bella og Norway

Likte ikke: Renhold og personale og service
Not as expected.
Visited for a week with family, had a room with an own room with doublebed and a living room with sofabed. The bed was so-so in softness, you could feel the wired in it sometimes. The sofabed was nicer, wider and softer. It had a tiny kitchen that had a small fridge, a oven/microwave, two cookingtop, some forks,knife etc. And it had a waterboiler. The toilet was big with a bathtub, but we ONLY had 1 day with warm water during our stay, and that was a bummer since i was looking forward to a good warm bath after a long day of walking, but bathroom was clean. Sadly you could hear everything in the rooms, when someone was in hallway or outside you heard it, so thin walls. The staff was ok, they didn’t smile at all, i asked if there were any restaurants close by, but the man said there were no restauranta nearby even though there is a few right outside of the hotel. The hotel is wore down, so if you see the pictures, trust me it does not look like that. I also didn't like that they took money from my account without saying anything, so you pay more than what they say. The only positive is that there is a grocery shop only 2 min walk from hotel. Was it worth the money, NO, will i stay there again, NO, will i recommend it to others, NO. So look somewhere else, i know i will the next time i visit London.
Bodde her 7 netter i desember 2017

2/10 – Forferdelig

Tore

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Nedslitt
Bildene samsvarer overhode ikke med de rommene vi fikk. Nedslitt og dårlig vedlikehold. Håndkleskift EN gang i uken!

6/10 – Grei

Verifisert reisende

2/10 – Forferdelig

Svanhild

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Vil aldri velge dette igjen!☹️

6/10 – Grei

Ann Cathrin

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
God beliggenhet.
Greit nok hotell for en overnatting, men var ganske slitt og trenger virkelig å pusses opp. Flott beliggenhet da, i nydelige Chelsea. Hyggelige ansatte.

2/10 – Forferdelig

Solveig

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ikke som forventet
Hyggelig og hjelpsom ansatte og vi ble oppgradert. Men rommet var ikke sammenlignbart med det som man ser på bilder. Vi var kunn 3 personer og fikk 2 soverom og enda en seng midt i kjøkkenet! Flott området og kort vei til tuben.

6/10 – Grei

Pal Christian og Fjellhamar

Likte: Renhold
Helt greit og sentralt i Chelsea. £ 10 for wifi er ran!

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location, but anywhere else but here...
The staff were not in the least friendly, but luckily the sivlverfish (Lepsima Saccharina) were, they joined us not only for every meal but often in the bath. The only thing that outnumbered the insects were the suspicious women and men who were in and out of room 102 at all hours of the day and night. The pictures on the website can only have been taken at another hotel. The bath was rotten and the shower in it was primitive and difficult to use. The kitchen had not enough room to swing the proverbial cat,there was no can opener, when i asked for one a little metal saw was delivered to the room, this was slightly more successful than my endless appeals to get a plug for the sink in the kitchen, that was never delivered.. There were no curtains only badly fitting blinds. The bedding was not changed in the two weeks we stayed there. I had to repair the toilet several times, there was no holder for the toilet paper. I could go on all day but after a fortnight at Chelsea Cloisters i need a holiday and some rest.

8/10 – Bra

Jan Odvar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

6/10 – Grei

Oda Amalie og Haugesund

Likte: Personale og service
Koslig
Sov over her mens jeg var på en londontur i 5 dager. Lå på ett ettmanns/tomannsrom, var grei standard med kjøkken og det hele. Kjempekoslig personal som var behjelpelige, og flinke vaskedamer :) beliggenheten er helt perfekt for den som vil være i nærheten av alt i london, ikke mer enn 500 m til nærmeste undergrunnsbane som vil si at du kommer deg rimelig kjapt fram. Ellers var det dagligvarebutikk rett utenfor døra omtrent, samt starbucks og diverse :) veldig greit å få tak i taxi og alt i alt ett helt ok opphold til den prisen det ligger på! Anbefales

6/10 – Grei

Haakon Tveten og Tonsberg

Likte ikke: Renhold
Great location - good alternative
Full week in London (family of 5). Best part is super central location. You could actually walk to most important sights and shops. We had 2 small suites. Standard is OK, but not great.

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Greit leilighetshotell
Fin beliggenhet, kort vei til undergrunn, hyggelig nabolag. Helt greit hotell/rom hvor du kan lage mat selv om du vil. Grei standard

6/10 – Grei

Stigra og Moss

Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bra beliggenhet !
Heldig med rommet i 8 etg. God plass og rent. Meget fornøyd ! Kom sammen med venner som fikk rom i 1 etg. Mye støy og små rom. De var svært lite fornøyd

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fin langhelg
Sentralt beliggenhet. Bra pris, men VELDIG lite kjøkken på vår leilighet, litt trang rom generelt. Ok bad.

8/10 – Bra

Henriette og Skien

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig bra
Koselig og serviceinnstilt betjening, sentralt, fint rom og rent..!

6/10 – Grei

Nohemy

The positive is the location, as it is near an underground station, buses and convenience stores. However, construction is going on in a building nearby. I was given a room directly facing this construction and was unable to rest past 7am. Also, some areas inside the hotel are currently undergoing remodeling. The room given to me was very, very far from stairs, elevators or any escape routes. More attention to details is needed in the refurbishment of these rooms. I was traveling alone and my room was so far removed that I felt really unsafe at times.
Bodde her 4 netter i mai 2024
Svar fra Nadia E.B- Guest Experience Manager den 28. mai 2024
Dear Guest,Thank you for taking the time to share your feedback about your stay at Chelsea Cloisters. We greatly value your input, as it helps us to continually enhance the experience for our guests.We are sorry to hear that your stay did not meet your expectations and that you were not completely satisfied with our service. Please rest assured that we will take the necessary steps to improve the quality of the services mentioned.We hope to have the opportunity to welcome you again soon.Sincerely

8/10 – Bra

Scott

Reiste med partner
Likte: Renhold og fasiliteter
We liked that we could eat in or out. Unfortunately the room we had was only single glazed and over the road from our room was a Sainsburys local that had late night deliveries.
Bodde her 2 netter i mai 2024
Svar fra Nadia E.B- Guest Experience Manager den 28. mai 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we also acknowledge your concerns regarding the loud noise during your stay. We apologize for any inconvenience this may have caused you. Please rest assured that we take your feedback seriously, and we are actively working to address the issue and implement measures to ensure a more peaceful environment for our guests in the future.We truly value your feedback as it helps us improve our services and facilities continuously. Your satisfaction is our top priority, and we are committed to providing you with a more enjoyable and comfortable experience during your future visits.Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay.Warm regards,

6/10 – Grei

fredrick

Reiste med partner, Forretningsreisende
Likte ikke: Fasiliteter
the lift didn't work, although one did. The room was incredibly noisy as traffic continued throughout the night and the windows were leaky. The shower head was lose and sprayed all over the room unless one held it. The people that worked there were wonderful and were fully aware of the hotel's drawbacks
Bodde her 4 netter i mai 2024
Svar fra Nadia E.B- Guest Experience Manager den 28. mai 2024
Dear Guest,Thank you for taking the time to share your feedback about your stay at Chelsea Cloisters. We greatly value your input, as it helps us to continually enhance the experience for our guests.We are sorry to hear that your stay did not meet your expectations and that you were not completely satisfied with our service. Please rest assured that we will take the necessary steps to improve the quality of the services mentioned.We hope to have the opportunity to welcome you again soon.Sincerely,

2/10 – Forferdelig

Meltem

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Nadia E.B- Guest Experience Manager den 20. mai 2024
Dear Guest,Thank you for taking the time to share your feedback about your stay at Chelsea Cloisters. We greatly value your input, as it helps us to continually enhance the experience for our guests.We are sorry to hear that your stay did not meet your expectations and that you were not completely satisfied with our service. Please rest assured that we will take the necessary steps to improve the quality of the services mentioned.We hope to have the opportunity to welcome you again soon.Sincerely,

8/10 – Bra

Sonia

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Quick. response to any.request. Great location. Dining nearby. Shopping about several blocks away. Grocery store next door. Apartments are adequate.
Bodde her 5 netter i mai 2024
Svar fra Nadia E.B- Guest Experience Manager den 18. mai 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 – Bra

Tania og Mount Stewart

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra Nadia - Guest Experience Manager den 16. mai 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

6/10 – Grei

Kathryn

Likte: Renhold og overnattingsstedets bygg og tilstand
The clerks were helpful, but they put me in a room at the ground level. There was little air circulation in the room, so you had to open the windows, but there were no screens on the windows and it was unsafe to sleep at night, anybody could have crawled in the window right from the street. When I told the clerk about it, they didn't seem too concerned because thatvhave CCTV. I asked for a fan to help for circulation. They said they would bring one, but never did. So probably best to stay above the first floor if you're able. I Would strongly advise that they get some kind of screens on the windows to protect from bugs and especially for safety purposes on the ground floor. Also there was no wifi. I have never been in a hotel before that had no Wifi. They did set up a WhatsApp connection so that you could ask them any questions And they were quite quick to respond to your query, even though they didn't always follow through in the way I would Have light.
Bodde her 3 netter i mai 2024
Svar fra Nadia E.B- Guest Experience Manager den 14. mai 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 – Utmerket

Nicola

Reiste med familie
It’s always a bit like coming home when I stay at the Chelsea Cloisters as I lived on Kings Road as a child.
Bodde her 2 netter i mai 2024
Svar fra Nadia E.B- Guest Experience Manager den 13. mai 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 – Forferdelig

Ashraf

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The rooms are very poorly finished .
Bodde her 4 netter i april 2024
Svar fra Nadia E.B- Guest Experience Manager den 7. mai 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

8/10 – Bra

FABIO

Reiste med familie
Likte: Renhold
It would be appreciate a bit of maintenance and repairs in the apartments. we changed apt because the bathroom conditions were very poor ( tiles broken, window glass broken, ruined furniture). Or maybe, we were simply unlucky this time while checkin'in and not every apt is in neglected conditions.
Bodde her 5 netter i april 2024
Svar fra Nadia E.B- Guest Experience Manager den 1. mai 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 – Utmerket

James

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel does a great job of keeping the property and the rooms clean during your stay. Rooms come with everything you need and it feels very safe inside. Very easy walk to South Kensington Station to get into the city as well.
Bodde her 11 netter i april 2024
Svar fra Nadia E.B- Guest Experience Manager den 30. apr. 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

2/10 – Forferdelig

SUNA

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Nadia E.B- Guest Experience Manager den 30. apr. 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

6/10 – Grei

Janet

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Needs repairs and updates done. Floors were very uneven areas of the floor was soft and spongy. Not handicap accessible only one elevator available as the other elevator was down for a repair.
Bodde her 11 netter i april 2024
Svar fra Nadia E.B- Guest Experience Manager den 19. apr. 2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

6/10 – Grei

James

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
My only complaint is that despite the booking being for three adults, there was no bedsheet, pillow cases or duvet cover provided for the pullout bed. The pillows and duvet were found in the bedroom, but no actual bedding. It was late and I was tired after being at the hospital, so I slept in my clothes as it was, but this raises some concerns about how many other people have used the duvet, pillows and sofa-bed without bedding, and that someone else will now use it after me, clean though I am. Otherwise, everything else was great, and it was perfectly located for access to the Royal Brompton hospital.
Bodde her 1 natt i april 2024
Svar fra Nadia E.B- Guest Experience Manager den 19. apr. 2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager