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Anmeldelser av Baker Street Apartments by Viridian Apartments

3 out of 5
Baker Street Apartments by Viridian Apartments
York Street, Marylebone, London, England

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 18 av totalt 40 anmeldelser." "
Rangering på 8 − Bra. 13 av totalt 40 anmeldelser." "
Rangering på 6 − Grei. 5 av totalt 40 anmeldelser." "
Rangering på 4 − Dårlig. 1 av totalt 40 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 40 anmeldelser." "

8,6/10

Renhold

8,4/10

Personale og service

6,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Ina

Reiste med familie
Likte: Renhold og romkomfort
Pros: the hotel staff was nice, answered quickly, location is nice - close to a subway, busstopp, shops and good restaurants. Cons: no elevator, can be noisy (older building), just one set of towels even if you stay a week, uncomfortable pillows (not able to switch them if you stay less then a week). Overall an okay experience, but a tad on the expensive side for what you get
Bodde her 5 netter i oktober 2022

10/10 – Utmerket

Louise

Likte: Renhold og overnattingsstedets bygg og tilstand
Very convenient
Bodde her 4 netter i februar 2024
Svar fra Viridian Apartments den 29. apr. 2024
Hello Louise, Thank you so much for taking the time to leave us your lovely feedback, we are thrilled to know you had a lovely stay and really hope to welcome you back in the near future!

10/10 – Utmerket

Catherine

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Clean, modern, nice area near the tube and shopping facilities.
Bodde her 5 netter i mars 2024
Svar fra Viridian Apartments den 11. mars 2024
Hi there Catherine,Thank you so much for choosing us for your stay and also for taking the time to leave us your lovely review, I am so glad you had a great time and I really hope to welcome you back soon!

10/10 – Utmerket

Sam

Bodde her 2 netter i januar 2024
Svar fra Viridian Apartments den 8. mars 2024
Hi there Sam,Thank you so much for taking the time to leave us your lovely review, I am so glad you had a great stay. I hope to welcome you back in the near future!

8/10 – Bra

Verifisert reisende

Likte: Renhold
Overall, the room was as we expected - small, but conveniently located. The only issue we ran into was that no toiletries are provided, not even hand soap for the bathroom. We mentioned this to management, and they told us that we had to buy our own, despite "soap," "shampoo," and "free toiletries" all being included in the listing. When we mentioned the info in the listing, they basically brushed us off, and it looks like the listing still is claiming they're provided. The only other issue was that the thermostat in the room didn't work, and the knob on the radiator was broken, but the room was a comfortable temperature fortunately.
Bodde her 8 netter i januar 2024
Svar fra Tony den 23. jan. 2024
Thank you for choosing Viridian Apartments for your stay.I am truly sorry about the missing toiletries in your apartment The team ran out of stock at the time as we had a lot of turnarounds in late December and early January during the festive period (meaning we had a lot of short bookings). We will take this feedback to make sure more stock is ordered for the next winter holiday season to prevent this from happening again. We always provide guests with complimentary toiletries.It seems that the team you contacted was not aware of the issue therefore were unable to assist you.Regarding the thermostat in the room, it is set up automatically at the appropriate temperature so there is no need to make any adjustments - it is always warm in the room.Please contact us directly at help@viridianapatments.com if you would like to discuss this further or if you would like to give us another chance and stay with us again - the team will make sure to take good care of your next stay.Kind regards

6/10 – Grei

Johanna

Likte: Renhold
Bodde her 4 netter i oktober 2023

8/10 – Bra

William

Forretningsreisende
Likte: Renhold og romkomfort
Brilliant little studio flat, ideal for a short business stay. Flat is well presented and comfortable, has everything you could need for a couple of nights
Bodde her 2 netter i september 2023
Svar fra Viridian Apartments den 14. sep. 2023
Hi William, thank you so much for choosing Viridian Apartments for your stay and also for taking the time to leave us your kind review.I hope to welcome you back to one of our 400+ apartments in the near future!

10/10 – Utmerket

Maureen

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
quite accessible to parks and theatre
Bodde her 3 netter i juli 2023
Svar fra Viridian Apartments den 14. sep. 2023
Thank you so much for taking the time to leave us your kind feedback, I hope to welcome you back in the near future!

10/10 – Utmerket

Nelson

Bodde her 4 netter i juni 2023

8/10 – Bra

Verifisert reisende

Likte: Renhold og romkomfort
London Calling
Positivo: o apartamento era confortável, central e com transportes e serviços vários nas redondezas. Negativo: Não tinha ar condicionado, apenas uma ventoinha que para as altas temperaturas que estavam em Londres não era suficiente. Tinha janelas, mas por estar na cave davam para as escadas do pátio da entrada.
Bodde her 4 netter i juni 2023
Svar fra Viridian Apartments den 28. juni 2023
Hi there,Thank you for taking the time to leave us your review, I am glad you enjoyed the stay. I hope to welcome you back to one of our 400+ apartments in the near future.

2/10 – Forferdelig

A

Reiste med en gruppe
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
I recently stayed at the Baker Street property for three nights and four days, and I must say it was a disappointing experience overall. Upon arrival, we were given a basement apartment with no air conditioning or fan. This posed a significant security threat, as keeping the windows open for fresh air and circulation was not an option. As a result, the room became unbearably hot, making it difficult to relax and get a good night's sleep. To make matters worse, the customer service team was unhelpful when we voiced our concerns. Instead of addressing the issue promptly, they offered us a room at a different property located far away at an extra cost. This was completely unfair and inconvenient, as it would have meant sacrificing a good night's sleep for a room in a basement with no air circulation. The fact that they expected us to pay more for a better room is simply unacceptable. Another aspect of our stay that left a lot to be desired was the housekeeping service. We requested a replacement for the bathroom amenities, but the staff flat-out refused, leaving us with only one small soap to share between two people for the entirety of our four-day stay. This lack of attention to basic necessities is highly disappointing and reflects poorly on the establishment. Considering the multitude of issues we encountered during our time, we believe a full refund of all three nights is a fair and necessary compensation.
Bodde her 3 netter i mai 2023
Svar fra Alisha at Flying Butler den 31. mai 2023
I hope this email finds you well, Having thoroughly investigated the concerns logged in relation to your booking, we understand the difficulties you faced with operating the thermostat, which may have affected your overall experience. We acknowledge that this must have been frustrating, and we genuinely apologize for any discomfort it caused. Rest assured that we will take immediate measures to rectify this situation and ensure it does not occur again in the future.We acknowledge that, while you were dissatisfied with your stay, we were unable to relocate you within the same building on the same nightly rate due to availability constraints. However, our reservations team made every effort to find the closest available unit in the Baker Street area as an alternative. We understand that this was not an ideal solution, and we apologize for any inconvenience it caused.Additionally, we would like to extend our apologies for any inconvenience caused by our housekeeping department. While we provide basic default bathroom amenities, we understand that they did not meet your expectations. Please be assured that we take your feedback seriously, and we will work to improve the quality of our amenities to ensure a more satisfactory experience for all our guests.In regards to the compensation for your concerns, we regret to inform you that we are unable to offer a full refund. However, we want to emphasize that all the issues and concerns you raised were promptly addressed by our team in a professional and timely manner. We strive to provide the best possible service and resolve any issues that arise during our guests' stays.Once again, we sincerely apologize for the inconveniences you experienced during your time with us. We value your feedback and will use it to improve our services. We genuinely hope that you will reconsider staying with us in the future, as we would love the opportunity to make it up to you.If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction.

8/10 – Bra

Gillian

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Apartment was spotless and a decent size. The bathroom fan was very loud and didn't turn off at all, so i found it hard to get to sleep. No air conditioning and as it was at the very top of the building, up 6 flights of stairs!!!, it was absolutely boiling.
Bodde her 3 netter i mai 2023

6/10 – Grei

Mie

Reiste med en gruppe
Likte: Renhold
Likte ikke: Romkomfort
Bodde her 3 netter i april 2023

4/10 – Dårlig

Sabine

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
It is a very tiny apartment, I guess not more than 16 m2. Very small kitchenette so cooking or even use the cooker is a challenge. We were out al day so not a big issue but I would not go back and rather book a place with a little more room. Location however is perfect!
Bodde her 3 netter i februar 2023
Svar fra Travin den 15. mars 2023
Hi Sabine,We value your feedback and will use this to help ensure an excellent service for all our guests. Have a great day! Team Flying Butler.

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold
Likte ikke: Romkomfort
Ikke tale om en dobbeltseng
Sengens størrelse er meget misvisende! Der er tale om en seng, der er maks. 140 cm bred, så det skal man lige være indstillet på. Der blev brugt lidt meget parfume i diverse rengøringsmidler, men ellers levede stedet op til vores behov.
Bodde her 3 netter i januar 2023
Svar fra Trav den 27. jan. 2023
Thank you for taking the time to write us a review as your valuable feedback helps us to improve our services to suit all our guests.

2/10 – Forferdelig

Amir

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I rented the property for my father during his cancer treatment in a nearby hospital. I called the week before and was ensured that the apartment would be clean, accessible and secure. Upon check in there were a number of issues: 1) The apartment was in the basement. There was no banister on the staircase from the ground floor to the basement. This is unsafe and accessibility was poor 2) The inside door lock (as described in the check in video) did not work. The slider lock button was redundant. 3) There were damp patches on the ceiling throughout the apartment and the apartment was smelly due to damp 4) The air conditioning did not work. The control panel showed an error code 5) There was unrestricted access to the outside basement court yard from the street level 6) There were no locks on the windows in the apartment. The window handles are flimsy. The place is not secure Having raised these issues on day 1 via email (office was closed) the email agent repeatedly noted that there is no air conditioning (despite there being a unit and control panel) and asked for photos of the other issues. She was most unhelpful The following day, I called the office. The call handler was polite and arranged for a bicycle lock to be fitted at the street level to deter people from accessing the outside basement courtyard. He told me that the landlord would have to be consulted regarding the fitting of locks to the windows. The door lock remained unaddressed.
Bodde her 4 netter i oktober 2022

10/10 – Utmerket

Ester

Reiste med en gruppe
Likte: Renhold og romkomfort
Frábært staðsetning og allt til fyrirmyndar
Frábær staðsetning, mjög snyrtilegt og hreint. Eina sem við vorum í vandræðum með var að koma t.d. hárþurrkunni/sléttujárni í samband og ná að horfa í spegil á sama tíma (framlengingasnúra hefði hjálpað), í það minnsta á þessari íbúð. Vantaði fleiri innstungur nær baðherberginu. Mundum velja aftur að gista þarna.;)
Bodde her 3 netter i september 2022

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold og romkomfort
Property was lovely and clean. Followed the check-in instructions and called them for the details, which was easy. The location was super convenient for the Tube but it was quite noisy with cars/lorries passing all night which was loud and disruptive. The curtains also didn't shut fully and let in quite a lot of light. More towels and toilet paper would have been useful as were staying for 6 nights and we were given 2 rolls of toilet paper for 2 people, and 1 bath and 1 hand towel each. A kitchen towel would also have been useful to dry up cups etc. The bed was extremely comfy and the kitchen was really well equipped with everything we needed (except a towel!). The air con seemed to be broken and couldn't make it work but temperate was ambient enough. Shower was great too, and the smart TV was handy, although the wifi was quite slow and unreliable. A really lovely apartment though, and would definitely stay again!
Bodde her 6 netter i juni 2022
Svar fra Flying Butler Team den 9. aug. 2022
Thank you for taking the time to provide feedback regarding your stay. Pleased to see you found the property lovely and clean. I am sorry to hear about the issues picked up during your stay. We have a team of support staff who are always ready to help and would have arranged for the issues to be resolved as swiftly as possible. I have raised these points with the appropriate team so they can be addressed. We hope you return to stay with us at any of our 400+ units in London and Southeast.

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold og romkomfort
Disappointing stay
Our flat was located in the basement, there was no ventilation in the room as we were unable to open the windows since it faced the smoke pipe and allowed spiders to crawl into the room. The duvet and bedsheets were not clean-there were hairs found and the duvet had yellow staining. The air-conditioning was not working.
Bodde her 9 netter i april 2022

8/10 – Bra

Masako

Reiste med familie
Likte: Fasiliteter
広いお部屋で窓が大きいので半地下でも明るく過ごせます 洗濯機もあり、キッチン回りの備品も充実していて飲食面では落ち着く時間が過ごせます 窓からの景観のパティオの清掃が少し気になりました
Bodde her 7 netter i januar 2022

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og romkomfort
Highly recommended!
Fantastic apartment in a great location. Really well maintained, clean and very comfortable with everything you could need. Was given the wrong code for the key collection which could have been an issue, but I luckily ran into staff onsite (whilst on hold with Customer Services) who were amazing and sorted it out immediately. Highly recommended.
Bodde her 2 netter i november 2021

10/10 – Utmerket

Paul

Likte: Renhold og romkomfort
Very comfortable and good location
Bodde her 3 netter i september 2021

10/10 – Utmerket

Chris

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i juli 2021

8/10 – Bra

Verifisert reisende

Likte: Renhold og romkomfort
Bodde her 17 netter i mars 2020

10/10 – Utmerket

Jamie

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Brilliant
Great place to stay. Perfect location. Will definitely stay again.
Bodde her 2 netter i mars 2020

10/10 – Utmerket

Emilya

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Marylebone gem
Overall I was very happy with the studio apartment - very clean, nice amenities and loved having my own washer/dryer, customer service very responsive when I couldn’t open the front door with the code, in my favorite area (Marylebone) and steps from Baker St tube, near lots of restaurants & shops. The small studio is fine for 1 person but would be a bit tight for 2. I’d definitely stay there again.
Bodde her 3 netter i februar 2020

8/10 – Bra

JAGDEESH

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location...
Great location even though accomodation was not spacious it offered eveything one needed and was neat, clean and nicely done
Bodde her 3 netter i februar 2020

6/10 – Grei

Asher

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2019

6/10 – Grei

Verifisert reisende

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 8 netter i august 2019

10/10 – Utmerket

Serhii

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect vacation
Very suitable place for staying in London. Almost center of the city, very close to all the significant places. It has kitchen (oven, microwave, stove..) plus washer. It was a bit small but very cozy. Recommenced it to everybody who visits London as tourist. Thanks Flying Butler Baker Street Apartments for out perfect vacation.
Bodde her 12 netter i mai 2019

10/10 – Utmerket

Chad

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very clean and safe. Good value.
I was impressed by how new and clean the building and room felt. It seemed like it was renovated yesterday! It was roomy with a washer and a communal dryer in the building. The neighborhood was very nice and I felt perfectly safe. Being about a block from a Tube station, you could get anywhere very quickly. The bed was comfortable and the kitchen would have been great for eating in, if we actually used it! As London apartments go, this was a good value for the the price. There wasn't a lot of touristy stuff to see in the immediate area, but being about a block from a Tube station, you could get anywhere very quickly. My apartment was on the 4th Floor with no elevator, so don't forget anything in your room! If you don't mind the exercise, it was a great deal. A/C is seasonal, but I think that is regulated by the city. With the windows open at night, a cool breeze kept the apartment comfortable, and the outside noise was minimal for central London.
Bodde her 5 netter i mai 2019

10/10 – Utmerket

Stéphane

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bon séjour à Londres
Pour un week end prolongé, le logement est bien situé et facile d'accès, propre. Pas d'accueil, tout est organisé pour qu'on se débrouille seul (récupération clé, accès logement, internet etc) mais ca peut être génant pour des petits services (produits de toilettes, infos en général). Néanmoins rapport qualité/prix top
Bodde her 3 netter i mai 2019

10/10 – Utmerket

Meher

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 8 netter i mars 2019

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Die Unterkunft ist neuwertig u ist super ausgestattet!Ein Adapter für deutsche bzw. viele europäische Geräte wäre noch super gewesen. In der Nähe von dem Apartment findet man alles...Restaurants,Post,Supermärkte!Man wohnt nur 3 Minuten von einer sehr großen Underground Station!Dort fahren alle drei Minuten Bahnen in diverse Richtungen! In dem Apartment roch es oft stark nach Kanalisation,das war sehr nicht so angenehm, aber als wir dieses angesprochen habe,wurde direkt reagiert.
Bodde her 4 netter i desember 2018