Hoteller nær Lake Express Ferry Terminal

«Fantastic stay!!»

«Not the cleanest hotel. Staff were frustrated when I was checking in due to the elevators being down. I was checked in very quickly. Debit card was swiped for security deposit and then I was handed a key. No explanation to where my room was, what the room number is, or where anything was. Was told pool and elevators were down and no idea when they would be back up. Our room was not the cleanest, bathroom looked freshly used but our beds were made 😊. For $205 a night, I would of at least liked ...

«We went to Grand Haven to spend one day at the beautiful beach and then we wanted a place to spend the night before driving back home the next day. Check in was at 3:00pm, which we were fine with, but because we were there on one of the very, very HOT days we went there at 1:00 to see if they would hold our luggage so our toiletries (ie soap, lotions, my make up, aerosol hair products) didn’t melt or explode. They were not accommodating at all. By the time we were done at the beach my things ...

«Cleaning of the room was not proper. Dust, stains on the toilet and dirty carpet. Not good enough.»

«Charming place to stay. Comfortable beds! Great water pressure! Superb location to the waterfront, musical fountain and shopping!! Enjoyed our 1 night stay!»

«The staff was friendly and accommodating. Wonderful place to stay. Very clean!»

«Everything was absolutely wonderful! The home is beautiful and I loved the room very clean and inviting. I loved that it was so quiet even though the house was full of other guests. The breakfast was amazing loved it! I will definitely go back again and would recommend this place to anyone.»

«We stayed here one night. The room was clean and comfortable. It was a great value for what it offered. We would stay again.»

«I had to wait to check in as staff were not at desk. When she arrived, she was helpful enough. The hallways were dark and a bit dingy. In the room, the shower gel was out and the carpet near the temperature control was wet. When I entered the room, there was a chemical smell. I was very surprised by the condition of the property since I expect Country Inn and Suites to be of higher quality - and the price was not cheap. Breakfast was OK. I would never recommend this place.»

«The gentleman at the front desk was very helpful and kind. The room was worn and tired. While it was “clean,” it was overly perfumed—I think to cover up more unpleasant smells. The bathroom smelled of urine. The air conditioner did not cool the room. The breakfast was lacking compared to other hotels in the chain. I’ve never had a breakfast at a hotel where they dictated things like only taking one yogurt. When I reserved the room, the price indicated the hotel would be a typical chain ...