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Anmeldelser av Coco de Heaven

2.5 out of 5
Coco de Heaven
Jl. Bypass Ngurah Rai no. 17X, Kedonganan, Bali

Anmeldelser

6,6
Rangering på 10 − Utmerket. 16 av totalt 101 anmeldelser." "
Rangering på 8 − Bra. 31 av totalt 101 anmeldelser." "
Rangering på 6 − Grei. 28 av totalt 101 anmeldelser." "
Rangering på 4 − Dårlig. 16 av totalt 101 anmeldelser." "
Rangering på 2 − Forferdelig. 10 av totalt 101 anmeldelser." "

6,8/10

Renhold

7,6/10

Personale og service

8,0/10

Fasiliteter

6,4/10

Overnattingsstedets bygg og tilstand

10/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Dirty room and outdated!!
This is a really cheap guesthouse and I do understand that you can't expect much for the value, but seriously. I booked here because I saw review somewhere that it was ok to stay. To be honestly, the most important thing to me is it has to be clean. When we went inside to our room, it's dirty everywhere. They never clean the fridge, not under the bed and then the bathroom. So outdated. It was barely we want to take a shower or go to the toilet. I didn't trust the bedsheet either so I had my own towel before laying on the bed. Poor breakfast, no choice and the same. Service is not so much better, we ask for rent motorbike. They told us to sit down and wait. After 15 min we told the guy that we will go out and eat and then be back, everything should be ready at that time. When we came back after 1 hour, he told us that it was not possible anyway to rent for today. What a waste of time. I am happy we only book for 2 nights because we would not stay there one minute longer and will never come back here either. Location wise, not so much to do if you do not have a motorbike or car.
Bodde her 2 netter i oktober 2018
Svar fra sha den 3. nov. 2018
thank you for your feedback

10/10 – Utmerket

Luis Alberto

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excelente Hotel
Soy Colombiano, recomiendo este hotel 100% no se van arrepentir.
Bodde her 2 netter i januar 2023
Svar fra sha den 10. feb. 2023
thank you for your feedback

10/10 – Utmerket

Gustaf og Indonesia

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Near to the airport. Easy transportation. Clean room.
Bodde her 1 natt i mars 2020
Svar fra sha den 30. mars 2020
thank you for your feedback

10/10 – Utmerket

FriscaS og Jakarta

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Coco is located at main road. Easy to find the hotel Friendly staff. Breakfast is good , worth for stay.
Bodde her 1 natt i juni 2019
Svar fra sha den 28. juni 2019
Thank you for your positive feedback looking forward for your future stay

8/10 – Bra

Sohail og Melbourne

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good over all compired with 2 star hotel, reasnobl services and aminities with the cost of hotel. Thanks
Bodde her 7 netter i mai 2019
Svar fra sha den 31. mai 2019
Thank you for your feedback

6/10 – Grei

Angel

Likte: Personale og service
リーズナブルなホテル　朝食はバリスタイルでシンプルだが美味しかった。ただ部屋の入口のドアの建付けが悪く開けづらかった。
Bodde her 1 natt i april 2019
Svar fra sha den 8. mai 2019
thank you for your feedback

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
I chose Coco De Heaven on Jan 17 & 18, There is CCTV & Parking available inside the fence. On 18 Jan after 10 am, I came back to hotel after breakfast, I left my phone on my moped's pocket for less than 30 seconds. I came back to pick it up in less than a minute. My cell phone was stolen. I requested front desk for CCTV coverage and I was told CCTV is not working. I went through my room and requested room service, I never received room service. Staff regularly relocate the bikes and mopeds to make more parking space. There was no public present in the parking lot when I came. Ninja 250 belonging to staff who was going home was parked beside my moped. Person who took my cell phone removed the SIM Card & as result I could not locate. Police mentioned since there was no CCTV working, which is rare for a good hotel, It would be hard to locate the phone. I requested to talk to manager, but supervisor states he is on vacation. There was no responsibility and no search conducted. I offered a large reward to staff if they can provide my cell phone. I believe the individual who has my cell phone knew who I was and works within the premise. As a traveller, I would reccommend to be careful at Coco de heaven for your belongings. Especially when staff knows there is no CCTV and accountability. I was very disappointed by lack of customer service. I did check out of worst nightmare. Management does not want to follow up. I have been contacting for more than a week :(
Bodde her 1 natt i januar 2019
Svar fra sha den 6. feb. 2019
thank you for your feedback

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I chose Coco De Heaven on Jan 17 & 18, because rooms & swimming pool are clean. There is CCTV & Parking available inside the fence. On 18 Jan after 10 am, I came back to hotel after breakfast, I left my phone on my moped's pocket for less than 30 seconds. I came back to pick it up in less than a minute. My cell phone was stolen. I requested front desk for CCTV coverage and I was told CCTV is not working. I went through my room and requested room service, I never received room service. Staff regularly relocate the bikes and mopeds to make more parking space. There was no public present in the parking lot when I came. Ninja 250 belonging to staff who was going home was parked beside my moped. Person who took my cell phone removed the SIM Card & as result I could not locate. Police mentioned since there was no CCTV working, which is rare for a good hotel, It would be hard to locate the phone. I requested to talk to manager, but supervisor states he is on vacation. There was no responsibility and no search conducted. I offered a large reward to staff if they can provide my cell phone. I believe the individual who has my cell phone knew who I was and works within the premise. As a traveller, I would reccommend to be careful at Coco de heaven for your belongings. Especially when staff knows there is no CCTV. ALIT & Wayan from Coco de heaven were involved in this incident. Kindly proceed with caution.
Bodde her 1 natt i januar 2019
Svar fra sha den 6. feb. 2019
thank you for your feedback

6/10 – Grei

Romeo Jr

Likte ikke: Renhold
Satisfied a little bit
I stayed there for 3 nights. When I arrived, it was quicked check-in, the guy at the reception was nice and accommodating. The housekeeping are not friendly and approachable. But the lady who took the guy at the reception was very nice. She taught me to download GoJek apps so that I can book car, and when the driver sent me messages in their language, the lady help me to reply. The location was far from everything like the malls, food chains, etc. They have free breakfast but only 1 menu everyday and they don't have free coffee and milk at the room, they only provide sugar and tea and they don't have free shampoo and soap inside the bathroom. They have nice swimming pool. The only thing I don't like much was the guests are smoking at the lobby and the smoke gives me cough.
Bodde her 3 netter i januar 2019
Svar fra sha den 6. feb. 2019
thank you for your feedback

8/10 – Bra

Litty og Chiba Jp

Likte: Renhold og personale og service
Near airport. I stay till my fright and didn’t stay till morning. Here is like a business hotel. There are Bed and fridge and warm shower. I can break and packing there. Good for it. Many Local people stay here.
Bodde her 1 natt i desember 2018
Svar fra sha den 9. jan. 2019
Thank you for your feedback

2/10 – Forferdelig

John

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Animal poo on floor. Animals i n room. A/c did not work No hot water
Bodde her 1 natt i desember 2018
Svar fra sha den 2. jan. 2019
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6/10 – Grei

Juhani

Pikkurahalla
Edullinen hotelli vilkkaan kadun varressa. Sopii hyvin lentoja odottaville. Asiakkaat pääasiassa aasialaisia.
Bodde her 4 netter i oktober 2018
Svar fra sha den 3. nov. 2018
thank you for your feedback

4/10 – Dårlig

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold og romkomfort
Cheap Hotel close to airport
You get what you pay for...although staff were helpful. We were only here a few hours waiting for flight home. Budget room, no soap, no toilet paper, stained towels, poor AC, no window, tiny room, no cable TV (indonesian only), noisy street and no restaurants nearby. The pool was nice and clean and is close to the airport.
Bodde her 1 natt i oktober 2018
Svar fra sha den 12. okt. 2018
Thank you for your feedback

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mengecewakan dan menjebak
AC bocor rusak, remote Tv tidak ada, sudah ketinggalan jaman, dan menjebak dalam hal dilarang merokok. Sarapan pagi juga tidak diberikan padahal sudah bayar.
Bodde her 3 netter i september 2018
Svar fra sha den 8. okt. 2018
Thank ypu for your feedback Sorry for your inconvenience

2/10 – Forferdelig

jagjeet og perth

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not happy at all with the hotel
It totally different then what I expected from rating and reviews about it. Did not provide a vegetarian option for breakfast had to buy outside all the time. Service was disappointing. Room was terrible specially bathroom. Shower head was broken, shower curtain was disgusting.
Bodde her 6 netter i september 2018
Svar fra sha den 24. sep. 2018
Thank you for your feedback We will improve the minor side in our development project

6/10 – Grei

Jorge

Likte: Personale og service
Likte ikke: Renhold og romkomfort
Bodde her 1 natt i august 2018
Svar fra sha den 28. aug. 2018
Thank you for your feedback

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Shower broken and cold Room tiny Staff disorganised
Bodde her 1 natt i august 2018
Svar fra sha den 5. aug. 2018
Thank you for your feedback The shower has been fix after you have a trouble with it Our staff had done a lot to manage your vacation to be wonderful, however there are a lot of guest that must be managed at the same time, so there is no priority for us

2/10 – Forferdelig

Samuel og australia

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Terrible
If I can say something is please remove this hotel from the site... we found fleets on the bed the shower is disgusting, we asking to change for another room and the hotel transfer us for the room available and this room was used and not cleaned after this. Terrible experience!!!
Bodde her 1 natt i juli 2018
Svar fra sha den 23. juli 2018
Thank you for your feedback we will improve the minor of our hotel

2/10 – Forferdelig

Julie

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
AVOID
I don’t know wich kind of person gonn’a looking for a room like that but that was so dirty. Clearly disgusting and I’m choked to see people offer this kind of service. Please change it ! We were supposed to stay two nights, one was enough.
Bodde her 1 natt i april 2018
Svar fra sha den 14. apr. 2018
We were sorry for your bad experience we will improve the negative side in the future Thank you for your feedback

6/10 – Grei

Mohd Fathuddin

Just a 'meh' hotel
Nothing good or exactly bad. I think it might be off season, that I saw more employees rather than other hotel guests. Breakfast is just the standard IndoMee instant noodles fried with some vegetables and eggs. The hot water that they asked you to make your own coffee/tea was actually cold. Room was a bit stuffy, pillows doesn't match. Can't get wifi signal from room although I see the router was next to our door. Overall, not exactly a good hotel for couples going to Bali.
Svar fra sha den 14. apr. 2018
We were sorry for your bad experience we will improve the negative side in the future Thank you for your feedback

6/10 – Grei

Dawid

Likte: Personale og service og romkomfort
Likte ikke: Renhold
Basic Budget Hotel Near DPS International Airport
We chose this hotel for our first night because it was near the airport and we arrived in the middle of the night. The following day we moved to a nice hotel in Sanur. Since it is a budget hotel, don't expect much from it. One thing that we especially didn't like was a smelly and dirty washroom with NEITHER soap NOR toilet paper. These should be essential to keep some level of hygiene in a place with high rotation of people! There was a kettle in our room but next to the tap there was a sign that water is non-drinkable even after boiling. The positives were: very friendly staff, small but yet free breakfast, swimming pool, fast Internet access. This place isn't definitely a destination for a memorable vacation on Bali, but if you just plan to spend the first or last night there to catch a plane, it should be good enough.
Bodde her 1 natt i februar 2018
Svar fra sha den 14. apr. 2018
We were sorry for your bad experience we will improve the negative side in the future Thank you for your feedback

4/10 – Dårlig

sergio81 og toulouse

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
hotel bruyant et sale
j'ai réservé pour 15 jours cet hotel semblant bien situé: quelle erreur !! situé contre le bypass reliant le nord au sud (équivalent du périf parisien aux heures de pointe) chambre sale avec rideau de douche sale , robinetterie sale, wc avec urine et poils, rideau de chambre sale et déchiré, pas de draps de dessus et contact direct avec dessus de lit très douteux. bruit incessant, impossible de sortir de l'hotel à mois de longer la vois rapide jusqu'au prochain feu. le petit déjeuner continental : une boite de café soluble, de l'eau chaude et un bol de riz !!! les 2 seuls bains de soleil près de la piscine sont couverts de moisissures !!! nous avons changé d'hotel le surlendemain sans obtenir le moindre remboursement. seul point positif, la gentillesse du personnel ( le patron, je ne l'ai pas vu). le trajet de 3 km pour se rendre à l'aéroport peut prendre une heure vu la circulation, il vaut mieux aller sur legian ( ce que nous avons fait) qui est plus près en temps de l'aéroport A EVITER ABSOLUMENT !!!
Bodde her 13 netter i januar 2018
Svar fra sha den 14. apr. 2018
We were sorry for your bad experience we will improve the negative side in the future Thank you for your feedback

10/10 – Utmerket

KONSTANTINOS

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very helpful staff
A very good hotel near the airport in jimbaran nusa dua. Room was clean and comfortable.
Bodde her 4 netter i november 2017

4/10 – Dårlig

Richard

Likte ikke: Renhold, personale og service og romkomfort
Male Sure You Get The Room Front Of Pools....
i do the check in on 4 pm, but my room still not available, the towel is ready on 10 pm....really?? YES.....first i've got room were a little dirty and damp with a bad smell, when i'm going out for dinner i do the change room with the front desk.
Bodde her 1 natt i november 2017

6/10 – Grei

Lasse

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Meget trafik støj tæt på lufthavnen
Bodde her 1 natt i oktober 2017

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service
poor service
checked in went to shower, no towels. went to ask about towels. have none now. I need to shower anyway so I go begin.. no hot water.. soap runs out.. I get annoyed, try to call, phone broken, really frustrated
Bodde her 1 natt i august 2017

8/10 – Bra

Michelle og Gympie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Hotel, Super Staff!!!
We stayed at Cute Coco as a couple for 11 days, overal impression was great ambiance, clean room, but most of all, the staff is just wonderful! The surrounding is not impressive no but if you just need a nice and comfortable hotel to do your trips then this is just great. Thanks a bunch to all the staff at Coco for making our stay the best!! xxx
Bodde her 11 netter i juli 2017

8/10 – Bra

akb

Likte: Personale og service
Likte ikke: Romkomfort
Nice budget hotel.Popular with locals n backpacker
Very small rooms with no window. Close to airport and Jimbaran beach at a 15 minute walk. A nice clean pool. Breakfast is for namesake. They have a samll pantry. Good hotel if you dont want to spend much and live in a decent place away from hustle bustle of the city. Staff is friendly and they'll help you with cheap transport and your travel plans.
Bodde her 3 netter i juni 2017

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold og romkomfort
スタッフの対応は良いけど部屋がちょっと、汚くアクセスもあまり良くないです。 隣にコンビニがあったのは便利でした。
Bodde her 1 natt i juni 2017

10/10 – Utmerket

Verifisert reisende

Likte: Personale og service
Very nice budget hotel. Clean pool. Friendly staff
Overall happy.i enjoyed my stay. Not crowded and away from hustle bustle of Kuta. Location is 10/10.
Bodde her 3 netter i juni 2017

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
予約入れる前にちょっと考えた方がいい
今回デンパサール空港から近いという理由でこちらのホテルに滞在しました。 滞在初日ホテルへ到着しバスルームへ向かうとゴミ箱の中にゴミが半分程入っていました。 水回りは、シャワーの出が悪くチョロチョロとしかでません。追い討ちをかけるかのようにシャワーの水を出していると排水溝から糸ミミズがうじゃうじゃ出てきます。 床も他人様の髪の毛が落ちていて清潔感に欠けています。 自前でルームシューズを持ってきていたのでよかったですが。 人にあまりすすめたくありません。

10/10 – Utmerket

Joyraj

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Abrie og China

Likte: Personale og service og romkomfort
Good for the price
The hotel is very close to the airport and Jimbaran beach, a great way to start your Bali experience. Staff is very friendly and hotel has a well maintained outdoor pool. There was some disrepair in the room, such as a faulty toilet seat but overall a good deal for what you pay.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Great for transit in Bali
We arrived late evening, left early morning. Parcel that we had arranged to be sent to this hotel from overseas was awaiting us on arrival as arranged. Friendly helpful staff. Issue with flushing toilet was fixed promptly. We have used this hotel as a transit stopover for other family members previously. It is very good value as a budget hotel. Magnificent nasi goreng breakfast, one of the best, and freshest I have had. Pool looked amazing, unfortunately due to our schedule, we didn't have time to use it.

6/10 – Grei

Hareen og UK

Likte: Personale og service og overnattingsstedets bygg og tilstand
10min from the airport, great for 1 night
We just stayed 1 night, and the hotel was perfect for us. They even have a small beautiful pool which we couldn't use. The only negative point was the smell of humidity in the room/bed. That's why we wouldn't stay there more than 1-2 nights.

10/10 – Utmerket

lidia og rotterdam

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Big, clean and modern room! Great staff!
The room is clean, with a great matras, a proper shower and fridge+waterboiler. Really everything you need for a short stay, perfect logistic location (close to airport, and the other cities are easy to reach.
Svar fra Manegement den 25. mai 2016
Dear Madam Thank you so much for sharing your stay experience. We are glad to heard our guest sound. We will try to keep our positive point and solve our negative point. We are happy to welcome you back.

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

2/10 – Forferdelig

feather og South Carolina

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
air con doesn't work, bath room title cut my feet
Got to coco de heaven first night hot. No internet in room, air con doesn't work. Showers has cracked titles cut my feet while showering, they moved me to another room that had rat. Yes rat. They catch it and killed it. I email orbit customers service department but no return email. Terrible nightmare. I want my money back.

10/10 – Utmerket

CHANGHO og 고양시

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
수영장 딸린 깨끗한 숙소
매우 좋았습니다. 수영장도 있어서 좋음. 다만 숙소바로앞 테이블 옆에 지저분하고 오래된 휴지통과 댬배재털이는 없앴으면 더 좋았을것입니다.

2/10 – Forferdelig

Margarida og London

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Horrible experience
Horrible! Booked a double bed with pool view and a fridge in room only to find out on arrival "we don't have that,you can have either pool view or fridge in room". Moved to a room with no windows. Staff were far from helpful. The room had fungus all over the bathroom walls and there was a humid smell in the room. To top up things, there was no internet cover,no food available ,unless you request from the local take away place,and so close to the main road in was extremely noisy and smelly at times.

10/10 – Utmerket

Rahmawati og Jakarta, Indonesia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Cute Coco in between Jimbaran to Ngurah Rai
Our stay in Coco very nice even room was small but very relaxing and clean with minimalism style of furniture designed it very sweet, completed with coffee tea maker, clean bathroom and toilet, friendly professional staffs, good breakfast with 3 variants menu and worth for prices per nite, very happy stay there and will recommended to friends espc. who only need to transit

8/10 – Bra

Raihan og Kediri, Jatim

Likte: Personale og service
Likte ikke: Romkomfort
Hotel Oke
Kamar tidak terlalu luas tapi cukup bersih dan rapi. Penerangan/setting lampu di dalam kamar kurang bagus, krn sinar lampu redup berwarna kuning, saya harus membuka pintu kamar untuk mendapatkan pencahayaan maksimal dari sinar matahari. Tidak tersedia kulkas di kamar lantai bawah, tetapi keunggulannya bisa langsung nyebur berenang di kolam depan kamar. Staf sangat ramah dan responsif. Gampang cari makanan di sekitar hotel, dekat dengan minimarket, cukup jalan kaki ke depan. Saya puas menginap di sini.

8/10 – Bra

Yingmeng og 中国

Likte: Renhold, personale og service og romkomfort
很不错
酒店物美价廉，虽然地点偏了一点，但是完全对得起价格，反正在巴厘岛也要包车游玩，所以这一点影响不大。酒店工作人员非常友好，帮我预定船票，耐心给我解释，非常好！整体来说，非常超值！

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Airport stat
Suitable for a quick overnight stay near the airport.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good place for a stop over
As my partner and I were arriving in Bali at 1am, we wanted a hotel we could get to quickly to just stay the night and move on the next morning. Coco de Heaven is only a 5 min drive from the airport and so was perfect. It was very clean (especially the pool) and the staff extremely friendly. The air con in the room was adequate enough and you also get a fridge, which was perfect for keeping our water cool. We had such a pleasant first night that we booked a second as well.

4/10 – Dårlig

Idris og Canada

Likte: Renhold
Likte ikke: Personale og service
Rude stuff
The stuff were very rude and inconsiderate. Plus their WIFI isn't working at all.

8/10 – Bra

Mohammed Adam og Glasgow, United Kingdom

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very good
It's a really nice place to stay, good location, friendly staff and a nice swimming pool.

6/10 – Grei

Jaakko

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Cheap and good place, location not good
We stayd for two nights. Clean and good hotel but far away from everything. If you are ready to pay taxi everytime you wanna go somewhere or you have your own motorbike/car this could be nice option for you.

8/10 – Bra

Gabrielle

Likte: Personale og service og overnattingsstedets bygg og tilstand