«We booked three non-smoking rooms, but all rooms had a strong and persistent smell of cigarette smoke, which caused physical discomfort and allergic reactions for one of the guests.
In addition, the rooms were generally dirty and poorly maintained, which made the stay feel unhygienic and uncomfortable.
We immediately contacted the hotel and asked for an alternative non-smoking room. The only option offered was a paid upgrade, which we declined, as the issue was not caused by us. We were also ...
«We booked three non-smoking rooms, but all rooms had a strong and persistent smell of cigarette smoke, which caused physical discomfort and allergic reactions for one of the guests.
In addition, the rooms were generally dirty and poorly maintained, which made the stay feel unhygienic and uncomfortable.
We immediately contacted the hotel and asked for an alternative non-smoking room. The only option offered was a paid upgrade, which we declined, as the issue was not caused by us. We were also ...
Jacob