2/10 – Forferdelig
Tara
Reiste med partner
4. jan. 2026
Likte ikke: Personale og service
This reservation was booked in error at 5:25 p.m. while we were travelling. We intended to book in Twin Falls (20 minutes away), not Idaho Falls—over 2.5 hours away. It was dark, we were on the road, and the mistake was realized within 20 minutes.
We immediately contacted both the hotel and Expedia to cancel. Despite the room never being occupied and the hotel incurring no loss, a refund was refused. A reasonable cancellation fee would have been understandable. Charging the full amount for an honest, promptly corrected error feels unnecessary and unethical.
At a minimum, we expect a company of this size to show fairness, discretion, and good faith when a mistake is identified quickly and causes no harm. We ultimately booked and stayed with the same hotel chain in Twin Falls.
Tara
Bodde her 1 natt i desember 2025
