2/10 – Forferdelig
Alexus og Houston
Reiste med familie og små barn
27. des. 2025
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I checked in on Dec 20 after a last-minute cancellation elsewhere. As a former travel consultant, I’m familiar with Marriott standards; unfortunately, this stay failed on nearly every level.
Facility Issues:
• Lobby/Check-in: The lobby A/C was broken, filled with loud fans. My card was flagged for fraud—a "known issue" the hotel hasn't fixed.
• Amenities: Room Wi-Fi (including paid) was non-existent. We had to use the unreliable public network which timed out every 6 hours. The breakfast juice machine was broken, and no hot water was available for tea.
• Room Defects: The TV and room phone were both inoperable. The heavy door wouldn’t shut without being slammed, posing a major safety concern.
• Ventilation: Poor bathroom venting caused extreme steam buildup, soaking every surface, ruining my medications, and dampening the towels and toilet paper.
Cleanliness & Maintenance:
• Pest Control: On Christmas morning, I found a roach on my headboard.
• Water Issues: After moving rooms due to the roach, we had no running water from 10:00 AM to 4:30 PM due to unannounced maintenance.
Service:
While the staff was generally polite, the management of the facility is unacceptable. When attempting to check out a day early, we were told they "couldn't" check us out.
I expected basic functionality and safety, neither of which were met. We will not be returning.
Alexus
Bodde her 7 netter i desember 2025