Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have not had a good experience with Sea Turtle Getaways. Only hours before we arrived, we got a call. The woman on the phone told us that we can not move into the booked apartment because the air conditioning does not work. We only had the choice between two other apartments. We opted for the one that was looking on the pictures better and called again. Suddenly the lady wanted $1000 more although she had said before that her company would cover the extra costs. After long discussion she gave us the apartment. When we arrived at the apartment hit us the blow. The door of the apartment was covered with spider nets and totally filthy. Also in the apartment it was not clean, neither the sheets nor the towels. Everywhere was thick with dust and from the previous tenant still the remains of toothpaste in sink. The water in the shower ran very little. It was very late and due to the Labor Day weekend everything was booked, so we slept in the house. The next morning I called the lady and told her that we do not want to stay in the apartment, because it does not meet our standard and we have only one vacation a year and want to enjoy this and not spend with cleaning. The tenants before us have also already noted in the guest book that this apartment is very dirty, so this is not just our opinion She again discussed with us and charged us more than $300 for the night and wanted to have from us even a cleaning fee. All in all, we have not received our refund yet, even though the lady claims to have transferred it. We are very unhappy with this company, not only because she ruined our vacation, but because we now have to pay much more because of the sorth time we have to rental of another apartment. I can not recommend this to anyone. Vacation is the most important part of the year and should not start like this.
