Rom – standard, 2 enkeltsenger | Skrivebord, blendingsgardiner, strykejern/-brett og wi-fi (inkludert)
Sjekk tilgjengelighet

Anmeldelser av Mercure Hatfield Oak

3 out of 5
Mercure Hatfield Oak
Roehyde Way, Hatfield, England

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 100 av totalt 434 anmeldelser." "
Rangering på 8 − Bra. 179 av totalt 434 anmeldelser." "
Rangering på 6 − Grei. 87 av totalt 434 anmeldelser." "
Rangering på 4 − Dårlig. 42 av totalt 434 anmeldelser." "
Rangering på 2 − Forferdelig. 26 av totalt 434 anmeldelser." "

7,8/10

Renhold

7,8/10

Personale og service

7,2/10

Fasiliteter

7,2/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Grete og Norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Vi var fornøyd med vårt opphold. I nærheten av University of Hertfordshire som var veldig bra. God frokost
Svar fra Katherune den 23. jan. 2016
Thank you for your kind comments Regards Katherine

6/10 – Grei

Verifisert reisende

8/10 – Bra

Andreas og Sandefjord

Likte: Renhold, personale og service og romkomfort
God service
God service fra personalet, frokosten var bra med lokal mat. Manglet litt på frokosten for barn. Rent og fint rom, gode senger, en løs flis på gulvet. Om du ønsker å gå fra Hatfield jernbanestasjon er det ca 40 minuter.

10/10 – Utmerket

Wemae og Topp

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Topp beliggenhet
Jeg hadde 4 herlige dager på Mercure Hatfield Oak. Topp beliggenhet i forhold til Hertfordshire til universitet. Enkelt å ta seg dit med taxi til en rimelig pris. Hyggelig og hjelpsom betjening som tok seg av det meste. Det er et koselig og trivelig hotell med gode senger og topp service. Frokosten var herlig og det samme kan man si om lunsj og middagen. Ti minutter med taxi til Welwyn Garden city. En sjarmerende lite by med gode shopping muligheter. Gode kommunikasjonsmuligheter til London King Cross. Kommer snart tilbake.

10/10 – Utmerket

Hilda og lunner

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotell mercure Oak hotel, hatfield, england
Til å være et 3stjerners hotell er vi veldig fornøyde med standarden og personalets service var ypperlig. Anbefales!

4/10 – Dårlig

Verifisert reisende

Likte: Romkomfort
Likte ikke: Personale og service
Hvis du liker å dusje, ikke reis hit
Hatfield Oak Hotel har en fin beliggenhet, i gangavstand til College Lane campus, og 10 min gange til Galleria. Men det ligger rett ved motorveien, så er endel trafikkstøy. Du deler vanntank med naborommet, så det å få en dusj med varmtvann, eller vann i det hele tatt, er ikke alltid en selvfølge. Frokosten er stakkarslig og ikke verdt pengene, gå heller bort til Costa Coffee og spis frokost der, det ligger på Galleria. Men Hatfield Oak Hotel skal ha en ting, de har veldig behagelige senger, så hvis du ikke har noen problemer med trafikkstøy har du mulighet til å sove godt her.

8/10 – Bra

James

Forretningsreisende
Likte: Romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Tired, Dated and not not spotless
The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.
Bodde her 1 natt i desember 2022

6/10 – Grei

Gerry

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand
Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok

4/10 – Dårlig

Graham

Likte: Personale og service
Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.

8/10 – Bra

Mark

Bodde her 1 natt i november 2022

4/10 – Dårlig

Janet

Forretningsreisende
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i oktober 2022

10/10 – Utmerket

Adam

Bodde her 1 natt i november 2022

4/10 – Dårlig

Peter

Forretningsreisende
Likte ikke: Renhold
Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time
Bodde her 1 natt i november 2022

4/10 – Dårlig

Andrew

Bodde her 1 natt i oktober 2022

4/10 – Dårlig

RICHARD

Bodde her 1 natt i oktober 2022

10/10 – Utmerket

William

Bodde her 1 natt i oktober 2022

6/10 – Grei

Steven T

Likte: Renhold og personale og service
Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
Bodde her 4 netter i oktober 2022

4/10 – Dårlig

Jason

Likte ikke: Renhold og personale og service
Confusion at checkout, otherwise good.
Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.
Bodde her 1 natt i oktober 2022

6/10 – Grei

Crystal

Bodde her 2 netter i oktober 2022

8/10 – Bra

OPM

Bodde her 1 natt i september 2022

2/10 – Forferdelig

S

Bodde her 1 natt i september 2022

2/10 – Forferdelig

Peter

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Never Again
Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.
Bodde her 1 natt i august 2022

4/10 – Dårlig

Chi Man Anders

Bodde her 5 netter i august 2022
Svar fra Duty Manager den 29. aug. 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Location was good.
Bodde her 1 natt i august 2022
Svar fra Duty Manager den 29. aug. 2022
hank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hatfield.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Mercure Hatfield in the near future.

8/10 – Bra

D A

Bodde her 1 natt i august 2022
Svar fra Duty Manager den 29. aug. 2022
hank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hatfield.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Savoy in the near future.

8/10 – Bra

Eric

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2022
Svar fra Duty Manager den 29. aug. 2022
hank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hatfield.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Mercure Hatfield in the near future.

6/10 – Grei

Sara

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.
Bodde her 1 natt i juli 2022
Svar fra Duty Manager den 29. aug. 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

4/10 – Dårlig

Joyce

Bodde her 1 natt i juli 2022
Svar fra Duty Manager den 29. aug. 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 – Utmerket

frederic

Bodde her 1 natt i juli 2022
Svar fra Duty Manager den 29. aug. 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 – Grei

Victoria

Forretningsreisende
Served a purpose but noisy and very impersonal
Bodde her 1 natt i juli 2022
Svar fra Duty Manager den 29. aug. 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 – Grei

lee

Bodde her 1 natt i juni 2022
Svar fra Duty Manager den 29. aug. 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 – Bra

Kazuhiko

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juni 2022

10/10 – Utmerket

Nadeem

Bodde her 1 natt i juni 2022

2/10 – Forferdelig

L

Forretningsreisende
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Missing Shower
I booked this room for a colleague attending an important meeting the following day. The reviews were good and images were equallyvas goid so felt like a good choice. I was majorly disappointed and embarrassed to find out that there was no shower in the room as it had been taken away along with the shower screen. Having checked in kate due to travelling my colleague raised the concern butbwas told there was nothing that could be done as there were no spare rooms. A room the following morning was made available for a shower. I find this really disappointing, if id booked a budget hotel id expect a lesser standard. I think the fairest solution to be a full refund from the hotel. I await your response.
Shower
Bodde her 1 natt i juni 2022

10/10 – Utmerket

Aashni

Bodde her 4 netter i juni 2022

8/10 – Bra

Mr H J

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2022

8/10 – Bra

Rachel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2022

10/10 – Utmerket

SHYAMALA

Forretningsreisende
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent for the price!
Bodde her 1 natt i mai 2022

6/10 – Grei

Tim

Bodde her 2 netter i mai 2022

8/10 – Bra

Magda

Bodde her 1 natt i mai 2022

10/10 – Utmerket

Nathan

Bodde her 1 natt i mai 2022

10/10 – Utmerket

Gary

Bodde her 1 natt i mai 2022

8/10 – Bra

Amanda

Bodde her 1 natt i april 2022

2/10 – Forferdelig

Anna

Bodde her 1 natt i april 2022
Svar fra Craig den 17. apr. 2022
Dear Anna Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. At the Mercure Hatfield, our team do take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

8/10 – Bra

Verifisert reisende

Lovely hotel, friendly staff and lovely rooms. However bathroom was slightly dirty on arrival
Bodde her 2 netter i april 2022
Svar fra Craig den 18. apr. 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Utmerket

Rob

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i april 2022
Svar fra Craig den 18. apr. 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

8/10 – Bra

Paul

Bodde her 1 natt i mars 2022

8/10 – Bra

Raja

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i mars 2022
Svar fra Craig den 18. apr. 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

2/10 – Forferdelig

David

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Man behind the desk. Wasn’t very helpful on arrival. We paid £20 for breakfast.. To get cold streaky
Bodde her 1 natt i mars 2022
Svar fra Craig den 18. apr. 2022
Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 – Grei

Timothy

Bodde her 1 natt i mars 2022