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Anmeldelser av Holiday Inn Hamburg - City Nord, an IHG Hotel

4 out of 5
Holiday Inn Hamburg - City Nord, an IHG Hotel
Kapstadtring 2a, Hamburg, DE

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 508 av totalt 1005 anmeldelser." "
Rangering på 8 − Bra. 384 av totalt 1005 anmeldelser." "
Rangering på 6 − Grei. 80 av totalt 1005 anmeldelser." "
Rangering på 4 − Dårlig. 21 av totalt 1005 anmeldelser." "
Rangering på 2 − Forferdelig. 12 av totalt 1005 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,8/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Matthias

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra JW den 13. nov. 2023
Dear Matthias,Thank you for the positive review about your recent stay. We are happy that you had such a good time and felt comfortbale during your stay. We hpe to see you again very soon.Kind regards,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

10/10 – Utmerket

Rune

Bodde her 2 netter i oktober 2023
Svar fra JW den 11. okt. 2023
Dear Rune,Thank you very much for the positive feedback regardig your recent stay. We are happy that you had such a good time with us and felt comfortable the whole time.We hope to see you again soon.Kind reagrds,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

8/10 – Bra

Richard

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel in a good location
Bodde her 1 natt i august 2023
Svar fra Luisa Vogt den 10. aug. 2023
Dear Richard,Thank you very much for your positiv review of your last visit at our hotel.Your positive review is a big motivation for the whole staff working at Holiday Inn Hamburg – City Nord, so we value your feedback.We hope to see you again very soon,Sincerely,Luisa VogtAss. Front Office Managerin

10/10 – Utmerket

Christian

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Et stopp i Hamburg
Flott hotell med god service og frokost. Anbefaler en tur i by parken ved siden av😊
Bodde her 1 natt i juli 2023
Svar fra Roman Hox den 19. juli 2023
Dear Christian,thank you for your positive response.We're happe that you enjoyed your stay and hope to welcome back you soon in Hamburg.Have a good Time and best regards from Hamburg.Roman HoxFront Office Manger

8/10 – Bra

Anne Siri

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2023
Svar fra JW den 24. mai 2023
Dear Anne Siri,Thank you for your positive review about your recent stay with us. We are happy that enjoyed the stay with us and felt comfortable the whole time. We hope to see you again very soon.Kind regards,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

10/10 – Utmerket

Camilla S

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales
Vi var veldig fornøyd. Fikk rom i 17 av 18 etasjer. Flott utsikt, grei størrelse på rommet. Fint og moderne. Romslig bad med stor dusj. Parkering i parkeringshus - 20 euro pr dag. Vi kommer gjerne igjen.
Bodde her 1 natt i april 2023
Svar fra JW den 12. apr. 2023
Dear Camilla,Thank you very much for the positive review about your recent stay with us. We are happy that you had such a good time with us and especially pleased by the view from the room, the equipment in the room as well as the parking. We hope to see you again very soon.Kind regards,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

8/10 – Bra

Morten

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nytt og fint hotell. Fine rom med greit med plass. Var veldig varmt på rommet, og mye støy fra aircon.
Bodde her 2 netter i januar 2023
Svar fra JW den 13. jan. 2023
Dear Morten,Thank you very much for your feedback of your recent stay at our hotel.We are happy, that you enjoyed your stay with us and we hope to welcoming you back very soon.Sincerely,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

10/10 – Utmerket

Annette

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2022
Svar fra JW den 28. nov. 2022
Sehr geehrter Annette,Herzlichen Dank für das positive Feedback zu Ihrem Aufenthalt bei uns. Es freut uns, dass Sie eine so schöne Zeit bei uns hatten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Julia WeskottRooms Division ManagerHoliday Inn Hamburg - City Nord

10/10 – Utmerket

Elisabeth

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2022
Svar fra Julia Weskott den 7. aug. 2022
Sehr geehrte Elisabeth, Vielen Dank für die positive Bewertung Ihres Aufenthalts. Ihre positive Bewertung ist eine große Motivation für das gesamte Team des Holiday Inn Hamburg – City Nord, daher wissen wir Ihr Feedback sehr zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Julia Weskott Rooms Division Manager Holiday Inn Hamburg - City Nord

8/10 – Bra

Fridtjof

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2022
Svar fra Julia Weskott den 7. aug. 2022
Dear Fridtjof, Thank you very much for your feedback of your recent stay at our hotel. We are happy, that you enjoyed your stay with us and felt comfortable the whole stay with us. We hope to welcoming you back very soon. Sincerely, Julia Weskott Rooms Division Manager Holiday Inn Hamburg - City Nord

8/10 – Bra

Jarl

Bodde her 1 natt i juli 2022
Svar fra JW den 5. sep. 2022
Dear Sir or Madam,Thank you for your kind review of the last stay with us. We are happy that you enjoyed the stay with us and hope to see you again very soon.Kind regards,Julia WeskottRooms Division ManagerHoliday Inn Hamburg - City Nord

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2022

6/10 – Grei

Gøril

Reiste med familie
Likte: Renhold og personale og service
Helt greit
Gode senger, rent, 2 av 4 ladestasjoner for elbil fungerte ikke, aircondition på rommet fungerte dårlig.
Bodde her 1 natt i juli 2022

6/10 – Grei

shabana

Bodde her 3 netter i desember 2021
Svar fra Vanessa de Brito - Reservations Agent den 24. jan. 2022
Vielen Dank für die Bewertung unseres Hotels. Wir wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 – Utmerket

Reza

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2021

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Front office staff should have been able to hand out some addresses with covid test stations with opening hours when not accepting the given test at check in. The attitude was not very pleasant. To the contrary, the person at the breakfast entry was very nice and helpful.
Bodde her 2 netter i juni 2021
Svar fra Holiday Inn Hamburg - City Nord den 9. juni 2021
Thank you for taking time and your feedback. We apologize that we could not give you all the necessary informations at check in. At the moment we have nearly daily updates concerning the travel restrictions in Hamburg and we always work on it, to have all informations in time to offer you an excellent service. Nevertheless we trained all of our team members again. We hope that you still enjoyed your stay in Hamburg.

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice, well placed and good standard Hotel
We were very comfortable in the Hotel. Easy walking distance of a big park and close to transport to Hamburg. It was spotlessly clean. Particular attention to hygiene at breakfast. We intend to return.
Bodde her 1 natt i august 2020
Svar fra Holiday Inn Hamburg - City Nord den 22. sep. 2020
Thank you for this awesome rating and Feedback! We are happy that you had a great time in our hotel.

10/10 – Utmerket

Saqib

Reiste med familie, Reiste med en gruppe
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell med
Bra hotell men rommene ikke rengjort pga korona. Gratis parkering er bra!
Bodde her 2 netter i juli 2020
Svar fra Holiday Inn Hamburg - City Nord den 27. aug. 2020
Thank you for your awesome rating! We are happy that you enjoyed your stay. Due to COVID-19 we do not clean the rooms without permission at the moment but it is possible to get a cleaning on request.

8/10 – Bra

sohail

Reiste med familie, Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Fint hotell men dårlig service
Fint hotell, pluss for gratisparkering men dårlig renhold. Manglende oppfølging av bestilte tjenester. Fik beskjed om at rommene ikke ble rengjort ofa covid-19 men nye håndklær og sengetøy burde kunne legges inn inn i rommene.
Bodde her 1 natt i juli 2020
Svar fra Holiday Inn Hamburg - City Nord den 27. aug. 2020
Thank you for your good rating, we are happy that you were mainly satisfied during your stay. Due to COVID-19 we do not clean the rooms without permission at the moment but it is possible to have a cleaning on request. As soon as possible we go back to normal.

10/10 – Utmerket

Alina

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Ferieopphold
Fint rom , fin hotell. God seng. Dårlig renhold. Meget god mat . Litt underbemannet. Gratis parkering for E-biler med mulighet for lading.
Bodde her 3 netter i juli 2020
Svar fra Holiday Inn Hamburg - City Nord den 26. aug. 2020
Thank you for your awesome rating! We are happy that you enjoyed your stay and that you were happy with our service and staff.

10/10 – Utmerket

sohail

Bodde her 2 netter i juli 2020
Svar fra Holiday Inn Hamburg - City Nord den 26. aug. 2020
Thank you for your great rating! We are happy that you had a good time at our hotel.

6/10 – Grei

Margit Irene

Forretningsreisende
Likte: Renhold
Bodde her 3 netter i mars 2020

10/10 – Utmerket

Ada Charlotte

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Dette var et supert hotell, veldig nytt og fint og delikat. Veldig bra at det ikke var teppe på gulvet på rommet. Kan absolutt anbefales.
Bodde her 1 natt i mars 2020

10/10 – Utmerket

Maria

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2019

6/10 – Grei

Geir

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2019

6/10 – Grei

Anne

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Rimelig, moderne fin frokost
Bodde her 1 natt i august 2019

8/10 – Bra

Cathrine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2019

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Allt var super bra , veldig bra frokost. Spesielt med rom og veldig stor doppelt seng!
Bodde her 1 natt i juli 2019

8/10 – Bra

Catrine b.

Likte: Renhold og romkomfort
Gode senger, og supert rom til 5 personer. Køyesenger med 3 senger i høyden. Enkel, men helt ok frokost.
Bodde her 2 netter i juli 2019

8/10 – Bra

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Possible to charge ev
Friendly staff and possible to charge ev.
Bodde her 1 natt i juli 2019

8/10 – Bra

Verifisert reisende

Bodde her 1 natt i juli 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel, happy stay
Service and the staff was excellent. Room was clean and nice big enough to not get that small hotel room feeling. Food was awsome. I was very happy with my stay! And green area right outside the door.
Bodde her 2 netter i mai 2019
Svar fra Holiday Inn Hamburg - City Nord den 21. mai 2019
Many thanks for this excellent rating and feedback. We are happy that you had a good time with us and looking forward to welcome you again.

10/10 – Utmerket

Arild

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
fantastic hotel, but the bartender was a disaster. he could absolutely nothing about service
Bodde her 4 netter i mai 2019
Svar fra Holiday Inn Hamburg - City Nord den 7. mai 2019
Dear Arild, Thank you for taking time and this wonderful rating. We are happy that you enjoyed your stay with us and we will share your feedback with our team.

8/10 – Bra

Monica

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice, clean, good size room, good breakfast
Bodde her 2 netter i mars 2019
Svar fra Holiday Inn Hamburg - City Nord den 4. apr. 2019
Dear Monica, thank you for your reply and your great rating.

10/10 – Utmerket

Stefan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Alles super
Bodde her 1 natt i mai 2024
Svar fra Roman Hox den 27. mai 2024
Lieber Stefan,vielen Dank für das tolle Feedback.Schön, dass Ihnen Ihr Aufenthalt bei uns gefallen hat und hoffentlich bis bald in Hamburg.Herzliche GrüßeRoman HoxFront Office Manager

8/10 – Bra

Jens

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wir waren wegen eines Theaterbesuchs in Hamburg und fühlten uns im Holiday Inn wohl und freundlich behandelt.
Bodde her 1 natt i mai 2024
Svar fra Roman Hox den 27. mai 2024
Lieber Jens,vielen Dank für das positive Feedback.Wir freuen uns, dass Sie Ihren Aufenthalt genießen konnten und hoffen, Sie schon bald wieder als Gast begrüßen zu dürfen.Herzliche GrüßeRoman HoxFront Office Manager

8/10 – Bra

Markus

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Würde wieder buchen.
Bodde her 1 natt i mai 2024
Svar fra Roman Hox den 27. mai 2024
Lieber Markus,vielen Dank für das positive Feedback.Wir freuen uns, dass Ihnen der Aufenthalt in Hamburg gefallen hat und wir würden uns freuen, Sie demnächst wieder bei uns im Haus begrüßen zu dürfen.Herzliche GrüßeRoman HoxFront Office Manager

8/10 – Bra

Dominic

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Sehe zufrieden.
Bodde her 2 netter i mai 2024
Svar fra JW den 21. mai 2024
Sehr geehrter Dominic,Herzlichen Dank für das positive Feedback zu Ihrem Aufenthalt. Es freut uns sehr, dass Sie eine so schöne Zeit bei uns hatten und sich rundum wohlgefühlt haben. Wir hoffen, Sie bald wieder bei uns zu begrüßen. Mit freundlichen Grüßen,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

6/10 – Grei

Clarissa

Reiste med familie
Likte: Fasiliteter
Wir waren schon öfter in diesem Hotel. Leider waren wir dieses Mal nicht zufrieden. Der Preis ist gestiegen - bei gleichzeitigem Rückgang des Services und der Sauberkeit. Zudem sind die Preise für die Parkgarage als auch für das Frühstück maßlos überzogen und in keinster Weise gerechtfertigt
Bodde her 1 natt i mars 2024
Svar fra JW den 21. mai 2024
Sehr geehrte Clarissa,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Wir bedauern, dass Ihr letzter Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir wissen Ihre Anmerkungen zu schätzen und werden sie an unsere Mitarbeiter weitergeben, um unseren Service weiter zu verbessern. Wir hoffen, dass Sie uns Gelegenheit geben, Ihnen bei einem künftigen Besuch ein besseres Gästeerlebnis zu bieten.Mit freundlichen Grüßen,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

8/10 – Bra

Olga

Likte: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra JW den 14. mai 2024
Sehr geehrte Olga,Herzlichen Dank für das positive Feedback zu Ihrem Aufenthalt. Wir freuen uns sehr, dass Sie eine so schöne Zeit bei uns hatten und sich rundum wohlfühlen konnten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

6/10 – Grei

Alekzandria

Likte: Renhold
Room was basic, but close to the airport thus convenient.
Bodde her 1 natt i mai 2024
Svar fra JW den 10. mai 2024
Dear Alekzandria,Thank you very much for your feedback. We are taking your feedback serious and will share this with our collegaues.We hope to see you again very soon. Kind regards,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

8/10 – Bra

Sandra

Bodde her 1 natt i mai 2024
Svar fra Roman Hox den 27. mai 2024
Liebe Sandra,vielen Dank für die gute Bewertung.Schön, dass Sie Ihren Aufenthalt genießen konnten und hoffentlich bis bald in Hamburg.Herzliche GrüßeRoman HoxFront Office Manager

10/10 – Utmerket

Irene

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wir werden dieses Hotel auf jeden Fall wieder buchen.
Bodde her 6 netter i april 2024

2/10 – Forferdelig

Jens

Likte ikke: Personale og service
It's the usual story. Everything that might be fine with the accommodation is completely ruined by the horrible staff. The check-in was already very stressful. It is assumed that you know the hotel's internal terms and work processes, but the other way around is not welcomed if the guest has demands. Every piece of information, no matter how tiny, has to be extracted from the staff one by one. The worst part was the check-out. I have rarely seen such a lack of motivation. No greeting for the morning, no farewell words, just - without looking up - an annoyed: "Key in there". I had to be very persistent to get a bill. Sorry guys, if you don't like the job, just look for something else and save the guests from your bad mood !
Bodde her 2 netter i april 2024
Svar fra JW den 29. apr. 2024
Dear Jens,Thank you for taking time for your review about your last stay with us.We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

8/10 – Bra

Dominik

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra JW den 30. apr. 2024
Sehr geehrter Dominik,Herzlichen Dank für das positive Feedback zu Ihrem Aufenthalt. Wir freuen uns, dass Sie eine schöne Zeit bei uns hatten und sich rundum wohlfühlen konnten. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

8/10 – Bra

Henryk

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 2 netter i april 2024
Svar fra JW den 29. apr. 2024
Sehr geehrter Henryk,Herzlichen Dank für die positive Bewertung Ihres Aufenthaltes. Wir freuen uns, dass Sie eine schöne Zeit bei uns hatten und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

8/10 – Bra

Ann-Sophie

Likte: Renhold
Likte ikke: Personale og service
Bodde her 2 netter i april 2024
Svar fra JW den 23. apr. 2024
Sehr geehrte Ann-Sophie,Herzlichen Dank für das positive Feedback zu Ihrem Aufenthalt. Wir freuen uns, dass Sie eine schöne Zeit bei uns hatten und sich rundum wohlfühlen konnten. Wir würden uns freuen, Sie bald wieder bei uns zu begrüßen.Mit freundlichen Grüßen, Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

10/10 – Utmerket

Karlis

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My room had a very nice overview of the park and the Hamburg area. First thing that I did after dropping off my bags at the room was to take a walk through the park, there is also a Planetarium located in this park that I did not get around to visiting - next time. The S-train stops are a short walk away and run very frequently, there's also a bus stop 5min walk away just around the corner from the hotel - this way you can plan your journey together via S-train and bus and have a shorter walk compared to walking all the way from any of the two the S-train stations.
Bodde her 5 netter i april 2024
Svar fra JW den 22. apr. 2024
Dear Karlis,Thank you very much for the positive feedback regarding your recent stay. We are very happy that you had such a good time with us and felt comfortable during your stay. Your positive feedback is a big motivation for the whole team. We hope to see you again very soon. Kind regards,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord

10/10 – Utmerket

Martin

Bodde her 3 netter i april 2024
Svar fra JW den 17. apr. 2024
Sehr geehrter Martin,Herzlichen Dank für das positive Feedback zu Ihrem Aufenthalt. Wir freuen uns, dass Sie eine so schöne Zeit bei uns hatten und sich rundum wohlfühlen konnten. Wir würden uns freuen, Sie bald wieder bei uns zu begrüßen.Mit freundlichen Grüßen,Julia WeskottAssistant General ManagerHoliday Inn Hamburg - City Nord