Hoteller nær Great Smoky Mountains Heritage Center

«Staff was very friendly and helpful. Room was clean. Bathroom is really small and no electrical outlet or exhaust fan that I could find. This was to be expected as this is an older hotel. Location was great though and had sitting area in front of hotel outside. Overall very good experience»

«Great location. Room was nicely furnished and had plenty of room.»

«Very clean and comfortable. Front desk was very nice I will definitely be coming back»

«Staff was great.»

«Staff are not friendly and they tried to charge my credit card even though I paid cash»

«Very clean comfortable bed and pet friendly »

«Wonderful experience. »

«This was one of my most memorable stays ever! This was a girls trip and all of us loved it, even those that arent "outdoorsy"! The staff was more than accommodating even to the point of starting a fire for us ahead of time so our tent would be warm when we came back from an excursion. The staff are available in the lobby for 24 hours. The tents do not have outlets but there are usb ports to charge your phones. There was no service in our tent but i did receive some service in the "lobby" tent. ...

«The place its self is beautiful. The location is amazing. What was frustrating is on expedia they dont tell you about the addition security deposit. They also did not give us the code information until we were 10 minutes out. That was frustrating because we through it might have been a scam. Also there were packages left outside. We were asked to bring them in. Thats fine we did no problem but there was no where to put then that was not in our way.»

«Fantastisk opplevelse i flott by»

«Awesome Stay!! The kids loved the pool and breakfast»

«Super modern updated hotel with excellent amenities such as firepits, hot tub and pool.»

«Couldnt really see the scenery for all the growth»

«The room was spacious and VERY clean and the cleaning staff was very friendly and helpful.»

«Really wish the beds were more comfortable, They are very very firm. Would be nice if they offered a king bed as well instead of just the queen bed. Breakfast was ok, could be better. Need to offer bacon more then they do, stayed for 2 nights and had sausage both mornings. Hotel is convenient to all attractions.»

«I seldom complete reviews but the stark contrast between the attractiveness of this hotel and room (balcony, hot tub, fireplace) and the comfort of the mattress was stark. After hiking over 14 miles in the mountains, the mattress still felt like sleeping on the ground. I expect a better mattress from Hilton.»

«The hotel is old and need upgrade. The location and the breakfast was good. Frontdesk was pleasant. It was lots of opportunites to sit and relax. In our room the floor was very crooked, and it was lots of noise from det fan in the bathroom. The room was clean. Exept det little balcony outside with dirty floor and sigaretts.»

«Do not EVER STAY at Holiday Inn Express in Gatlinburg. One of our worst experiences ever at any hotel we’ve ever been to. So many things I can’t even list them all but most importantly was the fact we were charged over three times the amount of what our actual rate was for our stay and they charged our card that amount three times. We still haven’t been refunded days later. We’ve been told multiple times we will be contacted by the owner, which has not happened days later. Probably have tried ...